By Elizabeth Warwick, Operations Manager

I think it is safe to say that 2020 has been the year that none of us were expecting. We have all experienced considerable operational shifts and changes to the way that we conduct our day-to-day activities, especially due to COVID precautions, such as frequent disinfection of workspaces and equipment, wearing masks, and physical distancing. These newsletter articles typically focus on the exceptional performance specific employees, but it was difficult to focus on only a few employees as there have been so many amazing contributions from across all of the teams.

Our Access Control Officers both in the terminal and airside have seen many changes to the processes and procedures at the access control points, including new rules for Alberta Health Services personnel as well as changes to the process for verifying non-local RAICS with the new RAIC Integration Process. In addition, many employees needed to be trained on new posts when their usual posts were closed and although at times this pushed employees outside of their comfort zone, each employee rose to the occasion. We have also seen an increase to the number of invalid or expired RAICs from employees who have returned from layoffs and leave of absences. Despite all this, our Access Control Guards have continued to provide exceptional and effective service in their roles.

Our Terminal Patrollers have increased their patrols both in the terminal as well as on the curb and in the parkades, conducted frequent patrols to ensure that no individuals were loitering in closed areas of the terminal, adapted to substantial changes to the Guardtek system, and have dealt with an increase to the number of unwanted guests who have visited the airport. These diligent employees have also been tasked with reminding others of the face covering requirements, which has not always been warmly received. The level of customer service and guest assistance provided by the Terminal Patrollers has continued to increase, which has helped passengers navigate new changes to the way they travel.

Our Airside Patrollers have seen an increase to the amount of operational taskings they are dispatched to complete and took over the responsibility of conducting thorough fence patrols each shift. They have been crucial to the operation for both ASP, as well as many airport partners who rely on their assistance to be able to complete their own duties.

Our SOC operators have also experienced many changes with their duties and work environment, as there have been numerous changes to the roles and responsibilities within the IOC including the elimination of the dispatcher role. Throughout 2020, there have been many unusual incidents which required the SOC operators on shift to react quickly and find solutions for situations that had not previously been encountered.

Our Supervisors have also seen major changes to their role, especially as the supervisor teams were split between terminal and groundside responsibilities. They have closely monitored the guards on their teams to ensure that all employees are trained for the positions they are assigned and have frequently assisted with last minute scheduling due to COVID related absences. The supervisors began issuing visitor passes due to the temporary closure of the Pass Control Office and have continued assisting with this task to alleviate the pressure on the Pass Control Office. They have also taken on the responsibility of conducting COVID screening questionnaires with employees at the start of every shift. These activities have ensured that the operation continues despite the challenges we have experienced.

Although this year has been challenging at times, it has also been very rewarding as it has shown that despite the frequent changes, our team is capable of reacting and adapting to unforeseen circumstances. I want to take this opportunity to thank each and every ASP employee at YYC Calgary International Airport, as we would not have been able to accomplish all that we have if not for the dedication, adaptability, and resilience displayed by this team. I appreciate all that you do and am looking forward to seeing what 2021 holds, as I am confident that no matter what changes we see, our team can handle anything!

“I want to take this opportunity to thank every YYC Employee”


By Natasha Stephenson-Belle , Resource Planning

As we navigate through COVID-19 as a company we have seen changes to the contracts that we support. Hours are decreasing in some areas, and in other areas demands for our services are drastically increasing. COVID-19 has also brought us a tremendous amount of new work involving screening, respite shelters, arrivals testing and the list goes on. With all this change due to the pandemic, understandably so, all these new demands were pushed on us very abruptly, with little notice.

We want our ASP family to understand that each call we receive is very important to us. There is not a call that is more valuable than another. In fact, our team cannot see who is waiting in the queue to speak with us. Our calls are routed by first call initiated to scheduling. This includes if our CEO, Dean were to call our scheduling line. He would have to wait just like everyone else for the next available scheduler. We treat every call with the same importance and do not want anyone to feel like they are being ignored because of extended wait times.

To help alleviate the current hold times you might be experiencing, our Resource Planning team wanted to share a few tips that could help you save time when contacting us. We also wanted to provide you with more insight on the contracts that we support daily. We acknowledge the wait time to speak with scheduling has increased due ¬to the recent staffing spikes and are working diligently to shorten the wait times. To help alleviate and manage these wait times, we are asking you to be prepared when calling scheduling.

