By HR Department

The purpose of this article is to inform all employees with an Ontario Security Licence of significant changes regarding the application and renewal process. If you hold a Security Licence in Ontario, you should have already received this information directly from Private Security and Investigative Services Branch(PSISB) to your personal email address. Please ensure that you have read the email. Commencing February 18,2024, the PSISB will no longer directly conduct police background checks as a component of the licensing and renewal process – new applications and renewals must include a Police Record Check (PRC) attached to their application, whether submitted online or via mail.

What You Need to Know: Key Points

  • Requirement for Police Record Check (PRC): As of February 18, 2024, all new applicants and those seeking license renewals must provide a valid Police Record Check with their application. This check, a Criminal Record and Judicial Matters Check, must be obtained directly by the applicant at their own cost and should not be older than six months. Options for obtaining Police Record Checks include local police services or authorized providers like Triton Canada:
  • Submission Deadline for Renewals: To avoid disruptions to licensing status, Police Record Checks must be submitted along with renewal applications before the licence expires. Digital copies will be accepted for online applications, while physical copies are required for mail submissions.
  • Temporary Online Portal Closure: Please be aware that the PSISB online licensing portal will be closed for maintenance from February 18 to February 26. Any new license applications or renewals during this period must be mailed to Service Ontario.
  • Online Portal Access: After February 26, 2024, new licence applications and renewals may resume being made online. They will continue to require a valid Police Record Check. The online portal can be accessed at:
  • Support from ASP: We will attempt to send you an email to your personal email address 60 days in advance of your licence expiration as a reminder to initiate the Police Record Check and the Security License renewal process. You will also receive emails from PSISB directly regarding upcoming expiries and any further process changes.
  • Physical Licences: Physical licences are no longer issued by the PSISB. As of September 30, 2023, licences became digital-only. Any staff with pending renewal requests should not expect to receive a physical licence. The digital copy will be emailed to you by the PSISB if your application is successful, and it must always be accessible while on duty as a Security Guard. ON e-Key is no longer available for access. If you previously logged into your Service Ontario Account using ON e-Key, you will need to migrate your account over to My Ontario Account by creating or using an existing My Ontario Account and selecting “yes” when prompted about migration. If you do not have a previous ON e-Key account, you can create a new My Ontario Account to access Service Ontario Account services. For more help setting up your account, please refer to the My Ontario Account help guide.

Should you have any immediate questions or concerns, please feel free to reach out to your manager:

A valid Security Licence is a prerequisite for your position at ASP, making it crucial to stay informed about these changes. We appreciate your attention to this matter and your prompt compliance with the new licensing requirements.

Your cooperation is essential for ensuring that our security measures align with the latest regulatory standards.

By Shine Mathew, Service Delivery Manager

Laurel Woodhouse, our Health and Safety Manager at ASP, took the lead in conducting training sessions on Incident and Accident Investigation.

Thanks to these sessions, our management team gained valuable insights into thorough investigative techniques like James T Reason’s Swiss cheese model, which illustrates how analyses of major accidents and catastrophic systems failures tend to reveal multiple, smaller failures leading up to the actual hazard.

Health and safety initiatives like this go beyond just improving the team’s skills in dealing with immediate concerns, they also strengthen ASP Security’s dedication to providing a safer environment for both our workforce and clients.

Laurel Woodhouse
Laurel Woodhouse
Laurel Woodhouse

By Laurel Woodhouse, H&S Manager

At ASP, we prioritize the well-being and safety of our employees above all else. We believe that every individual deserves to work in an environment free from workplace violence, harassment, and sexual harassment. It is crucial that we all understand the importance of reporting such incidents, treating them as workplace hazards, and taking appropriate action to address them promptly.

Workplace violence, harassment, and sexual harassment are serious issues that can have a detrimental impact on individuals and the overall work environment. We want to emphasize that no one should ever feel afraid to come to work due to the fear of being harassed. We are committed to fostering a culture of respect, inclusivity, and support for all employees.

If you witness or experience any form of workplace violence, harassment, or sexual harassment, we strongly encourage you to report it immediately. Reporting can be done through various channels, depending on your comfort level. You may choose to report to your supervisor, Operations Manager, or directly to the Human Resources department. Rest assured that all reports will be handled with the utmost confidentiality and sensitivity to ensure your safety and well-being.

By reporting incidents, you play a crucial role in maintaining a safe and respectful workplace for yourself and your colleagues. It allows us to take appropriate measures to address the issue, provide support to those affected, and prevent future occurrences. Remember, your voice matters, and we are here to listen and support you.

To further emphasize the significance of reporting, we would like to remind everyone that workplace violence, harassment, and sexual harassment are considered workplace hazards. Just like any other hazard, they should be treated seriously and reported promptly. Our commitment to maintaining a safe work environment extends to addressing these issues promptly and effectively.

