By Rama Malkapuram, Manager, Acting Operations Manager

Monique Radway has been with ASP since March 2021. She originally joined the ASP team as a crossing guard. Prior to joining ASP, she successfully completed a certificate program in Hospitality and Tourism Management from the University of Technology in Jamaica. She has 2 years experience in customer service and 1 year of office administration experience. She is very professional while discharging her duty and always followed proper procedures as mandated by the City of Toronto. In October 2021, she temporarily moved into the role of Administrator at our North York office to assist with the Crossing Guard operations. Her role primarily was to answer phone calls from the Crossing Guards. She demonstrated a positive attitude in adapting herself to the new environment. In a short period of time, she learned about the X Guard App and started managing temporary punch ins, assigning and unassigning guards on the App with minimal support. She also started assisting with other administrative functions such as monthly uniform inventory counts, issuing ASP jackets and vests to the new hires and existing crossing guards. She became an integral part of the Crossing Guard team. Her dedication and commitment towards her job were recognized by the entire ASP team. I would like to thank her profoundly, for all the good work she put forth in last couple of months. Great job, Monique

Thank you, Roberto!

Please join our ASP Crossing Guard team in wishing a happy retirement to Roberto (Rudy) Soriano. Rudy has worked as a dedicated full-time member of the ASP School Crossing Guard Services since the program’s inception in 2019. Prior to working at ASP, he was a Crossing Guard with the Toronto Police Service for over 10 years. He exemplified kind[1]heartedness and was consistently reliable during his tenure with ASP. He will be sorely missed by the management team, his fellow crossing guards, and the community he served. We wish him all the best as he embarks on this new chapter of his life. Many thanks for his hard work and service

Let’s Make the Fourth Wave the Final Wave!

What Can We Do?

  • Get vaccinated – protect yourself and others
  • Be aware of risks associated with different settings
  • Wear face masks indoors – properly worn face masks are your best defense against the virus
  • Continue to wear a mask in busy outdoor areas like campgrounds, playgrounds and dog parks
  • Maintain social distancing – Health Canada still encourages us to minimize close contact with others.
  • Keep hands and surfaces clean
  • If you feel sick, even with just a sore throat, you should stay home and self-isolate if you have symptoms
  • Continue to avoid non-essential travel
  • Socialize outdoors whenever possible
  • Avoid crowded indoor spaces with poor ventilation —especially with the unvaccinated.

Take Care of Your Mental and Physical
Health by:

  • Adjusting your expectations based on what is in your control
  • Have a backup plan if something is not available (school/daycare, gym, etc.)
  • Take advantage of nice weather and spend time outdoors
  • Acknowledge that pandemic fatigue is real and make use of our EAP (LifeWorks program) if you are experiencing mental health concerns like anxiety, stress, or depression

Collectively, our actions can help prevent the spread of COVID-19 and keep our families, friends, and co-workers safe. As the pandemic drags on through a fourth, intense wave, front line hospital staff are running on empty tanks, and we owe it to them to take precautionary measures and make it through this wave without overburdening our healthcare system.

By Jasmine Khimany, Human Resources Manager

Lissa Ncube

Lissa Ncube has joined ASP as a HR Admin/Recruiter for the Residential/Commercial Division. Prior to ASP, Lissa worked at African Caribbean Black Network as a Community Development Coordinator. She has completed Bachelor of Arts in Psychology, Human Resources Minor from University of Waterloo. Lissa’s approachable and optimistic personality along with the other traits makes her a wonderful addition to the ASP HR Team.

Mohammed Arafat Khan

Mohammed has joined ASP as a Recruiter for the Residential/Commercial Division. Mohammed brings strong administrative and recruitment experience. Prior to his current role at ASP, Mohammed worked at Logixx International Inc. as a Security Site Supervisor.

He has completed his Post-Graduation Diploma in Global Business Management from Centennial College. Mohammed’s calm, positive and friendly personality makes him a great fit for the ASP Team.

Jason Tonini

Jason Tonini has joined ASP as a Recruiter for the Residential/Commercial Division. Jason bring 2+ years of experience working as a Recruiter/client specialist. Prior to ASP, Jason worked at Mier Recruitment & Apple One Employment services. Jason’s flexible nature and positive attitude are just a few of the valued traits he brings to his current role.

By Rikki Ellul, Service Delivery Coordinator

“Ozan Kaya is one of our many great Respite Supervisors who was recently recognized by the Toronto Police Services for his excellent and professional assistance in making an arrest at one of our Respite locations. Ozan has been working respites with ASP since August 2020 and his great efforts do not go unnoticed. He is a hard worker who is constantly looking for growth and provides excellent support to his team and ASP. Ozan was awarded an ASP Certificate of Appreciation for his constant hard work and ability to lead his team with confidence and success.