Start the conversation off by letting us know your first and last name and the area and/or contract you typically work for with ASP. This helps us to zero in on the location you are more than likely going to need assistance in regard to your schedule. Currently, our team of schedulers support the following areas within ASP:

  • Sudbury Airport – Aviation Security Services
  • Pearson Airport – Aviation, Customer Service, & K9 services
  • Commercial – Respite, TTC, Union Station, K9 Services, and much more
  • Residential – Condominiums across the GTA
  • Crossing guards – Over 310 locations across the GTA per day
  • Billy Bishop Airport – Aviation Customer Service
  • Ottawa Airport – Aviation Customer Service
  • Calgary, Alberta – Aviation Security Services

Follow up with your ASP employee ID. Your employee ID is 4 digits in length and is probably the most valuable information you could give us as it makes for a quick and exact search in our system. You would be surprised with the number of employees who have the exact same name.

Most of the contracts we schedule for have all our available shifts posted on the inTime portal. We encourage everyone to review the available posted shifts and sign up for the shifts that fit your availability. This saves time for you and our team if you come prepared to discuss picking up shifts you see available. These shifts will list the start and end times, location, and date. This could be a great tool for you to use if you would like to build a schedule, or even if you are looking to pick up additional shifts.

Here is a sample of what we are hoping you could help us with:

Scheduler: ASP Scheduling, how may I help you?

Front Line Employee: Hi, I’m a Respite protection guard. My name is Amy Jones, employee ID: 5987

Scheduler: One moment while I pull up your file….How may I help you?

Front Line Employee: I saw a few shifts on the portal that I signed up for. Could you let me know if I can have those shifts assigned to me please?

We value and appreciate how flexible our front-line employees have been with the changing demands from our clients. It is because of you that we are able to deliver on our staffing requirements on a daily basis. We will continue to need to work together in the spirit of our ASP family philosophy in order to be successful.

Help Us Help you! We look forward to hearing from you soon.


By Darren Scott, Resource Planning Coordinator

For security reasons, every 40 days your password for the inTime app will need to be reset. Please follow the below directions to reset your password.

1. Select Forgot your password

2. Enter Organization ASPInc, username and select Reset

“Every 40 days, your inTime app password will need to be reset.”


By Jasmine Khimany, Human Resources Manager, Aviation & Human Resources Manager, RES/CIC

Stephanie Power

Stephanie Power has joined ASP as a Human Resources Business Partner for the Residential/Commercial Division. Stephanie brings about 5+ years of experience working in Human Resources for industries such as aviation, financial and retail. Prior to ASP, Stephanie worked at Lastman’s Bad Boy Furniture as Human Resources Manager. She has completed the Human Resources Administration program from Seneca College and is currently pursuing her CHRP designation. Stephanie’s approachable and optimistic personality along with her other traits makes her a wonderful addition to the ASP HR Team.

Jacinth Rose

Jacinth Rose has joined ASP as an Administrator for the Residential/Commercial Division. She will be responsible for supporting the security side of the business by managing a variety of administrative tasks. Jacinth brings strong administrative and customer service experience. Prior to her current role at ASP, Jacinth worked at Pusateri’s Fine Foods as an Administrative Assistant. She has completed her Diploma in Business Office Management from Centennial College. Jacinth’s calm, positive and friendly personality makes her a great fit for the ASP Team.


By Neeru Panjwani, Human Resources Manager – Aviation & Human Resources Manager, RES/CIC

It is our pleasure to introduce and welcome the following new members in our team. Please join us in providing a warm ASP welcome to all the new members. We are proud to have you all as part of our team.

Jason White

Jason White has joined ASP as Technical Writer and will be reporting to Debbie Ciccotelli, Vice President of Strategic Initiatives.

Jason has over 10 years’ experience as a professional technical writer with extensive project management and operations experience. In his past positions, Jason has led numerous RFP proposals as well as written policy and procedural templates, user manuals, reports, presentations, white papers, and newsletters. Jason holds a master’s degree in Communications, a bachelor’s degree in Cultural Studies, and Lean Project Management Training from York University.

