I’m excited to announce some incredible news with all of you. Toronto Pearson was recently recognized with the esteemed title of “Best Airport over 40 Million Passengers in North America” by Airports Council International (ACI) on March 11th. This recognition is a part of ACI’s World Airport Service Quality (ASQ) program.

For more than a decade, the ASQ program has set the standard for measuring passenger satisfaction at airports worldwide. Winning this award for five consecutive years, from 2017 to 2021, is a remarkable achievement.

I want to extend my deepest gratitude to each and every one of you for your unwavering dedication and commitment to exceptional service. This recognition speaks volumes about the teamwork, tireless efforts, and unwavering professionalism exhibited by our ASP team across all departments.

Every member of our team, whether on the frontline or in management, has played a pivotal role in this success. Your passion, hard work, and dedication have not only contributed to Toronto Pearson’s success as an airport but have also enhanced the passenger experience significantly.

Additionally, I want to express sincere appreciation to the Greater Toronto Airports Authority (GTAA) for their continuous support and collaboration. We are truly grateful for the opportunity to be associated with this esteemed organization and for their ongoing commitment to excellence.

As part of our ongoing commitment to enhancing the passenger experience at the Ottawa International Airport, we’re excited to share some news about the evolution of our customer service team. Building on our existing services, the team has recently taken on new tasks to better serve travelers passing through the airport.

ASP Customer Service Representatives will be stationed throughout the terminal and are now tasked with providing not only general airport and tourist information but also offer assistance past security in the Centre court area.

In addition to staffing the information desk, our team has adopted a dynamic approach by “taking off” to rove the terminals. This proactive strategy allows us to reach passengers wherever they may be, ensuring that no inquiry goes unanswered, and no traveler feels lost in the bustling atmosphere of the airport.

So, the next time you’re at the airport, keep an eye out for our ASP Customer Service Representatives. Whether they’re stationed at the information desk or roaming the terminal, they’re here to make your journey smoother and more enjoyable!

As the festive season unfolded, our workplace transformed into a hub of joy, laughter, and camaraderie. In the spirit of giving and gratitude, we extend our deepest thanks to each member of our exceptional staff. Whether you joined us for the Christmas and New Year’s lunch, worked diligently on those special holidays, or contributed to our Food Bank drive, your efforts have truly made this season brighter and more meaningful.

We are immensely grateful to those of you who dedicated your time and efforts to work on Christmas and New Year’s Day. Your commitment and willingness to be on duty during these special days did not go unnoticed. Your hard work ensured that our operations continued smoothly, and for that, we express our heartfelt appreciation. This holiday season, our staff once again demonstrated their incredible generosity by contributing to our Food Bank drive. Your donations will go a long way in supporting those in our community who are facing challenges during this time. It’s inspiring to see our team come together to make a positive impact beyond the walls of our workplace.

As we bid farewell to the holiday season and step into a new year, we carry with us the warmth of the memories created by our remarkable staff. Thank you for your dedication, your presence, and your generosity. The spirit of giving and gratitude you’ve displayed this season sets a beautiful tone for the year ahead. Here’s to another year of collaboration, kindness, and shared moments that make our workplace a truly special community.

The ASP BBQ event was a great way to end the summer – It is always a wonderful feeling to meet all our staff at the airport with a get together! We would like to thank all of you profoundly for making it a big success. It was a memorable day filled with laughter, camaraderie, and high spirits.

We would like to thank each employee for participating and making it successful. We’re extremely lucky to have staff like you on our team and it could have not been possible without you. We sincerely appreciate all your hard work and dedication. Thank you once again for your commitment and invaluable contributions toward helping this business reach its full potential. Keep up the good work!

Congratulations to the Winners:

In the midst of the festivities, we had the pleasure of announcing the winners of our gift card giveaway. A big congratulations to the ten individuals who were fortunate enough to walk away with these special prizes, including 2$100 gift cards, 4 $50 gift cards and 4 $25 gift cards. Your enthusiasm and participation did not go unnoticed, and we are delighted to celebrate your success. As we reflect on the success of the BBQ, we are reminded of the incredible team we have and the positive energy that fills our workplace. Thank you once again to all the employees who attended, making it a day to remember. Here’s to many more moments of shared success and joy in the future.

Arshad Naila, Noman & Kalsi Sarabjeet

It is with great excitement that I share the news of ASP being awarded the Provision of Customer Services at the Winnipeg International Airport(YWG) with the Winnipeg Airport Authority(WAA). This is a big win for us at a new airport. Our responsibility will be to provide Operational Support Representatives (OSR) based at the Air Terminal Building. The WAA prides itself on their Prairie hospitality, and I know we can meet their expectations with hard work and the ASP partnership approach. We will be providing active customer care and continuous presence in public spaces on both groundside and airside areas. This position will be responsible for maintaining a safe, secure, and efficient operating environment for the airport community, passengers, and visiting public at WAA. Stay tuned for more updates.

The event was held on the 22nd of September 2023, the 5th day of the airport safety week. The weather was perfect for an effective clean-up, and as usual, the ASP management team comprising of David, Rushmika, Noman, and Rama were in full presence to express their unflinching solidarity for the GTAA initiative. FOD are any foreign objects found in inappropriate locations that can potentially cause damage to aircraft or result in injuries.

We were surprised what we found during our walk – items such as deflated tires, oil cans, empty water bottles, Smart Carte, deflated tires, pieces of luggage, and loose hardware were found near the apron area.

All in all, it was a successful and productive day. We have collectively decided moving forward we will invite our front-line staff to this GTAA initiative to ascertain ASP’s commitment to the safety and security of the Pearson Airport.