ASP Staff, Author at ASP Security Services

By Jim Catney, Vice-President, Aviation and Transportation.

As I reflect on 2018, I am tremendously proud of our accomplishments; we continue to grow our business and continue to provide a high level of service to our clients.

The pride and effort by everyone, in all roles at ASP daily is why we are successful…it is a team effort.

In 2019, we will be focused on improving employee engagement at all levels in our organization. Improvement initiatives that intend to provide an improved working environment for our employees will be our priority. We are currently focused on recruiting and training additional employees to make sure we are well positioned with resources to meet the anticipated demand for our services throughout the upcoming year.

New security uniforms that include the Toronto Pearson logo will be introduced. The new uniforms reflect our continued partnership with the GTAA and our pride in being part of the Pearson airport team.

We have been reviewing every step of our current recruitment process. We are developing improvements to every step of the onboarding process for our new employees, we have restructured and expanded our Resource Planning department, and we are continuing to develop ongoing training modules to ensure employees are updated on new processes and procedures as they occur.

Our goal is to be the best aviation security and customer service provider in Canada; it will take a coordinated team effort to achieve our goal and I am confident that we will be successful.

I wish all of you and your families a very safe and enjoyable Holiday Season, and best wishes for the New Year!

By Noman Butt, Service Delivery Manager, Ad Hoc/Operations Manager, YYC (Acting).

We would like to take the opportunity to recognize some instrumental employees.

These people have gone above and beyond expectations. They stood out and therefore were personally recommended by their supervisors – their incredible contributions have not gone unnoticed. When we work together as a team, we all succeed!

Thank you to the following:

Sandeep MALHOTRA
Farzana HUSSAIN
Gurmeet GARCHA
Ruhama CHOWDHURY
Manjinder GILL
Kanchan SARIN
Balwinder SAINI
Jana BARBANEC
Watson ROBERT
Balwinder SAINI
Dan WATKINS
Eyrland GRAY
Sukhbir JABBAL

By Angus Wilson, Director, Aviation Services.

Another great year has passed! As ASP continues to grow, more and more dedicated current and future leaders of ASP are making the ASP family proud of all their efforts.

We had a great awards dinner on the 8th December at the Old Mill Hotel in Toronto, which was thoroughly enjoyed by all who attended.

Congratulations to all of the following award winners; thank you for your hard work and dedication!

Asad ABBAS, CEO’s Award of Merit
Dejan KRAVIC, CEO’s Supervisory Excellence
Morcos MALATY, CEO’s Employee Excellence
Sean GALLAGHER, CEO’s Award of Merit
David RAMLAGAN, CEO’s Award of Dedication
Noman BUTT, CEO’s Award of Employee Excellence
Bill CHARLES, CEO’s Award of Employee Excellence
Garinder GREWAL, CEO’s Award of Dedication
Isaiah BHARATH, CEO’s Award of Dedication
Patipan CHAICHARI, CEO’s Award of Merit
Senthuran MATHIEYAPARANAM, CEO’s Award of Supervisory Excellence
Zirjana HAXHIAJ, CEO’s Award of Employee Excellence
Osmond COUTINHO, CEO’s Award of Merit
Emily BALDEO, CEO’s Award of Dedication
Michael Lucas, CEO’s Award of Supervisory Excellence
Surinder GHOMAN, CEO’S Award of Employee Excellence
Elsie ROSENDO CORAZON, CEO’s Award of Employee Excellence
Fawad AKBARI, CEO’s Award of Employee Excellence
Mark BURNETT, CEO’s Award of Dedication

John Gangasingh, Manager Operations.

A special shout out to Erin Deslippe, Site Supervisor, for her loyal and dedicated leadership to Brookfield Properties, A.S.P, and to her front-line team.

By David Ramlagan, Training Coordinator, Aviation Security.

We are now in full swing with the iSpring Learning Management System (LMS).

Although there is already a vast amount of learning content available, we are just getting started. There will be many more developments coming in 2019.

