By Fatema Pipalyawala, Talent Acquisition Lead

Firstly, the recruitment department wishes you a very happy & prosperous New Year! We take immense pleasure to inform you that we have successfully hired an additional 150+ personnel in the last quarter of 2023 with a limited timeline of 4 weeks for the City of Toronto contract for new respites sites!

We successfully received and paid out over 65 referral bonuses in 2023 which was about 25% higher than any other year! Not limited to this, we also held an annual lucky draw program for referrals and the lucky winner was awarded with a TV!

Recruitment has also focused on making candidate onboarding experience smooth & seamless. This included the introduction the software program JazzHR ATS, which not only covers the recruitment cycle but also allows a candidate to complete their onboarding online in a timely fashion. The paperless approach is the best one!

ASP is committed to a transparent and fair selection process, and our goal is to offer continued employment to qualified individuals in available posts or positions.

We hire for personality & train for the job!

Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments
Recruitment Accomplishments

By Shine Mathew, Service Delivery Manager

A big thanks to Operations Manager Kat Szumacher for leading the holiday gifts and good cheer initiative! Our CEO Dean Lovric, CFO Rob Aldina, VP Humberto Pimentel, and Operations Manager Sarah Miller came together to recognize RES/CIC supervisors for their hard work.

Thank you Kat and team for this kind gesture.

Holiday Spirit
Holiday Spirit

By Sarah Miller, Operations Manager

As a reminder to all staff with security licences, the Private and Investigative Services Branch(PSISB) of the Government of Ontario has stopped issuing physical copies as of September 30th,2023. Digital copies will be sent via email for all successful licence renewals and new licence applications after this date. Please also be reminded that it is legally required under the Private Security and Investigative Services Act(PSISA) to carry your license with you at all times while on duty and to be able to produce a valid copy of it upon request. For those of you who still have physical licence cards, you are required to have the card on you during each shift. For those of you who have a new digital licence ,you are required to either carry a printed version or have it accessible on your cellphone at all times.

As an additional reminder, a chest badge must always be worn while on duty featuring either your full name, first initial plus last name, or license number. ASP issues license number badges to all security staff (example shown above). If yours has been lost or damaged, please contact your manager or supervisor for an immediate replacement. Failure to comply with this requirement constitutes a breach of the PSISA.

chest badge
Report template list
Seen above, Human Resources Administrator
Michelle Aguila’s two sons dressed up as ASP
school crossing guards for Halloween 2023.
Great costumes!

Seen above, Human Resources Administrator Michelle Aguila’s two sons dressed up as ASP school crossing guards for Halloween 2023. Great costumes!

To further improve health & safety at our residential and commercial sites and to more easily comply with Occupational Health & Safety Act (OHSA) requirements for monthly documented inspections, we have launched a new TrackTik report (2024 RES/CIC Monthly Site H&S Inspection report, seen left).

Supervisors will be required to complete this TrackTik report with a worker once per month moving forward. Any health & safety concerns identified during inspections should be escalated to management promptly.

Any questions regarding the report or regarding inspections may be directed to Shine Mathew, Service Delivery Manager at or 416-844-6893.

By Humberto Pimentel, VP Operations

I am thrilled to extend my heartfelt congratulations to the entire team for your outstanding efforts and unwavering dedication in providing our security services at the Veld Music Festival this past summer.

Your commitment to excellence and your ability to work as a team to take on the challenges head-on in a very short time frame before this event was truly remarkable. Through your dedication, you have demonstrated the remarkable heights that can be achieved when a team comes together with a shared purpose and an unyielding spirit.

By flawlessly securing the Veld Music Festival, we have not only demonstrated our continued competence in event security, but also reinforced our reputation as a trusted partner and security professionals. Our dedication has undoubtedly elevated the standards of safety and operational excellence within the event management industry. As we reflect on this achievement, let us also look forward to the bright future that lies ahead for our team. Your success in securing the Veld Music Festival serves as a testament to your capabilities and sets a high standard for all our future endeavors.

Once again, congratulations on a job exceptionally well done! Together, we have proven that when we unite our efforts and work towards a common goal, there’s no limit to what we can achieve.

Veld Music Festival – Bravo Team!
Veld Music Festival – Bravo Team!
Veld Music Festival – Bravo Team!
Veld Music Festival, CC BY-SA 2.0
Veld Music Festival, CC BY-SA 2.0

By Humberto Pimentel, VP of Operations

This is a significant achievement that reflects your dedication, expertise, and unwavering commitment to excellence.

