After more than a decade of dedication and hard work, we are proud to celebrate the retirement of Erwin Jimenez.

Erwin started his career with ASP in 2013. From the very beginning, he showed commitment, professionalism, and a strong work ethic. Over the years, he has been an important part of our team, always ready to support his colleagues and help keep things running smoothly.

Now, after 12 years of service, Erwin has decided to retire in July 2025. His contributions have left a lasting impact, and his presence will be missed by everyone who had the pleasure of working with him.

We thank Erwin for his years of service and dedication. We wish him a happy and fulfilling retirement filled with joy, relaxation, and new adventures.

Sohpal Kashmir

Sohpal began her extraordinary journey at Toronto Pearson International Airport in September 2004, stepping into the aviation world as an airside patrol guard. From the very beginning, Sohpal stood out for her unwavering commitment to safety and operational excellence. Her diligence, professionalism, and calm presence quickly earned her the respect of her peers and supervisors alike. In 2008, she transitioned into the role of a full-time Access Control Officer (ACO) with ASP, where she has continued to serve with distinction for over 15 years.

For Sohpal, working at ASP has been more than just a job—it has been a deeply fulfilling experience. The sense of purpose she finds in her work, combined with the camaraderie of her dedicated colleagues, has made every day meaningful. Her passion for safety and her commitment to excellence have left a lasting impact on the airport community. We are incredibly grateful for Sophal’s service and proud to celebrate her contribution.

Maria Estrella

Maria’s incredible journey at Toronto Pearson International Airport is a testament to dedication, resilience, and service excellence. She began her aviation career in 1997 with Group Transat (now Air Transat) as a station attendant and customer service agent, where she served until 2000. That same year, she transitioned into her role as an Airport Control Officer, a role she held until 2008. Simultaneously, from 2000 to 2006, Maria also worked as a customer service agent at the Maple Leaf Lounge with Air Canada, showcasing her ability to balance multiple responsibilities with professionalism and grace.

In 2008, when ASP took over the security contract at Pearson, Maria continued her role as an ACO and has remained a valued team member ever since. Her commitment to safety and care was formally recognized in 2008 when she received a tribute of gratitude from the Greater Toronto Airports Authority for her courageous actions in helping a young girl in danger. Maria’s long- standing service and unwavering dedication make her a shining example of the spirit and strength that keep Toronto Pearson running smoothly every day.

In the nonstop pace of an international airport, calm is often in short supply. But at Winnipeg Richardson International Airport, two employees have turned composure into an art — and recently, into a lifeline for a distressed traveler.

Customer Service Representatives Agnesa Alimehaj and Aishwarya Rani, stationed at the airport’s Information Desk, are no strangers to chaos. From fielding thousands of inquiries on a daily basis, to handling accessibility services and lost property reports, they serve as the first point of contact for countless travelers navigating the high-stress environment of the airport.

But one recent case stood out — a was passenger in tears over a missing carry-on bag that had vanished during a particularly hectic leg of her journey. Containing valuable and deeply personal belongings, the bag’s disappearance could have spelled disaster. However, thanks to Agnesa and Aishwarya, it became a story of swift action and genuine care.

The pair immediately launched into action, coordinating across departments, tracing the passenger’s route through the terminal, and reviewing all potential touchpoints. Their efforts paid off: the missing carry-on was found intact.

But the story didn’t end there.

Realizing the passenger had already left the city, the duo took it upon themselves to ensure her belongings were returned — arranging for the bag to be shipped directly to her via FedEx. That extra step, though outside the typical job description, made all the difference.

The passenger, overwhelmed with relief, offered a heartfelt thank-you, praising both CSRs for their professionalism, empathy, and unwavering support during a stressful ordeal.

In recognition of their efforts, the Winnipeg Airports Authority issued a formal commendation, stating:

“We are so proud of your dedication and hard work — your efforts do not go unnoticed. Keep up the great work!”

The moment is a testament to the power of great customer service — not just as a job, but as a mindset. In a space where travelers often feel lost, confused, or overwhelmed, Agnesa and Aishwarya provide something rare: clarity, compassion, and results.

Their story reminds us that behind every flight and every terminal gate are people — and sometimes, it’s the people behind the desk who make the biggest difference.

Since joining ASP in June 2024, Ruslan has quietly built a reputation as one of our most dependable and compassionate team members. In just over a year, he has become a steady, reassuring presence — someone who not only performs his duties with excellence but consistently goes the extra mile to support others.

One recent Saturday, Ruslan once again demonstrated exactly why he’s such a valued member of the team.

While working his shift at Departures, arranging carts outside the terminal, he noticed a pregnant woman traveling with a young child. She was visibly overwhelmed by trying to manage three oversized suitcases and two heavy boxes. Without hesitation, Ruslan stepped in to assist. He carefully loaded her belongings onto a cart and personally escorted the family to the Calm Air check-in counter, offering reassuring, supportive guidance during what was clearly a stressful moment.

But the day had more in store — and Ruslan’s quick thinking was about to make an even greater impact.

Shortly after helping the woman, a taxi driver approached him near the terminal. The driver had a wallet that had been left behind in the cab. Initially, Ruslan directed the driver to the Information Booth. But something made him pause. Reflecting on the earlier encounter, he had a feeling the wallet might belong to the woman he had just helped!

Trusting his instincts, Ruslan accompanied the driver back to the check-in area — where they found the woman, now visibly distressed and rummaging through her bags in search of the missing item. The reunion was immediate

and emotional: relief washed over her face as she gratefully accepted the returned wallet and offered heartfelt thanks to both Ruslan and the driver.

This moment wasn’t just a lucky guess — it was a clear result of Ruslan’s attentiveness, empathy, and genuine care.

What sets Ruslan apart is more than his work ethic and reliability. It’s his natural instinct to help, his emotional intelligence, and his ability to read a situation and act without hesitation. Whether it’s assisting a struggling traveller, supporting a colleague, or being proactive when the terminal is busy, Ruslan leads by example.

We want to extend a heartfelt thank-you to Ruslan for his outstanding service and unwavering kindness. Your compassion makes a difference — not only in the lives of the passengers you help but also in the example you set for your teammates every day.

Ruslan, thank you for leading with heart. We’re proud to work alongside you.