By Laurel Woodhouse, Health and Safety Manager

What is Considered Workplace Harassment?

Workplace Harassment includes:

  • Verbally abusive behaviour
  • Yelling, insults, ridicule, name calling, and/or jokes/ remarks that demean, intimidate, or offend
  • Workplace pranks, vandalism, bullying and/or hazing
  • Gossiping or spreading malicious rumours
  • Bullying
  • Displaying or circulating offensive pictures or materials in print or electronic form
  • Repeating offensive or intimidating phone calls or inappropriate advances, suggestions or requests
  • Providing only demeaning or trivial tasks in place of normal job duties
  • Undermining a worker’s efforts by setting impossible goals, with short deadlines and deliberately withholding information that would enable a person to do their job
  • Sabotaging someone else’s work

What is NOT Considered Workplace Harassment?

Reasonable action or conduct by an employer, manager or supervisor that is part of his or her normal work function would not normally be considered workplace harassment.

Examples include:

  • Changes in work assignment or schedule
  • Measures to correct performance deficiencies
  • Imposing discipline for workplace infractions
  • Requesting medical documents in support of an absence from work
  • Enforcement of dress code
  • Difference of opinion or minor disagreements between co-workers would also not generally be considered workplace harassment

How to Report?

Reporting How to Bring Forward Concerns/Complaints under this Policy

  • Employees can contact a Manager, Supervisor, Lead, Site Supervisor, Patrol Supervisor, or Human Resources representative
  • If the employee’s complaint is against their own supervisor or manager, then they may escalate their complaint directly to Human Resources
  • This procedure applies even where employees believe that someone not employed by ASP is in violation of this policy

Reporting Concerns and/or Complaints

A claim of a breach of this Policy may be made by an employee in writing or verbally.

Management to Notify Human Resources through ASP’s incident reporting system (i-sight) If a manager receives a complaint or becomes aware that a person in the workplace may have acted contrary to this Policy, the manager must promptly report the complaint or incident to Human Resources.

Note: If the allegations are against Human Resources, the manager can escalate the complaint as appropriate (i.e., report to the department head).


  1. Any reported allegations of harassment, violence, discrimination, or reprisal will be investigated fairly, promptly, thoroughly, and impartially by the Human Resources department or another appropriate party.
  2. The investigator will interview the complainant, the respondent, all potential witnesses (where possible) and any other individual who the investigator deems to be relevant to the complaint.
  3. Upon completion of the investigation, the complainant and respondent will be informed of the results of the investigation.
  4. If the complaint is substantiated, persons found to have engaged in a violation of this Policy will be issued appropriate disciplinary action up to and including termination of employment for cause.
  5. If the investigation reveals that an individual has brought a concern forward in bad faith, the individual may be subject to discipline, up to and including dismissal for cause.

All records of the investigation will be kept confidential. The investigation documents, including this report should not be disclosed unless necessary to investigate an incident or complaint of workplace harassment or violence, take corrective action or otherwise as required by law.

By Keba Walters, Assistant Manager, Recruitment (RES/CIC)

At ASP, growth and development are at the core to providing the most information possible to anyone of who we are and how we operate. Last Quarter, starting a new role with us, ensuring you are prepared for we announced our Voice of ASP focus groups, which gave a platform for employees from all divisions to voices their needs, wants, critiques, and suggestions in relation to their positions and their development at ASP. This quarter, we had the privilege of presenting this anonymous information to the entire management team at ASP. Our goal is to turn your feedback into real action.

On March 7, 2022, the management team at ASP met, reviewed your feedback, and spoke about how they intend to create meaningful changes that impact the daily lives of ASP employees.

Some of the major points discussed were the following:
• Growth plans across the organization for each role
• More training for employees looking to develop
• Better communication to all employees
• Encouraging more feedback to improve the day-to- day lives of all members of ASP

Our recruitment team knows it is integral for employees to feel that all the promises made during the interview and onboarding process are met. We are committed to provide the most information possible to anyone starting a new role with us, ensuring you are prepared for that next step in your career.

We want to see how we can make the ASP experience even better. We also want to thank all the members of management who took the time to learn more about the needs of their employees; it really showed that there is a heart to this company that strives to be better each day. If you know a person who is interested in:
• Training and development
• Protecting the community
• The importance of safety and security • The value of customer service

Ask them to join our team and be part of the company where Security MattersTM.

