By Vince Bozzo, Senior Director of Operations, Aviation Division

I want to thank everyone for welcoming me to the ASP Family on June 1st. In my short time here, I have been welcomed by an extraordinary group of leaders and employees that exhibit a strong belief in teamwork.

I am excited to work with each of you to continue to see ASP grow and deliver exceptional service to our clients.

For over 20 years, ASP has been what I would call a winning organization, one that prides itself on a culture of integrity, accountability and transparency with our partners and clients as well as our teams. These pillars of success are grounded in strong communication, steadfast training, exceptional service and most importantly the strength and dedication of the people that are part of the team.

As ASP grew over the last 20 years into the strong team they are today, I had the privilege of working for Maple Leaf Sports & Entertainment Ltd. (MLSE), as their Head of Venue Operations. For over 22 years, I learned the value of strong and genuine leadership and the utmost importance of a talented group of people in delivering exceptional service.

As mentioned, the first pillar of success is strong leadership. ASP is extremely fortunate to have excellent leaders working together to build a strong team. I joined ASP during an unprecedented time in the world and I have witnessed a group of people working resolutely together to plan, respond and develop critical strategies for our organization. Like many companies, ASP has had to adjust and reforecast as the world continues to learn and adapt to an extraordinary situation. These leaders have been planning for our staff during this pandemic while always thinking of the future and making sure we are ready to come out of this stronger than ever!

A second pillar that has helped ASP survive and succeed in this unprecedented time has been all of you. An organization will only succeed with leaders who believe in developing a strong team. We are lucky to work with talented individuals that share the same beliefs and are committed to ASP Although times have been very tough for each of you, I believe that with our shared dedication and commitment to ASP, we will weather this storm together and be ready to accept our next challenge, both stronger and wiser than ever.

Many parallels exist between MLSE and ASP Each organization has strong values and an unwavering culture that guides all employees with a winning attitude. I am honoured to have worked for MLSE for over 22 years, and I am privileged and excited to now work with each and every one of you.

By Deborah (Debbie) Ciccotelli, Vice President, Strategic Initiatives

On behalf of the senior leadership team, I am delighted to introduce Vince Bozzo, our new Senior Director of Operations in the Aviation Division.

Vince is responsible for the oversight and management of all Aviation Customer Service contracts, including Toronto Pearson OSR, Ottawa and BBTCA/Nieuport Customer

Service, as well as the Commercial Canine Unit and the Resource Planning Department.

Prior to joining ASP, Vince was the General Manager, Head of Venue Operations for Maple Leaf Sports and Entertainment (MLSE). Vince has over 20 years’ experience in operations, customer/client service and security. His extensive experience combined with his open, people first management style and collaborative customer centric approach is indicative that he is ideally suited to the ASP culture.

Prior to joining ASP, Vince was the General Manager, Head of Venue Operations for Maple Leaf Sports and Entertainment (MLSE). Vince has over 20 years’ experience in operations, customer/client service and security. His extensive experience combined with his open, people first management style and collaborative customer centric approach is indicative that he is ideally suited to the ASP culture.

By Paul Parkinson, Director, Finance

Have you moved, or had some other change in your life?

With the COVID-19 impact to the operations, the office has seen an increase in the number of mailings going out. It’s important that we have your correct address and contact information on hand. This will ensure that any correspondence reaches you in a timely manner.

We do not want you to miss out on important news, payroll documents, or even shifts. An easy way to check to see if your address is correct is to check the address listed on your paystub. If this is incorrect, then send an email to and we will be sure to update our systems accordingly. Any new address, phone number or emergency contact information should be sent through to us to update. This is often overlooked item in our very busy lives.

Are you missing hours on your paystub? We have many employees and our business is anything but normal. We’ll admit that we’re not perfect but strive for perfection. At times, we could have missed hours on the paycheque. You can help us. Our scheduling software has an employee portal which allows you to check your schedule and the hours worked.

