During peak times of the day, you may be waiting on hold to speak with a Resource Planner. We are all busy in our day-to-day lives and this may cause some frustration. If you require immediate attention, you can alternatively contact your direct Supervisor or Manager. We also encourage you to email your requests and inquiries to firstname.lastname@example.org. This address is monitored from 05:00-00:00 every day and you can expect a reply within 12-24 hours depending on volume. Your questions and requests are important to us and we will do our best to respond as soon as possible.