There are people whose work gets noticed immediately. And then there are people without whom a strong team simply cannot function. Dina is exactly that kind of person.

She began her professional journey as a CSR, and through dedication, hard work, and a strong sense of responsibility, she grew into a supervisor trusted by both her colleagues and leadership. Her story is a true example of how real leadership is built not through loud words, but through consistent actions every single day.

Dina is not someone who waits to be assigned tasks. She listens carefully, analyzes situations quickly, thinks through every step, and approaches her work with a clear plan already in mind. Because of this, even the most challenging processes under her supervision are handled with confidence, organization, and professionalism from start to finish.

She is someone people can rely on in any situation – especially during stressful moments, high-pressure situations, or unexpected challenges. Dina does not create unnecessary noise or seek attention; instead, she quietly takes responsibility and ensures the job gets done. People like her become the backbone of a team.

One of the qualities that truly makes Dina stand out is her willingness to help others. She is always ready to support colleagues, guide them, answer questions, or step in whenever needed. And her kindness extends beyond the team – passengers and airport visitors also feel her professionalism, attentiveness, and genuine care in every interaction.

Outside of work, Dina values the things that matter most: spending time with family and friends, enjoying nature, and traveling. She carries a rare balance of strength, kindness, and dedication, which makes her not only an exceptional supervisor, but also a person deeply respected by everyone around her.

Some people simply do their job. Others set the standard for everyone around them. Dina is one of those people.

As we wrap up another busy holiday season, we want to take a moment to recognize the incredible individuals who make our team what it is. Over the past few weeks, we have seen dedication, teamwork, and generosity consistently demonstrated — and it has truly not gone unnoticed.

To everyone who joined our holiday gatherings, thank you for bringing positivity and connection to our celebrations. These moments remind us that we are more than colleagues — we are a supportive and united team.

A special thank you to those who worked through Christmas and New Year’s. Being on duty during the holidays requires personal sacrifice, and your commitment ensured that our operations continued smoothly and professionally. Your reliability and strong work ethic reflect the true strength of our organization.

As we move into the new year, we do so with appreciation and confidence. Thank you for your hard work, professionalism, and the positive attitude you bring each day. Together, we will continue building a workplace grounded in respect, teamwork, and excellence.

Here’s to a successful and rewarding year ahead.

I would like to congratulate our Specialist, Nimal Antony, on receiving recognition from ASP and the Greater Toronto Airports Authority. Please see the client’s comments below:

“I am writing to formally recognize Behavioral Specialist, Nimal Antony, for his exceptional professionalism, patience, and composure while handling two recent challenging instances while on duty.

During a recent incident involving an intoxicated male subject suspected to be under the influence of narcotics, Nimal demonstrated outstanding situational awareness and calm decision-making. He effectively maintained control of the situation, ensured public safety, and coordinated with SOC, PRP, CBSA, and Paramedic services until the individual received appropriate medical care. Despite challenging conditions, his actions reflected strong judgment, professionalism, and adherence to protocol, resulting in a safe resolution.

His ability to manage high-stress situations while keeping his composure sets an excellent example for his colleagues and reflects positively on ASP as a whole. Please extend our sincere thanks and congratulations to Nimal, on behalf of the GTAA Safety and Security Team, for his excellent service.”

Nimal, thank you for your professionalism, leadership, and commitment to safety. You have represented our team exceptionally well, and we are proud of your outstanding work.

Keep up the great work!

We’re proud to share that ASP YOW is now completing the ASQ (Airport Service Quality) surveys at the Ottawa International Airport!

This marks our 9th active position this season, highlighting the continued growth of our team and the trust placed in us to deliver excellent customer service on the floor.

Collecting passenger feedback helps us showcase the positive experiences our team creates every day and sets us up for continued success in the year ahead.

A big thank you to our team for your professionalism, dedication, and commitment to excellence. This achievement wouldn’t be possible without you.

I am pleased to announce that John Lakatosh has been selected as the Employee of the Month for December 2025.

John has been a consistently positive and dependable presence at AOCC. He supports both PortsToronto operations through his role as an OCO and ASP Security operations by actively training and mentoring new recruits.

In recent months, John has been engaged in training new employees, generously sharing his extensive knowledge of airport operations. During a recent high-stress incident, he demonstrated exceptional leadership by taking control of the call, ensuring full adherence to SOPs, accurately documenting critical information, and coordinating effectively with the appropriate partners.

ASP Security is proud to recognize employees like John who consistently take pride in their work and make meaningful contributions to their team. John sets a strong standard for reliability, professionalism, and consistency.

Congratulations John!

