Security Matters. (TM)
By Annisah Dia, Site Manager
Mahmoud Ghadi joined us in September 2023. He has quickly become an integral part of our ASP team. His punctuality and commitment to his role are commendable, and his positive attitude is infectious.
We’re thrilled to have Mahmoud on board and look forward to his continued positive work ethic that make him a valuable member of our Ottawa Airport team.
Thank you Mahmoud for the enthusiasm and care you bring to our team every day!
By Noman Butt, Acting Operations Manager and Ramakrishna Malkapuram, Service Delivery Manager
As the festive season unfolded, our workplace transformed into a hub of joy, laughter, and camaraderie. In the spirit of giving and gratitude, we extend our deepest thanks to each member of our exceptional staff. Whether you joined us for the Christmas and New Year’s lunch, worked diligently on those special holidays, or contributed to our Food Bank drive, your efforts have truly made this season brighter and more meaningful.
We are immensely grateful to those of you who dedicated your time and efforts to work on Christmas and New Year’s Day. Your commitment and willingness to be on duty during these special days did not go unnoticed. Your hard work ensured that our operations continued smoothly, and for that, we express our heartfelt appreciation. This holiday season, our staff once again demonstrated their incredible generosity by contributing to our Food Bank drive. Your donations will go a long way in supporting those in our community who are facing challenges during this time. It’s inspiring to see our team come together to make a positive impact beyond the walls of our workplace.
As we bid farewell to the holiday season and step into a new year, we carry with us the warmth of the memories created by our remarkable staff. Thank you for your dedication, your presence, and your generosity. The spirit of giving and gratitude you’ve displayed this season sets a beautiful tone for the year ahead. Here’s to another year of collaboration, kindness, and shared moments that make our workplace a truly special community.
By Noman Butt, Acting Operations Manager and Ramakrishna Malkapuram, Service Delivery Manager
The ASP BBQ event was a great way to end the summer – It is always a wonderful feeling to meet all our staff at the airport with a get together! We would like to thank all of you profoundly for making it a big success. It was a memorable day filled with laughter, camaraderie, and high spirits.
We would like to thank each employee for participating and making it successful. We’re extremely lucky to have staff like you on our team and it could have not been possible without you. We sincerely appreciate all your hard work and dedication. Thank you once again for your commitment and invaluable contributions toward helping this business reach its full potential. Keep up the good work!
In the midst of the festivities, we had the pleasure of announcing the winners of our gift card giveaway. A big congratulations to the ten individuals who were fortunate enough to walk away with these special prizes, including 2$100 gift cards, 4 $50 gift cards and 4 $25 gift cards. Your enthusiasm and participation did not go unnoticed, and we are delighted to celebrate your success. As we reflect on the success of the BBQ, we are reminded of the incredible team we have and the positive energy that fills our workplace. Thank you once again to all the employees who attended, making it a day to remember. Here’s to many more moments of shared success and joy in the future.
Rama, Ranjit Bhatti & Noman
Noman , Skender Gacaj & Rama
Rama, Vivian Khoshaba & Noman
Noman & Jagmail Gill
Rama, Sandeep Sidhu & Noel Misquitta
Osmond Coutinho & Rustem Nazarov
Shweta Gaur & Rusmika Nadan
Issa Hassan & Rama
Arshad Naila, Noman & Kalsi Sarabjeet
By Garinder Grewal
It is with great excitement that I share the news of ASP being awarded the Provision of Customer Services at the Winnipeg International Airport(YWG) with the Winnipeg Airport Authority(WAA). This is a big win for us at a new airport. Our responsibility will be to provide Operational Support Representatives (OSR) based at the Air Terminal Building. The WAA prides itself on their Prairie hospitality, and I know we can meet their expectations with hard work and the ASP partnership approach. We will be providing active customer care and continuous presence in public spaces on both groundside and airside areas. This position will be responsible for maintaining a safe, secure, and efficient operating environment for the airport community, passengers, and visiting public at WAA. Stay tuned for more updates.
