By Daniel MacCormack, Quality Control Manger
Hello ASP! I hope your Spring is coming along nicely! At YYC, the training and the passenger volume are increasing! We have some exciting opportunities in store for the family here in Calgary; the airport is looking for people to staff some new positions in both operations and across different contracts. I’m certain that in the very near future, we will have the opportunity to show our client that we can gracefully expand into wider ranging roles at the airport. To our YYC based staff, this is only going to become the reality if you continue to keep up the excellent job that you all have shown you are capable of.
Some developments here include the transition to team based KPIs. The client is interested to see the way that each team does the job—that’s right everyone—the competition is on! Each team will be analyzed for the number of alarms, the quality of the data and reports made, the volume of the work being completed, and more. This is the time to show that your team deserves the top spot, and maybe even take home some fun incentives! First and foremost, make sure that the information taken down in your activity reports is accurate and shows off our professionalism.
I’m also super excited about the move toward in person training! In the coming days we will have de-escalation training, continuing AVOP training, SOC training and more!
On that note, we have a new supervisor coming on board, Robin Yorga, who has gone through ITP, Basic, Post familiarization, SOC training, and will begin AVOP and Supervisor training before the end of March. Three cheers for making it through all that training in one go! I’m also happy to announce that our SOC Operator, Samson Beddall, has taken a position with the client as an Airport Operations Control Specialist. YYC is getting some talent and ASP wishes you all the best, Sam!
The entire team here at YYC is growing in their ability and it has been recognized throughout the wider airport. All I want to say is this: let’s keep the positive momentum going and keep on outdoing ourselves! Until next time, take care of yourselves!