By Noman Butt, Operations Manager

We are incredibly proud of Water, known as a true gem of Toronto Pearson, for being featured in the IATP newsletter and on IATP’s Instagram!

Since joining the Pass Office in October 2022, Water has become a familiar and friendly face across the airport. He is always smiling, greeting people warmly, and delivering exceptional customer service. His dedication and willingness to go above and beyond to assist airport employees have made him well-known and highly respected throughout GTAA.

It’s amazing to see all the wonderful comments on Instagram about Water, showcasing his strong work ethic and commitment. Be sure to check out his feature in the IATP newsletter and on Instagram—don’t forget to like, comment, and show your support for Water!


By Ramakrishna Malkapuram, Service Delivery Manager

Professionalism
& Consistency
-Nevila Karruku

Nevila Karruku

I would like to take a moment to appreciate an outstanding employee of our ASP team at Pearson Airport – Nevila Karruku. She demonstrates an exceptional and dedicated attitude, consistently going above and beyond in her efforts. Nevila has awed everyone with her consistent performance, dedication, and above all, her exemplary work ethic. She played a crucial role in preventing and reporting several breaches of security while discharging her duties during her illustrious career.

Nevila started her journey with ASP in January 2008, and since then, she has consistently demonstrated a professional and friendly demeanor while performing her duties as an Access Control Officer. Her unwavering commitment to assisting supervisors and the TPIA management team whenever needed has been remarkable. Nevila’s dedication and professionalism have established her as a role model within our organization.

Her proactive approach and consistent performance have earned her recognition among her peers and appreciation from our client.

We are incredibly proud to have Nevila as part of our team, and her contributions are truly invaluable. Her work ethic and professionalism are truly inspiring, and we look forward to her continued success and contributions to the team.

This recognition is a small token of our appreciation for her hard work and dedication.

Sarpreet Sidhu – Security Specialist

I’d like to take a moment to recognize an exceptional member of our ASP team at Pearson Airport, Sarpreet Sidhu. She exemplifies an “over and above” attitude, consistently going the extra mile to ensure our team’s success. Her proactive approach and willingness to take on additional responsibilities have been instrumental in achieving our operational goals at Pearson Airport, earning appreciation from our client.

Sarpreet began her journey with ASP as a casual security specialist in March 2022, working on the face mask enforcement program initiated during COVID. She became a full-time employee in September 2022, and her hard work and dedication have since earned her recognition among her peers and appreciation from the client.

Sarpreet’s friendly demeanor, combined with her resolve and curiosity to learn and adapt to different challenges, has made her stand out. After her role as a face mask enforcement specialist, she took on the challenge of the Arrivals Testing Program in T1 & T3 during COVID, enforcing mandatory testing of arriving passengers from outside Canada.

Sarpreet is a quick learner, and her ability to adapt and assist her colleagues has set her apart. Her consistency and dedication were noticed by the ASP management at Pearson Airport, leading to her taking on more challenging assignments such as Patrol, Transborder, Trespass, Terminal 1 Node F, and Terminal 3 AT Level Specialist.

In August 2024, Sarpreet added another achievement to her list when she was selected for yet another challenging task of transporting medical emergency responders from the public side of the Pearson Airport into the restricted area. Her unwavering commitment and hard work made her one of the top Medical Emergency (ME) Security Specialist at Pearson Airport. In November 2024, she became a full-time ME Specialist.

We are incredibly proud to have Sarpreet Sidhu as part of the ASP team and wish her continued success in achieving greater heights. Her dedication and professionalism are truly inspiring.


By Ramakrishna Malkapuram, Service Delivery Manager

Great Attitude
is Everything
-Guled Hussein

Guled Hussein

It gives me great pleasure to recognize and appreciate an outstanding member of our ASP team at Pearson International Airport – Guled Hussein. Guled exemplifies an “over and above” attitude, consistently going the extra mile to ensure team success. His proactive approach and willingness to take on additional responsibilities have been instrumental in achieving our operational goals at Pearson Airport, earning well-deserved appreciation from everyone.

On January 20, 2017, Guled Hussein embarked on his journey with ASP in a part-time role as an Airside Gate Break Reliever. His unrelenting hard work, helpful nature, and positive attitude quickly earned him tremendous respect and admiration from supervisors at airside and in the terminal, as well as from the ASP management team at the airport. During this period, he gained valuable experience in various locations at the airport, including Airside Gates, NPSV, the Terminal, and various ad-hoc assignments.

On January 24, 2022, Guled transitioned to a full-time access control guard at the airside gates. His positive attitude, hard work, and willingness to help earned him numerous accolades from everyone at Pearson Airport. On July 4, 2024, he became a certified AVOP holder, bringing him closer to achieving greater heights. On July 24, he earned a well-deserved promotion to Lead Security Guard and was entrusted with the challenging role of leading and managing airside operations as an Airside Supervisor.

Guled demonstrated great temperament and adapted well to his leadership role during a time when airside operations were extremely challenging due to Airside Restoration Construction Capital Projects. His understanding and experience of airside operations, combined with his calm demeanor and presence of mind in challenging situations, made him stand out. Guled is a true team player, always ready to support his colleagues and foster a collaborative environment. His positive attitude and dedication combined with unwavering loyalty and commitment made him a role model within our organization. We are proud to have Guled Hussein as part of the ASP team and wish him continued success in achieving greater heights.


