By Garinder Grewal, Director, Aviation

ASP is thrilled to announce that more employees have received an Eye on Safety Award nomination from the GTAA. The GTAA Eye on Safety Awards acknowledge and celebrate a culture of safety and security at Toronto Pearson International Airport. The following ASP employees were recently nominated:

Ahmad Jawad Akbari

“The ASP guard Ahmad was at his duty post at check-in aisle 2 this evening when a young child, approximately 5 years old, approached him to say that he lost his parents. Ahmad comforted the child, tried to get information and called the AOC. PRP attended, and Ahmad ran around the Terminal looking for his parents. The child was very comfortable with Ahmad and his comforting demeanor. Between PRP, Ahmad and myself, the parents were found approximately 30 minutes later. Ahmad also found a few mini aircrafts and ensured both the child and his brother were comforted after this scary moment for the family.” – GTAA Manager of Operations.

Mohammad Alla and Ahmad Jawad Akbari

On March 8, 2022, both Mohammed Alla and Ahmad Akbari came across an individual experiencing a medical emergency. Both remained calm and immediately notified all the required parties. They remained in the area and proceeded to do crowd control and diversion so the area would stay clear until the responders arrived. The GTAA and A.S.P. Inc. extend their appreciation to Mohammed and Ahmad for their outstanding contribution to safety and security, and for going above and beyond their dayto-day duties to keep Toronto Pearson International Airport safe.


By Garinder Grewal, Director, Aviation

At ASP our goal is to clearly differentiate us as a “Best in Class” service provider through operational excellence and superior customer service. We are a customer-centric organization, which is why we would like to compliment and thank our employee Sid Ali Hassan for always delivering the kind of customer service we all want to receive. Sid recognizes the importance of approaching customers with respect, friendliness, and a sincere desire to help. Sid is always 100% dedicated to ensuring an excellent passenger experience from curb to aircraft.

Please refer to the email below from one of many customers that were very pleased with Sid’s professionalism and outstanding customer service.

“I’m not kidding when I tell you that this gentleman was the single finest employee I’ve encountered in an airport anywhere around the world. His professionalism, patience, and kindness were remarkable. He was the person who was in charge of keeping folks like me (no ticket, but wanting to see my wife off on her way) from going into the terminal. He must have been more than 6’4” and at 5’6” he could have easily chosen to intimidate, ignore or dismiss me, but, he chose kindness, apologies and assistance.

He found a cell phone so I could call my wife so she would not be worried. He was VERY busy, but not too busy to help. My Jesus’s body in the Eucharist in the Roman Catholic Church. • June 16 – Martyrdom of Guru Arjan Dev Sahib A day observed by Sikhs to commemorate an individual who laid down his life for their people. June 24 – Litha A Pagan and Wiccan festival that begins on the summer solstice and celebrates midsummer. • June 24 – Feast of the Sacred Heart A feast day in the Roman Catholic Church that celebrates Jesus’s physical heart as a representation of his love for all humanity. Employee Spotlight: Sid Ali Hassan By Garinder Grewal, Director, Aviation biggest hope is that you can forward him what I’ve said about him. People doing the sort of job he is doing are confronted with all sorts of abuse on a daily basis just for doing their jobs. I should have made myself more informed about the rules at Pearson so I was prepared. The security guard never suggested this. He only wanted to help me and to do his job. I spent over 30 years as a teacher enforcing rules and trying to be respectful to children while doing so.

I can tell you this gentleman scores 100% when it comes to respect (not to mention kindness and professionalism) and if there is anyway this email could be forwarded to him, I’d like him to know exactly what I’ve said about him. I’m sure there are daily frustrations dealing with unreasonable people. He needs to know that he is making a difference, one passenger at a time!”


By Sarah Jessop, Human Resources Generalist

The world’s rich diversity is reflected in the observances that are celebrated and recognized by our teammates. Knowledge of the following holidays and celebrations can enhance our workplace diversity and inclusion efforts. Throughout the months of April, May, and June a variety of religious holidays, festivals, observances, and spiritual commemorations took place. These events are celebrated and observed by many of us, so in the spirit of respect and comradery, please familiar yourselve with them.

At ASP, we value and recognize
the diverse religious beliefs of
our employees.