By Jason White, Manager, Strategic Initiatives

Video conferencing is now the norm. Whether connecting with friends or family, or for work, Zoom and FaceTime calls are filling our days. So, it is not surprising that every public relations and communications professional worth their salt has blogs and YouTube videos on best practices. Out of the near bazillion social media posts on how to Zoom like a pro, a few common sense recommendations stood out. These are very appropriate for any ASP related video conferences, including the townhalls and Diversity Committee events.

The first suggestion is to arrive early to establish a connection with the people on other side of the screen. If it is a small group, introduce yourself and break the ice with some small talk. Ask where the other participants are located, what the weather is like, about a sports team or if they have seen your favourite TV show. This is a chance to show you care. If it is a meeting with lots of people like an ASP townhall, being early lets the organizers know that you are taking the meeting seriously and that it is important to you. Also, refer to people by name, and not just because it is polite. We’ve all been in those meetings where there is confusion around who is talking to who. This is especially true in large meetings where there may be multiple people with the same name. The next recommendation is to draw a smiley face on a post-it note and put it next to the camera on your computer or phone. When on a conference call, we tend to look at our own image when we are talking. This means we are not making eye contact with the folks on the other end. The post-it note is a reminder to look at the camera so you are making eye contact with the other people on the call – like we would do in a face to face meeting. The smiley face is also a reminder to smile! Because we are separated by pixels, it is very important to smile and put on a warm, friendly demeanor. Jokes, tone, and subtlety can easily be lost in electronic communication but a genuine smile, is always a smile. Finally, if you are presenting, people have joined the video conference to see you – not a PowerPoint presentation.

A good rule of thumb is that when the presenter shares, the audience cares. Facts and figures may be important, but too many and they become boring quickly. To engage the folks on the conference call, tell stories that are impactful to them. Before getting on Zoom, think about what is important to your audience, and build narratives around their priorities. Ask yourself, what do I want people to take away from the meeting. Three takeaways is a good goal. And the last item is to enjoy yourself because, through digital osmosis, the participants will also enjoy themselves. Good luck and happy conferencing

The best way to get a person’s attention is to tell relevant stories.

By Neeru Panjwani, Manager, Human Resources

Kimberly Hefferman – Service Delivery Manager, Res/CIC Kimberly

(Kim) joined us as SDM for the Res/CIC division and reports to John Stolte, Director Res/CIC. In her role, Kim is responsible for managing the Respite Center contract primarily, and ensuring compliance with contract requirement and government legislation. Kim has over twenty years of security experience in various industries like mining , hospitality and healthcare. She is certified in many prestigious security related certifications such as use of force, emergency first aid and CPR, basic emergency management, terrorist event pre[1]incident indicators etc. With such a versatile background, both in terms of education and experience, Kim shall play a lead role in contributing to the success of the division

Kirti Khatri – Onboarding Specialist, Res/CIC division

Kirti is our latest member in the HR team and has joined us as an Onboarding Specialist in the Res/CIC Division. She will report to Sean Gallagher, Recruitment Manager. Onboarding Specialist is a new title for the division and the position was created to bridge the gap between a new hire’s onboarding / training and placing them on an open schedule as per availability. Kirti will take up the responsibility to ensure that all new hires in the division are connected with the scheduling team and given a shift schedule as soon as their in-house onboarding and training is completed. This will support the operations in filling the open shifts faster and also help the new hire employees in becoming operational sooner.

Dave Harris – Assistance Customer Service Manager, Crossing

Guards Department Dave has joined ASP as Assistant Manager in the Crossing Guard Department and reports to Sarah Miller. Dave has worked in various customer centric roles in his past experience and has a progressive career history in building relationships to foster client success. In his position at ASP, Dave will provide critical employee support to over 300 crossing guards, manage the day-to-day operations in collaboration with internal support departments and monitor and enforce all designated safety, security and operational procedures / regulations applicable to the performance of the service

John Stolte – Director of Operations, Res/CIC Division

John will lead and support the high-quality service delivery to our residential and commercial clients. John’s experience as a proven operations strategist and people[1]focused leader for world-class hospitality organizations will be an asset at ASP as we stabilize, build on ASP’s past success, and continue to grow the commercial division. In his last role as Resident Manager for Aramark, John successfully lead his teams through the challenges and changes both before and during the pandemic in an industry which was impacted as dramatically as ours. Past success as a service provider with the City of Toronto and as a Six Sigma Certified Green Belt, he brings a fresh and effective approach to problem solving that will benefit our operations. John is results driven, strategic, and skilled at analyzing key business performance indicators, and we’re excited to have John join our talented team