Jason’s technical writing and project management expertise combined with his friendly personality and collaborative approach will be a definite asset and a good fit for the ASP family.

Trisha Murray

Trisha Murray has joined us as Client Services Manager in the Canine Department and shall report to Vince Bozzo, Senior Director of Operations.

With over 20 years of rich experience in account management, client services and marketing and her diverse understanding and awareness of construction, software and technical support industry, Trisha has had many achievements like ERP implementation, developing projects that led to achieving sales and revenue targets and implementing client loyalty metrics to name a few. She has also been a successful entrepreneur in the field of 3D technical designing.

Trisha is fluent in Spanish and French in addition to English. Her extensive experience and skills will be surely instrumental in the growth of the newly acquired FedEx Canine Contract.

Angela Kuehnel

Angela Kuehnel has joined ASP as Canine Trainer and will be based out of Quebec. She will report to Mr. Vince Bozzo – Senior Director of Operations. Angela has over five years of experience in dog training, kennel management, animal shelters, dog boarding, animal care and canine behavior and nutrition. Angela is a Certified Canine Specialist and a professional Dog Groomer. She will be responsible for training of all canine handlers that will be a part of the FedEx Canine contract across Ontario, Québec, Nova Scotia and New Brunswick. Angela is trilingual in English, French and German. Angela’s unique knowledge and experience in canine training and management along with her positive and motivated personality makes a great fit for the department and the company.


By Cliff Sampogna, Director Operations RES/CIC

I have had the pleasure of working within the security field for about 23 years. Over that time, I have worked with a lot of very good and dedicated people that not only care about what they do but about the organization they work for.

One of the people I have seen grow and become a true leader is Kevin Ravindran. Kevin has been with ASP since January 2016 and he started with us as a guard at one of our unique sites. He has worked his way up to a Supervisor position and has grown to become one of our Mobile Supervisors.

I have personally watched Kevin grow over the last 5 years and have enjoyed watching his maturity, leadership and drive to succeed blossom into what it is today.

Kevin is an integral part of the success we see at his site and he is a large part of the reason why ASP Security is successful. Our client has a large amount of confidence and respect for Kevin and relies on him for the day-today operation of the site within the security team.

I wanted to personally thank Kevin for his dedication to making sure he not only performs at the standard we expect but exceeds it every day.

I am very honored and humbled that I get to work with so many people like Kevin within our team and I cannot thank you all enough for what you do and how you dedicate yourselves to the organization.

“I have personally watched Kevin grow over the last 5 years”


By Bryan Joly

The Training Department is happy to announce 200 guards have been successfully trained in Managing of Resistant Behavior. Managing of Resistant Behavior covers nonviolent de-escalation techniques in a safe and productive way. The goal is to have all guards well versed in de-escalating stressful situations through talking. Guards learn about what it feels like to be in a crisis, the different stages of a crisis, and how to handle each stage. Guards also learn difference between a threat and venting. This training consists of lectures, role playing activities, case studies, observing recorded videos, and classroom discussions. RES CIC is very proud to have this as an integral part of its Use of Force training and part of our division’s culture.

“200 guards have been successfully trained in Managing of Resistant Behaviour.”


By Rachel Raposo, Service Delivery Manager

Andrew joined the team in September 2020. He brings 16 years of security background to ASP. During his time with ASP, he always goes above and beyond. Whether it’s supporting the operation or providing office support, Andrew is eager to support his team in any way he can. Andrew consistently shows his dedication and work ethic. Recently Andrew took on a more administrative support role, and that is when we got to see him as a swiss army knife. He adapted, learned, and gained new skills. Andrew is a staple to the ASP team, and we are happy to have him on our team.

