Health and Safety News Archives - ASP Security Services

By Neeru Panjwani, Director of Human Resources

A t ASP, we officially recognize two languages for all internal communications—English and French. This dual-language policy is in place to ensure clarity, mutual understanding, and efficient operation across all levels of the business. Using a common language like English also reinforces equal opportunities, allowing every employee to engage, contribute, and grow.

Why Language Matters at Work

A shared language in the workplace plays a vital role in facilitating effective communication, collaboration, and productivity. Beyond its practical benefits, it also nurtures a sense of belonging, respect, and professionalism.

ASP is proud to be a multicultural organization—a vibrant tapestry woven from the diverse backgrounds, languages, and traditions of our employees. Our differences are a source of strength, and this cultural richness adds to the company’s unique identity.

The Natural Pull of Our Mother Tongue

It’s only natural to revert to our native language when speaking with colleagues who share our background. It offers comfort and ease, especially for those still developing fluency in English or French. After all, constantly translating our thoughts and monitoring grammar can be mentally exhausting.

Yet, this practice—while comforting to some— can unintentionally exclude others and lead to misunderstandings. One common assumption when we overhear conversations in a language we don’t understand is, “Are they talking about me?” While often unfounded, such perceptions can create discomfort and affect team cohesion.

Courtesy, Clarity, and Inclusion

The challenge is not about suppressing our identities but about ensuring our communication doesn’t exclude others. Respect, awareness, and empathy go a long way in making everyone feel welcome and valued.

ASP encourages everyone to adopt inclusive communication practices—not just during formal work tasks, but also during informal interactions. Here are a few practical suggestions to guide us:

Inclusive Language Guidelines

Use English (or French, where applicable) during operational and safety communications. English should be the primary language during business hours to maintain clear and consistent understanding.
During personal break time, be mindful of your surroundings. If others nearby don’t understand your language, consider switching to English to ensure inclusivity.
Always maintain respectful communication. If you feel excluded or uncomfortable, initiate a respectful and open conversation about how language use is affecting you or others.

In Closing

Language is more than just words—it’s connection, identity, and inclusion. At ASP, we celebrate our differences, but we also strive to foster an environment where everyone feels heard and respected. By making thoughtful choices in how we communicate, we build a stronger, more united workplace for all. Let’s keep talking—together.

By Laurel Woodhouse, H&S Manager

Thank you to everyone who participated in the 2025 survey! Your voice and input are important as we work together to ensure a safe work environment for everyone.

I am very proud of the 2025 results, and you should be too! Since 2022, we have moved from 78% of us selecting most or all of the time to the survey questions to 88%. This tells me that you are prioritizing health and safety. Let’s continue this trend so we can see additional gains in 2026.

Interpret your score	Checking your score below along with the suggestions for next steps. The levels in the visual above will guide you in interpreting your final score on a 0-4 scale.
Level 1	Final score is less than 2. Your work in health & safety needs attention and improvement. Contact H&S team for guidance on developing an action plan.
Level 2	Final score is equal to or greater than 2 but less than 3. Specific health and safety practices at your site need some improvement. The lower scored items should be a focus area for you. Review your practices and consult with H&S team for guidance in developing an action plan.
Level 3	Final score is equal to or greater than 3 but less than 4. You are performing well overall. The lower scored items should be a focus area for you. Continue to strive for excellence with continuous collaboration work.
Level 4	Final score is 4. A score of 4 indicates that your safety culture is currently functioning at an optimal level. This is the result of continuous, collaborative work. Well done – keep doing what you are doing.

The table below shows a detailed report of your Safety Assessment Survey results. The percentage column indicates the percentage of employees who chose “Most or all of the time” as their answer.

	2025	2022
At my site, employees work safely even when the manager or supervisor is not around?	96	87
At my site, incident investigations are focused on fixing the problem, not laying blame	89	80
At my site, safety is as important as the clients’ needs?	93	86
At my site, do all employees have the information needed to work safely?	93	84
At my site, the ASP employees responsible for safety (managers and supervisors) have the authority to make changes they deem necessary?	76	77
At my site, ASP employees are recognized for working safely?	84	75
At my site, do all ASP employees have the tools/equipment to work safely?	89	77
At my site, ASP management is visibly/ actively involved in the safety?	85	71
At my site, communication is open, and ASP employees are encouraged to voice concerns and make suggestions?	86	72
At my site, there is a trained first aid attendant available at all times?	79	56
At my site, ASP employees are encouraged to report near misses (close calls) and hazards?	92	81
At my site, ASP management applies the same safety rules to everyone?	94	86
Average score	88%	78%

By Laurel Woodhouse, H&S Manager

The cold temperatures and icy conditions that are often a part of Canadian winters can cause hazards at the workplace.