Once you complete a module or learning path, it will move from the “To Do” list to the “Completed” list within the options menu.

The goal of every employee is to clear the “To Do” list.

The iSpring mobile app makes it easier than ever to disseminate information so you are never out of the loop.

If you know of any learning content that may benefit your team, let’s have a discussion. I am more than happy to work with any team member to develop training modules to enhance the quality of our service. Feel free to provide feedback, as I depend on your input for improvement.

Please contact me at if you are having any difficulties logging in to iSpring.

The following is a summary of what is currently available on iSpring:

By Darren Scott, Resource Coordinator.

The uniform is a very important part of ASP.

It sets our employees apart from the general public as an individual in a position of authority. Despite its aesthetic advantages, the real benefit of the uniform goes beyond outward appearance.

Benefits of our uniforms:

Instant Recognition. In an emergency situation, you don’t want to waste time looking around for someone who can help.
If there’s a uniformed guard on hand, the decision is made for you, and you instantly recognize the person to alert.
Peace of mind for employees and customers. When uniformed guards are on site, employees and customers are aware and reassured by their presence.
The sight of a well-presented uniform is calming and provides reassurance.
Deterrence of crimes. A guard in uniform on location provides a strong deterrent to would-be criminals.
Sense of pride and belonging. When guards put on their uniform, they are able to feel a sense of pride in their own presentation, and also in their affiliation with a company that has an established and strong reputation. Many guards are proud to be a part of the organization and wear the uniform with pride. It identifies them as part of a team of experienced professionals.
Professionalism. When a visitor sees a security guard on duty, their immediate thought isn’t that a third-party security company has been engaged to protect the premises.
Most people will subconsciously assume that the guard is an employee or direct affiliate of whatever the guard protects – our clients. This makes presentation and professionalism of the utmost importance.

It is clear the uniform provides many benefits, not only in the form of presentation, but also for logical, practical reasons.

The employees trained by ASP are always proud of their presentation; they go above and beyond in their efforts to maintain a high-level of professionalism.

By Susana Borosic, Recruitment Manager.

With the launch of our new website (www.security-asp.com) , I am currently working with our web design team to create a more dynamic approach to our socials!

*Visit our new website*. http://www.security-asp.com

We want to make sure we share and capture the amazing team we have, offer opportunities to learn more about positions available, as well as explore other diverse topics that may be of interest to all of you!

In addition to job postings, events, and award postings, I hope to capture features in health and wellness, interest-pieces, as well as share social events that are running across the GTA! I don’t know about you, but I love enjoying my free time around the city with friends and family, and I hope to share some of my favourite spots.

*Congratulations to all 2018 award-winners!*

If there are any topics or interest-pieces you would love to hear more about, please email me at sborosic@security-asp.com.

Have a great holiday season!

Debbie Ciccotelli, Director, Strategic Innovation

We are both delighted and proud to announce that ASP was awarded the contract for the provision of Security & Customer Services at the Greater Sudbury Airport (YSB).

We commenced our service contract at the Greater Sudbury Airport (YSB) at 12 noon on November 1, 2018.

ASP Security Guard at Customer Service Kiosk

The Greater Sudbury Airport is one ofNorthern Ontario’s busiest and is currently served by four scheduled air carriers, AirCanada, Porter Airlines, WestJet and Bearskin Airlines, and also receives seasonal service to holiday sunshine destinations by Sunwing Airlines. In addition, YSB provides services to various commercial and general aviation operations.

Our Sudbury team is responsible for all aspects of security and customer service within the Terminal, Airside and Grounds ideas well for the operation of the Pass Office and AVOP testing programs. Our commitment to the Airport Authority is to provide high quality and reliable security and customer service to the client and the passengers in which they service. We commenced this contract with a combination of transitioning incumbent employees and new hires. We are extremely proud of the professionalism, commitment and dedication demonstrated by this new team.

I would like to congratulate and thank the YSB Mobilization Team who worked very hard to transition this service within record time.

