By Noah Thompson, Senior Manager, Customer Service

A.S.P. is constantly looking for ways to innovate and improve the way we operate both internally and externally.

At Ottawa’s McDonald Cartier International Airport, we will be piloting a new technology for customer service reporting. This proprietary reporting style will allow us to provide valuable information to our client in regards to their daily operations.

The new reporting style will also provide us a quality in-depth reporting system for A.S.P. operations, allowing us to further customize our customer experience delivery to the passengers of the airports that we operate within. We are extremely excited to pilot this reporting technology and are confident that we will be rolling this out to other clients later in 2019.

By Lisa Marsan, Employee Development Manager

We are pleased to announce that starting in January, 2019, Use of Force and Standard First Aid/CPR/AED, along with several other courses, will be delivered in-house at A.S.P.’s downtown Toronto office.

This past November, the following people were certified as Use of Force Instructors through Life Safety Specialists Training Group (

  • Lisa MARSAN, Employee Development Manager
  • Asad ABBAS, Service Delivery Manager
  • Henry CHANTHANONG, Senior MPS
  • Ryan KARAKIAN, Security Specialist, Union Station
Left to right: Kevin Vandeyck, Ph.D., Henry Chanthanong, Ryan Karakian, Lisa Marsan and Asad Abbas

Many thanks to LSSTG Master Trainer, Kevin Vandeyck, Ph.D. for partnering with A.S.P. to certify our trainers. We are very grateful to Kevin for sharing his wealth of knowledge gained through many years of teaching Use of Force in the security industry. The instructor course was very comprehensive, challenging and fun!

Standard First Aid/CPR/AED will also be offered in-house starting in January as members of our team complete their instructor certifications with Rescue 7.

Other training courses being offered include
Tactical Communications, Customer Service and Edged Weapons. Please contact Lisa Marsan for a training calendar and to register for courses.

By Cliff Sampogna, Regional Manager ES/CIC Division.

Within the security industry. there is always room for growth and new opportunities with new business and sites.

I want to take this opportunity to congratulate the A.S.P. family for the growth within the Residential and Commercial division again.

In October, we were advised that we were awarded a new security services contract with the Toronto Transit Commission (TTC).

This was a big win for us, as we are able to showcase our high level of service in an area that we would like to grow in. We started this contract on November 24, 2018 and we have been able to make an immediate impact at this location with the highly skilled new staff that we have placed at this site; we have also improved the incumbent staff through coaching and mentoring.

This contract was awarded to us due to our reputation and the hard work of our field staff over the last several years at our specialist sites. This is a testament of how important it is to always maintain a professional image and attitude.

This contract has provided us with a multi- layer service, as we will be providing security at the client’s gate houses as well as high-risk sites. We will also be providing a mobile component to this contract that will allow us to continue growing our mobile team.

I want to thank all of the incumbent and new staff at the TTC for all of the hard work and assistance they have provided to us. The team’s support and willingness to help has been a big part of the success we have had early in these contracts and transitions. The team we have at all locations are uniquely trained and dedicated to the organization and client.

We have several projects in the works and I am looking forward to the continued growth within our A.S.P. family and to see where we can take this in the future.

By Cliff Sampogna, Regional Manager RIES/CIC Division

I want to take the opportunity to thank everyone in my division.

Over the last 18 months, we have experienced some extreme changes at levels from the senior management to the front-line team in the field. These changes have helped change the A.S.P. image in the market and have elevated us to a level where we are a provider of choice.

The only reason we have been able to achieve this is because the team has worked tirelessly to make sure we maintain the high level of service that our clients have come to expect of us.

I want to send a personal thank you to Asad Abbas, Mike, Moledzki, Hardeep Khaneja, Henry Chanthanong, John Gangasingh and Lisa Marsan. This is the team that has sacrificed immensely over the last year to make sure we pushed through the difficult tasks and to make sure our team is supported. You guys have shown true dedication and passion and are an example of what true leadership and leading the vision through example.

I also want to recognize our supervisory and our front- line staff as well. The management team is regularly recognized for the successes of the organization but the supervisors and the front-line people are the reason we are all here. Without all of the hard work and dedication to what you do, we wouldn’t be able to have the reputation that we currently have in the marketplace. Every member of the A.S.P. family on the front line has shown me that they not only care about their job, but also care about A.S.P. and because of this, I am so proud of each and every one of you.

As the manager of this team, I can honestly say that I am the luckiest person, because I not only get to work with such amazing people, but I also get to be a part of a very unique team that shares the same vision at all levels.

I want to personally thank everyone one of you for everything you do and I sincerely appreciate all that you do. I am looking forward to an amazing 2019 with all of you.

By Mina Khani, Training Coordinator

The year has brought significant changes and upgrades to our training tool box, from redesigned learning paths on our Learning Management System, to new teaching strategies and techniques for in-class training.

One of our newest OSR trainee classes gets into the holiday spirit at Toronto Pearson.

At A.S.P., education never stops for our trainees or our instructors and coordinators. We understand that the core of our service is the strength of our people and the investment in their training.

Looking forward to another successful year in 2019!

By Noah Thompson, Senior Manager, Customer Service.

In late 2017, we introduced Project Smile. Project Smile is a program that calls on Shift Supervisors and Shift Managers to nominate OSR Agents who are both opening and closing their passenger interactions with a smile.