Cold stress—Exposure to the cold can lead to frostbite and hypothermia. Hypothermia—The body can no longer maintain its core temperature, causing persistent shivering, confusion, and poor coordination.
Frostbite—Parts of the body are exposed to extremely cold temperatures or come into contact with cold objects, causing the tissues to freeze.
Slips and falls—Ice, snow, slush, wet surfaces, and mud (during a thaw) can cause slips and falls. A slip on the ground can cost you weeks off work. A slip at height can cost you your life.
Carbon monoxide (CO)—CO is a clear, colourless gas that you can’t smell or taste.

It interferes with your body’s ability to use oxygen. Even in small doses, it can kill you.

Controls

Wear several thin layers of clothing instead of one thick layer.

Wear gloves, as well as a hat or other head covering that can fit under a hard hat.
Wear one pair of thick socks or two pairs of thin socks.
If you get hot when you’re working, open your jacket but keep your hat and gloves on.

To prevent slips and falls:

Clean the ice and snow off the soles of your boots and from access areas and work platforms.
Use sand, salt, or other de-icing material. (Ice often forms on the underside of platform materials, so don’t just turn them over.)
When working at height, be extra careful in the morning since there may be new frost and snow.
Watch your footing. Platforms may be clear in sunny areas but icy in the shade.
When walking, have at least one hand free to help keep your balance and cushion a fall.

To prevent exposure to CO gas:

When heating an enclosed space, use an indirect-fired heater.
Check propane vehicle-cab heaters for leaks and proper venting.
Operate engines outdoors when possible.
When engines must be operated indoors, take the following precautions: Choose electric rather than fuel-powered equipment; make sure the area is well ventilated; keep doors and windows open and use fans to bring in fresh air; monitor CO levels regularly with a gas detector.

By Laurel Woodhouse, H&S Manager

ASP Security is excited to announce that we recently deployed SafetyCulture, industry leading software designed to enhance the reporting of health and safety incidents as well as concerns related to the workplace. This innovative tool will streamline our processes and promote a safer work environment for all employees.

As part of our commitment to health and safety, supervisors are now required to report any work-related injuries or illnesses through the SafetyCulture platform. This proactive approach ensures that we capture and track health and safety concerns so they can be addressed promptly.

You may notice emails with the subject line “SafetyCulture” in your inbox. These communications will provide updates and information regarding your health and safety at work, so please keep an eye out for these important messages.

By utilizing this platform, ASP Security aims to equip employees with the necessary knowledge, tools, and processes to work safely and uphold high standards.

Looking ahead, we plan to expand the SafetyCulture tool to allow for direct reporting of workplace violence, harassment, bullying, sexual harassment, or discrimination to Human Resources. Our goal is to implement this feature before the end of 2025, further enhancing our commitment to a safe and respectful workplace.

Together, let’s work towards a safer and healthier work environment!

By Dean Lovric, President and CEO

A few months ago, after much reflection, careful consideration and management of a multitude of emotions, I announced my decision to step down as CEO of ASP Security Services, bringing an extraordinary 25-year journey with the company I founded in 2000 to a close. It has truly been an incredible honor to lead this company from its early days into the respected nation-wide organization it is today, and I’m filled with gratitude for all that we’ve accomplished together, the high road we chose to walk on and especially those I have met along the way.

From the inception of ASP, I had a vision of creating a company that was not only successful but also impactful in the lives of those who I would work alongside with. I wanted to build something that could make a difference, not just in the industry, but in the lives of our employees, customers, and communities. Together, we achieved that vision, and the sense of pride I feel looking back on all we’ve built is immeasurable.

From day one, I’ve been fortunate to work alongside some of the most talented, dedicated, and passionate people I’ve ever known. The journey has been full of both challenges and triumphs, and it’s been through the unwavering support and collaboration of our team that we’ve been able to achieve the success we see today. I’m incredibly proud of the company we’ve created and the impact we’ve made—whether through groundbreaking innovations, strategic partnerships, or the contributions we’ve made to our community.

