ASP Staff, Author at ASP Security Services

By Madison Griffin, Human Resources Coordinator

Who We Are?

LifeSpeak is the leading platform for mental health and wellbeing, which offers whenever and wherever users need it specialized information and guidance on problems that affect their daily life.

What We Do?

LifeSpeak helps employees thrive so they can stay focused, healthy, and productive. For you to develop a stable, healthy mindset no matter what life throws at you, LifeSpeak has gathered its top mental health specialists to offer you useful resources, tactics, and tools.

Mobile

Access to all programming while also enabling users to download videos for offline viewing, stream podcasts, participate in live ‘Ask the Expert’ webchats and manage their account, right from their phone.

Computer

This web-based service offers anonymous access to hundreds of short videos. Our full range of formats includes videos, podcasts, tip sheets, quizzes, and more.

Tablet

LifeSpeak empowers people to take action before a life challenge or issue becomes critical. It’s a proactive approach to mental health and wellbeing. Download our app in the Appstore or GooglePlay.

asp.lifespeak.com

lifespeak

We offer our deepest condolences to the family of Michael Ferdinand and the Pickering Casino Resort community. He was tragically killed on Thanksgiving Day while on duty. We mourn his loss and pay tribute to him for protecting the community he served. As this is the worst possible scenario, this is a reminder of the risks we, as security professionals, protect against every day. We remind our security services family to remain vigilant and to report any public safety risks accordingly.

You can support Michael’s family via Go Fund Me:
https://www.gofundme.com/f/in-loving-memory-of-michael-mike-ferdinand

By Sean Gallagher, HR Recruitment Manager

This past year, we’ve seen the entire ASP organization worked very hard to onboard new teammates effectively and efficiently. We received over 90 referrals from current employees and 60 of those have qualified for a paid out so far. Remaining referral payouts are just waiting on the new employee, 3-month probation period to finish. In August 2022, the referral bonus was increased from $100 to $300 per referral! It doesn’t matter what position it is for; the referred employee just needs to complete their 90 days probation. We are consistently being asked questions about how to refer candidates and what we are looking for. Below is a break down for the questions:

1. How Do I Refer a Friend for a Position With ASP Incorporated?

There are a few different ways you can do this, the first is to give them the “refer a friend” cards that are with all recruiters and write your name on the back. The second, you can have them forward their resume to our two different recruitment e-mail addresses, Residential/ Commercial at: recruitment@security-asp.com or for Aviation airportrecruitment@security-asp.com just make sure they put your name on the e-mail or you can send their resume to us. The last one is if they visit our website www.security-asp.com they can click on “current opportunities” and apply for any position they feel they are qualified for and they can add your name under “How Did You Hear About This Position?”.

2. I Have Referred Someone, and They WereHired, When and How Do I Receive My Bonus?

Good question! If your referral was hired, they now must attend training and work with us for 90 days consecutively. As soon as they hit their 90 days, Sean Gallagher, the Recruitment Manager gets a notice and informs Accounting as to who is to be paid out. You would then receive the bonus on your next paystub.

3. My Referral Wasn’t Interviewed or Selected; Did I Do Something Wrong in the Process?

We have received hundreds of referrals over the last year or so which is amazing, but there were a good number that didn’t qualify for the positions they were interested in. Don’t get me wrong, we do offer other positions if we feel they are a fit for them but sometimes it doesn’t work out. I would suggest going off this rule of thumb:

Crossing Guard:

Outgoing personality!
Ability to travel throughout North York and/or Etobicoke
Availability for Monday-Friday 7am- 4pm weekly.

Access Control:

Customer service experience
Entry level security experience (valid Security license)
3-4 days of open availability
Ability to work consistently overnights preferred Specialists/Supervisors:

Specialists/Supervisors:

2-5 years of Tactical Security experience
Supervisory background/experience
Ability to work 12-hour shifts

We appreciate all referrals candidates brought forward by our employees, and we try our best to find a fit in our company that matches each level of experience. We encourage even those who aren’t selected to try again in 6 months, and we will definitely re-evaluate at that time. Simply have them re-apply and have them add your name again.

