By Noman Butt, Operations Manager

After more than a decade of dedication and hard work, we are proud to celebrate the retirement of Erwin Jimenez.

Erwin started his career with ASP in 2013. From the very beginning, he showed commitment, professionalism, and a strong work ethic. Over the years, he has been an important part of our team, always ready to support his colleagues and help keep things running smoothly.

Now, after 12 years of service, Erwin has decided to retire in July 2025. His contributions have left a lasting impact, and his presence will be missed by everyone who had the pleasure of working with him.

We thank Erwin for his years of service and dedication. We wish him a happy and fulfilling retirement filled with joy, relaxation, and new adventures.


By Noman Butt, Operations Manager

A big thank you to everyone who came to our annual Toronto Pearson BBQ! I look forward to the BBQ every year because it is a chance for us to catch-up, share achievements, and have a good time. I also look forward to seeing all the smiles and team spirit. You guys are great!

The BBQ is our way of saying thank you for your hard work, dedication, and commitment to keeping Pearson safe, secure, and welcoming for millions of passengers every year. The airport could not operate without your critical contributions.

Keep up the excellent work, and I look forward to seeing you next year!


By Ramakrishna Malkapuram, Service Delivery Manager

I would like to formally recognize two of our outstanding employees Kashmir Sophal and Maria Estrella for their vigilance, professionalism, and teamwork during a critical incident on March 24, 2025.

On the morning of March 24, 2025, Security Officers Kashmir Sophal and Maria Estrella demonstrated exceptional vigilance and teamwork in responding to a potentially dangerous situation involving a lost child. At approximately 8:31 AM, Kashmir observed a young child, estimated to be around 2 to 3 years old, walking alone from a restricted area (G214 backflow) toward the public side. Recognizing the urgency, Kashmir promptly alerted Maria, who was stationed at the temporary pass post at G214 and attempted to stop the child from proceeding further. Their swift coordination ensured the child’s safety while emergency support was contacted.

Maria played a crucial role in keeping the child calm and safe while waiting for assistance. Understanding the child was distressed and unwilling to remain still, she used an iLobby iPad to gently engage and comfort them. Thanks to their quick thinking and composed handling of the situation, a safety security officer and a police officer were able to take over at approximately 8:40 AM. The professionalism and care shown by both guards reflect their strong commitment to safety and their ability to respond effectively under pressure.

We extend our sincere appreciation to our out standing employees Sophal Kashmir and Estrella for their exemplary conduct and service.

Sohpal began her extraordinary journey at Toronto Pearson International Airport in September 2004, stepping into the aviation world as an airside patrol guard. From the very beginning, Sohpal stood out for her unwavering commitment to safety and operational excellence. Her diligence, professionalism, and calm presence quickly earned her the respect of her peers and supervisors alike. In 2008, she transitioned into the role of a full-time Access Control Officer (ACO) with ASP, where she has continued to serve with distinction for over 15 years.

For Sohpal, working at ASP has been more than just a job—it has been a deeply fulfilling experience. The sense of purpose she finds in her work, combined with the camaraderie of her dedicated colleagues, has made every day meaningful. Her passion for safety and her commitment to excellence have left a lasting impact on the airport community. We are incredibly grateful for Sophal’s service and proud to celebrate her contribution.

Sohpal Kashmir C Ramakrishna Malkapuram

Maria’s incredible journey at Toronto Pearson International Airport is a testament to dedication, resilience, and service excellence. She began her aviation career in 1997 with Group Transat (now Air Transat) as a station attendant and customer service agent, where she served until 2000. That same year, she transitioned into her role as an Airport Control Officer, a role she held until 2008. Simultaneously, from 2000 to 2006, Maria also worked as a customer service agent at the Maple Leaf Lounge with Air Canada, showcasing her ability to balance multiple responsibilities with professionalism and grace.

In 2008, when ASP took over the security contract at Pearson, Maria continued her role as an ACO and has remained a valued team member ever since. Her commitment to safety and care was formally recognized in 2008 when she received a tribute of gratitude from the Greater Toronto Airports Authority for her courageous actions in helping a young girl in danger. Maria’s long- standing service and unwavering dedication make her a shining example of the spirit and strength that keep Toronto Pearson running smoothly every day.

Rushmika Nadan C Maria Estrella


By Nataliya Zulqurnane, Acting Operational Manager

In the nonstop pace of an international airport, calm is often in short supply. But at Winnipeg Richardson International Airport, two employees have turned composure into an art — and recently, into a lifeline for a distressed traveler.

Customer Service Representatives Agnesa Alimehaj and Aishwarya Rani, stationed at the airport’s Information Desk, are no strangers to chaos. From fielding thousands of inquiries on a daily basis, to handling accessibility services and lost property reports, they serve as the first point of contact for countless travelers navigating the high-stress environment of the airport.

