Behind every bag that successfully makes its way through the airport is a team of people working hard to make sure the journey goes smoothly. They may not always be seen by passengers, but their work is an essential part of every passenger’s experience.

Our Baggage Drop Agent (BDA) team is one of the most important links between the passenger and the baggage system. Every day, our team makes sure bags are properly prepared to enter the system, with a strong focus on baggage hygiene and ensuring that every bag has the correct baggage tag.

When a bag is missing a tag or something doesn’t look right, our team doesn’t simply let it move forward. They stop, identify the issue, and make sure it is properly addressed. In many cases, this means the bag is returned to the passenger so the issue can be corrected before it continues its journey.

This attention to detail, responsibility, and commitment helps prevent problems further down the line.

Recognized by Our Client

The importance of this work was recently recognized by our client, the Winnipeg Airport Authority (WAA) Baggage Operations Center. Their feedback is a meaningful reminder that the attention and care our BDA team puts into their work every day makes a real difference to the operation and to our passengers.

“The BDA team’s attention to detail and quick response helped prevent bags from entering the system and potentially missing their flights. Their dedication and commitment to excellence make a tremendous difference in supporting smooth baggage operations. We greatly appreciate their outstanding teamwork and contribution.”

WAA Baggage Operations Center

This recognition reflects exactly what our Baggage team brings to the operation every day – awareness, accountability, teamwork, and a commitment to getting things right before a small issue becomes a bigger one.

But what truly makes our BDA team special is not only what they do – it’s how they do it.

Our team is incredibly flexible and always ready to step in when help is needed. They support one another, look out for each other, and understand that teamwork is what keeps our operation moving. When one person needs a hand, someone is always there to help. They adapt to changing situations, busy periods, and unexpected challenges without losing focus.

And although much of their work happens behind the scenes, our BDA team never forgets the people at the heart of everything we do – our passengers.

They take the time to answer questions, have conversations with passengers, and provide directions when someone needs help finding their way. Whether a passenger is looking for a check-in counter, baggage area, washroom, gate, or simply needs someone to point them in the right direction, our team is there.

They don’t ignore a passenger because they are busy. They stop, listen, and help – often with a smile.

That combination of hard work, teamwork, flexibility, and genuine care for passengers is what makes our BDA team stand out.

We are incredibly proud of the people who make up this team. Their work requires strength, attention to detail, patience, and constant awareness, but they bring something even more valuable to the operation: a willingness to help and a commitment to each other.

They are the people making sure bags keep moving, problems are caught before they become bigger issues, and passengers feel supported along the way.

Their work may happen behind the scenes, but their impact is everywhere.

To our BDA team – thank you for showing up, stepping up, supporting one another, and always putting your best foot forward. We are proud to have you on our team.

You are more than the people who move bags. You are an essential part of the passenger journey – and truly, our first line of defense.

ASP Security at BBTCA recently held an employee recognition ceremony to acknowledge outstanding performance, dedication, and long-standing service within the airport operation.

Lathursan Mahendranathan was recognized as Employee of the Month for his professionalism, reliability, and continued contribution to the BBTCA security team. His recognition was presented by Kris Headley, Airport Duty Manager, Toronto Port Authority, reflecting the value placed on strong performance and service within the airport environment.

Shefa Mohamed was presented with the Long-Term Service Recognition Award in recognition of more than 19 years of service and contribution to the Billy Bishop Toronto City Airport community. The award was presented by Denise Roy, Airport Security Specialist, Toronto Port Authority, marking a significant milestone in his long-standing service at the airport.

The ceremony also brought together members of the ASP BBTCA team, including site management, shift managers, supervisors, frontline staff, and our Toronto Port Authority partners. The group photo reflects the broader team behind the operation and the shared recognition of Lathursan and Shefa’s contributions to BBTCA. Moments like these are also an opportunity to recognize the commitment of the wider team and the importance of acknowledging both individual performance and long-standing service.