*NOTE: If you are looking for a Supervisor position because it is labeled as a NOC B job, Specialists and Mobile positions do have Supervisory tasks/duties involved so they would be categorized the same way*

By Sarah Jessop, HR Business Partner

At ASP, we value and recognize the diverse religious beliefs of our employees. The world’s rich diversity is reflected in the observances that are celebrated and recognized by our ASP employees. Knowledge of the following holidays and celebrations can enhance our workplace diversity and inclusion efforts. Throughout the months of October, November, and December, a variety of religious holidays, festivals, observances, and spiritual commemorations took place.

These events were celebrated and observed by many of us, so it is important that we recognize and respect each one of them.

We have compiled a list below of the many important religious events that took place throughout the last few months. We encourage you to review this list to learn more about some of the significant celebrations and observances that are meaningful to your colleagues and friends. Let’s celebrate diversity, together.

October 2022

October 4: Yom Kippur
A Jewish day of atonement to reflect on sins and seek forgiveness from God.

October 5: Dussehra
Dussehra means ‘the tenth’ and celebrates the triumph of Lord Ram over the demon Ravan who stole his wife Sita. The great Hindu epic poem, the Ramayana, is read and enacted. A big effigy of Ravan is burnt accompanied by fireworks. In Nepal it is called Dashain, and it is a major holiday.

October 9: Eid-Maulad-un-Nabi
Anniversary of the birth of Prophet Muhammad. Some Muslims mark this occasion by special prayers, whilst other Muslims may mark the occasion by dedicating more time to reading the Koran.

October 9 – 16: Sukkot
A day in the Jewish faith that remembers when the Jews journeyed to the desert on the way to the promised land.

October 13: Karva Chauth
A one-day fast kept by married Hindu women for the well-being and longevity of their husbands. The husbands feed the first bite to their wives only after they see the moon.

October 18: Birthday of the Bab
A day honoring the birthday of God’s messenger in the Baha’i faith.

October 19: Birth of Baha’u’llah
A day honoring the birthday of the prophet-founding of the Baha’i faith.

October 24: Diwali
A 5-day festival of light that combines several different festivals in honor of gods, goddesses, harvests, new year’s, etc. It is celebrated by Hindus, Sikhs, and Jains.

November 2022

November 1: Samhain
A festival in the Pagan and Wiccan religions that marks the end of the harvest season.

November 1: All Saints Day
Also known as Day of the Dead or Día de los Muertos, this day honors the saints who have attained heaven in the Christian faith.

November 4: Qudrat (13th Month)
The first day of the thirteenth Bahá’í month. The English translation of Quadrat (Arabic) is Power.

November 8: Birthday of Guru Nanak Ji
A day honoring the birth of the founder of Sikhism.

November 8: Lokashah Jayanti
This day commemorates the birth of a famous 15th century reformer, Lonka Saha, who opposed temple worship and use of images.

November 18: Day of Covenant
The eldest son and appointed successor of Bahá’u’lláh, ‘Abdu’l-Bahá, referred to this day as the ‘Centre of the Covenant’ which was established to safeguard the unity of the community.

November 22: Qawl (14th Month)
The first day of the fourteenth Bahá’í month. The English translation of Qawl (Arabic) is Speech.

November 24: Martyrdom of Guru Teg Bahadur
This day commemorates his martyrdom (1621-1675). He was the ninth of the Ten Sikh Gurus and executed in Delhi by the Mughal emperor.

He died for the Sikh faith and also for religious liberty.

November 27: First Sunday of Advent
The Christian church year begins with Advent (from the Latin adventus meaning ‘coming’ or ‘arrival’) which is also a time when Christians prepare to celebrate the birth of Christ.

November 30: Feast of St. Andrew
A day honoring the patron saint of Scotland, Greece, Russia, Ukraine, Barbados, and Romania in the Roman Catholic Church.

December 2022

December 6: St. Nicholas Day
He is the patron saint of Russia, who came from a town in Turkey. Being known as a protector of children, the tradition of leaving shoes out in the hopes of receiving treats is practiced in the Dutch, German and, Eastern European communities.

December 8: Feast of the Immaculate Conception
A feast day celebrated by Roman Catholics that celebrate Mary’s conception without original sin.

December 8: Bodhi Day
In Japanese Zen, Bodhi Day is called “Rohatsu” and is the observance of enlightenment of the historical Buddha. Zen monasteries observe this day with a meditation retreat lasting several days.

On the last night of Rohatsu sesshin, monks and students often sit in meditation until dawn, as the Buddha did 25 centuries ago.