April 2022

  • April 2 to May 2 – Ramada
    The holy month of fasting, introspection, and prayer celebrated by Muslims.
  • April 14 – Vaisakhi
    An ancient festival for Hindus that simultaneously celebrates that Solar New Year and spring harvest.
  • April 15 to April 23 – Passover
    A 7-day holiday in the Jewish faith that honors the freeing of the Israeli slaves.
  • April 15 – Mahavir Jayanti
    A Jain holiday celebrating the birth of Lord Mahavira, the founder of Jainism.
  • April 17 – Easter
    The most important day in the Christian faith when they celebrate the resurrection of their Lord and Savior Jesus Christ.
  • April 24 – Feast of the Divine Mercy
    A feast day on the second Sunday of Easter when Christians seek Christ’s forgiveness and grace.

May 2022

  • May 1 – Beltane
    A fire festival celebrated by the Pagan and Wiccan religions that celebrate summer and the fertility of the upcoming year.
  • May 3 – Eid al-Fitr
    An Islamic holiday that marks the end of Ramadan. As it ends fasting, its primary event is a big meal.
  • May 8 – Birthday of Buddha
    The day that Buddhists celebrate the Buddha’s birthday.
  • May 16– Vesak
    The most important Theravada Buddhist festival that signifies the birth, enlightenment, and death of the Buddha
  • May 24 – Declaration of the Bab
    The day that marks the prediction of the Bab as the Messenger of God in the Baha’i faith.
  • May 26 – Ascension Day
    A Christian holiday that marks the 40th day following Easter when Jesus ascended into Heaven.

June 2022

  • June 2 – Ascension Day
    A day celebrated in Coptic Orthodox Christianity that marks Jesus’s ascension into heaven.
  • June 4 to June 6 – Shavuot
    A Jewish holiday that combines a grain harvest and the giving of the Torah on Mount Sinai.
  • June 8 – Race Unity Day
    A day that promotes racial harmony and understanding in the Baha’i faith.
  • June 12 – Trinity Sunday
    A day in the Christian faith that celebrates the three personifications of God (the Father, the Son, and the Holy Spirit).
  • June 12 – All Saints Day
    The day in Eastern Orthodox Christianity that designates the end of the Easter season.
  • June 16 – Feast of Corpus Christi
    The feast day that commemorates the real presence of Jesus’s body in the Eucharist in the Roman Catholic Church.
  • June 16 – Martyrdom of Guru Arjan Dev Sahib
    A day observed by Sikhs to commemorate an individual who laid down his life for their people.
  • June 24 – Litha
    A Pagan and Wiccan festival that begins on the summer solstice and celebrates midsummer.
  • June 24 – Feast of the Sacred Heart
    A feast day in the Roman Catholic Church that celebrates Jesus’s physical heart as a representation of his love for all humanity.

By Paul Parkinson, Director, Finance

The accounting department would like to welcome Maria Romero starting Monday July 4th to the team. Rachel will be joining us as a Payroll Specialist June 13. We will include an employee profile in the next newsletter.

Employee satisfaction is very important to us. No one likes to open their paystub and notice something wrong. Maybe there are missing hours or a charge you didn’t expect. Common deductions that will show on your paystub are for uniforms, health and dental co-pay, or ID deposits. Sometimes a deduction really is not a deduction but a negative, which means it’s being refunded (uniform and ID deposits). If you feel hat the hours are incorrect, first refer to the pay period covered. Then go onto your employee portal to check to see the hours you have worked. If you see hours missing, please reach out to your immediate supervisor to get this corrected. As a habit, you should check your employee portal frequently and before the payroll to avoid any late adjustments.

If you have suggestions on how we can improve our payroll delivery process, please send your comments to aspaccounting@security-asp.com


By Petra Nash, Executive Assistant

On Monday June 6th, ASP Security Services and Airfield Access had the privilege of hosting their annual client appreciation golf tournament at Piper’s Heath Golf Course. With our clients and managers together, we were able to raise $810.00 for the Not in Our City Charity.

Congratulations to Geoff Hebert, Sean Gallagher, and Aimee Spink on their auction item wins!

The day was filled with great weather, fantastic food, and most importantly, our amazing clients.