The success of our November 1st start-up could not have occurred without the dedication and support of the mobilization team consisting of John Gangasingh (Operations Manager), Sean Gallagher (Recruitment), David Ramlagan (Training) and the two YSB SiteSupervisors, Michelle Rieux and Tyler Hildebrandt.

Please join me in welcoming our new YSB employees into the ASP family.

By Paul Parkinson. Director, Finance.

Employees, as we wind down 2018 and look forward to 2019, we remind you that if you
reached the maximum contribution for the EI and CPP deductions, they will appear again in the first payroll runs of 2019.

Make sure to plan for this slight drop in the net pay.

The team would like to express our extreme gratitude to all employees for your patience as we moved to the new payroll system in May and ironed out the initial issues following the deployment.

If you have suggestions about the paystub, please send us an email ataspaccounting@security-asp.com and we’ll take them into consideration.

There will be one more change to the scheduling system. We will be moving to a pay period that starts on a Sunday at 00:00 and ends on a Saturday at 23:59.

Previously, if you started the shift on the Saturday night

and it ended on the Sunday, you would be paid for the whole shift on the pay
period. Moving forward, that shift will be split at midnight between theSaturday and Sunday and the hours worked will be paid in the pay period that they were worked. For example, if you started Saturday at 22:00 and worked until Sunday at 08:00, you will now have 2 hours (22:00-24:00) in the one pay period and 8 hours (00:00-08:00) in the next.

We’re doing this to streamline the processing of payroll and reduce errors that occur on statutory days.

In closing, thank you for all the hard work and efforts put in by all employees to make ASP the success that we are today.

Enjoy the holidays!

By Debbie Ciccotelli, Director, Strategic Innovation

In preparing for the start-up of new security operation at Calgary International Airport, a mobilization team was established under the leadership of James Catney.

Although the mobilization team involved many players from Finance to HR to Resource Planning, I would like to focus on a few key players who were actively involved in executing the plan from a recruitment, training and operational preparedness perspective, namely Sean Gallagher, David Ramlagan, and Noman Butt.

These three individuals temporarily put their life on hold and invested the time and effort to ensure a successful contract transition under challenging timelines. Over the past two to three months, the mobilization team and in particular, these three individuals have worked around the clock. It was impressive to watch them work together and support each other to meet the challenging goals and timelines of this contract transition.

They took the meaning of commitment, teamwork and team spirit to a whole new level.

Sean Gallagher was responsible for recruitment of the new YYC team. He screened and interviewed hundreds of applicants, from incumbent employees to new hires in record time. Recruitment efforts were further complicated by mandatory pre-deployment requirements consisting of Transportation Clearance/RAIC, Security Guard Licence, AVOP licence, etc. Sean also actively supported and participated in Resource Planning/Scheduling and Onboarding activities.

David Ramlagan was responsible for development and delivery of all Orientation, Training and Onboarding sessions. This was a particularly complex process, as it involved gathering all source documents, familiarizing himself with the site, duties and systems for various functions ranging from Access Control, Terminal and Airside and Dispatch and then developing and delivering training sessions. Patrol, SOC.

Noman Butt assumed the role of Interim Operations Manager, and, as such, was responsible for confirmation of posts/positions with the Airport Authority, gathering and updating Post Orders and SOPs, preparation of various reports, plus numerous logistical aspects from office space fit-up to Pass Control and Parking arrangements, uniform distribution, etc., as well as assistance with onboarding activities.

Mobilization is the critical period which is fundamental to successful implementation and sets the tone for effective, long standing relationship across the airport. A successful mobilization is one of the most exciting times in the life of a contract. It is the time when we meet our new client team, establish relationships, introduce our style and most importantly, welcome new people to our team. The best laid plan can only be achieved if the right people are in place to execute.

Kudos to everyone involved for their remarkable efforts and the successful launch of our Calgary International Airport operation; we have proven to our client that ASP has the professional capacity, expertise and commitment to transition a large and complex operation in record time and to demonstrate that we are a premium security service provider that will meet and exceed their requirements.

Debbie Ciccotelli,
Director, Strategic Innovation