December 11: Masá’il (15th Month)
The first day of the fifteenth Bahá’í month. The English translation of Masá’il (Arabic) is Questions.

December 18 – 26: Hanukkah
The 8-day celebration of the “Festival of Lights” that commemorates the recovery of Jerusalem and subsequent rededication of the Second Temple at the beginning of the Maccabean revolt against the Seleucid Empire in the 2nd century BCE.

December 21: Yule
A Pagan and Wiccan holiday that begins at sundown at the winter solstice.

December 25: Christmas
This day celebrates Jesus Christ’s birth over 2000 years ago. Customs include lighting candles, exchanging gifts, and using evergreen decorations to celebrate this day, the most widely observed Christian festival of the year. In most communities it is a family day.

December 26: Kwanzaa
A professor who wanted to encourage African Americans to celebrate their heritage started Kwanzaa’s in California in 1966. Kwanzaa means first fruit in Swahili and is a harvest festival.

Families exchange gifts and have African-style feasts. Seven-pronged candleholders are lit on each consecutive night for the seven principles: unity, self-determination, working together, sharing, purpose, creativity and faith. The celebration continues till January 1.

December 26: The Feast of St. Stephen
Also called Boxing Day, this day commemorates the life of a saint known for his service to the poor who became the first Christian martyr.

December 30: Sharaf (16th Month)
The first day of the sixteenth Bahá’í month. The English translation of Sharaf (Arabic) is Honour.

Do you feel we have missed anything? Let us know! Contact our Diversity and Inclusion committee at
inclusive@security-asp.com

By Sarah Jessop, HR Business Partner

On September 30, 2022, Canadian’s recognized the National Day for Truth and Reconciliation, a federal statutory holiday which was established to honour those who were impacted by Canada’s residential school system. The purpose of this day is to ensure that public commemoration of the history and legacy of residential schools remains a vital component of the reconciliation process.

The Truth

As National Day for Truth and Reconciliation is all about honouring the truth, it is important to recognize the abhorrent residential school system that operated within Canada from 1831 – 1998. Throughout this time, 140 federally run residential schools were created for the sole purpose of indoctrinating indigenous children into a Euro-Christian way of life. This cultural genocide was put in place because the Canadian government wished to deny itself of its legal and financial obligations to Aboriginal people and gain control over their land and resources.

Under the leadership of Sir John. A. McDonald, Indigenous children were ripped away from their families to eliminate all ties to their culture. Upon arrival at the school, children were separated from their siblings and forced to strip out of their own clothing.

They were then made to wear westernized uniforms that were poor in quality and not at all suited to Canada’s weather conditions.

After joining the schools, extreme neglect and abuse became a part of everyday life for these children. They were prohibited from speaking their own languages, and they were physically punished, isolated and humiliated if they misunderstood staff directions. A lack of Supervision created situations where students became prey to abuse, and laborious chores took precedence over learning. Poorly built and maintained buildings contributed to the spread of infectious diseases such as tuberculosis, and many innocent children died because of this blatant disregard for human life.

Reconciliation

By establishing the long overdue National Day for Truth and Reconciliation in 2021, our government took the first step in recognizing that this is an issue that all Canadians need to recognize and address. Reconciliation is the responsibility of every Canadian, and it is about establishing and maintaining a mutually respectful relationship between Aboriginal and non-Aboriginal peoples in this country. For us to support this mutually respectful relationship, we must be aware of our past, acknowledge the harm that has been inflicted, and make positive actions to change the future.

Wearing Orange

The National Day for Truth and Reconciliation is also known as Orange Shirt Day, an Indigenous-led day of commemoration which honours the children who survived residential schools and remembers those who did not. The orange shirt symbolizes the stripping away of culture, freedom and self-esteem experienced by Indigenous children over generations. The symbol directly relates to the story of Phyllis Webstad, a Northern Secwpemc (Shuswap) from the Stswecem’c Xgat’tem First Nation who was forced to remove her orange shirt on her first day at a residential school.

Many of our ASP employees took part in Orange Shirt Day as part of this commemoration. Below are the photos that you submitted to show your support. Thank you to all those who participated!

By Sarah Jessop, HR Business Partner

The results of the Engagement Matters – 2022 Employee Satisfaction Survey are in!