We thank you for the work you do, and we sincerely appreciate each one of our clients. Thank you for your continued support of ASP and AAI. We are already looking forward to next year’s event!


By Jason White, Manager, Strategic Initiatives

For many people, public speaking instills a dreaded, irrational fear. Just the thought of it makes their blood pressure rise. But public speaking is no different than playing an instrument at a concert. If we didn’t know how play it and hadn’t practiced the music, it would be a disaster. So, when people tell me they have a fear of public speaking, I always ask – have you practiced?

My first time in front of an audience, I was on panel discussion. It was a blistering hot day in July, and it felt like it was 50 degrees Celsius backstage. I peeked out, and the room was packed. I felt very, very unprepared, and I was a trembling, nervous mess. To make matters worse, I had sweat stains under my arms – super embarrassing, right? I survived the experience but vowed to never be unprepared again.

After thinking about the event, my main take away was the need to practice. I started telling personal stories in front of my friends as if I was speaking in public and asked for their feedback, which I took in stride. I also embraced my nervousness and accepted my speaking cadence. While I’m never going to be a professional speaker, I can get up in front of a room and that is ok. I’m also never going to play in an orchestra. So set realistic expectations.

In terms of what to say while speaking in the public, I am a big believer in positive body language and being polite, even if am disagreeing with someone when on a panel. A lot of public speaking is about understanding your audience, reacting to the audience, and being confident.

Avoid looking at your notes and make eye contact with as many people in the audience as possible. Looking at the folks in the back of the room helps to project your voice. Most importantly, being friendly and positive helps create a connection with the audience and gives an air of confidence.

I also like to include personal anecdotes because I know the stories inside out. Before going on stage, I always write a couple of words in my notes to remind me of different stories I could tell, depending on the how the audience is reacting. An amusing story or two can be extremely helpful when you see the audience starting to get restless and a little pizzaz is needed to reaffirm the connection.

Finally, expect the unexpected. For my second public speaking event, the room was super air conditioned, and I was freezing. It felt like I walked out on to the stage as stiff as a board because I was so cold. But I did way better than the first time.


By Debbie Ciccotelli, Vice President, Strategic Initiatives

We have all heard the old saying “change is the only constant in life” and we know that to be resilient, both personally and professionally, we have to face change head on and get to the other side.

The world rarely stands still. Change blows through our lives, sometimes like a breeze, sometimes like wind and most recently like a storm.

Covid-19, and its “variants” turned our lives upside down and as we begin recovery, we are now facing organizational change as we experience role adjustments and leadership and contract change. Many of us have also experienced significant change in our personal lives, such as loss of a loved one, marriage, divorce, promotion, childbirth, health, or financial issues, etc.

We are often uncertain as to whether the changes in our work or personal life will be for the better. The harsh reality that we all must face is that change will never end until we experience that final life-ending change, and even then, life will go on without us.

Change can be challenging for everyone to one degree or another, but just because it’s difficult doesn’t mean it’s bad. Here are some tips to help you better navigate change and adapt with ease.

Accept the Change

Understand that change is a natural part of life, both in and outside of the workplace. By learning to accept that change is a natural occurrence, we can more quickly adapt when it happens. Remind yourself that many of the best opportunities in life show up when we are open to change.

Stay Positive

A positive attitude is essential. Maintaining the ability to view a potential change with a positive attitude is integral to your ability to adjust rapidly. Focus on what could be made possible because of this change.

Get a Fresh Perspective

Getting an outside perspective from friends or family members outside of your home or workplace can have a powerful effect on how quickly you adapt. These conversations can help you realize how rapidly other workplaces change as well. They may be able to be offer advice on how to better cope with the changing environment.

Focus on What You Can Control

When you’re in the midst of a change, the feeling of having no control can often emerge. This sense of powerlessness can set the mind reeling on an emotional downward spiral. But in reality, even in the direst situations, we have some degree of control. The important thing is to try to focus on the things that you can control. This shift in mindset, away from what you can’t control, can leave you feeling happier and more fulfilled.

Practice Good Self-Care

The anxiety and stressors that often surround change can have a direct impact on our bodies and emotional state. Our mental well-being can suffer. That’s why it’s essential to get adequate sleep, exercise regularly, and eat a healthy diet. Attending to your physical well-being is more important than ever. A well-rested and balanced body can better handle the roller coaster of ups and downs that come with change and subsequent transitions.

