By Paul Parkinson, Director, Finance

Thank you to all employees that are following our recommendations from the previous newsletter.

By checking your employee portal before the pay period ends, we have been able to reduce the number of adjustments required after payroll has been processed. Give yourselves a pat on the back!

In case you missed it from the last article, employees are advised to check their employee portal on InTime to ensure the proper worked hours are recorded. If there’s something different, please speak to your supervisor, manager or scheduling to get this updated. You can check your portal as often as you like.


Ny Paul Parkinson, Director, Finance

No matter what your intentions are, it can be difficult to avoid sitting.

We sit during morning and evening commutes, while attending meetings and sending emails, and at home to relax or socialize. But even if your job keeps you tied to a desk most of the day, it’s important to keep moving—a sedentary lifestyle has been linked to heart disease, diabetes, obesity, poor circulation, loss of muscle and hypertension and other health risks. Even worse, people who sit the majority of each day are at increased risk even if they exercise in the evening!

But that all sounds a little bleak. Let’s stay motivated by focusing on the positive. You’ll see huge health benefits when consistent activity is part of your daily routine!

  1. Exercise makes you less grouchy by releasing mood-enhancing endorphins into your bloodstream.
  2. You boost your energy level all day long by sending more oxygen and nutrients to your muscle tissues and enhancing your cardiovascular endurance.
  3. You sharpen your focus and improve your memory. Exercise sends more oxygen to your brain than sitting around. In turn, that oxygen boosts production of cells in the hippocampus, aiding your ability to retain information.
  4. Lose weight by simply adding steps or activity minutes to your day. Frequent short walks are a great complement to a balanced diet and high-intensity workouts, which can be more sporadic.
    But that all sounds a little bleak. Let’s stay motivated by focusing on the positive. You’ll see huge health benefits when consistent activity is part of your daily routine!
  5. Exercise reduces stress by increasing the amount of norepinephrine in your body, a chemical that helps moderate your brain’s response to stress and difficult situations. (It’s also a hard word to say three times fast.)


By Angus Wilson, Director of Aviation Services

To put it simply, a code of conduct lets everyone know how we are all expected to behave. There are several reasons why we have a code of conduct, including:

  • It encourages ethical behavior.
  • It makes your work environment a better place to work.
  • There can be long-term success for employees and the business.
  • Shows customers and other companies you have integrity.

What’s included in a code of conduct? There are several different areas that are addressed in A.S.P.’s code of conduct. Some of the most common elements are:

  • Integrity—Integrity is how you react in any ethical situations, especially when it involves a customer.
  • Teamwork—Including teamwork in what you do enables you to act and interact within a group and support your fellow colleagues.
  • Respect—Everyone who interacts with you deserves to be treated with respect.
  • Innovation—You always want to be improving your customer experience.
  • Client focus—Ensure you know how you expect your customers to be treated.

Our reputation is an asset that reflects personally on every employee. Therefore, each Manager, Supervisor and employee has an obligation to protect our reputation and must abide by the highest standards of honesty and integrity. Everyone is expected to know, understand, and adhere to Company practices to protect the best interests of the Company and individuals within it. We expect you to respect the rights and feelings of others and demonstrate personal integrity and professionalism.

In conducting our daily business and striving to meet our goals we must ensure that we abide by the following principles:


By Petra Nash, Executive Assistant

Social media networks are now a substantial part of every business in one way or another, and the benefits of using social media are great.

Social Media provides increased brand awareness. It is the most cost-effective digital method used to syndicate content and increase business visibility. When a company implements a social media strategy it ultimately increases the brand recognition.

Every post made on a social media platform opens up a world of new contacts you can connect with. Posting three times a week lets employees and clients learn more about your business. Whether it is available career opportunities, new initiatives, or a motivational quote, social media will allow you to get your message to your following in just minutes.