The day began at the mainland, where Humberto and Garinder were welcomed by Mainland Supervisor Kenneth Barker and Shift Manager Bhakti Patel. They toured the mainland operation, met with the traffic guards, and received an overview of the traffic operation and daily responsibilities.

From there, the group came over to the island, met with the client team, and formally invited them to join the BBQ. The Toronto Port Authority team was very supportive and arranged a tour of the Combined Services Building, where the team was shown the fire response operation, equipment, and emergency response capabilities. This was followed by an airside tour, which Warren kindly arranged and supported.

It was a very positive day and a good opportunity for our leadership, frontline staff, and client partners to connect in a more relaxed setting.

The success of any major event depends on the dedication and teamwork of the individuals working behind the scenes. We are pleased to recognize the outstanding efforts of the Access Control Team at Toronto Pearson International Airport (TPIA) for their exceptional support during the Greater Toronto Airport Authority’s (GTAA) Special Event held on July 20 and 21, 2026.

A special thank you goes to Navjot Kaur, Kulveer Kaur, Frank Yonan, and Liljana Salluku, whose professionalism, commitment, and proactive approach played a significant role in the smooth execution of the event. Throughout both days, they consistently demonstrated a high level of service excellence, ensuring that operations ran efficiently and effectively.

What stood out most was their willingness to remain engaged and supportive even during slower setup and tear-down periods. Rather than waiting to be directed, they proactively identified opportunities to assist, contributing wherever help was needed. Their positive attitude, strong work ethic, and collaborative spirit reflected the very best of our ASP service culture.

The client was highly impressed with their performance and personally thanked each team member for their dedication and support. Their efforts not only contributed to the success of the event but also reinforced the strong partnership between ASP and GTAA.

Writing to let you know that your team members assigned yesterday and today were excellent and proactively helpful during our slow set up and tear down moments. I’ve thanked them individually but please also share my positive feedback with Garinder and team.

Simone Holness-Webb, Supervisor, Corporate Programs & Events, GTAA

We would also like to extend our appreciation to our team for fostering a culture of excellence and teamwork. Thank you all for your exceptional contribution, professionalism, and unwavering commitment to delivering outstanding service. Your hard work and dedication are truly appreciated and deserving of recognition.

What a day! A huge thank you to everyone who joined us for this year’s BBQ and helped make it such a memorable event.

I was especially happy that this year we were able to spend time together outdoors rather than being inside. It created a much more relaxed atmosphere and gave everyone the opportunity to sit together, connect, share some laughs, and enjoy time as a team.

I’ve already received a lot of feedback from the team, and I’m genuinely happy to hear how much everyone enjoyed the food, atmosphere, and time together. Your feedback means a lot to us and makes all the effort that goes into organizing the BBQ worthwhile.

And for everyone who participated in the raffle—stay tuned! The raffle ticket winners will be announced in our next newsletter, so make sure you keep an eye out!

I would also like to give a huge shout-out to all the Shift Managers and Supervisors who came in on their days off to support the event. Giving up your personal time to help the team is greatly appreciated and did not go unnoticed.

A special thank you as well to all the on-duty Supervisors and Shift Managers who worked hard behind the scenes to coordinate everything and ensure the BBQ ran smoothly and successfully. And, of course, a special shout-out to the man I call “the man behind the grill,” Michael Smith, for keeping everyone well-fed and making sure the BBQ was a success!

The success of the event was truly a team effort. It was great to see everyone working together, supporting one another, and creating such a positive atmosphere.

Events like this remind us that behind our daily operations is a team of people who work hard, support each other, and make a real difference every day.

Thank you to each and every one of our employees for everything you do for Toronto Pearson and the passengers we serve. Your hard work, dedication, commitment, and professionalism are truly appreciated. Your contributions play an important role in keeping Pearson safe, secure, and welcoming every day.

Thank you again for making it such a great day. Keep smiling, keep supporting each other, and keep being the amazing team that you are!