Welcome to ASP

By Neeru Panjwani, Manager, Human Resources

Kimberly Hefferman – Service Delivery Manager, Res/CIC Kimberly

(Kim) joined us as SDM for the Res/CIC division and reports to John Stolte, Director Res/CIC. In her role, Kim is responsible for managing the Respite Center contract primarily, and ensuring compliance with contract requirement and government legislation. Kim has over twenty years of security experience in various industries like mining , hospitality and healthcare. She is certified in many prestigious security related certifications such as use of force, emergency first aid and CPR, basic emergency management, terrorist event pre[1]incident indicators etc. With such a versatile background, both in terms of education and experience, Kim shall play a lead role in contributing to the success of the division

Kirti Khatri – Onboarding Specialist, Res/CIC division

Kirti is our latest member in the HR team and has joined us as an Onboarding Specialist in the Res/CIC Division. She will report to Sean Gallagher, Recruitment Manager. Onboarding Specialist is a new title for the division and the position was created to bridge the gap between a new hire’s onboarding / training and placing them on an open schedule as per availability. Kirti will take up the responsibility to ensure that all new hires in the division are connected with the scheduling team and given a shift schedule as soon as their in-house onboarding and training is completed. This will support the operations in filling the open shifts faster and also help the new hire employees in becoming operational sooner.

Dave Harris – Assistance Customer Service Manager, Crossing

Guards Department Dave has joined ASP as Assistant Manager in the Crossing Guard Department and reports to Sarah Miller. Dave has worked in various customer centric roles in his past experience and has a progressive career history in building relationships to foster client success. In his position at ASP, Dave will provide critical employee support to over 300 crossing guards, manage the day-to-day operations in collaboration with internal support departments and monitor and enforce all designated safety, security and operational procedures / regulations applicable to the performance of the service

John Stolte – Director of Operations, Res/CIC Division

John will lead and support the high-quality service delivery to our residential and commercial clients. John’s experience as a proven operations strategist and people[1]focused leader for world-class hospitality organizations will be an asset at ASP as we stabilize, build on ASP’s past success, and continue to grow the commercial division. In his last role as Resident Manager for Aramark, John successfully lead his teams through the challenges and changes both before and during the pandemic in an industry which was impacted as dramatically as ours. Past success as a service provider with the City of Toronto and as a Six Sigma Certified Green Belt, he brings a fresh and effective approach to problem solving that will benefit our operations. John is results driven, strategic, and skilled at analyzing key business performance indicators, and we’re excited to have John join our talented team

Jeremy Knott – Director of Information Technology

Jeremy will lead ASP’s technology strategy, services, and programs. He holds a diploma in Network Systems and Computer Engineering and is a Lean Six Sigma Blackbelt (LSSBB). In his seventeen years of interdisciplinary IT experience, Jeremy has continuously generated tangible business results through fostering adherence to standards, loss awareness, effective problem solving, and implementation of sustainable solutions. His extensive IT management experience, including vendor management and systems integration, will be an asset in the design, implementation, and delivery of our internal and external technology solutions

Eryn Henry – Senior Manager , Resource Planning

Eryn has joined us as the Senior Manager of Workforce Scheduling and will report to Trisha Murray, Director of K9 and Resource Planning. Eryn is a hands on high[1]performing workforce management and contact center professional with over twenty years of successfully leading teams, outperforming targets, and building customer support programs. Eryn’s core competencies are in capacity planning, resource optimization, reporting and analytics and process mapping and improvement. Eryn is a honorary veteran from the Canadian Armed Forces after which she has worked in senior positions at companies like Scotia Bank and Nestle. Eryn’s rich experience and her vision and passion for improving the workplace environment and client communications will play a critical role in the success of the department.

Stephanie Ferjak, Amy Benjamin & Brennan Benoit – Workforce Schedulers

Our Workforce Scheduling team resource planning team is expanding to support the growing needs of our operations and support the frontline: Stephanie, Amy and Brennan joined us on the Workforce Scheduling team. Stephanie will support the Aviation Division and will report to Andrew Catney, Lead for Aviation. Amy will support the crossing guard operations and will report to Eryn Henry, Senior Manager, Workforce Management. Brennan will support the Res/CIC division and will report to Hardeep Khaneja, Lead RP for the Res/CIC division. Stephanie, Amy and Brennan come with relevant experience and knowledge required for their role at ASP. Their customer service focus, technical expertise, and effective team work skills will further support our employees in their duties

Munazha Mahfooz & Mohammed Khan

Recruiters at Res/CIC

Munazha and Mohammed recently joined the Recruitment team at Res/CIC and report to Ms. Keba Walters, Asst Manager, Recruitment. They will work closely with the Operations team to gain a comprehensive understanding of the department’s hiring needs for each position and meet hiring goals and expectations. They manage the full recruitment cycle across a variety of open roles helping management find, hire, and retain quality talent. Munazha and Mohammed have worked at security companies prior to joining ASP both in operations and in recruitment and therefore have a perfect understanding of the needs from both sides which has helped them immensely in adapting to ASP’s requirements. In their short stint, they have both played a pivotal role in filling open positions in critical client locations

  • Category: Human Resources