Jeremy Knott – Director of Information Technology

Jeremy will lead ASP’s technology strategy, services, and programs. He holds a diploma in Network Systems and Computer Engineering and is a Lean Six Sigma Blackbelt (LSSBB). In his seventeen years of interdisciplinary IT experience, Jeremy has continuously generated tangible business results through fostering adherence to standards, loss awareness, effective problem solving, and implementation of sustainable solutions. His extensive IT management experience, including vendor management and systems integration, will be an asset in the design, implementation, and delivery of our internal and external technology solutions

Eryn Henry – Senior Manager , Resource Planning

Eryn has joined us as the Senior Manager of Workforce Scheduling and will report to Trisha Murray, Director of K9 and Resource Planning. Eryn is a hands on high[1]performing workforce management and contact center professional with over twenty years of successfully leading teams, outperforming targets, and building customer support programs. Eryn’s core competencies are in capacity planning, resource optimization, reporting and analytics and process mapping and improvement. Eryn is a honorary veteran from the Canadian Armed Forces after which she has worked in senior positions at companies like Scotia Bank and Nestle. Eryn’s rich experience and her vision and passion for improving the workplace environment and client communications will play a critical role in the success of the department.

Stephanie Ferjak, Amy Benjamin & Brennan Benoit – Workforce Schedulers

Our Workforce Scheduling team resource planning team is expanding to support the growing needs of our operations and support the frontline: Stephanie, Amy and Brennan joined us on the Workforce Scheduling team. Stephanie will support the Aviation Division and will report to Andrew Catney, Lead for Aviation. Amy will support the crossing guard operations and will report to Eryn Henry, Senior Manager, Workforce Management. Brennan will support the Res/CIC division and will report to Hardeep Khaneja, Lead RP for the Res/CIC division. Stephanie, Amy and Brennan come with relevant experience and knowledge required for their role at ASP. Their customer service focus, technical expertise, and effective team work skills will further support our employees in their duties

Munazha Mahfooz & Mohammed Khan

Recruiters at Res/CIC

Munazha and Mohammed recently joined the Recruitment team at Res/CIC and report to Ms. Keba Walters, Asst Manager, Recruitment. They will work closely with the Operations team to gain a comprehensive understanding of the department’s hiring needs for each position and meet hiring goals and expectations. They manage the full recruitment cycle across a variety of open roles helping management find, hire, and retain quality talent. Munazha and Mohammed have worked at security companies prior to joining ASP both in operations and in recruitment and therefore have a perfect understanding of the needs from both sides which has helped them immensely in adapting to ASP’s requirements. In their short stint, they have both played a pivotal role in filling open positions in critical client locations

By Neeru Panjwani, Human Resources Manager

It is our pleasure to introduce and welcome the following new members in our team. Please join us in providing a warm ASP welcome to all the new members. We are proud to have you all as part of our team!

Russ Fox

Russ Fox officially joined the ASP team in the role of “Master Trainer” in the Canine Division. Reporting to Ms. Trisha Murray – Director of Canine and Resource Planning Department, Russ will oversee our Canine trainers and achieve training excellence for our Canine Division. Russ has been working with ASP on a contractual basis, and we’re thrilled to bring him on full time. Among Russ’ credentials, he is a Master Trainer with The Canine Law Enforcement Registry and Formerly with Peel Regional Canine Unit.

During his tenure with the Peel regional Police, Russ trained 22 Patrol teams, 9 Narcotic teams and 2 explosive teams. He has certified dozens more teams for other jurisdictions and continues to train and judge in the world of high performance canines.

Sharifa Akbar

Sharifa Akbar joined us as “Training Coordinator” for the Aviation Security Division. Sharifa, who likes to be calle Sherry, reports to Mr. David Ramlagan – National Aviation Training Manager. In her role, Sherry will be responsible for developing and/or arranging high quality Training Programs which meet all GTAA and Transport Canada specified requirements for our frontline staff in airport security.

She has over four years of rich experience in the field of training development and facilitation. Sherry is certified in Adult Education from Sheridan College and Service Excellence from Ontario Tourism Education Center.

Melissa Shehadeh

Melissa Shehadeh has joined ASP as “Accountant” in the Finance Department and reports to Mr. Paul Parkinson – Director of Finance. Melissa has a Business Administration Diploma with specialization in Accounting from the University of Guelph-Humber.

