ASP would like to recognize Tye-riq Blake – Mainland Supervisor for his outstanding conduct.

During a recent interaction, Tye-riq assisted a member of the public and provided accessibility support. This is a crucial part of our service at the Airport as it both fulfils a regulatory requirement as well creates a positive connection with the travelers.

Although Tye-riq is new to his role as a Mainland Supervisor, he has shown great care for his co-workers and members of the public.

ASP is very proud to have dedicated staff who take pride in their work and go above and beyond.

Great job Tye-riq!

LEADING WITH CARE IN WINNIPEG

Sometimes, what stands out most in a workday isn’t what we plan for, but how we respond in the moment. That’s exactly what happened when three of our team members, Alex, Agnesa, and Claudia, came together to help a passenger in need.

Alex was outside near the terminal, managing carts, when he noticed an elderly woman standing alone by the curb. She looked uncertain, so he approached her and gently asked if she was alright. She explained that she was blind and waiting for a medical shuttle to take her to an appointment. Since she couldn’t see what the shuttle looked like or where it would stop, she had no way of knowing when or how to board it.

Alex stayed with her to make sure she wasn’t alone. A few minutes later, a shuttle arrived, but it didn’t stop. It drove right past.

Not wanting to leave her in that position, Alex guided her back into the terminal to the information desk. That’s where Agnesa stepped in. She immediately contacted the shuttle company, explained the situation, and arranged for another vehicle to be sent.

When the second shuttle came, the same thing happened. It passed by without stopping.

At this point, most people would be frustrated, but the team stayed calm and focused. Agnesa called the shuttle service again. This time, the company asked if the passenger could sit on a bench in the sun to make herself more visible to the driver.

Alex and Claudia, both knew that standing or sitting in direct sunlight wouldn’t be comfortable for her. So, they helped her find a nearby spot in the shade, close enough to the curb, and waited with her. Claudia and Alex kept her company, while Agnesa continued coordinating with the shuttle service behind the scenes.

Thankfully, the third time was the charm. The shuttle finally arrived and stopped where it should. Claudia and Alex helped the woman get on board safely, making sure she was comfortable and ready for her trip. Throughout the whole experience, they never left her side.

This was a moment of true care. No one asked them to do it. There was no spotlight. Just three team members who saw someone struggling and worked together to make sure she got the help she needed.

Thank you to Alex, Agnesa, and Claudia for showing what real customer service looks like. You made a real difference, and we’re proud to have you on the team.

After more than a decade of dedication and hard work, we are proud to celebrate the retirement of Erwin Jimenez.

Erwin started his career with ASP in 2013. From the very beginning, he showed commitment, professionalism, and a strong work ethic. Over the years, he has been an important part of our team, always ready to support his colleagues and help keep things running smoothly.

Now, after 12 years of service, Erwin has decided to retire in July 2025. His contributions have left a lasting impact, and his presence will be missed by everyone who had the pleasure of working with him.

We thank Erwin for his years of service and dedication. We wish him a happy and fulfilling retirement filled with joy, relaxation, and new adventures.

Sohpal Kashmir

Sohpal began her extraordinary journey at Toronto Pearson International Airport in September 2004, stepping into the aviation world as an airside patrol guard. From the very beginning, Sohpal stood out for her unwavering commitment to safety and operational excellence. Her diligence, professionalism, and calm presence quickly earned her the respect of her peers and supervisors alike. In 2008, she transitioned into the role of a full-time Access Control Officer (ACO) with ASP, where she has continued to serve with distinction for over 15 years.

For Sohpal, working at ASP has been more than just a job—it has been a deeply fulfilling experience. The sense of purpose she finds in her work, combined with the camaraderie of her dedicated colleagues, has made every day meaningful. Her passion for safety and her commitment to excellence have left a lasting impact on the airport community. We are incredibly grateful for Sophal’s service and proud to celebrate her contribution.

Maria Estrella

Maria’s incredible journey at Toronto Pearson International Airport is a testament to dedication, resilience, and service excellence. She began her aviation career in 1997 with Group Transat (now Air Transat) as a station attendant and customer service agent, where she served until 2000. That same year, she transitioned into her role as an Airport Control Officer, a role she held until 2008. Simultaneously, from 2000 to 2006, Maria also worked as a customer service agent at the Maple Leaf Lounge with Air Canada, showcasing her ability to balance multiple responsibilities with professionalism and grace.

In 2008, when ASP took over the security contract at Pearson, Maria continued her role as an ACO and has remained a valued team member ever since. Her commitment to safety and care was formally recognized in 2008 when she received a tribute of gratitude from the Greater Toronto Airports Authority for her courageous actions in helping a young girl in danger. Maria’s long- standing service and unwavering dedication make her a shining example of the spirit and strength that keep Toronto Pearson running smoothly every day.

In the nonstop pace of an international airport, calm is often in short supply. But at Winnipeg Richardson International Airport, two employees have turned composure into an art — and recently, into a lifeline for a distressed traveler.

Customer Service Representatives Agnesa Alimehaj and Aishwarya Rani, stationed at the airport’s Information Desk, are no strangers to chaos. From fielding thousands of inquiries on a daily basis, to handling accessibility services and lost property reports, they serve as the first point of contact for countless travelers navigating the high-stress environment of the airport.

But one recent case stood out — a was passenger in tears over a missing carry-on bag that had vanished during a particularly hectic leg of her journey. Containing valuable and deeply personal belongings, the bag’s disappearance could have spelled disaster. However, thanks to Agnesa and Aishwarya, it became a story of swift action and genuine care.

The pair immediately launched into action, coordinating across departments, tracing the passenger’s route through the terminal, and reviewing all potential touchpoints. Their efforts paid off: the missing carry-on was found intact.

But the story didn’t end there.

Realizing the passenger had already left the city, the duo took it upon themselves to ensure her belongings were returned — arranging for the bag to be shipped directly to her via FedEx. That extra step, though outside the typical job description, made all the difference.

The passenger, overwhelmed with relief, offered a heartfelt thank-you, praising both CSRs for their professionalism, empathy, and unwavering support during a stressful ordeal.

In recognition of their efforts, the Winnipeg Airports Authority issued a formal commendation, stating:

“We are so proud of your dedication and hard work — your efforts do not go unnoticed. Keep up the great work!”

The moment is a testament to the power of great customer service — not just as a job, but as a mindset. In a space where travelers often feel lost, confused, or overwhelmed, Agnesa and Aishwarya provide something rare: clarity, compassion, and results.

Their story reminds us that behind every flight and every terminal gate are people — and sometimes, it’s the people behind the desk who make the biggest difference.