We look forward to continuing watching Ozan’s journey with us!”

1. If you could give new employees any advice, what would it be?

A: My biggest recommendation for new employees would be to utilize your surroundings, whether that be the ASP management team, your onsite supervisor or your coworkers, someone will always know something you didn’t and use that knowledge you gain from them to your advantage.

2. Why is teamwork important to you and how do you ensure your team always works together?

A: Teamwork gives you the confidence in knowing that not only will the job you do be more enjoyable but also more efficient. On my team when we have free time, we rarely spend it on our phones but instead tell each other stories of who we are, what we have done and the things we have seen. Building comradery is essential when you are with someone for 12 hours every day, and want to build friendships.

By Vasilis Androutsos, Manager, Operations RES/CIC

Since we all spend so much time within our scope of work, one of the initiatives we have identified to increase employee engagement, morale and encourage good working relationships amongst our colleagues was to create a social committee within our
Toronto office.

Having a dedicated committee that primarily focuses on fun, lighthearted, team building opportunities and allows us to incorporate a fun-filled calendar into our workplace, will allow us to achieve a good work-life balance for our health and wellbeing. Having organised social events will give all of us something fun to look forward to and help us all relieve workplace stress.

Some of the benefits that our team members will see is increased employee engagement, opportunities for networking and career growth, lower employee turnover, minimizing conflict in the workplace and opportunities for diversity and inclusion. Our goal is to focus on Diversity and Inclusion workplace wellness and set up events that we all can participate and have a great time.

Stephanie Power was appointed as the chair of the social committee, and I was able to pose a few questions to get some insight on how she sees the impact of the social committee having on our team members.

Why do you think having a work social committee is so important and beneficial?

I believe it is important and beneficial because it’s where colleagues get to come together, brainstorm and put together events, or ideas on how to have employee engagement and employee recognition in the workplace.

Having a social committee stimulates a real collaborative process where it allows team members to get to know one another while contributing to the workplace in a new and exciting way.

Our first event was the Summer Bash, which was a great success! We had everyone in the office participating, laughing, smiles on their faces and getting to know each other on a different but professional level.

What are you looking forward to the most as the chair of the Social Committee?

I am looking forward to working with the team on more events or ideas on how we can continue to build team moral in the workplace.

The best feeling is watching everything come together and seeing everyone participating and enjoying themselves. Also, when the employees come to us and say thank you, they had so much fun, and appreciate our hard work we put into the event is very rewarding.

RES/CIC will be hosting another session in the coming weeks for our Human Resources team.

By Angus Wilson, Director of Aviation Services

A.S.P. is supported by ICTS initiatives for the post-COVID-19 era in the aviation sector. The COVID-19 crisis is dramatically impacting the aviation industry.

ICTS Europe – the aviation security specialists, the Company with Aviation DNA flowing in its veins, has set an objective for the organization: To help the industry bring airplanes back to the air as soon as possible.

We are addressing COVID-19 risks with solutions that will boost global confidence that “Flying is Safe”.

Our approach is modular and intended to benefit as much of the Aviation eco-system as possible. From airports, airlines, regulators through to competitors, our objective is a simple one – to address COVID-19 risks through pragmatic solutions and increase global confidence in air travel.

We would like to share with you the current initiatives we have taken in ICTS Europe and jointly with specialized partners.

Our team is ready to explore with you how these concept and products could be adapted to match your vision, objectives, plans and preferences. If you would like to explore any of these products further, please do not hesitate in contacting Angus Wilson –

Flight Reservations for Passengers/Airline


  • Checks passenger’s documentation against travel restrictions imposed by the authorities in the transit or destination country.
  • An online Travel Document Rule Library (APP or Web) that displays each country’s immigration, health and safety and customs rules is also available.

Document Verification and Security Processes at the Airport

  • CoviDoc + Security
  • Regulated Questionnaire Covid
  • Face recognition SDK in APP
  • RBHF (remote breathing, heart rate, fever)
  • Contactless doc validation (TravelDoc, CoviDoc)
  • Ongoing observation for COVID-19 signs detection
  • Clearance and documentation security + CoviDoc
  • APIS, Contactless ID bagtag printer (ICTS mobile unit)

Social Distancing: Enforcing Guidance at Airports

  • Unique software and live streaming capabilities
  • AI-based detection capabilities can identify and monitor multiple areas
  • Can be implemented using existing infrastructure
  • Combination of software and services
  • Remote monitoring capabilities
  • Quickly identify and address areas where guidelines are not being followed.