As I step away, I’m confident that the company is in great hands. With Humberto Pimentel at the helm and support from Garinder, Brad, Neeru, Paul, Sean, Sarah, home base (ICTS) and many others, I don’t have the space to mention here, who are all exceptional leaders, I have no doubt that under their guidance, ASP will continue to thrive and grow in new and exciting directions. Leverage their intrinsic knowledge of our business and history, you can trust they have your best interests at heart. This is not a goodbye to the company I built, but rather a new “ beginning. Though I will no longer be involved in the dayto-day operations, I will always be a part of the ASP/ICTS family and will continue to support its journey in whatever way I can.

For me, this is a time of reflection and renewal. Although I look forward to exploring many new personal and professional opportunities, I will always hold a deep fondness for the incredible people and experiences that have shaped my time at ASP. I am deeply grateful to our employees, customers, partners, and everyone who has been part of this journey. I leave here with the knowledge that many of you I will see again and continue some of the strong relationships we have built over the years which have been cemented in trust and respect.

Thank you so very much for your support over the years and for helping me turn my vision into reality. The next chapter for both me and ASP indicates very bright new beginnings, and I am excited to see where they lead and what new adventures shall cross our paths. Wishing you all good health, happiness and lots of prosperity.

With immense gratitude, appreciation and humility, I bid you farewell,

Dean Lovric
Founder & Former President & CEO, ASP Security Services

By Humberto Pimentel, President and CEO

As we quickly approach the halfway mark of the year, I’d like to take a moment to reflect on some of the key changes and accomplishments we’ve achieved at ASP Security Inc.

First and foremost, we bid a fond farewell to Dean Lovric, our founder and CEO at ASP Security, who has officially retired. Dean’s leadership, vision, and warm personality have left a lasting legacy, and he will be greatly missed by all of us.

April marked the successful implementation of the Planete Scheduling system—a major milestone for our organization. This achievement wouldn’t have been possible without the dedication of our Resource Planning team, led by Manager Andrew Catney. Their hard work, adaptability, and commitment were instrumental in delivering this rollout. Of course, there were challenges along the way, but thanks to the support of our IT Project Manager, Noah Thompson, we were able to stay on track and meet our critical timelines.

Looking ahead, I’m excited to share that the company has submitted bids for several new contracts, both within the Greater Toronto Area and in regions beyond. These efforts are in direct alignment with our strategic goal of expanding our national footprint over the next five years. Achieving this vision will require the collective efforts and support of our entire management team, and I’m confident we are up to the task.

Thank you all for your continued dedication, resilience, and contributions to our shared success.

By Laurel Woodhouse, H&S Manager

As summer approaches, it’s important to stay vigilant and prioritize safety — for yourself, your team, and the people you protect.

Here are some key safety tips to keep in mind during the hot months:

1. Stay Hydrated

Drink plenty of water throughout your shift, even if you don’t feel thirsty. Avoid sugary or caffeinated drinks that can dehydrate you.

2. Dress Appropriately

Wear lightweight, breathable clothing and protective gear suited for hot weather whenever possible. Use hats and sunglasses to shield yourself from the sun.

3. Protect Against Sun Exposure

Apply broad-spectrum sunscreen with at least SPF 30. Reapply every 2 hours, especially if you’re sweating or sweating heavily.

4. Recognize Signs of Heat-Related Illnesses

Be alert for symptoms like heavy sweating, dizziness, fatigue, headache, nausea, or cramps. If you or a colleague experience these, seek shade, hydrate, and seek medical attention if necessary.

5. Take Frequent Breaks

Use break times to rest in shaded or air-conditioned areas. Don’t ignore signs of overheating.

6. Use Proper Lifting Techniques

Hot weather can cause fatigue; always follow proper protocols for lifting and moving equipment or materials.

7. Maintain Communication

Keep your team updated on weather conditions and any emerging hazards.

8. Promote Personal Wellness

Encourage self-care, healthy eating, and adequate sleep to maintain energy and alertness during your shift.

Remember:

Your safety is our top priority! Stay alert, stay hydrated, and look out for signs of heat stress. Let’s keep our team safe this summer season.