We understand that reporting such incidents can be challenging, but we assure you that your concerns will be handled with the utmost care and confidentiality. Our dedicated team is trained to handle these matters sensitively, ensuring that your rights and privacy are protected throughout the process.

Let us stand together as a united team, committed to creating a workplace where everyone feels safe, respected, and valued. Together, we can foster an environment that promotes dignity, equality, and professionalism. If you have any questions, concerns, or require further information, please do not hesitate to reach out to the Human Resources department. We are here to support you every step of the way.

Workplace Harassment

By Ramakrishna Malkapuram, Operations Manager

The event was held on the 22nd of September 2023, the 5th day of the airport safety week. The weather was perfect for an effective clean-up, and as usual, the ASP management team comprising of David, Rushmika, Noman, and Rama were in full presence to express their unflinching solidarity for the GTAA initiative. FOD are any foreign objects found in inappropriate locations that can potentially cause damage to aircraft or result in injuries.

We were surprised what we found during our walk – items such as deflated tires, oil cans, empty water bottles, Smart Carte, deflated tires, pieces of luggage, and loose hardware were found near the apron area.

All in all, it was a successful and productive day. We have collectively decided moving forward we will invite our front-line staff to this GTAA initiative to ascertain ASP’s commitment to the safety and security of the Pearson Airport.

Pearson FOD Walk
Pearson FOD Walk
Pearson FOD Walk
Pearson FOD Walk
Pearson FOD Walk

By Noman Butt, Operations Manager

Marsela Mecaj

On September 12, 2023, at the T3 KLM Lounge Upgrade Ceremony, Marcela showcased her exceptional skills and professionalism while assisting a large group of clients. One client who attended the T3 KLM Lounge Upgrade Ceremony had this to say about Marcela’s contribution: “Please note that Marcela was also a star and assisted with this large group so professionally.”

Marcela’s dedication to her work and her ability to lead within a group setting have consistently exceeded the expectations of our clients. Way to go Marcela!

Sarkhadon Yalda, Surinder Sandhu, Noman Butt
Sarkhadon Yalda, Surinder Sandhu, Noman Butt

Surinder Sandhu is a remarkable individual who has been tirelessly safeguarding one of the most challenging posts at Terminal 1, and she has gained a track record in Terminal 1 in thwarting security breaches. Surinder has successfully detected and halted several attempts to breach security protocols and prevented potential threats from infiltrating the airport. Her keen eye for detail, quick thinking, and dedication to her role have undoubtedly saved the day on numerous occasions. Despite the myriad of challenges posed at that location, she has continuously demonstrated unwavering dedication and exceptional performance in her role, and she diligently ensures the security of passengers and staff alike. Her vigilance and quick responses have made the airport a safer place for all who pass through her post. Great job Surinder!!!

Ahmedsadik Isse

In the bustling world of airport terminals it’s not uncommon for moments of panic and chaos to unfold. However, on one eventful day, the quick thinking and instincts of our vigilant guard Ahmedsadik prevented a potential catastrophe from occurring. The incident began when a young child was scared to step off the escalator Ahmedsadik promptly and without hesitation pressed the emergency button. The significance of Ahmed Sadik’s intervention cannot be overstated. Had he not acted promptly, the escalator could have continued its descent, potentially triggering a domino effect of congestion and injuries. Ahmed’s actions disrupted this potential chain reaction and ensured the safety of everyone on the escalator. His timely intervention not only protected passengers but also showcased his dedication to safety and his role as a guardian angel in the terminal. The Greater Toronto Airports Authority (GTAA) and ASP recognized Ahmedsadik’s quick thinking and heroic actions. His timely intervention undoubtedly prevented a major incident and garnered appreciation for his dedication to safety.

Rama Malkapuram, Tajinder Sunner, Lovleen Kaur
Rama Malkapuram, Tajinder Sunner, Lovleen Kaur

In the realm of airport security, individuals like Tajinder are unsung heroes who ensure the safety of passengers and staff on a daily basis. Recently, an incident at Tajinder’s post put her unwavering dedication to the test. She rose to the challenge and exceeded expectations, going above and beyond her duty by sacrificing her personal break time to assist in identifying a person involved in a security breach. She recognized the urgency of the situation and in a selfless act of dedication, Tajinder put the needs of the airport and its passengers above her own. She entered an aircraft to identify the individual responsible for the breach. Her commitment led to successful identification, ensuring that the appropriate authorities could take over the situation. Tajinder demonstrates the indispensable role played by dedicated security personnel in preserving the integrity and safety of GTAA. Keep up the amazing work!