If you see something that is missed, such as your shift being extended, get a note off to your supervisor for correction before the pay period closes. In doing so, you ensure that you have the right number of hours being paid when you receive the paystub and lessen the impact on everyone.

By Petra Nash, Executive Assistant

Social media such as Twitter, Facebook and Instagram, have become a primary source of information recently.

During a crisis like the COVID-19 pandemic, employees, customers and clients turn to social media to get information from an organization. It is during these times, that providing clear concise information makes the world of a difference in your organization.

Never have we had more real-time information available in the face of a worldwide event. Such information can help keep us safe, providing us with a better understanding of what is occurring and how it might impact us and those we love..

ASP during this time has been active on many social media platforms, providing our employees with updated information. We have been posting on our COVID-19 dedicated website page, YouTube Channel, Twitter, Instagram and Facebook.

Keep checking our social media platforms for more information as it becomes available. If you have any questions, you can submit them using the link

You can also review all of our past memos to employees as well as communication from the President and CEO.

By Mike Moledzki, Training Coordinator, Residential/Commercial Division

When dealing with difficult behavior:

Be empathetic: Do not judge; their reaction is showing their feelings on the subject.

Be respectful: Give them room. Do not encroach in their personal space.

Be clear in your communications, but mindful of the words you use; they can work against you.

Be calm and professional when responding to their behaviour; let them know you can help.

Be understanding. Their feelings could show you their true struggle.

Be a problem-solver. Do not add to the issue by adding your authority and enforcement or the rules.

Be respectful, with statements and limits; every choice they make may come with consequences.

Be confident, but flexible in direction of the rules, but not at the cost of safety or the site.

Be mindful of their reflection time on the subject. Decisions take time; do not make their decision for them

Be patient. Let them think; do not rush them into something that can cause issues later!

By Deborah (Debbie) Ciccotelli, Vice President, Strategic Initiatives

I truly struggled in writing this article as I was uncomfortable, unsure of what to say or how to say it.

I put a lot of pressure on myself to say the right things and in all honesty, I worried that as a privileged white woman I might come across as inauthentic or lacking credibility. I thought about not saying anything, but I feel strongly about this issue and felt it is important to say something – even if it is not perfect.

The recent events and demonstrations in Canada, the United States and around the world protesting the deaths of George Floyd, Ahmaud Arbery, and Breonna Taylor re-ignited the fight against racism and inequality. In addition, I was shaken and appalled by recent local events which clearly demonstrates that racism continues to exist in our country and our communities. These last few weeks have been hard – hard to watch, hard to listen and hard to comprehend. It made me realize that now is not the time to be silent.

I have seen first-hand the impact that recent events have had on my black friends, co-workers, and family members. I can see that their grief, hurt, pain and anger and I want them to know that I stand with them. The Black community is hurting right now, and we all need to do our part to support them.

In looking inward, I had to acknowledge my ignorance and my failure to look beyond my own life experience. I grew up in a large Irish family in a predominately white community. I have and will never know what it is like to be Black, to be discriminated against because of my skin colour or what it is like to have racist remarks directed at me. I have never really thought about being “white” and I did not feel privileged. I was fortunate to have a caring family, food on the table and a roof over my head – but I honestly never considered myself privileged. I came from a broken home and we did not have a lot of money or live in a big house – which is what I thought privileged meant. After educating myself, I now see how my being white is in fact a privilege. It gives me power I didn’t realize – the power to live my life without looking over my shoulder; to simply assume that if something bad happened, I would be believed, supported and helped; to know that if I am pulled over by the police I have not been singled out because of my race. I have been able to go through life without being discriminated because of the colour of my skin. “White Privilege” is not saying that as a white person my life has not been hard, white privilege is simply saying my skin colour hasn’t been a contributing factor.

With the full recognition of the privilege I as a white person has, I have made a personal and conscious commitment to notice, call out and challenge racism when I hear it, see it or become aware of it. If someone says or does something racist, I will call them out and let them know that their words or actions are offensive, hurtful and unacceptable. I also vow to offer emotional support to the victims of racism by listening, understanding, and caring.