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By Laurel Woodhouse, H&S Manager

The Canadian Labour Congress established April 28th as the National Day of Mourning in Canada in 1984. The day is to remember and honour those who have had workplace injuries or illnesses, or died while on the job.

The date was chosen in 1984 because it coincided with the 70th anniversary of the day the first Ontario Worker’s Compensation Act was approved by the government (1914). An Act of Parliament enshrined The Day of Mourning on February 1, 1991.

Also known as Workers’ Memorial Day, The Day of Mourning, is officially recognized in about 100 countries worldwide.

Marsela Mecaj, Rama Malkapuram, Rushmika Nadan, Lovleen Kaur, Parneet Kaur, Noman Butt Laurel Woodhouse and Karim Khamisa

By Sarah Miller, Operations Manager

Spring is here! The wind is warm, it’s sunny all the way into the evening, cute animals are waking up from their winter hibernation, and the first flowers are emerging from the ground. It’s a magical time of year. You are working outdoors as a security guard or canine handler and stop to admire a budding new plant. You pick it to take it home with you because it’s pretty, but it burns. You wash your hands, but it keeps burning. Your skin turns red. A rash spreads. Oozing blisters form. It creeps up your arm. You go to the hospital. It still gets worse.

You’ve just touched a toxic plant.

Did you know that Ontario is home to many species of plants like this that are dangerous to touch, and while working outdoors there is a chance that you may encounter them?

ASP is here to help by sharing a list of the top four toxic plants that you are most likely to find while working outdoors in Ontario and explaining what to do if you accidentally touch them.

Reporting Sightings at Work

lants at work please contact ASP
promptly to report the hazard and
do not touch it!

If you are unsure who to report
hazards to, please contact your
manager or the Health & Safety
department at healthandsafety@
security-asp.com.

1 – Wild Parsnip (Pastinaca Sativa)

This tall, yellow-flowered plant causes phyto-photodermititis. What this means is that when the sap of the plant gets on your skin and when exposed to ultraviolet light like the sun it causes a chemical reaction that creates burns and blisters. Pain from phyto-photodermitis can last for years and create life-long scarring.

First aid: Wash the affected area immediately with soap and water and avoid further exposure to sunlight. Do not pop the blisters. Keep the area clean and sterilized to avoid infection. Use a cool, wet cloth for relief of symptoms.

2 – Poison Ivy (Rhus Radicans)

This ground-hugging plant has a distinctive three-leaf cluster pattern and is the top cause of plant-related allergic contact dermatitis (skin inflammation) in Canada. Poison ivy is an oily plant and the oil causes painful irritation, rashes, and blisters that can develop over several hours or days.

First aid: Wash the affected area with soap and cool water because hot water will spread the oil. Do not touch anything else because it will become contaminated with the oil. Keep the skin clean and dry to minimize irritation and chance of infection.

3 – Stinging Nettle (Urtica Dioica)

This leafy plant that tends to grow by water sources looks like it has very fine hairs on it. These hairs are delicate and hollow, and when touched they break and a toxic secretion from the plant travels up the core of the hair, entering the skin. It causes a painful stinging sensation. The sting is followed by redness, swelling, and itchiness that will last for several minutes.

First aid: Use a cool, wet cloth for relief. Aloe vera may also help. Avoid scratching and keep the area clean and sterilized to avoid infection. Wash the area well. of infection.

4 – Giant Hogweed (Heracleum Mantegazzianum)

This white-flowered plant is a relative of the wild parsnip and can grow to several meters tall. Just like the wild parsnip, it causes phyto-photodermititis when its sap touches skin and the skin is then exposed to ultraviolet light. Pain and scarring can last for years after contact with the plant.

By Shine Mathew, Service Delivery Manager

Laurel Woodhouse, our Health and Safety Manager at ASP, took the lead in conducting training sessions on Incident and Accident Investigation.

Thanks to these sessions, our management team gained valuable insights into thorough investigative techniques like James T Reason’s Swiss cheese model, which illustrates how analyses of major accidents and catastrophic systems failures tend to reveal multiple, smaller failures leading up to the actual hazard.

Health and safety initiatives like this go beyond just improving the team’s skills in dealing with immediate concerns, they also strengthen ASP Security’s dedication to providing a safer environment for both our workforce and clients.