We are both delighted and disheartened to announce the retirement of our Access Control guard Vinod Manchanda. Vinod has been an outstanding part of our organization since January of 2008 and an Access Control guard at Toronto Pearson since August 2004.

Vinod has been a tremendous employee and an integral part of our company for the last 13 years. His contribution will always be valued. His hard work, commitment, dedication, and punctuality will be greatly are worthy of admiration. Filling his shoes will be an almost impossible task.

On behalf of everyone at ASP Inc, I would like to thank him for his years of service and wish him the best of luck.

“On behalf of everyone at A.S.P. Inc. I would like to thank Vince for his years of service and wish him best of luck”

I am pleased to announce that Tyler Hilderbrandt has been promoted to the Supervisor role at the YSB airport on May 28, 2021. Tyler is very passionate about customer service and being part of the Security team at ASP. Tyler started his ASP Journey as a guard on Nov 1st 2018 when ASP acquired the contract. He worked his way from a guard to become a lead. He was selected by YSB authorities and ASP to assist the supervisor with annual parking and training of new employees for their AVOP. Tyler went above and beyond to assist the new manager on-site while he was training. In addition to his duties, he was selected as a health and safety rep for YSB. In Feb 2021, he was placed in the pass control office and was in charge of various duties assigned by YSB. In May 2021, Tyler applied for the site supervisor at YSB. We are very proud of Tyler’s achievements and are looking forward to seeing his continued growth within our organization. We wish Tyler the best of success in the new Supervisor role.

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As new technology is introduced the need for support increases as well. ASP has launched an internal ticketing system to support our evergrowing IT infrastructure. Support requests for anything related to the Intranet or IT Systems Support should be done through this function. Some of the support requests may include but are not limited to,

1. New Page or List Creation (Help)
2. Permission or Access Assistance
3. Site Links and Webpart Creation
4. Library Structure and Content Building
5. News and Events Help
6. Systems not functioning properly
7. General Support

To submit a support request, navigate to the Projects and Information Systems page. Scroll down to the “Need Support” Heading and follow the on screen instructions. Automated emails will be generated to advise you of the status of your support requests.

We are a quarter of the way through 2021 and we are beginning to see a change in operations as we plan and prepare for our borders potentially opening up later this year. Below is a focus on activity we have had in each of our operations:

Pearson Airport Security

• We are supporting the GTAA with the mandatory COVID-19 testing for International arriving passengers and mandatory hotel quarantine, where we are providing over 60 employees daily.
• We are proud to play a role in Toronto Pearson being awarded the “Best large airport in North America” for the fourth year in a row and also receiving a new award for “Best hygiene measures in North America.”
• The new virtual recertification program has been rolled out at the beginning of this year, with the portion of the program being put on our LMS Ispring we are now able to recertify our employees while complying with the current covid restriction.
• We are beginning to roll out our SRA app which is the mobile app for booking of additional guards for specific projects – this provides efficiency in our operations and our response to our clients as well as reducing our carbon footprint.

Calgary Airport Security

• New process for temperature screening at NPS points – wristbands issued to employees to eliminate the need to be temperature screened repeatedly during shift
• We conducted Training classes for SOC and New Hires
• ASP personnel now have dedicated Lunchroom
• Additional Terminal Patrollers have been brought in to assist with COVID quarantine requirements
• We have implemented the ASP intranet along with the new training credential tracker to better report to our clients
• Human Resources implemented Bamboo autoreminders for licenses and credentials – employees now receive reminders directly to their personal emails

Sudbury Airport Security

• We have developed some bespoke technology in enhancing our service delivery to Sudbury Airport by creating an Electronic Aircraft parking app. This app will eliminate the need for manual reports and will make for more efficient reporting to our client.
• As we are going through some contractual changes in the operation due to the effects of COVID-19. Many of our staff have gone above and beyond in their support to not only to ASP but also to Greater Sudbury Airport. Simon Duchesne and Larry Duvall who are constantly are willing to support the operation and regularly make themselves available to support the operation.

Thank you from all of us at ASP.

“we are beginning to see a change in operations as we plan and prepare for our borders to open later this year”

Geetings from the ASP team in Northern Ontario! Contrary to the common misconception that it’s always Christmas in Sudbury – YSB operations have in fact been heating up with lots of wins in Q1.

Congratulations to all of the Access Control Guards that achieved a perfect score of 50/50 on their first attempt of their 2020 recertification test.

For those who missed the mark, don’t worry! Keep working at it and you’ll get 100% next year!

As we close out another year, this one has been one of the more challenging years we have all had.

I personally would like to thank each and every member of the ASP family for all their hard work and dedication over the year.

Toronto Pearson Airport Security

With the ever-changing environment at the airport, ASP successfully held a shift bid in December. ASP management spent a great amount of time creating schedules in a manner that ensured all employees maintained their employment and no one was laid off.

We are continuing to support the GTAA by ensuring everyone in the terminal is safe and secure, by enforcing the COVID protocol, by performing the difficult task of making sure meeters and greeters are not allowed access to the terminal and by making sure everyone travelling or working at the airport is wearing their face mask.

A Special Thanks to Nataliya Boychuk.

We have also had some special thanks to Specialist, Nataliya Boychuk from a passenger and the GTAA.

Simply thank you! I would love to express my gratitude to a security officer Nataliya in Terminal 1. She pleasantly welcomed us, asked a few questions before entering the terminal for COVID screening and directed us to the departing area. Officer allowed us to come in and she told my son where exactly to find a wheelchair and she allowed us to use it all the way to our car, which was very kind, as I recently had knee surgery and was walking in with a cane. On our way out, she checked on me, which was unexpected. Thank you for what you do and I hope this compliment finds its owner.
-Compliment from a Guest

Our clients, whether they are airport authorities or property/project managers, are people who we instinctively view in a high regard. We have all seen them around the job site from time to time and are very aware of when the “boss” is around.

Clients are viewed as leader figures who can answer our questions and provide support when needed. However, when disasters with tragic consequences occur and questions cannot be answered, our clients look to you to lead the way.

We have been inadvertently thrusted into the spotlight during this pandemic. Airport access points seem to be moving towards the front-of-house, where we must deal with more people and enforce stricter measures. You have been shifted out of your comfort zone and are working tirelessly to ensure this virus does not take any more lives.

Our clients are noticing your efforts. The spotlight is on you and your actions will be remembered for a very long time.

The definition of the word “Guardian” means to keep safe from harm or danger; protect; watch over. You might look at yourself as just another employee, but these are things that many pray for during times of distress. As a Guard, this definition also describes the natural qualities you carry, and an underlying reason why you chose the security field.

Protocols can fail during a crisis. But your ability to quickly adapt, keep the flow of information open, and restore a sense of order and safety reminds our clients of how vital you are. I have always considered each ASP employee an everyday superhero, but your response to COVID-19 now has many others thinking the same.

Syed Alvi positioned at a new front-of-house location at Toronto Pearson