Set New Goals

Setting a new goal can help to renew your purpose and give you the clarity of focus. It can bring a new mindset shift that directs your energy and propels you forward. Instead of worrying about the change, you can focus on the actions that will move you towards your goal. As you advance toward a new beginning, take stock of what you need to accomplish those goals and identify opportunities that will help you move forward. This can have a powerful impact on your energy and state of mind.

Stay Connected to Coworkers

To maintain your productivity and workplace success, it’s important to stay connected to coworkers as your work environment is evolving. Speaking with coworkers regularly can help you stay plugged in to what’s happening around you.

Become good at asking questions, because the more you know about what is going on in your current workplace, the more confident you will feel. Talking to others can help you maintain your positivity, boost your spirits and increase your energy.

Support Others

Sometimes the best antidote to change-related worry is to stop focusing on yourself and start helping others. Ask yourself: How can I best support a family member, friend or co-worker who is feeling anxious about a change in their life or work?

Answering this question and taking action can help soften the edge of your own change issues while providing greater purpose and meaning to your life.

Learn to Love to Learn

Technology is always changing! It seems you just become accustomed to one procedure, and you must suddenly adapt to a new one. New policies are also being established every day. And let’s not forget the new government regulations that often make our jobs harder. Adapting to change is critical to success.

Achievement-oriented people know that to be able to excel in all they do, and live their lives to full potential, continuous learning must be a lifelong process.

Learning new skills should be constant, no matter how much experience you may have and no matter how old you may be. Focus on the sense of accomplishment you feel when you have learned any new skills or gained knowledge on any topic.

See the Opportunity

With every change comes great opportunity. It may not feel that way at first, but people who can maintain their composure during times of transformation can often find new avenues for growth and advancement. Look for areas where you can gain skills while at the same time strive to understand the new playing field that’s emerging.

Be Patient

Finally, be patient with yourself and others. Adapting to change does not occur overnight. Keep a positive attitude and focus on the benefits and new opportunities change can bring. If it’s a change in your personal life, view adapting to it as a challenge. Just be sure to expect a few bumps in the road along the way. When you experience stages of resistance and uncertainty but are then able to assimilate change and finally conquer it, you will experience an enormous sense of accomplishment, and your self-esteem will be increased.

“The only way to make sense out
of change is to plunge into it, move
with it, and join the dance.”
ALAN WILSON WATTS

Adapting to change can take time and patience. We must accept that change is happening; hone strategies for dealing with the unknown; and then shift our behavior to accommodate new situations and challenges.

It helps to have cornerstone beliefs and cornerstone friends and family members to ground us during periods of especially drastic change, but one of the major strategies for adapting to change personally is simply realizing that you can’t avoid it and understanding that you will get through it. You may even find that new and exciting opportunities show up for you when you learn to accept and embrace change.


By Kim Hefferman, Service Delivery Manager

Working in respites is nothing short of unpredictable and Tuesday May 3rd at the Willowdale Welcome Center (5800 Yonge Street) was an example of just how quickly a situation can unfold.

ASP Security Shift Supervisor Scott Maidens, Security Guard Emily Parkinson and Security Guard Jasmeet Singh were only 30 minutes into their shift when a violent situation developed.

A service user grabbed a shelter staff member and held a knife to the person’s neck. The ASP team instinctively leapt into action, utilizing their training and experience to intervene and safely disarm the individual.

The quick actions and level of professionalism displayed by Scott, Emily and Jasmeet were nothing less than heroic and without a doubt prevented a potentially tragic event from happening.

As a result of their actions on this day, the City of Toronto has recommended all three ASP security staff for a Cause for Applause award.

A Cause for Applause is awarded to employees or teams that have gone above and beyond their day-to-day responsibilities.

Nominees include employees or teams that have achieved extraordinary work with a positive impact to internal clients, residents and/or business.

The entire management team at ASP would like to recognize and thank Scott, Emily and Jasmeet for their exemplary actions in the face of danger and we are extremely proud to have ASP represented in such a positive and professional manner!

