Submitted by Garinder Grewal, Service Delivery Manager

To whom it may concern,

This letter is to thank the security staff that assisted my husband and I on February 6th. The weather was terrible that day, which I imagine makes everyone’s job at the airport more difficult. My husband and I got separated and he suffered a seizure. After assessments from EMS, we decided to proceed home. I was so grateful to the staff, especially your Terminal 3 security supervisor Reyaz Prahalad. He personally escorted us to another terminal so we could catch a Greyhound home, as our flight was delayed. His compassion and kindness went above and beyond what I would expect from anyone.

Sincerely, Nicky Kozoriz

Reyaz Prahalad

By Rob Desjardins, General Manager YYC

Elizabeth Warwick, our new Quality Assurance Manager, delivered our first ASP dispatch course on June 3rd.

I’m happy to report all three highly qualified participants are doing very well under Beth’s guidance.

Elizabeth is not only delivering the course, but has built it from ground up, slide by slide, including all 520 slides, as well as a full course facilitator guide, activities, job aids and exams/quizzes.

I am very proud of Elizabeth’s progress at ASP in her very short tenure at ASP!

By ASP Calgary Stampede Flap Jack Team

With weather that was a little chilly, our Calgary Stampede breakfast turned into a great success.

Individuals started lining up at 7:45 in the morning and the line remained until 9:30 a.m.

Over 400 Calgary International Airport employees attended the breakfast and thoroughly enjoyed every second of it. It was a fun-filled day and the team building we achieved is an even bigger success.

By Rob Desjardins, General Manager YYC

YYC held a very successful job fair on May 23rd at Calgary International Airport (YYC).

We had over 96 potential candidates show up for interviews and orientation, which was quite an experience for all of us.

Kudos to Maria Kalomiris, our HR coordinator, for putting this together, and Elizabeth Warwick, our quality assurance manager, for helping in the interview process. Having that many candidates show up was a challenge with several takeaways to be implemented prior to the next job fair.

Overall, it was fun and a success!

By Jim Catney, Vice President, Aviation and Transportation

Summer has arrived, and, as usual, our services are in high demand at all locations. Our clients depend on ASP to be prepared to support their facilities with the various services that we provide.

Whether you are working in a security or customer service role, it is important for all of us to complement our clients core businesses and ensure safe, secure and efficient customer focused services.

Throughout the spring, we have been recruiting at all of our locations to make sure that we have the resources available and trained to meet the anticipated demand. Every employee plays a key role in contributing to our success.

I wrote about the importance of teamwork in the last newsletter and I think we have great teams throughout the organization that support each other daily.

I would like to express my sincere appreciation for your daily efforts in making ASP a successful service provider.

I hope everyone has some time this summer to enjoy with family and friends.

Work safe and chat soon,


Bristol Airport has re-appointed ICTS UK & Ireland as its Security partner, responsible for the provision of security services at the Airport.

“We are absolutely delighted to continue our long-standing partnership with Bristol Airport. We have supported the Airport through its business growth and significant expansion during the last few years and celebrate their 2018 record passenger numbers which reached over 8.6 million.

ICTS is fully committed to delivering the very best service to Bristol Airport and its passengers.

We are excited and look forward to this next phase and to being a part of the Airport’s plans to develop the region’s international gateway” said Levent Ural, Director of Operations – Aviation Security Services, ICTS UK & Ireland.

“We are pleased ICTS has been successful in securing the contract for security services at Bristol Airport, continuing the long-standing business partner relationship. It is important to select a business partner that is able to provide the commitment, flexibility and diversity of services an airport requires and ICTS has both the capability and breadth of experience needed to meet this requirement, and we look forward to continuing to develop our relationship with them.” Graeme Gamble, Chief Operating Officer, Bristol Airport

Bristol Airport is one of the 11 Airports in the UK and Ireland at which ICTS provides security services. ICTS is extremely proud of its long-serving partnership with Bristol Airport, which dates back to 2007.

By Rob Desjardins, General Manager

After several months of extensive searching through countless resumes and several interviews, I am happy to announce that the YYC ASP Team is now complete.

In a few weeks, the new members of the Team will be fully trained and ready to participate and add their expertise to the existing group. A stable foundation has been laid out and the Team needs to be proactive and innovative to be successful.

Tamara Jupiter, Scheduler
Elizabeth Warwick, Quality Assurance Manager

By Angus Wilson, Director of Aviation Services

As an ISO certified company, ASP is consistently looking for new ways to improve process with integrated technologies.

With front-line teams in five major Canadian airports, we are collecting enormous amounts of valuable data. This data can not only be used to drive better business for us, but for our clients as well.

We are currently conducting data mapping processes that will allow is to connect data from all ASP’s lines of business. Early in Q3, we plan to work with select clients to develop customized dash boards that illustrate everything, from our front-line team performance to passenger satisfaction and other customized data sets to help improve the way we all serve our customers and the travelling public. We are also looking at technology that will allow us to improve on the security services that we provide through Bluetooth Beacons and other location tracking systems.

Our computer-based training system (CBT) continues to evolve and offers the best in up-to-date, real-time on the job training (OJT) to our front-line teams. This maximizes the time on the floor for our teams and ensures that all employees have the most up-to-date information and training. As technology advances and the customer facing landscape evolves, ASP will continue to be on the forefront of the technology trends and innovations.

By John Gangasingh, Manager, Operations

I’d like to provide a staffing update for all.

First, although bittersweet, our Shift Lead, Mr. Clay Streitenberger will be leaving us, but we wish him all the best in his future endeavours in his career path. We would also like to welcome aboard our newest member to the YSB team, Mr. Troy Felice!

Our Recruiting Department has been working tirelessly to support the labour demand. Stay tuned for further new team members to come!

Our Health & Safety Committee lead is now Mr. Simon Duchesne. Simon is one of our hard-working and dedicated guards; who I know will bring great feedback from the team to help grow and continue enhancing the health & safety measures at Sudbury Airport. We look forward to what he brings to the table.

As always, Site Supervisor, Michelle Rieux, has led the YSB site with passion and professionalism. I’d like to personally thank Michelle for all her endless efforts in supporting the YSB business!

Keep up the great work, YSB Team!!

By Noman Butt, Client Support Manager

We would like to welcome Rob Desjardins, who joined the ASP security team at Calgary International Airport (YYC) on Feb 4, 2019 as the Operations manager for Calgary.

Rob comes to us with 40-plus years of experience in the Airline and Airport industry. He possesses an extensive knowledge of airport security policies, procedures and processes, which will be a great asset to the ASP team. He has a very great reputation amongst YYC clients and other Airport parties.

We are confident that Rob will provide an expert-level of support to his team members, and we look forward to the wonderful contributions Rob will make to our ASP family.