ASQ Award

By Noman Butt, Operations Manager

I’m excited to announce some incredible news with all of you. Toronto Pearson was recently recognized with the esteemed title of “Best Airport over 40 Million Passengers in North America” by Airports Council International (ACI) on March 11th. This recognition is a part of ACI’s World Airport Service Quality (ASQ) program.

For more than a decade, the ASQ program has set the standard for measuring passenger satisfaction at airports worldwide. Winning this award for five consecutive years, from 2017 to 2021, is a remarkable achievement.

I want to extend my deepest gratitude to each and every one of you for your unwavering dedication and commitment to exceptional service. This recognition speaks volumes about the teamwork, tireless efforts, and unwavering professionalism exhibited by our ASP team across all departments.

Every member of our team, whether on the frontline or in management, has played a pivotal role in this success. Your passion, hard work, and dedication have not only contributed to Toronto Pearson’s success as an airport but have also enhanced the passenger experience significantly.

Additionally, I want to express sincere appreciation to the Greater Toronto Airports Authority (GTAA) for their continuous support and collaboration. We are truly grateful for the opportunity to be associated with this esteemed organization and for their ongoing commitment to excellence.

  • Category: Aviation