Thank you for going above and beyond in the face of crisis and continuing to do what you do on a daily basis.

ASP Heros

By Sean Gallagher, Manager, Recruitment

Security is currently a hot market, providing more money, growth & development, and new experiences than ever before. As more and more people turn to security as a career option, we’d like to give our people the chance to cash in on the growing industry. If you have friends, family, or colleague at another organization looking for advancement and great culture, we have a few programs at ASP that will reward you.

Referral Bonus Program (NEW & IMPROVED)

We’ve made updates to our referral bonus program. As of May 2022, anyone you refer to our company who is hired and passes their probation can earn you $300*. The bonus is paid out directly to your pay cheque.

Make sure the person you refer tells the recruiter during the interview that they were referred by you to be eligible.

To help, we’ve created these “We’re Hiring” cards. You can give this to the person you referred to show the recruiter during their interview. Please put your name and employee number on the card. To receive cards, ask your Manager or HR team for a few.

TV Giveaway

Want to win a 50” TV in September? Well, we’re doing it again! Each referral you get hired for Crossing Guards by September 6th, 2022, will enter you in a draw for a 50” TV. The more people you refer who are hired, the more chance you have at winning*!

Crossing Guard Olga Plunkett getting her TV from
Recruiter Shakerah in 2021

Give an Online Review!

Are you an ASP fan? For a limited time, you can win $250 for posting your review of ASP online. Share the experience of working at ASP on our Glassdoor and Indeed account. Take a screenshot of it and send to recruitment@security-asp.com You’ll be entered in a bi-monthly draw for $250, just for sharing your opinion.

*Both you and the employee must be employees at ASP at the end of the
probation period/eligibility period to be eligible.


By Tom Lawson, General (Retired)

For over two years the world has been ravaged by COVID-19. Only now are we emerging from the many restrictions that deeply limited our lives at work and at home. As we emerge, the economy is recovering and we are jubilant. However, businesses like ours at ASP, while celebrating the decreasing risks to personnel and loosening restrictions, now face a different set of challenges. Businesses across the world are facing inflation, staff shortages, and unpredictable revenue. And these challenges require close attention and new approaches. Rest assured that the leadership team at ASP is fully engaged and prepared. I’ve seen it with my own eyes. For several ears now, I have been delighted to be a part of the ICTS/ASP team.

For the last two of those years, I spent many hours in leadership meetings where I witnessed the impressive care with which ASP’s leaders at all levels looked to the safety of its employees and worked endlessly to balance the requirements of its many clients with the need to safeguard health and welfare. And, by and large, it has worked. ASP has emerged from the pandemic strong and well-prepared for the resurgence to come.

During my years as an officer in the RCAF, and later as Canada’s Chief of Defence, I experienced the ups and downs associated with peacetime and wartime challenges. Looking back over those 40 years, I can now see that there were rarely any extended periods of calm. On the contrary, we moved from one significant challenge to the next. The key was to be ready for the next challenge, and the energy and creativity of Canada’s men and women in uniform always warded off any sense of desperation.

Similarly, it is safe to say that thriving businesses rarely experience periods of calm. Rather, as these companies grow, they adapt dynamically to changing conditions and balance challenges as they arise. It has been inspiring to see how ASP found its way ahead through the pandemic. Leaders worked endlessly and in close concert with employees to wend a path through the many novel problems that arose. What a wonderful thing to now be returning to the more traditional issues that face vibrant companies.

There is no doubt that ASP has taken a few bumps in recent months. The loss of some work at TPIA and the challenges with some municipal contracts have had the full attention of CEO Dean Lovric and his directors. And even as they have worked hard to regain the confidence of existing clients, the leadership team has been competing hard for, and winning, new contracts across the country. This is a defining characteristic of ASP – unflagging energy and enthusiasm.

With the pandemic receding, ASP is making a strong return to the recovering aviation industry, growing its K9 market share, and firming up its municipal contracts. ASP will return to its former growth curve, and everyone who has been part of the company can be credited with its success in weathering the pandemic storm.

ASP, its leaders and staff across the spectrum, have been doing so many things right. This has placed the company exactly where it needs to be for the post-pandemic return to full business. I have been honoured to have the opportunity to play a part in that.

General (Retired) Tom Lawson