But one recent case stood out — a was passenger in tears over a missing carry-on bag that had vanished during a particularly hectic leg of her journey. Containing valuable and deeply personal belongings, the bag’s disappearance could have spelled disaster. However, thanks to Agnesa and Aishwarya, it became a story of swift action and genuine care.

The pair immediately launched into action, coordinating across departments, tracing the passenger’s route through the terminal, and reviewing all potential touchpoints. Their efforts paid off: the missing carry-on was found intact.

But the story didn’t end there.

Realizing the passenger had already left the city, the duo took it upon themselves to ensure her belongings were returned — arranging for the bag to be shipped directly to her via FedEx. That extra step, though outside the typical job description, made all the difference.

The passenger, overwhelmed with relief, offered a heartfelt thank-you, praising both CSRs for their professionalism, empathy, and unwavering support during a stressful ordeal.

In recognition of their efforts, the Winnipeg Airports Authority issued a formal commendation, stating:

“We are so proud of your dedication and hard work — your efforts do not go unnoticed. Keep up the great work!”

The moment is a testament to the power of great customer service — not just as a job, but as a mindset. In a space where travelers often feel lost, confused, or overwhelmed, Agnesa and Aishwarya provide something rare: clarity, compassion, and results.

Their story reminds us that behind every flight and every terminal gate are people — and sometimes, it’s the people behind the desk who make the biggest difference.


By Nataliya Zulqurnane, Acting Operational Manager

Since joining ASP in June 2024, Ruslan has quietly built a reputation as one of our most dependable and compassionate team members. In just over a year, he has become a steady, reassuring presence — someone who not only performs his duties with excellence but consistently goes the extra mile to support others.

One recent Saturday, Ruslan once again demonstrated exactly why he’s such a valued member of the team.

While working his shift at Departures, arranging carts outside the terminal, he noticed a pregnant woman traveling with a young child. She was visibly overwhelmed by trying to manage three oversized suitcases and two heavy boxes. Without hesitation, Ruslan stepped in to assist. He carefully loaded her belongings onto a cart and personally escorted the family to the Calm Air check-in counter, offering reassuring, supportive guidance during what was clearly a stressful moment.

But the day had more in store — and Ruslan’s quick thinking was about to make an even greater impact.

Shortly after helping the woman, a taxi driver approached him near the terminal. The driver had a wallet that had been left behind in the cab. Initially, Ruslan directed the driver to the Information Booth. But something made him pause. Reflecting on the earlier encounter, he had a feeling the wallet might belong to the woman he had just helped!

Trusting his instincts, Ruslan accompanied the driver back to the check-in area — where they found the woman, now visibly distressed and rummaging through her bags in search of the missing item. The reunion was immediate

and emotional: relief washed over her face as she gratefully accepted the returned wallet and offered heartfelt thanks to both Ruslan and the driver.

This moment wasn’t just a lucky guess — it was a clear result of Ruslan’s attentiveness, empathy, and genuine care.

We want to extend a heartfelt thank-you to Ruslan for his outstanding service and unwavering kindness. Your compassion makes a difference — not only in the lives of the passengers you help but also in the example you set for your teammates every day.

Ruslan, thank you for leading with heart. We’re proud to work alongside you.


By Farhad Mohammad, Operations Manager

I am pleased to announce that Caleb Ducelien has been selected as the Employee of the Month for May 2025.

Caleb currently serves as a Conflict Resolution Guard (CRG) at BBTCA. Caleb has demonstrated several key qualities of a good leader and a team member through assistance in developing and implementing a stringent training program for new CRGs, improvements to the M-Post system, and overall collaboration with the team to work on improving overall quality of work. Caleb’s dedication to his work has not gone unnoticed and we are thrilled to be able to be a part of his continuous development.

Recently Caleb has become a father, an endeavor no doubt he will excel in. We offer you our support during this wonderful time.

ASP Security is proud to recognize employees like Caleb that provide a positive contribution to their team and consistently go above and beyond!

Congratulations, Caleb!

I am pleased to announce that Aldrin Macalalad has been selected as the Employee of the Month for June 2025.

Aldrin currently serves as a Traffic Control Guard at BBTCA. Aldrin is a reliable employee who takes pride in his work, is willing to help others, and brings a positive attitude to work. Traffic Control Guards face several challenges working in all-weather conditions; Aldrin does not allow those challenges to hold him back.

Aldrin’s efforts and positive attitude are noticed and appreciate by the Airport customers and his co-workers.