Project Smile leads to other successful employee engagement programs such as the Perfect Attendance Challenge and the See It Reward It campaign.

OSR Agent Rina Viloria shows off her Motorola Verve with Supervisor Frank Owusu-Awuah.

Our first winner since the program’s return is OSR Agent Rina Viloria.

Rina wears a smile as part of her uniform every day. Since it’s the season of giving, Rina received a little something extra for putting her best foot forward every day. Well done, Rina!

By Danna Hazanovsky, Service Delivery Manager, OSR.

The Operational Support Representative (OSR) team is excited to announce that we are launching French online learning modules on iSpring in the New Year.

We are creating e- learning modules that will have common airport-related phrases in French. The modules will include the phrase and/or word along with its phonetic pronunciation.

French learning modules will enable our team to continue to provide a world-class passenger experience in both English and French!

Passengers must be served in the official language of their choice.

As Canada is a bilingual country and Toronto Pearson International Airport operates under federal legislation, our ability to provide excellent service in both English and French will allow us to operate with ease in the aviation industry. It is essential for our team to have the knowledge of basic French airport-related items.

We plan to encourage and incentivize those who engage in further fluency practices such as enrolling in French-language courses and participating in other A.S.P. French programming. All employees are encouraged to engage in the program; however, the modules will be geared towards the Operational Support Representative team.

As Toronto Pearson International Airport continues to thrive as a world-class leader in the aviation industry; A.S.P. is thrilled to support and promote all initiatives that will contribute to Toronto Pearson becoming the best airport in the world!

By Mark Burnett, Trainer, Canine Unit

In early September, members of the A.S.P. K9 Unit from the Pearson Airport and Commercial teams coordinated with other K9 units.

K9 units from A.S.P., the RCMP, Ottawa and Montreal airports assisted officials from Transport Canada in the development of federal canine regulations for the screening of air cargo.

The new regulations will dramatically change the cargo shipping landscape in Canada by approving the use of explosives detection canines for the purpose of security screening in the supply chain for all cargo shippers.

The new Transport Canada regulations will give A.S.P. K9 the unique opportunity to provide the services of our K9 detection program to cargo shippers and freight forwarders to supplement their existing screening processes. A.S.P. K9 was fortunate to have been invited to Ottawa to assist with these working trials and be involved in the creation of a canine standard that will become Federal Law by the end of 2019.

Pictured here, TPIA handler Isaiah Bharath takes instruction from a Transport Canada chemist regarding a search exercise, while his canine partner Josh gets ready. 

By Mike Moledzski, Service Delivery Manager, CIC/RES Division

On August 1st 2018, The Bay Adelaide Centre, a Brookfield property, became A.S.P.’s newest commercial client.

These buildings are in the heart of the downtown Torontos finical district. The West Tower being 51 floors and the the East Tower being 44 floors, these building are home to many high level financial clients. With construction starting soon on the North Tower, this team is set to grow even more. We welcome you all to the A.S.P. family!

In the short time you have all worked for A.S.P., you all have shown great determination, teamwork and reliability working at the Bay Adelaide Centre. We look forward many more years working with each other.

On August 24th, 2018 the Bay Adelaide Centre guarding staff was given the opportunity to attend a Go Kart event provided by the Brookfield company. This was  a fantastic day, shared by all employees that attended. 

With competition at such a high level, everyone was racing to be the best. In the end, everyone left with big smiles on their faces and returned to the Bay Adelaide Centre for a great satisfiying dinner. We look forward to the next event!

By Garinder Grewal, Service Delivery Manager, Aviation

On Saturday, September 22, 2018 Toronto Pearson hosted its 11th annual Runway Run.

Each year, Toronto Pearson International Airport opens one of its active runways to the public for a fun, unique 5 km run or 2 km walk.

This year, around 2,500 individuals participated in the runway run and more than 30,000 people have participated in the event since it began. Participants got a one-of-a kind look at the airport, where they met the people and animals who work at Toronto Pearson.

This year, around 2,500 individuals participated in the runway run and more than 30,000 people have participated in the event since it began. Participants got a one-of-a kind look at the airport, where they met the people and animals who work at Toronto Pearson.

This year’s event included:

 Falcon Environmental and the birds

 GTAA Firefighters

 Peel Regional Police

 A.S.P. Canine Handler & Canine

In addition, this year, participants were able to get up close to aircraft displayed by Air Canada and NAV Canada. The public was also able to tour inside the FedEx cargo plane.

As proud sponsors of the event, A.S.P. and Airfield Access Inc. once again donated their services to help set up and facilitate it.

Prior to the event, A.S.P. and Airfield Access Inc. provided the following:

1 guard at AESC from Sept 18th to Sept 21st
for race kit pick-ups.

Total of 7 DA drivers with vehicles
between Sept 19th and 21st to escort the
vendors to the site for setup.

On the day of the event, 11 Access Control
guards and 12 D/DA drivers to move the
Primary Security Line (PSL).

A.S.P. Control Access Guards at Entrance to AMF

Thanks to all the A.S.P. employees who were involved in this year’s event! Special Thanks to A.S.P. Supervisor Osmond Coutinho, who oversaw the operation and ensure everything went as planned.

Osmond Coutinho with Runway Run Dance Team

See you next year!