By Noman Butt, Operations Manager and Ramakrishna Malkapuram, Service Delivery Manager
Nadesha became the unsung hero of the day by helping find a lost cell phone. Instead of simply noting the lost item or directing the passenger to Lost and found, Nadesha took it upon herself to go above and beyond her duties to retrieve the forgotten phone. This act of kindness and resourcefulness didn’t just save the day; it saved the week, month, and perhaps even the entire travel experience for the grateful individual. Please see the comments below from the passenger.
“Nadesha at security went above and beyond to retrieve it. She saved my day, week, month ….!!! Kudos for being kind and resourceful! Thank you Nadesha”.
JASWINDER SODHI & MARSELA MECAJ
On November 24th, our dedicated guard on duty, Sodhi Jaswinder, demonstrated exceptional knowledge and alertness, preventing a potentially serious incident during her shift. Her quick thinking and decisive actions thwarted a situation involving a domestic flight passenger attempting to enter the Transborder area.
As a witness to the event, Shift manager Marsela observed Sodhi Jaswinder’s swift response. Jaswinder maintained her position to ensure that no passengers would inadvertently pass through. Her commitment to duty and unwavering vigilance played a crucial role in averting a potential breach.
She was rightfully recognized with a star for her exemplary service. Her actions not only prevented a potential security breach but also showcased the importance of well-trained and attentive security personnel in ensuring the safety of all stakeholders. A job well done, indeed!
In every workplace, there are individuals who make a difference through their dedication and commitment. Lovleen Kaur, the Shift Manager at Terminal 3, is one such individual. Her proactive response to a challenging incident and ongoing assistance to the team have not only left a positive impression but have also earned her heartfelt appreciation from the clients. This recognition serves as a reminder of the importance of acknowledging and appreciating the hard work of individuals like Lovleen, who contribute to the smooth operation and safety of their workplace. Please see client’s comments below.
“On Dec 3, we had a hectic incident in T3. Lovleen was there ready to assist and even attempted to stop a trespasser. She was on scene until the end to provide any assistance – whatever was required in that moment. Lovleen is always assisting our team with any requests. So, I just wanted to reach out and say thank you for all the hard work! “
By Ramakrishna Malkapuram, Operations Manager
The event was held on the 22nd of September 2023, the 5th day of the airport safety week. The weather was perfect for an effective clean-up, and as usual, the ASP management team comprising of David, Rushmika, Noman, and Rama were in full presence to express their unflinching solidarity for the GTAA initiative. FOD are any foreign objects found in inappropriate locations that can potentially cause damage to aircraft or result in injuries.
We were surprised what we found during our walk – items such as deflated tires, oil cans, empty water bottles, Smart Carte, deflated tires, pieces of luggage, and loose hardware were found near the apron area.
All in all, it was a successful and productive day. We have collectively decided moving forward we will invite our front-line staff to this GTAA initiative to ascertain ASP’s commitment to the safety and security of the Pearson Airport.
By Noman Butt, Operations Manager
On September 12, 2023, at the T3 KLM Lounge Upgrade Ceremony, Marcela showcased her exceptional skills and professionalism while assisting a large group of clients. One client who attended the T3 KLM Lounge Upgrade Ceremony had this to say about Marcela’s contribution: “Please note that Marcela was also a star and assisted with this large group so professionally.”
Marcela’s dedication to her work and her ability to lead within a group setting have consistently exceeded the expectations of our clients. Way to go Marcela!
Surinder Sandhu is a remarkable individual who has been tirelessly safeguarding one of the most challenging posts at Terminal 1, and she has gained a track record in Terminal 1 in thwarting security breaches. Surinder has successfully detected and halted several attempts to breach security protocols and prevented potential threats from infiltrating the airport. Her keen eye for detail, quick thinking, and dedication to her role have undoubtedly saved the day on numerous occasions. Despite the myriad of challenges posed at that location, she has continuously demonstrated unwavering dedication and exceptional performance in her role, and she diligently ensures the security of passengers and staff alike. Her vigilance and quick responses have made the airport a safer place for all who pass through her post. Great job Surinder!!!