During the Christmas and New Year holidays, one of the busiest times of the year, the airport operations faced exceptionally challenging conditions. The holiday days were marked by severe winter weather, blizzard conditions, extremely low temperatures, and an unusually high number of flight cancellations and delays. Passenger volumes were overwhelming and the working environment demanded constant adaptability and resilience. It was during this demanding period that Mohammed Ayach, our roving agent, truly distinguished himself.

Amid the pressure of large crowds and unpredictable disruptions, Mohammed consistently demonstrated calm leadership, sharp situational awareness, and a strong commitment to passenger care.

The complexity of managing high passenger volumes while maintaining operational balance across multiple airlines required more than standard procedures – it required the ability to think quickly, act decisively, and adapt in real time.

Mohammed showed an exceptional understanding of airport flow and passenger dynamics. He skillfully managed large concentrations of passengers, thoughtfully distributing volumes without disrupting the operations of other airlines or interfering with their passenger flow to counters. Even during peak congestion, he ensured effective line management while preserving the efficiency of the broader airport operation. As emphasized the airport’s Manager of Operations, Mohammed Ayach possesses a rare and invaluable talent – the ability to think the problem through and manage evolving situations.

His strength lies in his capacity to assess complex, fastchanging environments and take control of situations with clarity and confidence. This natural ability allows him to turn high-pressure moments into structured, workable solutions that benefit both passengers and airport operations. What truly sets Mohammed apart is his ability to find quick, effective solutions in situations that do not occur every day. He consistently anticipates challenges before they escalate and responds promptly to unexpected circumstances. Despite the intensity of the holiday rush and difficult weather conditions, he remained focused on delivering a smooth, organized, and supportive passenger experience.

Through clear communication, empathy, and decisive action, Mohammed ensured that passengers felt guided, informed, and respected during moments of uncertainty. His efforts significantly contributed to smoother airport operations and a noticeably improved passenger experience during one of the most demanding periods of the year. We are extremely proud to have Mohammed Ayach as part of our team. His performance during the holiday season is a powerful reminder that supporting passengers – especially under challenging conditions – is not just a responsibility, but a true talent.

We are sincerely grateful for his dedication, professionalism, and the positive impact he continues to make every day.

Working in this role is more than just a job – it’s a personal challenge that tests strength, resilience, and commitment.

This winter arrived early and pushed our airport to its limits. Extreme cold, powerful winds, blizzard conditions, and relentless snowfall became the daily reality. Yet in the face of these harsh conditions, our cart and baggage support team showed exactly what true dedication looks like.

Alex, Ruslan, Yaroslav, Leonel, Khaiat, and Bernard reported to work every single day, undeterred by freezing temperatures and physically demanding conditions. Maneuvering and organizing baggage carts through deep snow and fierce winds requires endurance, determination, and grit, and they delivered all of it without hesitation or complaint.

But their contribution goes beyond physical strength. They brought pride in their work, commitment to the airport, and genuine care for our passengers. Always visible, always dependable, and always ready to help, they transformed one of the toughest winters into a powerful display of resilience and professionalism.

They don’t just wear bright jackets! They carry a strong spirit!

The ASP Women’s Employee Resource Group recently gathered on Friday, January 23rd, marking its sixth meeting. Thank you to all participants for attending.

Discussion Points:

• Recruitment of additional worker members, all gender identities welcome – in progress
• ASP’s annual Engagement Survey – in progress
• Celebrating International Women’s Day, March 08 2026 – in progress
• Implementation of a female first aid mannequin in RES/ CIC – completed
• Ontario PSISB update: 25% of license holders in 2025 were female, up from 15% in 2024 – completed

The WERG is open to new members at any time and is not restricted to female staff only; allies may also apply. If you are interested in joining please email inclusive@securityasp.com. The next virtual meeting is Friday, April 24, 2026 from 10:30am-12:00pm EDT via Microsoft Teams.

The RES/CIC Division is proud to welcome Douglas Hardy as an Operations Manager. Doug joined ASP on December 08, 2025, and is responsible for half of the division’s portfolio of accounts, primarily the City of Toronto respites and the QuadReal residential sites. Doug’s valuable industry experience is a welcome addition to the management team, and we are pleased to have him supporting the organization.

Exhibition Grounds / Better Living Centre Mobile Patrols (City of Toronto) on December 15, 2026

Metrolinx Network Operations Centre (Metrolinx) on January 02, 2026

Herkimer Street Apartments (Q Residential) on January 21, 2026

Halton Regional Centre Mobile Patrols (The Regional Municipality of Halton) on January 26, 2026