Thank You to Our Participants

Before we share the engagement survey results, we’d like to take this opportunity to sincerely thank all ASP employees who participated this year. Your candid feedback will be the driving force behind our 2023 engagement initiatives as we continue to work on improving the employee experience at ASP.

The Results

The infographic provides a quick comparison between our 2021 and 2022 results. As you will see, we listened to your feedback from 2021 and executed change accordingly to improve feelings of engagement in areas such as overall happiness, recognition, and relationships with leadership.

What’s Next?

We recognize that we have room for improvement, and our survey respondents made some great suggestions in the comments on how we can create meaningful change in 2023. As we speak, the leadership team is meeting to create a 2023 action plan based on your responses. They are reviewing key findings and making both immediate and long-term plans based on the results. We hope that in 2023, the initiatives we implement continue to improve your experience as an employee at ASP. Once again, we would like to thank all those who took the time to complete the Engagement Matters – 2022 Employee Satisfaction Survey. Without your essential feedback, this endeavour would be meaningless.

Survey Response Winners

Congratulations to our participation incentive winners! To promote our survey, employees that responded were entered into a draw for their work group. The following individuals were randomly selected and won a $20 gift card:

**AUDREY ALLOTEY**
Customer Support Representative at Ottawa Airport

**JUZAN BROWN**
Security Guard, Toronto Pan Am

**NAVEEN CHANDRA JYOTHILINGAM**
Concierge

Not pictured winners:

Readeat Kerie – Respite Supervisor
Tajinder Sunner – Terminal Access Control
Shilpa Shilpa – Security Guard, Commercial Division
Gurmeet Garcha – Terminal Patrol at Calgary Airport

By Sarah Jessop, HR Business Partner

The following new hires have joined ASP since our last newsletter was published. Please join us in welcoming them to the ASP family!

Don Wall

Don Wall joined ASP on September 26, 2022, as our Operations Manager at Calgary Airport.

Don is an accomplished operations executive with over thirty years of core operations experience in the aviation industry. He started as a Customer Service Manager for Air Canada, which led him to the role of General Operations Manager of Air Canada in Calgary for ten years.

His performance got him appointed to Manager for Operational Excellence in Air Canada. He successfully designed, executed, and managed initiatives for cost savings and performance improvement using Lean and Six Sigma Methodologies.

Don’s recent position was at SkyCafe in Calgary as General Manager for Operations. He led a team of operations and duty managers overseeing the delivery and execution of SOPs while optimizing customer satisfaction.

Reporting directly to Garinder Grewal, Director of Aviation, Don is responsible for the management, supervision, training, and operations of YYC’s security team. He will ensure compliance with our contract requirements and government legislation. Don will be the primary operational point of contact with the client.

Katarzyna Szumacher

Our Residential and Commercial team had the pleasure of welcoming Kat Szumacher as an Operations Manager on October 11, 2022.

Based out of our North York office, Kat is responsible for managing our Respite operations as part of our Commercial division.

Kat is well-versed in the world of security, having previously worked at Logixx as a National Account Manager and at Allied Universal Security Services as a Security Director.

She is experienced in client management, team development, and handling complex operations. Kat is a wonderful addition to our team, and we have no doubt that she will succeed in her role as Operations Manager.

Fatema Pipalyawala

On October 10, 2022, Fatema Pipalyawala joined ASP’s Human Resources department as a Recruiter and is based in our North York office.

In her role, Fatema is responsible for employee sourcing, selection, community outreach, social media, and onboarding assistance for our residential and commercial division.

Prior to joining ASP, Fatema worked for Logixx Security as a Recruiter, where she was responsible for the full-cycle recruitment process. Additionally, Fatema holds a Master of Commerce in Business Administration, Management and Operations from the University of Mumbai.

We are delighted that Fatema chose to join our dynamic recruitment team here at ASP.

By Jason White, Manager of Strategic Initiatives

Before starting any communications project – written, video, presentation, social media, etc. – I think about the audience and how to connect with them. I ask myself questions about who they are, what are they are looking for, what is their motivation and how do I motivative them, because all good communications boils down to knowing your audience and understanding how they will decode (understand) your message. I do this exercise every day, so imagine my surprise when I did not follow my own advice.

In the ASP diversity and inclusion training, we are encouraged to add preferred gender pronouns in our email signatures. Until recently, I resisted this. I did not have any reason or justification for not having my preferred pronoun listed; it just felt strange. However, this is not good communication, and it was time to practice what I preached.