By Anissah Dia, Supervisor

Maria Espinel

Maria Espinel joined our ASP family in 2018 and has shown commitment and passion for her role. It is evident that she loves her job, and her enthusiasm is contagious among her colleagues.

Whether it’s offering a helping hand to her peers or going the extra mile to ensure the happiness of our passengers, Maria consistently demonstrates her commitment to the success of our organization.

We’re confident that Maria’s dedication will continue to drive our success in the years ahead. Thank you Maria for your dedication to ASP.

Riquiel Keudem

Riquiel Keudem has been with us since 2021. His versatility and dedication are truly exceptional. Not only is he a great civil engineer, but he also has the responsibility of a Lead Customer Service Representative at ASP.

Riquiel’s outstanding qualities extend beyond his professional expertise. He is known for his kindness, compassion, and impeccable organizational skills. His caring nature is evident in the way he interacts with colleagues and passengers, always going the extra mile to ensure their needs are met. His work ethics and positive attitude are an inspiration to us all. We are fortunate to have him as a part of our ASP family, and we look forward to witnessing his continued success.

Thank you Riquiel for the positive energy you bring to our team each day!

By Russ Fox, Master Trainer K-9

Handler Reyaz Prahalad’s team won their cricket  
league championship.

Handler Reyaz Prahalad’s team won their cricket league championship.

Way to go Reyaz!!!

K-9 assistant trainer Isiah Barath’s soccer team won the 
league tournament this past summer.

K-9 assistant trainer Isiah Barath’s soccer team won the league tournament this past summer.

Congratulations Isiah!!

Handler Sandra Herbert in Quebec won for Agility 
(Standard Novice) and Jumper with Weaves, her corgi.

Handler Sandra Herbert in Quebec won for Agility (Standard Novice) and Jumper with Weaves, her corgi.

A big congratulations Sandra!!

Huzzah for Russ and Hasco!!

Master Trainer Russ Fox and his German Shepherd Hasco received “helpers choice award” from their participation at the German Shepherd Nationals held in Saint Johns.

Huzzah for Russ and Hasco!!

Dianne and Magnolia

Dianne Herold, a handler in Ontario, and her German shepherd Magnolia, competed at the Agility Association of Canada’s National Agility Championships in August in Maxville Ontario. They placed 6th overall in their division. They also qualified to run in the Steeplechase Final, where they finished in first!

Woot woot Dianne and Magnolia!!

Handler Christine Levigne

Handler Christine Levigne from New Brunswick prepared hard for 20 weeks for her first body building competition, and she came home with two medals placing in the top 3 in both of her categories.

Your hard work paid off Christine – congratulations!!

By Humberto Pimentel, VP Operations

I am thrilled to extend my heartfelt congratulations to the entire team for your outstanding efforts and unwavering dedication in providing our security services at the Veld Music Festival this past summer.

Your commitment to excellence and your ability to work as a team to take on the challenges head-on in a very short time frame before this event was truly remarkable. Through your dedication, you have demonstrated the remarkable heights that can be achieved when a team comes together with a shared purpose and an unyielding spirit.

By flawlessly securing the Veld Music Festival, we have not only demonstrated our continued competence in event security, but also reinforced our reputation as a trusted partner and security professionals. Our dedication has undoubtedly elevated the standards of safety and operational excellence within the event management industry. As we reflect on this achievement, let us also look forward to the bright future that lies ahead for our team. Your success in securing the Veld Music Festival serves as a testament to your capabilities and sets a high standard for all our future endeavors.

Once again, congratulations on a job exceptionally well done! Together, we have proven that when we unite our efforts and work towards a common goal, there’s no limit to what we can achieve.

Veld Music Festival – Bravo Team!
Veld Music Festival – Bravo Team!
Veld Music Festival – Bravo Team!
Veld Music Festival, CC BY-SA 2.0
Veld Music Festival, CC BY-SA 2.0

By Humberto Pimentel, VP of Operations

This is a significant achievement that reflects your dedication, expertise, and unwavering commitment to excellence.

Your outstanding performance at our current respite locations was pivotal in securing this new opportunity, featuring four new permanent respite properties and a host of other seasonal locations including warming and cooling centers.

Winning this contract is a testament to the trust and confidence that the City of Toronto has in all of our capabilities.

I want to extend my deepest gratitude to each and every one of you for your hard work and professionalism. You have all played a role in making this exciting expansion possible.

As we move forward there will be new challenges and responsibilities but I am confident that together we will rise to the occasion and continue to exceed our client’s expectations. Let’s leverage this success as a springboard to achieve even greater heights in the future.

Kat Szumacher will continue to be the Operations Manager for this contract.


