Training Programs that Speak to the Diverse Industries we Serve
At A.S.P. Security Services, we have developed intense training programs that cover the broad range of categories and diverse environments of every industry we serve. All of our core training programs and customized training procedures far surpass industry norms. It is just part of our commitment to empower our employees and deliver the highest quality personnel to our clients.
We credit the success of our security guards to our training programs. Our core training program is customized for every work site to deliver a learning experience to security staff that is relevant and specific to the job requirements.
Our intense training programs are delivered to security guard staff through
- In-class training for theoretical understanding.
- Job specific training for individual roles.
- On-the-floor training for station specific procedures.
Cloud-based technology and mobile training apps are seamlessly combined with our instructor-based programs to enhance and empower learning. The results are security officers that deliver the highest quality of service.
Our core training program covers the basic skills required by all A.S.P. security guards to succeed in their role. Some training topics include:
- Trespass to property act
- Report writing
- Health and safety
- Use of force awareness
- Fire extinguisher/fire safety awareness training
- Radio and tactical communication
- Government legislation
- Introduction to law
- Customer service
- Conflict resolution
- Powers of arrest
- Public relations
- Emergency preparedness
- Breach of security
All of our security guards also receive additional specialized accredited training designed specifically to meet the requirements of their site assignment. Some training topics include:
- Access control
- Behavioural recognition
- Canine handling
- Metal detection
- Fire panel training
- Central dispatch
- CCTV operations
- Security escorting
- Surveillance techniques
- Traffic control
- Patrol techniques
- Advanced customer service
- Special event security
- First Aid/CPR/DFIB
- Vehicle checks
In addition to meeting the clients’ and Ministry training requirements, all guards are required to train on site, participate in recurrence training and E-learning modules, which impact their performance on site.
Customer Service Training
At A.S.P., providing customer service excellence is at the heart of everything we do. Our customer service organizational framework unites people, places, processes and technology by putting people first to ensure exceptional service across every touch point. As your service partner, we focus on delivering service of the highest standards. All of our security guards receive customized customer service training relevant and specific to the job requirements.
A necessary component of any training program is the requirement to keep training fresh and front of mind. Guards are monitored and required to prove knowledge on a regular basis, which ensures that even the rarest circumstances have a reaction plan. Recurrence training is a requirement for most sites at least one to three times per year.
Employee Training Opportunities
Partnering with our parent company, ICTS Europe, employees are given opportunities to travel to unique areas of the world and train under conditions that offer the most up-to-date security perspectives and processes.Global awareness and the application of that awareness to the Canadian market is a hallmark of our organization.