Great Job Zahra Ahmadi

By Garinder Grewal, Director of Aviation

At Billy Bishop Toronto Airport (BBTCA), exceptional customer service isn’t just a goal; it’s a standard upheld by individuals like Zahra Ahmadi, a valued member of the ASP Inc. team. Zahra’s role revolves around ensuring passengers have a seamless, positive experience, particularly with the PIK- machines, and providing top-notch customer service.

Recognized by ASP Inc. for her outstanding dedication, Zahra has consistently received positive feedback from clients. Her proactive approach to assisting passengers sets her apart, as she goes above and beyond to enhance their journey. Whether it’s guiding travellers through the airport or addressing their concerns with warmth and efficiency, Zahra is committed to delivering excellence.

What truly distinguishes Zahra is her proactive mindset. She doesn’t wait for issues to arise; instead, she actively seeks opportunities to improve the passenger experience. Zahra’s keen eye for detail enables her to identify out-ofservice equipment or escalators promptly. By promptly reporting these issues to airport operations, she ensures swift resolutions, minimizing disruptions for passengers.

Zahra Ahmadi exemplifies ASP Inc.’s commitment to exceptional service at BBTCA. Her dedication, proactive approach, and unwavering focus on passenger satisfaction make her an invaluable asset. As she continues to elevate the standard of customer service, Zahra sets a shining example for her colleagues and inspires those around her to strive for excellence.

  • Category: Aviation