Your outstanding performance at our current respite locations was pivotal in securing this new opportunity, featuring four new permanent respite properties and a host of other seasonal locations including warming and cooling centers.

Winning this contract is a testament to the trust and confidence that the City of Toronto has in all of our capabilities.

I want to extend my deepest gratitude to each and every one of you for your hard work and professionalism. You have all played a role in making this exciting expansion possible.

As we move forward there will be new challenges and responsibilities but I am confident that together we will rise to the occasion and continue to exceed our client’s expectations. Let’s leverage this success as a springboard to achieve even greater heights in the future.

Kat Szumacher will continue to be the Operations Manager for this contract.


By Sarah Miller, Operations Manager

This article highlights ASP Supervisor Emis Daniel’s experience working at a luxury residential property – QuadReal’s Widdicombe Place in Etobicoke, Ontario. Questions: Operations Manager Sarah Miller, Answers: Supervisor Emis Daniel.

I arrived in Canada from Pakistan in October 2016. After successfully completing my security guard training, I attended a job fair where ASP recruited me. It’s been a little over six years since I joined ASP, precisely on June 15, 2017. My initial assignment with ASP was at a music festival in Burlington.

The security profession, especially in the distinctive setting of Widdicombe Place, continues to captivate me. Beyond the foundational responsibility of safeguarding lives and property, I’m profoundly drawn to the chance to provide exceptional support to our community, which predominantly comprises seniors. It’s a role that allows me to create an environment where safety is paramount, and residents feel secure and valued.

Before becoming a supervisor, there were instances when I stepped in as an acting supervisor in the absence of the site supervisor. These experiences allowed me to familiarize myself with the responsibilities and challenges of the role. I was offered a supervisor role by the ASP on multiple occasions, but I chose to decline due to personal reasons. However, the turning point came when almost a year ago QuadReal Management engaged in a conversation with me. Their strong recommendation and belief in my ability to oversee the site efficiently with fewer complaints were pivotal.

After thoughtful consideration I accepted the role. The decision to embrace this leadership position was deeply influenced by my aspiration to contribute more significantly to the safety and well-being of the residents.

Drawing from my extensive background in the security industry, which spanned over six years, primarily in the capacity of a security concierge, I saw this as an opportunity to take greater responsibility.

As a supervisor what resonates with me most is the opportunity to make a substantial impact, both on the effectiveness of our security operations and the lives of our residents.

This role allows me to mentor and guide my dedicated team, equipping them with the skills and mindset needed to navigate the unique challenges of our environment, which includes interactions with seniors and the delicate balance between security and hospitality.

Currently, I oversee a team of eight committed professionals. This team size enables us to effectively manage our extensive security responsibilities.

Some key responsibilities of my role at Widdicombe Place:

1. Security Oversight:
Supervising and coordinating the security team to ensure the safety and security of people and property.

2. Security Procedures:
Implementing and enforcing security protocols and procedures to protect the residence, visitors, and the premise.

3. Monitoring:
Monitoring CCTV cameras, regularly patrolling the property to identify and address security concerns or breaches.

4. Incident Response:
Managing and responding to security incidents such as alarms, breaches, or disturbances.

5. Access Control:
Overseeing access control systems, ensuring only authorized individuals enter the property.

6. Team Management:
Managing and training security staff, performance evaluations, and discipline if necessary.

7. Emergency Response:
Coordinating responses to emergencies, such as fires, medical incidents, or severe weather.

8. Reports:
Documenting and reporting security incidents, maintaining accurate records, and preparing reports for management.

9. Customer Service:
Providing excellent customer service to residents and visitors while maintaining security standards.

10. Crisis Management:
Developing and implementing crisis management plans and procedures for various situations.

11. Security Equipment:
Maintaining and ensuring the proper functioning of security equipment, such as surveillance cameras and alarm systems.

12. Collaboration:
Collaborating with law enforcement and emergency services when necessary.

13. Regulatory Compliance:
Ensuring compliance with all relevant security regulations and laws.

14. Risk Assessment:
Conducting regular risk assessments to identify vulnerabilities and implement measures to mitigate them.

15. Communication:
Effectively communicating with residents and property management regarding security issues and updates.