Racism is like a virus, similar to COVID-19 in that while there is an awareness of people who show obvious signs of racial prejudice, there are many who unconsciously spread it asymptomatically without realizing they unconsciously carry harmful beliefs. Over the past couple of weeks, I have participated in some hard conversations with family and friends. It is important to me to talk to and educate my family and friends on racism and to admit and question our respective unconscious biases as they arise. Racism is a problem, it hurts people and although these conversations are difficult, intense, and uncomfortable it is time to listen, learn and to take action. By amplifying the voices of Black people, we can support the struggle against racism.

I sincerely hope that as individuals, as employees and as members of our community and country we can all abandon the prejudices of the past and embrace and accept people based on who they are rather than the colour of their skin. I know that it is easy to feel helpless in the wake of these traumatic events, but if the protests have taught us anything, it is that now is the time to act and leverage the global awakening of the situation and the opportunity for substantive change. This is a call for action for each and every one of us to do better, to speak up and be part of the solution to end racism.

By Alyssa Rizzo, Recruiter

It is a proven fact that diversity and inclusion in the workplace are good for business.

This is because we are living in a world shaped by globalization, which has introduced a broader understanding of different cultures and experiences in an ever-evolving modern society.

What is Diversity?

The term diversity is an understanding and acceptance of the fact that people have individual characteristics, which make them unique. These characteristics may include race, ethnicity, gender, religion, political ideologies, sexual orientation, age, physical abilities, or socio-economic status. These characteristics also may include life experiences and cognitive approaches toward problem-solving.

So, Why Is Diversity in the Workplace So Important?

Diversity brings many internal and external benefits to a company.

During an interview, as recruiters, we focus on the set of skills and abilities a candidate can bring to company. By promoting diversity within, this encourages a wider talent pool of candidates to apply for the position. This means we can focus on hiring the most qualified individuals for the job, contributing to our teams having a wide range of skills that complement each other.

Employees coming from diverse backgrounds and cultures can have an influence a person’s skills and experiences, and when combined, can offer fresh perspectives and ideas that can contribute to the over all business strategy. An example of the value of diversity is more creativity in the workplace based on a diverse level of experiences. With so many different and diverse minds coming and working together, teams can find creative solutions to problems efficiently.

“When employees respect
each other and get along in
the workplace,
it’s amazing how productivity increases, morale
increases and employees are more
courteous to customers.”
Maureen Wild

Cultural diversity can also have a positive impact on employee engagement. What better way to learn about other cultures, than to ask your colleagues? Through discussion and learning about each other’s backgrounds, this can help build new bonds and professional relationships between employees, increasing job satisfaction.

Diversity and Inclusivity should be an integral goal of every workplace. The emphasis and value that are placed on diversity and inclusion in Canada didn’t come quickly and certainly doesn’t come easily, but it is our job to ensure that these values are practiced and upheld in the workplace.

After all, a diverse workplace translates into creative and alternative solutions to complex issues, benefiting each and every A.S.P employee long-term.

By Darren Scott, Resource Coordinator

What do Security Guards, Nurses, Firefighters, Truck Drivers, and Air Traffic Controllers all have in common?

They all work night shifts. Whether you are a morning or night person, working night shifts can be challenging. I have collected some tips to help you cope with working into the late and early hours of the day.

Due to our 24/7 society, nearly 17 million people in North America work full-time night shifts, evening shifts, rotational shifts, or other irregular schedules. Almost 19% of people over 18 work for 48 hours or more each week. Individuals are needed to work through the night for many reasons. If you are one of these individuals, finding ways to cope is important to continue living healthy. Here are coping strategies for working after dark.

