In late 2017, we introduced Project Smile. Project Smile is a program that calls on Shift Supervisors and Shift Managers to nominate OSR Agents who are both opening and closing their passenger interactions with a smile.
Project Smile leads to other successful employee engagement programs such as the Perfect Attendance Challenge and the See It Reward It campaign.
Our first winner since the program’s return is OSR Agent Rina Viloria.
Rina wears a smile as part of her uniform every day. Since it’s the season of giving, Rina received a little something extra for putting her best foot forward every day. Well done, Rina!