By Sarah Miller, Operations Manager

This article highlights ASP Supervisor Emis Daniel’s experience working at a luxury residential property – QuadReal’s Widdicombe Place in Etobicoke, Ontario. Questions: Operations Manager Sarah Miller, Answers: Supervisor Emis Daniel.

I arrived in Canada from Pakistan in October 2016. After successfully completing my security guard training, I attended a job fair where ASP recruited me. It’s been a little over six years since I joined ASP, precisely on June 15, 2017. My initial assignment with ASP was at a music festival in Burlington.

The security profession, especially in the distinctive setting of Widdicombe Place, continues to captivate me. Beyond the foundational responsibility of safeguarding lives and property, I’m profoundly drawn to the chance to provide exceptional support to our community, which predominantly comprises seniors. It’s a role that allows me to create an environment where safety is paramount, and residents feel secure and valued.

Before becoming a supervisor, there were instances when I stepped in as an acting supervisor in the absence of the site supervisor. These experiences allowed me to familiarize myself with the responsibilities and challenges of the role. I was offered a supervisor role by the ASP on multiple occasions, but I chose to decline due to personal reasons. However, the turning point came when almost a year ago QuadReal Management engaged in a conversation with me. Their strong recommendation and belief in my ability to oversee the site efficiently with fewer complaints were pivotal.

After thoughtful consideration I accepted the role. The decision to embrace this leadership position was deeply influenced by my aspiration to contribute more significantly to the safety and well-being of the residents.

Drawing from my extensive background in the security industry, which spanned over six years, primarily in the capacity of a security concierge, I saw this as an opportunity to take greater responsibility.

As a supervisor what resonates with me most is the opportunity to make a substantial impact, both on the effectiveness of our security operations and the lives of our residents.

This role allows me to mentor and guide my dedicated team, equipping them with the skills and mindset needed to navigate the unique challenges of our environment, which includes interactions with seniors and the delicate balance between security and hospitality.

Currently, I oversee a team of eight committed professionals. This team size enables us to effectively manage our extensive security responsibilities.

Some key responsibilities of my role at Widdicombe Place:

1. Security Oversight:
Supervising and coordinating the security team to ensure the safety and security of people and property.

2. Security Procedures:
Implementing and enforcing security protocols and procedures to protect the residence, visitors, and the premise.

3. Monitoring:
Monitoring CCTV cameras, regularly patrolling the property to identify and address security concerns or breaches.

4. Incident Response:
Managing and responding to security incidents such as alarms, breaches, or disturbances.

5. Access Control:
Overseeing access control systems, ensuring only authorized individuals enter the property.

6. Team Management:
Managing and training security staff, performance evaluations, and discipline if necessary.

7. Emergency Response:
Coordinating responses to emergencies, such as fires, medical incidents, or severe weather.

8. Reports:
Documenting and reporting security incidents, maintaining accurate records, and preparing reports for management.

9. Customer Service:
Providing excellent customer service to residents and visitors while maintaining security standards.

10. Crisis Management:
Developing and implementing crisis management plans and procedures for various situations.

11. Security Equipment:
Maintaining and ensuring the proper functioning of security equipment, such as surveillance cameras and alarm systems.

12. Collaboration:
Collaborating with law enforcement and emergency services when necessary.

13. Regulatory Compliance:
Ensuring compliance with all relevant security regulations and laws.

14. Risk Assessment:
Conducting regular risk assessments to identify vulnerabilities and implement measures to mitigate them.

15. Communication:
Effectively communicating with residents and property management regarding security issues and updates.

News and events

Being a Security Supervisor at a luxury property like Widdicombe Place presents distinctive challenges and opportunities. The presence of a predominantly senior resident community necessitates a heightened level of care and empathy. Our role extends beyond traditional security; we serve as ambassadors of hospitality, ensuring that residents feel not only safe but also respected and valued. This requires a unique blend of security expertise and exceptional service.

Guards working in luxury residential settings, especially those with a significant senior population, often encounter challenges related to striking the right balance between security and compassion. Interacting with seniors demands patience and empathy. Specialized training in customer service, conflict resolution, and effective communication is vital. This ensures that residents’ needs are met while maintaining a secure environment.

Reflecting on my journey at Widdicombe Place, I’d like to advise my fellow security professionals to prioritize clear and transparent communication. Building positive relationships with residents, visitors, and colleagues is paramount. Staying updated on the latest security technologies and industry best practices is crucial. Additionally, cultivating a proactive mindset, where potential issues are identified and addressed proactively, can significantly elevate both security standards and the overall resident experience.


I’d like to emphasize the multifaceted nature of our role as security professionals in luxury residential settings. It’s not just about security; it’s about creating a harmonious and secure living environment for residents who often consider our team an integral part of their community.