Control Light Exposure

Exposure to light triggers the circadian rhythm that affects your sleep and wake cycles. Artificial light can affect your circadian pacemaker in the same way as sunlight, and timed exposure to bright light can help to alter your body’s sleep cycle. During night shifts, you can “trick” your body into an alert state with exposure to bright light. Research has shown those night workers who were exposed to bright light during their shift and wore sunglasses on the way home to suppress light drifted off to sleep quicker and slept for longer after their shift than people who received no bright light exposure.

Beware of exposure to blue light emitted from digital devices, such as your smartphone, tablet, or television, before you go to bed after a night shift. Research has suggested that blue light knocks our circadian rhythms off-kilter, which signals to your brain that it is daytime and results in poorer sleep quality.

Ways that you can control your exposure to light include:

  • increasing bright light exposure during your shift with regular overhead lights or a bright desk lamp or lightbox;
  • wearing sunglasses on your way home;
  • using dark blinds, curtains, or drapes or a sleep mask to block out daylight in your bedroom; and
  • switching off digital devices in your bedroom.

Keeping your bedroom dark will help to keep your body in sleep mode until it is time for you to wake up and begin your day.

Manage Your Sleep Patterns

Some people can work at night with no problem at all, while others experience sleep deprivation and fatigue. This is because the human body is designed to sleep at night. The human body is controlled by an internal body clock, or circadian rhythm. Circadian rhythms run in 24-hour cycles and are influenced by the natural light and dark cycles. Many of the processes in your body that are active in the daytime slow down at night to prepare you for sleep. At night, the circadian rhythm releases the sleep hormone melatonin, which causes you to feel less alert and raises your desire to sleep. Night shifts cause you to battle against your natural rhythms by trying to be alert when you are programmed to be sleeping. Similarly, when you go home after a night shift, the cues from your internal body clock and daytime light exposure tell you to be awake and active.

Working at night involves successfully managing your sleep during the day. Daytime sleep can be lighter, shorter, and of poorer quality than sleep at night due to light, noise, and temperature.

Try these steps to keep your sleep-in check and make your environment better for sleep.

  1. Do not delay going to bed. The longer you delay going to bed, the more awake you are likely to become.
  2. Try to set aside a block of 7 to 9 hours to dedicate to sleep after a night shift.
  3. Have something to eat and drink before you go to bed. Hunger or thirst may wake you up.
  4. Avoid alcohol and nicotine before you try to sleep.
  5. Make sure your bedroom is quiet, dark, and at a comfortable temperature. Use earplugs to block out daytime noise and blackout curtains to prevent daylight entering the room.
  6. Notify friends and family of your working hours so that they do not disturb you.

Watch Your Diet

Planning your meals can help you to stay alert during your working hours and be more relaxed when you need to sleep. Try to stick to a similar eating pattern to the one that you would follow during the daytime. Eat frequent light meals or healthy snacks to avoid the drowsiness that is associated with heavy meals. Choose foods that are easy for your body to digest, including bread, rice, pasta, salad, milk products, fruits, and vegetables. Avoid foods that are difficult to digest, such as fried, spicy, and processed meals. Snack on fruits and vegetables, sugars from these are converted slowly into energy.

Keep hydrated while you are working to promote physical and mental performance.

Use Caffeine Carefully

Caffeine is a stimulant. When used properly, your daily dose of coffee can help you to remain alert throughout a shift. Most people take a huge dose of coffee at the start of their shift in order to jump-start their day. However, research suggests taking a different approach to maximize the effects of caffeine for shift workers. People that consumed smaller amounts and more frequently throughout their day experienced enhanced wakefulness, performed better, had fewer accidental naps than those who had no caffeine. Caffeine use should be stopped around 6 hours before bedtime to ensure that the stimulant does not affect your sleep.

Every person is different, so finding the right combination of techniques that suit you best may take time. Applying some of the above strategies may help you on your way to coping better with working at night and ensuring that you get the right amount of sleep to function properly.

By Dean Lovric, President and CEO

There are times in the evolution of our lives in which we meet people who propel our cause forward at lightning speed.
They become friends, guides, mentors and leaders. As such, they have the innate ability to support and inspire, while building confidence in our relationships with them, and, more importantly, helping us develop and build confidence in ourselves.

