By Dalel Mharbi, Operations Manager

Announcement: Dina Kordina Promoted to Supervisor

I am thrilled to announce that Dina Kordina has been promoted to Supervisor at the YWG Airport! Dina began her journey at the airport in 2022 as a Customer Service Representative. Dina began her journey at the airport in 2022 as a Customer Service Representative. With her strong personality, dedication to helping passengers, and unwavering support for her coworkers, Dina quickly proved herself to be an excellent fit for leadership. In 2024, she stepped into the Acting Supervisor role, and as of January 2025, Dina has officially taken on the position of Supervisor.

Dina exemplifies the values of hard work and commitment, making her a vital contributor to ASP’s Customer Service team.

In her free time, Dina enjoys spending quality moments with her family, reading, and playing board games. This year, she has also set an exciting goal: to conquer one of Manitoba’s most challenging hiking trails!

Please join me in congratulating Dina on her welldeserved promotion. We are confident she will continue to shine and achieve great success within ASP!

Meet Navneet by Dalel Mharbi, Operations Manager

Navneet is a dedicated and hardworking employee, recognized for her kind demeanor, confident personality, and strong commitment to teamwork. Her unwavering support for her colleagues and positive energy make her an invaluable member of our team.

Since joining the airport in 2023, Navneet has consistently uplifted those around her. In December 2024, she stepped into the role of acting supervisor, where she has excelled as a dependable leader and a vital support to the team.

Outside of work, Navneet has a passion for Italian cuisine and spends her free time learning to create delicious Italian dishes. Her enthusiasm and talent extend beyond her role, showcasing her dedication to personal growth and new experiences.

I am confident that Navneet has an incredibly bright future with ASP, and we are excited to watch her continue to grow and succeed.


By Anissah Dia, Service Delivery Manager


By Noman Butt, Operations Manager

This year’s 2025 NOASH Week FOD Walk was a big success, with great turnout. To keep things organized, we split the team between T1 and T3, allowing us to cover more ground and show even more support. It’s always surprising what you can find out there! Just a quick reminder – FOD (Foreign Object Debris) is every AVOP driver’s responsibility. If you come across something too large or contaminated to handle, report it to the Operations Control Centre (IOCC) at 416-776- 3055.


By Dalel Mharbi, Operations Manager

We’re excited to announce the promotion of four outstanding personnel at the Winnipeg International Airport: Aishwarya, Navneet, Moon, and Navjot have been promoted to Team Lead roles.

Each of them has shown a strong sense of responsibility, teamwork, and leadership — stepping up to guide others, support operations, and represent ASP with professionalism and pride. And it is important to recognize and support those who show the potential to grow. These four individuals have truly earned this opportunity,

At ASP, we’re committed to developing talent from within and giving our employees the chance to lead, learn, and build a lasting career. We’re proud to see Aish, Navneet, Moon, and Navjot step into these roles — and we know they’ll continue to inspire those around them.

Great work, and congratulations to our new team leads!


By Farhad Mohammad, Operations Manager

I am pleased to announce that Pawanpreet Kaur Lochab has been selected as the Employee of the Month for April 2025.

Pawan currently serves as an Operator (OCO) in the Airport Operations Communications Centre (AOCC) at Billy Bishop Toronto City Airport (BBTCA). She has demonstrated outstanding initiative by developing and refining the training program for new OCOs and has worked collaboratively to enhance the role by introducing site-specific radio etiquette training.

Her dedication to the team and her continuous drive for improvement have made her an excellent candidate for the position of backup Shift Manager. With ongoing training, we are confident that Pawan will continue to thrive in this expanded role.

ASP Security is proud to recognize employees like Pawan who consistently go above and beyond.

Congratulations, Pawan!


By Noman Butt, Operations Manager

I’m excited to announce some incredible news with all of you. Toronto Pearson was recently recognized with the esteemed title of “Best Airport over 40 Million Passengers in North America” by Airports Council International (ACI) on March 11th. This recognition is a part of ACI’s World Airport Service Quality (ASQ) program.

For more than a decade, the ASQ program has set the standard for measuring passenger satisfaction at airports worldwide. Winning this award for five consecutive years, from 2017 to 2021, is a remarkable achievement.

I want to extend my deepest gratitude to each and every one of you for your unwavering dedication and commitment to exceptional service. This recognition speaks volumes about the teamwork, tireless efforts, and unwavering professionalism exhibited by our ASP team across all departments.

Every member of our team, whether on the frontline or in management, has played a pivotal role in this success. Your passion, hard work, and dedication have not only contributed to Toronto Pearson’s success as an airport but have also enhanced the passenger experience significantly.

Additionally, I want to express sincere appreciation to the Greater Toronto Airports Authority (GTAA) for their continuous support and collaboration. We are truly grateful for the opportunity to be associated with this esteemed organization and for their ongoing commitment to excellence.


By Noman Butt, Operations Manager

Sumandeep Dhaliwal

Sumandeep Dhaliwal

I am writing to bring to your attention the exceptional performance of Sumandeep Dhaliwal, who is currently stationed at the main access control post in T1 during nightshifts.

Sumandeep Dhaliwal demonstrates remarkable dedication and professionalism in her role. Her positive attitude and strong work ethic set a standard of excellence that is truly commendable.

