New Technology for Customer Service Reporting at YOW

By Noah Thompson, Senior Manager, Customer Service

A.S.P. is constantly looking for ways to innovate and improve the way we operate both internally and externally.

At Ottawa’s McDonald Cartier International Airport, we will be piloting a new technology for customer service reporting. This proprietary reporting style will allow us to provide valuable information to our client in regards to their daily operations.

The new reporting style will also provide us a quality in-depth reporting system for A.S.P. operations, allowing us to further customize our customer experience delivery to the passengers of the airports that we operate within. We are extremely excited to pilot this reporting technology and are confident that we will be rolling this out to other clients later in 2019.

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