Continuous Improvement

By Angus Wilson, Director of Aviation Services

As an ISO certified company, A.S.P. is consistently looking for new ways to improve process with integrated technologies.

With front-line teams in five major Canadian airports, we are collecting enormous amounts of valuable data. This data can not only be used to drive better business for us, but for our clients as well.

We are currently conducting data mapping processes that will allow is to connect data from all A.S.P.’s lines of business. Early in Q3, we plan to work with select clients to develop customized dash boards that illustrate everything, from our front-line team performance to passenger satisfaction and other customized data sets to help improve the way we all serve our customers and the travelling public. We are also looking at technology that will allow us to improve on the security services that we provide through Bluetooth Beacons and other location tracking systems.

Our computer-based training system (CBT) continues to evolve and offers the best in up-to-date, real-time on the job training (OJT) to our front-line teams. This maximizes the time on the floor for our teams and ensures that all employees have the most up-to-date information and training. As technology advances and the customer facing landscape evolves, A.S.P. will continue to be on the forefront of the technology trends and innovations.

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