ASP Security is proud to recognize employees like Aldrin that provide a positive contribution to their team and consistently go above and beyond!

Congratulations, Aldrin!

I am pleased to announce that Kenneth Barker has been selected as the Employee of the Month for July 2025.

In the picture above, Ken stands amid the statues of William Barker and William Bishop (located on the Mainland Pavilion), both decorated WWI flying aces and Victoria Cross recipients, closely associated with Billy Bishop Toronto City Airport (BBTCA).

Ken works as a Mainland Supervisor and has been with Billy Bishop Airport for over 10 years. His dedication doesn’t go unnoticed, whether it’s stepping up when needed, paying close attention to the details that matter, or simply showing up with a strong work ethic every day. What makes Ken stand apart from others is the consideration and support he shows towards his employees, as well as the genuine concern he has for the public traversing through the Airport.

Ken is an outstanding role model for the team, and ASP Security takes pride in recognizingdedicated employees like him.

Congratulations, Ken!


By Sarah Miller, Director - Operations and Training, RES/CIC

After months of preparation, ASP was proud to begin event security services for Live Nation at Rogers Stadium on June 29th, protecting the venue’s inaugural concert with South Korean pop band Stray Kids. Event security is the latest addition to our security services at Rogers Stadium, adding onto the existing facility access control and K9 explosive detection teams. Congratulations to all team members on a successful first show – we are greatly looking forward to continued security excellence at many more!

We would like to give a special thank you to Udit Kapoor for his critical support as event manager, leading the ASP frontline team.

Please join the RES/CIC division in welcoming Jennifer Thrasher to ASP as of June 09th. Jennifer will be supporting the division as Service Delivery Manager, overseeing a portfolio of RES/CIC accounts such as the Toronto Transit Commission, Rogers Stadium, the City of Vaughan, and Metrolinx. Her extensive security and leadership experience make her an invaluable asset to the team, and we are immensely grateful to have her join us.

This summer, ASP successfully extended its contract with the City of Vaughan for two more years. We are very grateful for the opportunity to continue supporting the municipality with services at City Hall, the Joint Operations Center, parks, libraries, and special events. Thank you to the dedicated security team in this account for their hard work which was recognized by the clients with a contract extension.

In addition, ASP was selected as the security vendor of choice for the City of Vaughan’s very first Festa d’Italia event on June 01st, overseen by event manager Mohammed Mounir. Commenting on the team’s excellent performance, the client shared that “the ASP staff were amazing”. To all that attended, fantastic work!

On May 25th, ASP provided behaviour threat detection and K9 explosive detection services to the 2025 Walk With Israel. This event drew over 56,000 attendees and demonstrated ASP’s unique expertise in these areas, earning commendations and appreciation from both the event clients and walkers. We are looking forward to returning next year for the 2026 Walk With Israel.

Congratulations to RES/CIC Service Delivery Coordinator Aabha Deshpande for earning her Situational Awareness Specialist (SAS) designation with the Arcuri Group LLC.

Congratulations to RES/CIC Director of Operations & Training Sarah Miller for earning her Certified Protection Professional (CPP) designation with ASIS International.


By Fatema Pipalyawala, Assistant Manager, Talent Acquisition

O ntario’s security industry—from private firms to public police services—has begun to make meaningful headway toward workforce diversity. Yet meaningful inclusion demands ongoing commitment: transparent metrics, leadership accountability, and intentional culture building. By combining legislative frameworks with best practices and local demographic insight, ASP Security is building a ecosystem that both reflects and serves its diverse communities.

This calls for the following methods, which are being implemented by Talent Acquisition team of ASP Security:

Exploring how industry-specific roles (airport, healthcare, critical infrastructure, etc.) need guards with precise skills or certifications (e.g., tactical training, high-security clearance, K9 handling, etc.).

The type of backgrounds we are seeking (law enforcement, military, corrections, etc.) and how their experience elevates security operations.

We value talent and performance and pursue for internal promotions.

Well detailed inhouse and on-site trainings for you to excel!

Opportunities within multiple divisions of ASP for you to explore and grow.

The security industry has long been perceived as male- dominated—but that narrative is changing. Across Canada, women are stepping into roles in frontline security, surveillance, operations, and leadership with skill, confidence, and resilience. As organizations strive to build more inclusive teams, hiring and empowering women in security is not just progressive—it’s essential.

At the heart of this movement is a growing realization: diversity in the security workforce enhances safety, empathy, and professionalism. From corporate towers to event venues and critical infrastructure sites, women bring unique perspectives and strengths to roles that demand emotional intelligence, attention to detail, and rapid decision- making.

Improved Community Engagement
Clients and the public are more likely to trust and respect security professionals who reflect the diversity of their communitees.