After reading several blogs and articles and listening to a few podcasts on gender pronouns, one podcast really resonated with me. It featured a non-binary person who was asked: “What do you say to someone who is hesitant about using a preferred gender pronoun?”

Their response was, and I am paraphrasing, “accommodating a person’s preferred gender pronoun can make a huge difference to that person, while it really has very little impact on you. You’re just using words to make someone feel included.”

Put that way, I added he/him to my email signature. If I am honest, there are times when I find using preferred genders awkward, but I that is my issue – my feelings have nothing to do with my audience. My job is to connect with people, whether they be a he, she, or them.

Gender identity and gender expression are on a spectrum, so from a communications perspective, we want to acknowledge and accept the differences so we can better understand how our message will be received and decoded.

Simply put, including pronouns in your email signature and social media profiles improves your communications.

For more information on using appropriate gender terminology, check out the Government of Canada’s Inclusionary – a dictionary of gender-inclusive words and phrases. It was designed to provide writers, editors and translators with a starting point for writing inclusively in English, in accordance with the techniques outlined in the Guidelines for Inclusive Writing.

Not everyone will agree with all the solutions provided in the Inclusionary. Some solutions may not apply in certain contexts. For example, the Inclusionary provides alternatives to gendered terms for family members.

Of course, these gendered terms (“mother,” “father,” etc.) are perfectly appropriate in many contexts and don’t need to be consistently avoided.

The gender-inclusive alternatives aren’t meant to be used in every context, but rather in those contexts where the gender of the person referred to is non-binary or is unknown. You must therefore exercise judgment in applying the proposed solutions.

https://www.noslangues-ourlanguages.gc.ca/en/writing-tips-plus/inclusionary

By Debbie Ciccotelli, VP of Strategic Initiatives

In 2022, we began our recovery from the worst of the pandemic. 2022 was a bit of a wild rollercoaster ride for businesses and individuals – for those of you who recall Jim Catney (our retired VP) he had a phrase which sums up the past year “it is like drinking from a fire hose”.

But, 2022 was another transformative year for ASP. It was a year in which we stabilized the business further, welcomed new members and rolled out important initiatives that will make us a more resilient company and ensure we are prepared for future growth and success.

On our corporate level, many new positive initiatives have been implemented or are underway, such as:

Our IT Director Jeremy Knott has made great progress in introducing new technology from Plan.net to Halo which will transform the way we work and serve our employees and customers in the future.
Laurel Woodhouse has implemented many new Health and Safety Initiatives aimed at creating a safety conscious culture for the protection of all ASP employees.
Sarah Northrup and the HR team have actively improved recruitment, onboarding, and training methods, increased the focus on Leadership Development, Diversity & Inclusion, and Employee Engagement.
Our Aviation and RES/CIC leadership teams have increased our focus on both client and employee relationship management.
We reintroduced the CEO Excellence Awards (which was temporarily put on hold during the pandemic).
The ASP brand policy and guide was developed to ensure a consistent corporate identity that accurately reflects our company brand.
The Aviation Division was successful in once again winning the Security Contract at Toronto Pearson International Airport. We are extremely proud that we have been the security service provider for the GTAA for 22 consecutive years and knowing we will continue for many more years.

I am extremely proud to work for a company that is both people focused and company centric, and I am truly impressed at how quickly we have adapted to each new challenge and how teams from across the company collaborated with one another to make the most of every opportunity. Over the past year the company, our leaders, and our employees have demonstrated over and over again our agility and strengths as an organization. The services we provide are an integral part of people’s lives and our customers rely on us to keep them safe, secure, and informed. Working together, we made good progress toward our strategic goals despite significant challenges – not the least of which were ongoing disruptions from the pandemic that continues to have such a substantial impact on our own work and home lives, as well as on the lives of our customers. 2023 is set to be another exciting year for us. We can look forward to working further on many initiatives and also to uncovering new opportunities to grow our business and deliver the best services.

