This quarter’s theme is doing business communications right. There are many ways to interrupt ‘right’ when it comes to communications, and we are going to explore a few.
The golden rule of treat others as you want to be treated doubly applies to communications. Being polite reduces miscommunication, especially in business emails.
Finally, proofread your emails and do not assume your reader is going to understand the bigger picture. Get in the habit of checking your emails for grammar, spelling and style errors before hitting send.
We have all hit send too soon and realized there are typos after the fact. I hate that feeling. So, take the time to send proofread emails. Similarly, make sure your message, email, text, or request is going to get the response or answer you are looking for. There is nothing more frustrating than sending a request by email and getting an ambiguous response.
For example, if I send an email to a supervisor saying “I’d like my break at 11am or 1pm”, I could get a response saying “OK”. Well, which is it – 11 or 1? Take the guess work out of the message for the reader and write something like “Please let me know if I can take my break at 11am or 1pm because I need to make a phone call.”