News and events

Being a Security Supervisor at a luxury property like Widdicombe Place presents distinctive challenges and opportunities. The presence of a predominantly senior resident community necessitates a heightened level of care and empathy. Our role extends beyond traditional security; we serve as ambassadors of hospitality, ensuring that residents feel not only safe but also respected and valued. This requires a unique blend of security expertise and exceptional service.

Guards working in luxury residential settings, especially those with a significant senior population, often encounter challenges related to striking the right balance between security and compassion. Interacting with seniors demands patience and empathy. Specialized training in customer service, conflict resolution, and effective communication is vital. This ensures that residents’ needs are met while maintaining a secure environment.

Reflecting on my journey at Widdicombe Place, I’d like to advise my fellow security professionals to prioritize clear and transparent communication. Building positive relationships with residents, visitors, and colleagues is paramount. Staying updated on the latest security technologies and industry best practices is crucial. Additionally, cultivating a proactive mindset, where potential issues are identified and addressed proactively, can significantly elevate both security standards and the overall resident experience.


I’d like to emphasize the multifaceted nature of our role as security professionals in luxury residential settings. It’s not just about security; it’s about creating a harmonious and secure living environment for residents who often consider our team an integral part of their community.

By Sarah Miller, Operations Manager


For the second consecutive year, ASP was proud to sponsor the Toronto Police Service’s 14 Division Open House on September 16, 2023. We also hosted a Crosswalk Safety Booth for children at the event.

Thank you to Mohammed Mounir, Kat Szumacher, Munish Munukuntla, Rajatjot Singh, and Sarah Miller for volunteering at this event to promote community safety and to enhance our collaborative relationship with the Toronto Police Service.


ASP was a sponsor of ASIS Toronto’s annual golf tournament on August 15, 2023 at the Angus Glen Golf Club in Markham, Ontario.

ASIS Toronto is an organization that unites security professionals from across the GTA for education, networking, and collaboration. (Staffing a booth to inform golfers about ASP’s services, left: Operations Manager Sarah Miller, right: Strategic Initiatives Manager Jason White).

Tips 14 open house
News and event
News and events
David Martin

Congratulations to David Martin on his promotion in September 2023 from Aviation Training Coordinator to RES/CIC Training Manager.

By Sarah Miller, Operations Manager

Mohammed Mounir was recognized by the Canadian Security Lifesaver Association for saving a woman from being run over by a truck at the Kipling & Stevenson intersection in Toronto on May 10, 2023 while working as a school crossing guard supervisor.

Left: Humberto Pimentel, VP of Operations. Middle: Mohammed Mounir, Mobile Patrol 
Supervisor. Right: Sarah Miller, Operations Manager.
Left: Humberto Pimentel, VP of Operations. Middle: Mohammed Mounir, Mobile Patrol Supervisor. Right: Sarah Miller, Operations Manager.

By Humberto Pimentel, VP Operations

ASP provides security and K9 detection services at the IAMGOLD Côté Gold mine, which is located in the Chester and Yeo Townships in northeastern Ontario. It is approximately 125 km southwest of Timmins and 175 km northwest of Sudbury.

Our guards and handlers live on site while on duty. They have their own rooms and handlers equipped with a TV and 24/7 access to the games room, which has a snooker table and board games as well as a gym and movie theatre. Meals are provided, including vegetarian options. Our team is working hard to keep the operations safe and secure, and we wish to thank them for their dedication. Keep up the great work!

Update from IAMGOLD

By Shine Mathew, Service Delivery Coordinator

September 30th is a very important day for Indigenous people in Canada. It is known as Truth and Reconciliation Day, and it is a time for Canadians to reflect on the harm that was done to Indigenous people through the residential school system, and to commit to working towards reconciliation. This day is an opportunity for all Canadians to learn about the history of residential schools and to understand the ongoing impacts that Indigenous people continue to face as a result. As part of the awareness program within ASP Residential and Commercial Guard teams, wristbands have been distributed to promote Truth and Reconciliation Day. These wristbands serve as a reminder that we all have a role to play in the ongoing process of reconciliation.

The wristbands distributed as part of the awareness program are a powerful symbol of solidarity with Indigenous people. They serve as a reminder that we must all work together to acknowledge the harm that was done, and to commit to building a better future. By wearing the wristbands, the Residential and Commercial Guard teams are demonstrating their commitment to reconciliation, and their willingness to learn and grow. This is an important step from ASP Security Services towards healing and building stronger relationships between Indigenous and non-Indigenous peoples in Canada.