Unlike awkward phone calls or lengthy emails, social media can also be beneficial when it comes to customer service. In a business where customer service is a high priority, having social media as a platform to connect with employees and clients lets us resolve any questions more efficiently. This leaves the employee happy, which in turn allows for better customer service. Providing quick and responsive posts on social media can not only answer a question an employee was asking, but it can also help someone who is frustrated. A quick get-to-the- point answer may increase your customer service meter.

Employees and clients are always looking for new updates from the companies they follow. By providing consistent, concise and credible updates, our following will strengthen and expand. Follow us on Twitter, Facebook, and Instagram for updates on employment opportunities, employee engagement, A.S.P. activities etc.


By Jim Catney, Vice-President, Aviation and Transportation

The A.S.P. brand is continuing to develop and grow. When this organization started in 2001, the focus was on airside security requirements at Toronto Pearson Airport.

Now, our company is responsible for so much more; not just for aviation security and customer service in Toronto and other airports, but also at major arenas and stages, critical business structures and even your children’s daily crossing to and from school in two major areas of Toronto.

Each of these contracts has required specific technical elements and customization – that’s what helps us to get new business. But just as important as getting additional work is keeping it, and we do this by knowing our customers.

We know that our customers value attention to detail, dependability, promptness and competence. We know that they also want information shared readily and they want to know that we are doing all that we can to excel in the service we provide.

As Vice-President at A.S.P., I want to remind all of our employees that our customers aren’t just our external clients and their passengers/guests/tenants etc. We are each other’s customers. Your co-workers are your internal customers. Your peers want dependable colleagues who share information and treat each other with respect and understanding. The more that we can foster this culture in our own company, the better we will be at providing this to our external clients. I encourage you to consider this as you arrive to work each day and I promise that you will feel the positive returns from this effort.


By Paul Parkinson, Director, Finance

Did you know?

Fact: Every two weeks, A.S.P. processes over 1,000 paycheques.

We have a standard of trying to reply to everyone’s email within 24 hours. However, sometimes employees will submit a request, and if they do not receive a response right away, they will email again and again, each time becoming more frustrated. Along with cluttering up our inbox, this takes time away from responding to others in a timely manner or interrupting the payroll process.

  • You can help us out.
  • Email once and give us time to respond.
  • Do not close your old bank account until we have confirmed that the new account has been configured. You run the risk of not getting your pay on time.
  • Check your employee portal for your hours before the payroll process starts and address discrepancies immediately with your supervisor.
  • Read your paystub carefully. Oftentimes, a “missed” item is there.

If everyone takes a little more time in reviewing their portal and paystub in partnership with the Accounting Department, we could have fewer emails coming in and more focus on ensuring everyone is paid on time and correctly.

Benefits Corner

  1. Ensuring You are Covered
    Getting married? Having a baby? Congrats! We want to ensure you and your eligible dependents are properly covered, so it is very important you notify us of new life situations, such as:
  • Marriage or divorce
  • Birth or adoption of baby
  • Spousal job loss

Help us ensure all your eligible family members are covered under our plan, so please advise Human Resources when you experience these changes.

2. Choosing Your Beneficiary
As life evolves, it is important to periodically revisit your decisions regarding your designated beneficiary. This is the person (or your estate) you named to receive proceeds of your Life benefit.

Here is the tax treatment for various beneficiaries:

  • An individual: This person will receive the Life benefit tax-free.
  • Your estate: If your estate is named as beneficiary, it will be subject to tax.
  • If you did not assign a beneficiary, any benefit will automatically go to your estate.
  • Children: Children under 18 cannot receive an insurance benefit and you must appoint a trustee for them. If this is not done by you, the court will appoint one for them in the event of a claim

In order to ensure that your beneficiary designation is up to date, please complete the Empire Life Group Change Form under section 7 and 8 and return the original signed copy to Human Resources.

Insurance companies require original signed forms for designations, changes to designations or for claims. Faxes and photocopies are not acceptable and may jeopardize payment of a benefit to your intended beneficiary.


By Team A.S.P.

Get your running shoes ready! We’ve sponsored Toronto Pearson’s Runway Run and registration is now open. Join us on the runway Saturday, September 21st for a fun, one-of-a- kind 5K Run or 2K Walk, benefitting the community.