Get to Know Andrew

  1. What is the best career lesson you’ve learned so far? Everyday you will learn something new. And be accountable.
  2. If you were a wrestler what would be your entrance theme song? Bad Boyz theme song
  3. What is a fun fact about you many people may not know? I am terrified of heights

By Asad Abbas, RES/CIC Operations Manager

At the end of every term, the top 3 in each category will receive an excellence pin to wear on their lanyard along with a prize (gift card of their choice). 1st place winner from each category will be awarded a $100 gift card, 2nd place winner will be awarded a $50 gift card and 3rd place winner will be awarded a $25 gift card. A Grand Prize will be awarded at the end of the year to who has the most stars overall from all 3 terms

Crossing Guards are a very important part of the ASP family. At the end of the last year, the City of Toronto asked ASP to stop providing CG services because of schools’ closure. This closure of Crossing Guard Services remained in effect till 15th February 2021. This was definitely a difficult time for all of us. We resumed crossing guard services on 16th February 2021.

It is very important for us to use every opportunity to recognize our crossing guards. Therefore, we have created the STAR program. The STAR Program is created to improve crossing guard morale and engagement, by providing on the spot recognition to those who are “caught” going above and beyond. The program is designed around 4 categories: Following Proper Procedures, Customer Care, Attendance and Public Appreciation that directly impact the overall customer experience and Crossing Guard efficiency & effectiveness.

Each Crossing Guard with an active crosswalk will receive an ASP Lanyard with the Star Program tracking card attached. Delivery will be via site visits from our Mobile Supervisors. Whenever a guard is observed going above & beyond, they will be issued a color-coded sticker to attach to their card. Stars will be awarded on the spot daily by Managers, Supervisors, and on receipt of Public, City and Other Crossing Guard’s positive feedback. The guards with the most stars in each of the categories at the end of every term will be rewarded with gift cards of their choice. With recent COVID-19 shutdowns, our Crossing Guard services are currently on hold. We look forward to welcoming back our guards in the fall.

ASP Lanyard
with STAR Program
Tracking card


By Sean Gallagher, HR Recruitment Manager

The recruitment team appreciates the effort from everyone throughout the A.S.P. Incorporated organization who have been trying to refer qualified candidates to our growing company. For 2020, we received over 60 referrals from current employees and 40 referral bonuses have already paid out. The additional bonuses will be paid when the referred employees complete their 3 months of probation.

We are asked questions about how to refer candidates and what we are looking for. We are always looking for referrals. Here’s what you should know:

1. How do I refer a friend for a position with A.S.P. Incorporated?

A: There are a few different ways you can do this, the first being giving them the “refer a friend” cards that are available from any ASP recruiter and writing your name on the back. The second choice is to ask your referral to forward their resume to recruitment@security-asp.com. Please make sure they put your name on the e-mail or you can send their resume to us. The last one is to have your referral visit www.security-asp.com where they can click on “current opportunities” and apply for any position they feel they are qualified for and they can add your name under “How Did You Hear About This Position?”.

2. I have referred someone, and they were hired, when and how do I receive my referral bonus?

A: Good question! If your referral was hired, they now have to attend training and work with us for 90 days consecutively. As soon as your referral hits their 90 days, Sean Gallagher, the Recruitment Manager, gets a notice and informs Accounting as to pay it out. You would then receive the bonus on your next paystub.

3. My referral wasn’t interviewed or selected; did I do something wrong in the process?

We receive hundreds of referrals over the year which is amazing, but a good number that don’t qualify for the positions they apply for. Don’t get me wrong, we do offer other positions if we feel they are a fit them but sometimes it doesn’t work out.

I would suggest this rule of thumb:

Crossing Guard:

  • Outgoing personality!
  • Ability to travel throughout North York and/or Etobicoke
  • Availability for Monday-Friday 7am- 4pm weekly.

Access Control or TTC Screeners:

  • Customer service experience
  • Entry level security experience (valid Security license)
  • 3-4 days of open availability
  • Ability to work consistently overnights preferred

Specialists/Supervisors:

We get a lot of interest in these positions, they require:

  • 2-5 years of Tactical Security experience
  • Supervisory background/experience
  • Ability to work 12-hour shifts

We appreciate and review all referrals brought forward by our employees, and we try our best to find a fit in our company that matches each level of experience.

We encourage those who aren’t selected to try again in 6 months, and we will definitely re-evaluate at that time. Simply have them re-apply and have them add your name again.

NOTE: If you are looking for a Supervisor position because it is labeled as a NOC B job, Specialists and Mobile positions have Supervisory tasks and duties so they would qualify