Exceptional Response at George Street Respite

I wanted to shine a well-deserved spotlight on the incredible work of our team at the 354 George Street respite facility during a challenging incident that occurred on their shift.

During their shift at said location the team of Harpreet, Manpreet, and Site Supervisor Fayyad did a remarkable job from initially attempting to de-escalate, to making the decision to make an arrest, and professionally conducting the after-arrest formalities.

The team did such an excellent job that, upon review of the report by the City of Toronto, a Senior Security Coordinator at the City reached out to thank the entire team for a job well done and encourage them to keep up the good work. The message included:

“The known information at this time suggests that the team under supervision of Fayyad handled this incident quite well.

The reports appear to capture all essential data; key person involvements, incident details, clear progression in steps taken prior to use of force, articulated cause to take physical control and arrest, duty of care after the arrest (sheltering the offender inside, away from harsh weather), transfer to police at earliest opportunity.

Relatively speaking, it is refreshing to review an incident with end-to-end response as solid as this. Please pass on some kudos to Fayyad, Harpreet, and Manpreet. Ensure each are recognized for their performance”

Left to Right: Harpreet – ASP Specialist, Fayyad – ASP Specialist Supervisor, Anwar Bonimy – Operations Manager RES/CIC and Harpreet – ASP Specialist