It is important to remain optimistic and hopeful about the future. Personally, I am an optimistic person because when we hope for a better future, we are placing trust in ourselves to make good choices in life. Each of us as individuals has the power to make change, however when we work together, we have proven that we can overcome any obstacles that arise. When we feel hopeful for the future, we wake up in the morning ready to embrace the day and trust in the potential for positive things to happen. We are more prepared to work hard, to strive, to be willing to tackle and overcome the obstacles that we face. My hope is that this and all the work that’s been done to drive change is a turning point for the future. That this moment and movement doesn’t stop. Every one of us has an important role to play in the work ahead and I’m confident that together we will achieve great things. As we bid farewell to 2022 year, I want to take this opportunity to thank all of you for the incredible work you do. When we are united, we are unstoppable—I hope we continue to shine and work together. Here’s to wishing you all a happy and prosperous New Year! Cheers to what the coming year brings for us!

“It is not in the stars to hold our destiny but in ourselves.”
WILLIAM SHAKESPEARE

By Steven Scott, GEICO

Defensive driving starts before you leave home; check weather conditions, and if you know it’s going to be a wet, snowy or icy commute, make sure you leave yourself enough time to make that trip carefully instead of feeling rushed during your commute and driving too fast for the conditions.

1. Plan Ahead

Take extra time when it comes to making tight turns, like when you merge on and off of highways ramps. You should be mentally ready to make those turns extra slow. Try and stick to a lane with a shoulder next to it, so you have somewhere to move in an emergency.

2. Always Scan Your Surroundings

“That car came out of nowhere!” If you’ve ever heard someone talk about what happened during a motor vehicle accident, those words are uttered all too often. It’s impossible to see everything that’s around you all the time. That’s why it’s important to continuously check your mirrors and thoroughly scan intersections well before you pass through them. Defensive driving means getting in the habit of taking a quick peek down intersecting streets as you approach them so you can avoid being T-boned by a careless driver not paying attention to their red light. The ultimate goal is to always anticipate where vehicles will be a few seconds later so you can respond quickly.

3. Brake Early

Defensive driving means leaving a little more space between you and the cars in front you than you anticipate needing — and brake early. In fact, it’s always a good idea to slow down a little sooner, especially in slippery conditions. Expect that it will take two or three times as long to come to a complete stop after making the decision to apply the brakes. This gives you more room to stop if someone ahead of you brakes suddenly and gives people behind you even more of a heads up that you are stopping when they see your brake lights.

4. Never Go On the Offensive

Defensive driving is actually the opposite of “road rage.” Don’t let other drivers’ aggressive tendencies rub off on you. Road rage often starts with one person’s hostility and causes a ripple effect on nearby drivers. You’ll be surprised at how often things can get heated on the road simply because someone gets cut off and then goes out of their way to “get back at” the other driver. But there are several ways to avoid road rage. Just play it safe — play it cool. https://www.geico.com/living/driving/auto/car-safety- insurance/7-ways-to-avoid-road-rage/

5. Don’t Get Distracted

Defensive driving isn’t only about being reactive. It’s also about being proactive. One of the best ways you can avoid a collision on the road is by paying full attention at all times. Don’t engage in activities that take your eyes and attention off the road. Using your smartphone is a big one, and this distraction goes well beyond just texting — music, social media, and surfing the web all take your attention away from the road.

By Kayvin Montaner, Service Delivery Manager, Customer Service

The operators of the Billy Bishop Toronto City Airport (BBTCA) were presented with the Most Spectacular Recovery Award by the Ontario Chamber of Commerce in November 2022.

Leading up to the resumption of commercial flights, everyone at BBTCA made sure the airport ‘was ready’. This consisted of repeat reviews of the plans and readiness, checking our lists and checking them twice, revising our protocols, reintroducing and reacquainting our teams with the site and taking tours, not to mention while wearing masks and maintaining physical distancing.

Then came the evening of the restart, the execution of that ‘first day’, and Billy Bishop Toronto City Airport (BBTCA) was ready.

Kim Clarke, Director of Terminal Operations, personally thanked the ASP team for providing the daily support where it was needed. A big congratulations to all our teammates at BBTCA and keep up the great work!!!

On October 22, 2022, a security incident took place at BBTCA which led to the evacuation of the terminal. Our team volunteered to stay past their scheduled shifts to assist the airport authority in keeping passengers calm, handed out refreshments, and the supported the airport authority team during the event. Their proactiveness and dedication is a perfect example of exemplary customer service. Their actions that day earned them a commendation from the Director of Terminal Services at BBTCA. Thank you to our STAR winners: Ahasanul Huq, Prathap Rajasingham and Rajvi Parmar.