Learn more and register today! https://www.torontopearson.com/runwayrun/

#RunwayRun #ProudSponsor


By Noah Thompson, Senior Manager, Projects and Information Systems

We have been working tirelessly to develop and deploy a new reporting system for our frontline teams.

The reporting system promised to allow us to capture more accurate and valuable data from our Agents and Guards. We are happy to announce that we have launched these prototype reports at two of our aviation sites and the data is pouring in.

Utilizing the information collected, we have begun building our custom dashboards for clients at these sites. The information contained ranges from Airside Training exercises and training time to FAQs asked by the public in various key areas. This data will help illustrate A.S.P.’s commitment to safety through recurrent training and even assist with improved wayfinding and signage throughout the facilities in which our teams are deployed.


By Darren Scott, Resource Coordinator

There are exercises to do at your desk which can really improve your well-being.

There are many exercises designed for people who are busy working a desk job and don’t have the time for a normal exercise routine. Work can get stressful and it’s nice to be able to take a break, relax, and refocus on your task at hand.

Below, you’ll find some exercises designed to keep you in shape and help calm your mind when you need it most.

  1. Leg Planks

Strengthen your legs while sitting at your desk. No one will even know you’re getting a workout! Simply sit on the edge of your chair with your knees bent and feet on the floor. Extend your right leg out in front of you until it’s straight and parallel with the floor. Hold this pose for 10-15 seconds, release, and repeat with your other leg. Do the exercise five times on each leg.

2.  Foot Drill

Another exercise to do at your desk is a Foot Drill. Remember how football players tap their feet in place while at practice? You can do the same thing at your desk! While seated, try tapping your feet for 30 seconds at a time – or longer if you can!

3.  Shoulder Raises

These are a great way to relieve tension in your neck and back. Raise your shoulders up toward your ears, hold for 15 seconds, and relax. For an even bigger stretch, do just one shoulder at a time, then alternate five times each.

4.  Back Twists

Relieve more tension in your back by doing a back twist. To start, sit in your chair and place your right arm behind your right hip. Twist to the right side and hold for 15 seconds, then repeat on the other side.


By David Ramlagan, Training Coordinator, Aviation Security

I have met many employees within our organization with tremendous talent and who may not be working in a position to meet their fullest potential.

A.S.P. is a growing company and with growth comes opportunity. Promoting from within is preferred, but the challenge is identifying the right candidate. Below are a few tips on how to get noticed for the purpose of career advancement.

  1. Start with the Basics
    Basic qualities like punctuality and deportment may not seem like something an employer would focus on when it comes to escalated positions. But these are deal breaking factors that set a strong impression and stay in an employer’s mind for quite a while. No matter how skilled you are, management will have little confidence in your capability if you can’t do the basics.
  2. Take Ownership
    Would you do your job any differently if you actually owned A.S.P.? Because an owner is more invested in the success of the company, they tend to go the extra mile – for example, creating a process to make things easier or even just cleaning out a locker that has months of old documents in it. Some workers take the initiative, while some others just turn a blind eye and have the “not my problem” mentality. It is easy for employers to see which workers have taken ownership of their job.
  3. Impress with Reports
    Managers and clients tend to look at incident reports very closely. If you are involved in an incident and are requested to complete a report, remember that you now have a captive audience of people in a position who can contribute to your promotion. Be sure to include the 5 W’s and all relevant detail.
    You have an even greater opportunity to impress if you are involved in electronic reporting since these tend to get read by high-ranking individuals more often. Several A.S.P. employees who excelled in reporting have moved over to GTAA Security.
  4. Keep in the Know
    There have been several coordinator, management and administration positions recently, with very few internal applications. You may not receive a notification when an opportunity within A.S.P. arises, so it’s important to regularly check the careers section of the A.S.P. Website. Salaried and non-salaried positions are found on the careers section of the website, while the hourly positions can be found by clicking on the “Internal Opportunities” link.