More Effective Communication
Culturally aware teams are better equipped to de- escalate tensions, interpret social cues, and avoid misunderstandings.

Higher Innovation and Morale
Diverse teams encourage fresh thinking and bring different problem-solving approaches—leading to stronger team morale and engagement.

Compliance and Reputation
Organizations with inclusive hiring practices are more likely to meet government standards and build strong reputations in competitive markets.

New Team Members – Join Us in Welcoming Them!

As we highlight the contributions of women in security, the Talent Acquisition team is pleased to introduce the following Talent Acquisition Specialists who have recently joined our team:

We’re excited to welcome Tithiben Patel to the ASP family! With over 4 years of experience as a seasoned Talent Acquisition Specialist, Tithiben brings a proven track record in high-volume hiring, enhancing candidate experience, and optimizing workflows. Her expertise spans the healthcare, environmental, and corporate sectors, where she has excelled in precision sourcing, data-driven hiring strategies, and smooth onboarding processes. She is passionate about helping organizations build strong, future-ready teams.

We’re thrilled to welcome Shailaja to the ASP family! With 5 years of experience in the security industry and over 3 years specializing in talent acquisition and HR coordination, she brings a wealth of knowledge and skill. Shailaja has successfully managed the entire recruitment lifecycle—from sourcing and screening to onboarding— while also overseeing vital HR coordination tasks.

Her strengths include aligning hiring strategies with business objectives, streamlining recruitment processes, and enhancing employee engagement and operational efficiency.


By Madison Griffin, Human Resources Generalist

Between navigating the complex challenges of family life, work, and the infinite scroll online, it’s easy to sideline our own mental health. But the truth is, our well being can’t wait. Taking proactive steps toward better mental health can lead to more calm, less tension, and being better equipped to manage stress in the long run.

You don’t have to do this alone. Our experts at LifeSpeak Mental Health and Resilience are here to help. Get strategies and tools through our comprehensive library of expert blogs, videos, expert Q&A, guided meditations and much more.

  • How digital wellness can help you navigate a world of constant connectivity
  • Modern life stress triggers and their impact on your work (with guided grounding exercise
  • Overcoming the impact of stress on your nervous system
  • How mindfulness is a core resiliency skill (with guided breathing exercise)
  • Night shift work: why is it so tough to sleep during the day?
  • Scheduling ideas for better sleep when working night shifts.
  • Yoga Poses for a Quick Stress Release
  • What’s the difference between stress and anxiety and how do I know the difference?
  • Actionable Tips from LifeSpeak Experts: Strategies for Managing Stress


By Neeru Panjwani, Director of Human Resources

A t ASP, we officially recognize two languages for all internal communications—English and French. This dual-language policy is in place to ensure clarity, mutual understanding, and efficient operation across all levels of the business. Using a common language like English also reinforces equal opportunities, allowing every employee to engage, contribute, and grow.

A shared language in the workplace plays a vital role in facilitating effective communication, collaboration, and productivity. Beyond its practical benefits, it also nurtures a sense of belonging, respect, and professionalism.

ASP is proud to be a multicultural organization—a vibrant tapestry woven from the diverse backgrounds, languages, and traditions of our employees. Our differences are a source of strength, and this cultural richness adds to the company’s unique identity.

It’s only natural to revert to our native language when speaking with colleagues who share our background. It offers comfort and ease, especially for those still developing fluency in English or French. After all, constantly translating our thoughts and monitoring grammar can be mentally exhausting.

Yet, this practice—while comforting to some— can unintentionally exclude others and lead to misunderstandings. One common assumption when we overhear conversations in a language we don’t understand is, “Are they talking about me?” While often unfounded, such perceptions can create discomfort and affect team cohesion.

The challenge is not about suppressing our identities but about ensuring our communication doesn’t exclude others. Respect, awareness, and empathy go a long way in making everyone feel welcome and valued.

ASP encourages everyone to adopt inclusive communication practices—not just during formal work tasks, but also during informal interactions. Here are a few practical suggestions to guide us:

  1. Use English (or French, where applicable) during operational and safety communications. English should be the primary language during business hours to maintain clear and consistent understanding.
  2. During personal break time, be mindful of your surroundings. If others nearby don’t understand your language, consider switching to English to ensure inclusivity.
  3. Always maintain respectful communication. If you feel excluded or uncomfortable, initiate a respectful and open conversation about how language use is affecting you or others.

In Closing

Language is more than just words—it’s connection, identity, and inclusion. At ASP, we celebrate our differences, but we also strive to foster an environment where everyone feels heard and respected. By making thoughtful choices in how we communicate, we build a stronger, more united workplace for all. Let’s keep talking—together.