James (Jim) Catney is one of those people. His impact to many of us at ASP has been one of pivotal value and has helped lead and transform ASP into the organization it is today. His relationships have developed into new and exciting opportunities with many of our aviation and commercial clients. He’s built bonds with our unions and our people, all of which have led to great experiences.

Jim’s teams have earned his respect and he has proven his worth and earned theirs. He’s guided ASP towards success while maintaining a strong family-type environment through a “DAD’s” approach to his leadership teams. It’s a uniqueness in style which was unprecedented in the 20-year history of our company.

When Jim advised me that it was his time to ‘retire’ from ASP, I knew we wouldn’t be able to replace him. He has had a tremendous personal impact on my life and as much as I learned from him, I hope he leaves learning a little something from us. I did know one other thing…I knew that we would be just fine.

Jim’s business teams are super competent; he’s shared his intellectual capital and all at ASP that have been touched by him are a part of and bought into our vision for a great company filled with great people and partnerships. We have learned and have applied his teachings and guidance to our business daily. We are also independently strong, and we know our craft. We are kind, compassionate and ambitious. We will continue to use the tools he provided and add to them ourselves.

Jim, on behalf of the ASP and the ICTS teams, we wish you a fond farewell and happy retirement. Our doors are always open to you.

With Jim’s departure, we welcome new and great leaders such as Sarah Northrup, Vince Bozzo, Vasilis Androutsos and Tom Lawson. We have carefully restructured and selected our people, built new teams and modified assignments to compensate for the gaps Jim’s absence will create. ASP is resilient, and, with the continuing partnerships we share with our people, the stars that have been with us for so long will continue to shine.

So, for all we will do to make up for Jim’s absence, there is one indomitable feature that will be absent from our day to day…his friendship. That will certainly be sorely missed by all those whose life he touched. So, while Jim is golfing on some far away island in the Caribbean or at home in small-town Ontario, feel free to reach out and call him for a quick hello. Just do me a favour, call just before his most critical chip off the fairway, preferably on a day he and I are playing. I need the skin.

By Sarah Northrup, Human Resources Director

 I hope that everyone is keeping well and staying happy and healthy. I joined ASP at a time when all of us, everywhere in the world, are going through things we’ve never experienced before, and it has been inspiring to be a part of the ASP family.

Life work

Each of us has new responsibilities and challenges in our work and personal lives and sometimes it’s hard to stop and take care of our own needs. Below I’ve shared information from LifeWorks, our employee support program, that addresses a couple of common wellbeing themes.


Additional resources available to ASP employees from LifeWorks online:

Strategies for Financial Planning
Financial planning is important, no matter how much money or income you have. It’s about setting realistic goals and targets and then figuring out the best way to reach them. Basically, it’s a road map that will help you get where you want to go.

Your financial plan should have three main parts:

  1. Managing debt to achieve freedom and flexibility
  2. Saving for financial security in the immediate future
  3. Investing for long-term future growth

Five Ways to Take Your Mind Off COVID-19 (Coronavirus)
Need a break from discussions of COVID-19 (otherwise known as “Coronavirus”)? Here are five ways to bring some healthy escapism into your life.

  1. Spend time outdoors to clear your head.
  2. Practice mindfulness.
  3. Use Exercise to take your mind off your worries.
  4. Pursue a hobby or interest.
  5. Give yourself some Tender Loving Care.

Lastly, May 4th to 10th is Mental Health Week ( I hope we can all keep mental and emotional wellbeing top of mind as we navigate these unusual times.
I wanted to share the launch of a new mental health resources app, WellCan (, which is available for free across Canada.  This new app provides free and easy access to an extensive range of resources to support mental health and wellbeing.

Thank you
Thank you

Thank you to everyone in the ASP family for working hard and caring passionately about what you do. Let’s continue to take care of ourselves and each other.