Sanitation of Baggage, Equipment and Surfaces

  • Closed space virus and virus disinfection system is based on UV radiation.
  • The system is UV-based
  • The autoclave operates at 360 degrees
  • Can be mounted on a towing wagon
  • Can be developed its robotic-autonomous version and move to serial production
  • Advantage, as opposed to chemical purification, is that you can use the room immediately afterwards.

Sanitation of Baggage, Equipment and Surfaces

  • Measure the distance of the tested pulse, body heat, positioning and breathing rate.
  • Fusion all the indices from the various sensors
  • Discover the symptoms of a remote corona patient without human contact.
  • The test data is displayed on a remote monitor
  • Only Pax touch’s bag procedures
  • Bag search with necessary H&S equipment.

By Dave Ramlagan, Training Coordinator, Aviation Security

We are adding some healthy competition to your iSpring online learning experience by adding a leaderboard.

The next time you log in to the iSpring app, select your initials in

the top-right hand corner to open your profile. You will see a leaderboard with assigned points. These points are assigned when you complete a course on iSpring.

The leaderboard will show your points and the points of your closest competitors. We will start this program by first assigning points to the Basic Training course and will then expand from there.

Making it to the top of the leaderboard will give you the bragging rights to be called an iSpring champion! For Toronto Pearson Security staff, please visit me when you are either in 1st place or tied for 1st place to receive a token of appreciation. We will expand the reward program for top learners at other sites in the near future. Happy learning!

By Elizabeth Warwick, Operations Manager

Calgarians are no strangers to extreme and rapidly changing weather conditions. On June 13, 2020, however, the city experienced a particularly severe thunderstorm with heavy rain, strong winds, and tennis ball-sized hail.

In some areas. the wind gusts were up to 100 km/h, with multiple reports of tornadoes near the city. Although the storm only lasted approximately two hours, it resulted in significant property damage throughout areas of the city, including smashed-out car windshields, damaged home exteriors, major flooding, and electrical issues. The estimated total costs for the damages are near $1 billion.

As you can imagine, a severe storm such as this has significant impact on airport operations, and our A.S.P. security team reacted quickly to assist airport operations personnel. A special thank you to the SOC Operators, Airside Patrollers and Supervisors who were given additional duties during the storm and in the recovery period which followed. They all went above and beyond to assist while equipment was repaired, and operations returned to normal.

By David Ramlagan, Training Coordinator, Aviation Security

E-Learning is Coming!

Although e-learning has existed for several years as an alternative to classroom learning, it is quickly becoming the new normal. For A.S.P., it is uncertain when classroom training will resume while social distancing considerations remain in place.

For large classes, it is likely that recertification programs will take place in a virtual classroom.  Many will welcome this change, due to the convenience of a more comfortable learning environment of your choice.  However, there is a misconception that online courses are an easier way to learn rather than a more convenient one.

You must dedicate your attendance, time, and concentration just as you would for a regular in-class course.  Security professionals are highly self-disciplined, and must be able to carry that quality into any environment they choose to learn in.

For those that are not tech-savvy, we can assist with connecting to an e-learning session or provide alternative learning methods. When learning in a virtual classroom, it is important that you have reliable internet access.  Connection issues during a live session means missing out on important content that you may be tested on.  It is also important to have a dedicated study space that is quiet and distraction-free.  Your attention to the instructor should be given just as much as it would be in the classroom.

We will keep you informed of updates regarding the development of our e-learning plan.  Keep safe and we’ll see you online!

By Noman Butt, Client Support Manager

The GTAA will be starting a construction project on May 4th to replace concrete slabs on Taxiway H. Originally, the project was supposed to start on April 20th, but was delayed due to the COVID-19 pandemic.  This project requires 4 D AVOPs, 2 DA AVOPs and one Airside Access Control guard.

A.S.P. will be providing the Access Control guard for this particular project.  As the project unfolds, more guards might be required.  This project is a 24/7 operation; however, the majority of the work will be completed overnight. A vehicle will be provided to the guard if there is no booth available at the construction sites.

The guard will be responsible to provide access to the GTAA’s subcontractors according to post orders. GTAA is looking into prioritizing this project, which will subsequently lead to more Taxiway/Runway work this summer.  The work has been planned in three phases and could last until September.  In order to make this project successful, we would require the help of our Airside Access Control guards and our supervisors.

By Mary Christidis, Customer Service Operations Manager

 A heartfelt thank you to the entire OSR team for always reflecting the true spirit of Customer Service through teamwork, dedication and resilience.

Success is a Reflection of Our Attitude