In the bustling world of airport terminals it’s not uncommon for moments of panic and chaos to unfold. However, on one eventful day, the quick thinking and instincts of our vigilant guard Ahmedsadik prevented a potential catastrophe from occurring. The incident began when a young child was scared to step off the escalator Ahmedsadik promptly and without hesitation pressed the emergency button. The significance of Ahmed Sadik’s intervention cannot be overstated. Had he not acted promptly, the escalator could have continued its descent, potentially triggering a domino effect of congestion and injuries. Ahmed’s actions disrupted this potential chain reaction and ensured the safety of everyone on the escalator. His timely intervention not only protected passengers but also showcased his dedication to safety and his role as a guardian angel in the terminal. The Greater Toronto Airports Authority (GTAA) and ASP recognized Ahmedsadik’s quick thinking and heroic actions. His timely intervention undoubtedly prevented a major incident and garnered appreciation for his dedication to safety.
In the realm of airport security, individuals like Tajinder are unsung heroes who ensure the safety of passengers and staff on a daily basis. Recently, an incident at Tajinder’s post put her unwavering dedication to the test. She rose to the challenge and exceeded expectations, going above and beyond her duty by sacrificing her personal break time to assist in identifying a person involved in a security breach. She recognized the urgency of the situation and in a selfless act of dedication, Tajinder put the needs of the airport and its passengers above her own. She entered an aircraft to identify the individual responsible for the breach. Her commitment led to successful identification, ensuring that the appropriate authorities could take over the situation. Tajinder demonstrates the indispensable role played by dedicated security personnel in preserving the integrity and safety of GTAA. Keep up the amazing work!
By Anissah Dia, Supervisor
Maria Espinel joined our ASP family in 2018 and has shown commitment and passion for her role. It is evident that she loves her job, and her enthusiasm is contagious among her colleagues.
Whether it’s offering a helping hand to her peers or going the extra mile to ensure the happiness of our passengers, Maria consistently demonstrates her commitment to the success of our organization.
We’re confident that Maria’s dedication will continue to drive our success in the years ahead. Thank you Maria for your dedication to ASP.
Riquiel Keudem has been with us since 2021. His versatility and dedication are truly exceptional. Not only is he a great civil engineer, but he also has the responsibility of a Lead Customer Service Representative at ASP.
Riquiel’s outstanding qualities extend beyond his professional expertise. He is known for his kindness, compassion, and impeccable organizational skills. His caring nature is evident in the way he interacts with colleagues and passengers, always going the extra mile to ensure their needs are met. His work ethics and positive attitude are an inspiration to us all. We are fortunate to have him as a part of our ASP family, and we look forward to witnessing his continued success.
Thank you Riquiel for the positive energy you bring to our team each day!
By Mary Christidis, Operations Manager, Security
We teamed up with the Greater Toronto Airports Authority (GTAA) to spread some festive cheer by doing a surprise pop up with our team to hand out some fun I Am Toronto Pearson branded swag and gift cards. What a great way to kick off the holiday season! Thank you GTAA!!!
By Daniel McCormack, Quality Control Manager
Hello ASP team! I am excited to be writing about the training we recently held at YYC. The team at YYC has always met our contractual requirements concerning annually recertifying guards to continue working their posts. However, after careful thought, we were able to craft a program that reviewed the critical materials required while also allowing all classifications to see what each other is responsible to complete on shift.
With the help of our National Training Manager, Mr. David Ramlagan, we were able to inject some laughter and excitement with the Kahoot quizzes. The overwhelmingly positive feedback suggests that it was a big hit, and as such, we will bring it into all future training — new hire, recurrent or specialized.
These mixed classes were also a terrific way for the ASP family to reconnect after a trying period where we had to isolate, distance, and delay in-person training.
Our participants were all smiles when they got to engage with the content alongside peers they have not seen in months or more. It was not just the value of the information that was taken away from the classes.
David also supplied our site with enough tablets to move the training paperwork, and paperwork of any sort, to a digital format. Over the coming weeks, we will be moving whatever we can online so that the company or client can access necessary information for any staff member in one place: audits, training records, etc.
It is going to be a colossal leap forward in the efficiency of our admin and audit processes. I know that our supervisor team are very excited to cut the time of the audits down by at least half with our new formats.
Lastly, I would like to give a shout out to some of our allstars from the past quarter:
Until next time ASP, take care out there!