By Dalel Mharbi, Operations Manager

A big Thanks to All the Cart Handlers

Throughout Winnipeg’s harsh winter conditions, we want to express our deepest gratitude to all cart handlers. These dedicated individuals spend the majority of their shifts outside, enduring freezing temperatures that range from 0°C to -47°C.

Gaelle, Ruslan, Cynthia, Bernard, Alex, and Yaroslav have each been essential to our smooth operations. Their vigilance, support, and tireless work ethic have been key to maintaining efficiency and ensuring everything runs seamlessly.

I sincerely appreciate their unwavering commitment and am incredibly proud to have such an exceptional team!


By Dalel Mharbi, Operations Manager

Announcement: Dina Kordina Promoted to Supervisor

I am thrilled to announce that Dina Kordina has been promoted to Supervisor at the YWG Airport! Dina began her journey at the airport in 2022 as a Customer Service Representative. Dina began her journey at the airport in 2022 as a Customer Service Representative. With her strong personality, dedication to helping passengers, and unwavering support for her coworkers, Dina quickly proved herself to be an excellent fit for leadership. In 2024, she stepped into the Acting Supervisor role, and as of January 2025, Dina has officially taken on the position of Supervisor.

Dina exemplifies the values of hard work and commitment, making her a vital contributor to ASP’s Customer Service team.

In her free time, Dina enjoys spending quality moments with her family, reading, and playing board games. This year, she has also set an exciting goal: to conquer one of Manitoba’s most challenging hiking trails!

Please join me in congratulating Dina on her welldeserved promotion. We are confident she will continue to shine and achieve great success within ASP!

Meet Navneet by Dalel Mharbi, Operations Manager

Navneet is a dedicated and hardworking employee, recognized for her kind demeanor, confident personality, and strong commitment to teamwork. Her unwavering support for her colleagues and positive energy make her an invaluable member of our team.

Since joining the airport in 2023, Navneet has consistently uplifted those around her. In December 2024, she stepped into the role of acting supervisor, where she has excelled as a dependable leader and a vital support to the team.

Outside of work, Navneet has a passion for Italian cuisine and spends her free time learning to create delicious Italian dishes. Her enthusiasm and talent extend beyond her role, showcasing her dedication to personal growth and new experiences.

I am confident that Navneet has an incredibly bright future with ASP, and we are excited to watch her continue to grow and succeed.


By Anissah Dia, Service Delivery Manager


By Noman Butt, Operations Manager

This year’s 2025 NOASH Week FOD Walk was a big success, with great turnout. To keep things organized, we split the team between T1 and T3, allowing us to cover more ground and show even more support. It’s always surprising what you can find out there! Just a quick reminder – FOD (Foreign Object Debris) is every AVOP driver’s responsibility. If you come across something too large or contaminated to handle, report it to the Operations Control Centre (IOCC) at 416-776- 3055.


By Dalel Mharbi, Operations Manager

We’re excited to announce the promotion of four outstanding personnel at the Winnipeg International Airport: Aishwarya, Navneet, Moon, and Navjot have been promoted to Team Lead roles.

Each of them has shown a strong sense of responsibility, teamwork, and leadership — stepping up to guide others, support operations, and represent ASP with professionalism and pride. And it is important to recognize and support those who show the potential to grow. These four individuals have truly earned this opportunity,

At ASP, we’re committed to developing talent from within and giving our employees the chance to lead, learn, and build a lasting career. We’re proud to see Aish, Navneet, Moon, and Navjot step into these roles — and we know they’ll continue to inspire those around them.

Great work, and congratulations to our new team leads!


By Farhad Mohammad, Operations Manager

I am pleased to announce that Pawanpreet Kaur Lochab has been selected as the Employee of the Month for April 2025.

Pawan currently serves as an Operator (OCO) in the Airport Operations Communications Centre (AOCC) at Billy Bishop Toronto City Airport (BBTCA). She has demonstrated outstanding initiative by developing and refining the training program for new OCOs and has worked collaboratively to enhance the role by introducing site-specific radio etiquette training.

Her dedication to the team and her continuous drive for improvement have made her an excellent candidate for the position of backup Shift Manager. With ongoing training, we are confident that Pawan will continue to thrive in this expanded role.

ASP Security is proud to recognize employees like Pawan who consistently go above and beyond.

Congratulations, Pawan!


By Noman Butt, Operations Manager

I’m excited to announce some incredible news with all of you. Toronto Pearson was recently recognized with the esteemed title of “Best Airport over 40 Million Passengers in North America” by Airports Council International (ACI) on March 11th. This recognition is a part of ACI’s World Airport Service Quality (ASQ) program.

For more than a decade, the ASQ program has set the standard for measuring passenger satisfaction at airports worldwide. Winning this award for five consecutive years, from 2017 to 2021, is a remarkable achievement.

I want to extend my deepest gratitude to each and every one of you for your unwavering dedication and commitment to exceptional service. This recognition speaks volumes about the teamwork, tireless efforts, and unwavering professionalism exhibited by our ASP team across all departments.

Every member of our team, whether on the frontline or in management, has played a pivotal role in this success. Your passion, hard work, and dedication have not only contributed to Toronto Pearson’s success as an airport but have also enhanced the passenger experience significantly.

Additionally, I want to express sincere appreciation to the Greater Toronto Airports Authority (GTAA) for their continuous support and collaboration. We are truly grateful for the opportunity to be associated with this esteemed organization and for their ongoing commitment to excellence.