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Project Smile is Back!
By Noah Thompson, Senior Manager, Customer Service.
In late 2017, we introduced Project Smile. Project Smile is a program that calls on Shift Supervisors and Shift Managers to nominate OSR Agents who are both opening and closing their passenger interactions with a smile.
Project Smile leads to other successful employee engagement programs such as the Perfect Attendance Challenge and the See It Reward It campaign.
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Our first winner since the program’s return is OSR Agent Rina Viloria.
Rina wears a smile as part of her uniform every day. Since it’s the season of giving, Rina received a little something extra for putting her best foot forward every day. Well done, Rina!