I wanted to shine a well-deserved spotlight on the incredible work of our team at the 354 George Street respite facility during a challenging incident that occurred on their shift.

During their shift at said location the team of Harpreet, Manpreet, and Site Supervisor Fayyad did a remarkable job from initially attempting to de-escalate, to making the decision to make an arrest, and professionally conducting the after-arrest formalities.

The team did such an excellent job that, upon review of the report by the City of Toronto, a Senior Security Coordinator at the City reached out to thank the entire team for a job well done and encourage them to keep up the good work. The message included:

“The known information at this time suggests that the team under supervision of Fayyad handled this incident quite well.

The reports appear to capture all essential data; key person involvements, incident details, clear progression in steps taken prior to use of force, articulated cause to take physical control and arrest, duty of care after the arrest (sheltering the offender inside, away from harsh weather), transfer to police at earliest opportunity.

Relatively speaking, it is refreshing to review an incident with end-to-end response as solid as this. Please pass on some kudos to Fayyad, Harpreet, and Manpreet. Ensure each are recognized for their performance”

Left to Right: Harpreet – ASP Specialist, Fayyad – ASP Specialist Supervisor, Anwar Bonimy – Operations Manager RES/CIC and Harpreet – ASP Specialist

During a visit to our Delta Hotel respite centre, I had a chance to meet three of our remarkable team members. It was especially meaningful as this visit was the same day as International Women’s Day, a global celebration of the incredible achievements and contributions of women.

I had the great opportunity to connect with Sandeep, Prinka, and Damanpreet and even had the chance to capture a photo with them. Their commitment to the individuals we support were truly evident, and it was inspiring to witness firsthand the positive impact they have each day.

International Women’s Day is an important reminder to acknowledge and appreciate the contributions of women across all sectors of our organization. From our frontline staff providing essential support to those working diligently behind the scenes, the women of ASP Team bring a wealth of talent, compassion, and leadership that is integral to our success.

To Sandeep, Prinka and Damanpreet, and to every single woman who is a part of the ASP Team family: thank you for your hard work, your dedication, and the unique perspectives you bring. Your contributions make our organization stronger.

Wishing you all a very happy International Women’s Day! May you continue to shine and inspire.

TTC Specialist Samar Chhabra and Jeswin Alex, while conducting a routine patrol at the Dundas Subway Station, encountered an unresponsive individual who at the time was exhibiting signs of a drug overdose. Both guards responded with professionalism and efficiency.

S/G Alex immediately initiated CPR while S/G Chhabra communicated with TTC control and cleared the area to ensure emergency responders could access the person in distress. The team administered two doses of naloxone, with S/G Alex continuing CPR between doses. Their efforts successfully restored the individual’s breathing and responsiveness. The guards remained focused and continued life-saving assistance until the subject regained consciousness and began breathing.

The quick thinking, clear communication, and teamwork displayed by S/G Chhabra and S/G Alex were crucial in saving the individual’s life. Their actions exemplify the highest standards of service, professionalism and commitment to public safety.

Picture to the right is a photo of their certificates and also a picture of S/G Chhabra and ASP Operations Manager Anwar Bonimy, unfortunately S/G Alex was not available at the time of the photo.

I would like to give a warm welcome to Nikhil, one of our most recent additions to the team at one of our corporate offices. Nikhil comes with a lot of knowledge for the area we hired him for and has already made a very bright and positive impression on the clientI would like to give a warm welcome to Nikhil, one of our most recent additions to the team at one of our corporate offices. Nikhil comes with a lot of knowledge for the area we hired him for and has already made a very bright and positive impression on the client.

Tampering with doors and their mechanisms

It has been noted that some guards have been using tissue and cardboard to manipulate the doors so that they do not have to get up and open them for the clients. A memo was circulated already advising of the breech and what actions will be taken if caught. We at ASP appreciate the hard work everyone does and would appreciate if we refrained from this practice and any other practice not in line with the company policies and procedures.

Punching In/Out

This is a reminder to all employees that punching in/out is a part of your daily duties and assignments, we have discovered that this is far below compliance and while there have been numerous notifications and memos sent out, it seems as though we are still not compliant. Please note that we appreciate your efforts and understand that this helps our accounting department out a great deal if we can meet full compliance.

Also please be reminded that when signing in/out on the log sheet, sign your full name and clearly so that our resource planning and accounting team can understand, because we want to ensure that everyone is compensated for their work and time. This small request will go a long way.

Special Occurrence Reporting

We have been having some extreme challenges with the way we are writing out incident reports. We are missing out on the fundamental principles of incident reporting. The who, what, when, where, why, how. We are using conclusive writing such as “the client was being aggressive”, “and writer removed him from the site”. Other improper terms like “the writer told him to stop doing that” and “the client threatened the writer”. I am available for anyone who needs help with their incident reporting, please feel free to contact me at: abonimy@security-asp.com.

These have caused significant strains on the operation and our Resource Planning team. It is imperative that we plan our personal time and work time accordingly. While there is a provision made for employees to get rest and a break away from work, it is expected that this be done in coordination with the employment laws and the ASP’s policies.