Despite the challenges inherent in her position, Sumandeep consistently goes above and beyond, ensuring that her responsibilities are fulfilled with precision and care. Her commitment to maintaining security protocols while also fostering a welcoming environment is truly exemplary.

I believe it is essential to acknowledge Sumandeep Dhaliwal’s contributions and to express appreciation for her outstanding service.

Egmidio Alejo

I am delighted to highlight the outstanding performance of Egmidio Alejo over the past three months. Egmidio has consistently demonstrated exceptional dedication and vigilance in his role, earning well-deserved recognition from his peers and supervisors.

Recently, Egmidio was commended by PSO for his exemplary work. He intercepted a new employee attempting to exit without an escort, despite being left unattended in a restricted area for an extended period. His quick thinking and commitment to security protocols prevented a potential breach, showcasing his unwavering dedication to his duties.

His proactive approach not only ensures compliance but also enhances the safety and security of our premises.

SARKHADON YALDA, DALE PERSHAD & NOMAN BUTT

Dale Pershad

In our busy workdays, sometimes it’s the little things that really matter. That’s what happened with one of our team members, Dale Pershad. He got a task from ASP supervisors that seemed normal at first. But what Dale did next was really impressive. Not only did Dale do the task really well, but he also did more. Dale made a detailed report with pictures for everyone on the team to see.

This shows how dedicated and practical Dale is. He didn’t let problems get in the way – he faced them directly. And this isn’t the first time he’s shown this dedication. Whether it’s helping supervisors or making sure tasks are done perfectly, Dale is a big help to our team.

Because of people like Dale, our team is known for doing great work. They remind us that doing our best isn’t just about what we do, but how we do it – with passion, determination, and a commitment to doing our best. Great job, Dale! You’re an inspiration to us all.

??? & SADIQ SEDIQULLAH

Sadiq Sediqullah

Sadiq Sediqullah’s journey at ASP is truly remarkable, and his story exemplifies the importance of first impressions. His journey with ASP started in June 2023, when Sadiq started as an airside access control guard but his exceptional attitude, unwavering commitment, and ability to tackle any task with precision quickly set him apart. The terminal and airside supervisors recognized his outstanding performance, making him a sought-after guard to help with difficult tasks.

Sadiq’s dedication led to him being cross-trained for multiple posts and clients including IFC, British Airways, Airside Breaks, Terminal access control, and Specialists (Baggage Hall). His versatility and excellence prompted further advancement, and he became a supervisor at IFC, Airside, and Terminal – a rare distinction indeed.

Sadiq’s journey serves as a testament to the opportunities for growth within our organization.


By Anissah Dia, Site Manager

As part of our ongoing commitment to enhancing the passenger experience at the Ottawa International Airport, we’re excited to share some news about the evolution of our customer service team. Building on our existing services, the team has recently taken on new tasks to better serve travelers passing through the airport.

ASP Customer Service Representatives will be stationed throughout the terminal and are now tasked with providing not only general airport and tourist information but also offer assistance past security in the Centre court area.

In addition to staffing the information desk, our team has adopted a dynamic approach by “taking off” to rove the terminals. This proactive strategy allows us to reach passengers wherever they may be, ensuring that no inquiry goes unanswered, and no traveler feels lost in the bustling atmosphere of the airport.

So, the next time you’re at the airport, keep an eye out for our ASP Customer Service Representatives. Whether they’re stationed at the information desk or roaming the terminal, they’re here to make your journey smoother and more enjoyable!


By Garinder Grewal, Director of Aviation

At Billy Bishop Toronto Airport (BBTCA), exceptional customer service isn’t just a goal; it’s a standard upheld by individuals like Zahra Ahmadi, a valued member of the ASP Inc. team. Zahra’s role revolves around ensuring passengers have a seamless, positive experience, particularly with the PIK- machines, and providing top-notch customer service.

Recognized by ASP Inc. for her outstanding dedication, Zahra has consistently received positive feedback from clients. Her proactive approach to assisting passengers sets her apart, as she goes above and beyond to enhance their journey. Whether it’s guiding travellers through the airport or addressing their concerns with warmth and efficiency, Zahra is committed to delivering excellence.

What truly distinguishes Zahra is her proactive mindset. She doesn’t wait for issues to arise; instead, she actively seeks opportunities to improve the passenger experience. Zahra’s keen eye for detail enables her to identify out-ofservice equipment or escalators promptly. By promptly reporting these issues to airport operations, she ensures swift resolutions, minimizing disruptions for passengers.

Zahra Ahmadi exemplifies ASP Inc.’s commitment to exceptional service at BBTCA. Her dedication, proactive approach, and unwavering focus on passenger satisfaction make her an invaluable asset. As she continues to elevate the standard of customer service, Zahra sets a shining example for her colleagues and inspires those around her to strive for excellence.


By Annisah Dia, Site Manager

Mahmoud Ghadi

Mahmoud Ghadi

Mahmoud Ghadi joined us in September 2023. He has quickly become an integral part of our ASP team. His punctuality and commitment to his role are commendable, and his positive attitude is infectious.

We’re thrilled to have Mahmoud on board and look forward to his continued positive work ethic that make him a valuable member of our Ottawa Airport team.

Thank you Mahmoud for the enthusiasm and care you bring to our team every day!