What is ISO?

ISO stands for the International Organization for Standardization, an international non-governmental institution based in Geneva Switzerland that is dedicated to the development, maintenance and improvement of quality, safety, security, consumer protection and best practices in all aspects of the activities of member businesses.

The ISO 9001 quality standard is primarily concerned with Quality Management. This entails a focus on the quality requirements of customers, the observance of applicable regulatory requirements, the enhancement of customer satisfaction and the continual improvement of a company's performance in the achieving of these objectives.

Why is ISO important to ASP?

A.S.P. Incorporated became registered to the ISO 9001:2000 International Quality Standard in November 2004 through AQSR Canada, Inc., making us one of the few uniformed security officer companies in Canada who have achieved this important status. We are very proud of this step as it places us in a special group of worldwide organizations that have made a commitment to follow quality management practices and have achieved ISO registration.

To let clients and others know about this achievement we have developed our own special "ISO 9001 Registered" logo which we proudly display on many of our company documents and materials. We believe this logo to be a symbol of our quality commitment to all aspects of our business activities.

We have built our company on the basis of a strong commitment to our clients and employees. Without loyal clients and dedicated employees to provide our services, we would not remain a strong and competitive force in the security services marketplace. Our quality objectives developed for the ISO program stress our determination to provide the best possible quality services that meet or exceed the needs and expectations of our clients. This ISO focus on meeting or exceeding client expectations enables us to continue to provide the highly responsive level of service for which we are known.

What are the benefits of ISO to our Clients?

The ISO program at ASP has a number of important benefits for our clients that derive from the following practices and procedures:

  • We carefully assess and document our understanding of client requirements before accepting an assignment. This ensures we understand clearly the needs and expectations of our clients before services commence.
  • We obtain and assess client feedback within a short period of time after the commencement of our services. This ensures the complete satisfaction of each client with the level of service they receive right from day one.
  • We monitor the ongoing satisfaction of our clients on a regular basis and ensure that there is no slippage in the high level of service initially provided and also that any new client requirements or changes to client expectations are promptly recognized and implemented.
  • We continually monitor and observe through the eyes of our supervisors the performance of our employees in delivering services to our clients. We formally document any observed non-conformities in the provision of our services on NCRs (Non Conformance Reports) and all opportunities for improvement on MARs (Management Action Requests). The preparation of these forms and the implementation of required follow-up actions are an important aspect of the continual improvement of the ISO quality management system. This results in a very high level of consistency in the quality of the service that our clients receive.
  • We review all NCRs and MARs as well as the results of the regular testing of the quality management system at regular monthly ISO meetings of senior management. This commitment by ASP senior management to the ISO process ensures that the focus on client satisfaction is paramount in everything we do.

The satisfaction of our clients is in fact the cornerstone on which our business has been built. The establishment of our ISO quality management system has ensured that we continue this tradition by clearly understanding the needs of our clients, by assessing to the satisfaction of our clients whether the service provided meets those needs, and by recognizing and reacting to any changes to client expectations.