Before joining ASP, she has worked in the finance and accounting field for over four years in a fast paced and detailoriented work environment. Her experience has helped her develop advanced technical and multi-tasking skills with the ability to learn quickly while maintaining / improving efficiency.

Paige Piercy

Paige Pierce is our newest member in the Finance department. She joined us as “Payroll Specialist” and will report to Mr. Paul Parkinson – Director of Finance.

Paige will support the payroll department in day-to-day payroll duties to ensure that employee pay is processed on a timely basis and without any error.

Currently pursuing Payroll Compliance Practitioner Certification, Paige is an enthusiastic and highly motivated professional with over five years of experience in an administrative capacity.

In her last role, prior to joining ASP, Paige worked as a Payroll Administrator where she processed payroll for around 500 employees bi-weekly wherein she gained rich experience on payroll software and payroll compliance protocols.

Lilia Olejarz

Lilia Olejarz joined ASP as HR Administrator and will be based out of the Burlington Head Office location. She reports to Ms. Neeru Panjwani – HR Manager.

Lilia holds a graduation certificate in Human Resources Management from Mohawk College which meets the academic requirements for the prestigious Certified Human Resources Professional (CHRP) designation.

She was a HR intern at Ferrero Canada where she gained experience in recruiting frontline employees in a fastpaced environment and facilitating the onboarding and orientation of new hire staff.

At ASP, Lilia will be responsible for efficient management of employee personnel records and documents and proper execution of all HR compliance related procedures in the field of employee personal database management while also supporting HR projects for the team.

By Daniel McCormack, Quality Control Manager

Hello ASP! Hard to believe it’s been another quarter. I’m sure you feel like the most recent newsletter was only last week. It’s amazing how quickly times flies, isn’t it? It’s this that I want to speak to you about. At least for me, a day whizzes by at light speed, and there is never time to finish it all. Sometimes it tires you right out. I know that at YYC, it is always busy—we are like bees in a hive when we are getting the job done. All well and good, but what I want to discuss is how important it is to disconnect after work as much as it is to be engaged while at work.

We have a wide range of duties that we must perform during each shift, and regular breaks are a must. Whether it be access control, patrolling, escorting, you name it, when at work, we need to be 100% switched on so we don’t cause any errors. It’s not an easy task, especially when duties pull us in multiple directions, when deadlines are on top of us, requests, additional taskings—it’s the nature of our jobs that we are always doing something and there is extremely little down time, and even then, there’s something that we can do.

When the whistle blows at the end of the day, I encourage you to relax, put the phone on silent, curl up with a good book, watch a tv show, play a game, coffee with friends, time with family—whatever it is you like to do that isn’t work, do it! Schedule a part of day during your rotation that allows you to step away; take that break and go meditate, go outside, breathe deeply and ground yourself. Disconnecting from the work world at the end of the day, and taking time to decompress is healthy, it promotes positive associations with your schedule and most importantly, it refreshes you.

The idea is that we need to do everything in moderation which goes for work as well. I say this to you with the hope that it strikes a chord and reminds you to take your health seriously and take time to find balance. What do I do to disconnect and relax? I grab my favorite beverages, get some fresh ingredients from the store, cook up a storm and invite my friends over for games night. From me to you—the secret to balance is to visit your happy place every day. Until next time, take care of yourselves!

By Marcela Mecaj, Airside Supervisor for Gurdeep Aujla, NPSV - TPIA

I want to nominate Gurdeep Aulja our senior guard on Airside for International Women’s Day.

Her dedication and long hours that she puts in for our company, and her willingness to make her work a better place, are a true inspiration.”

“If you want to follow, follow the footsteps of your women colleagues because they are the real heroes and real winners.

Managing home and work as a single mother, is never easy but she has always done it so effortlessly….. Wishing you all the success and prosperity on International Women’s Day.”

Thank you everyone for sending in your testimonials. As a company and as individuals, we must continue to champion and promote workplace diversity and gender equality, not just because it is the fair and right thing to do, but because gender diversity has a positive impact on the success of the company.

The ASP Diversity and Inclusion Committee is committed to promotion of workplace equality and diversity. For more information, please write to

“If you want to follow, follow the footsteps of your women colleagues they are the real heroes and real winners.”

By Mary Christidis, Operations Manager

Anoop K. Babra

Anoop believes in delivering value beyond the customer’s expectation, “Customers don’t always need large gestures, they simply want to know they’re acknowledged and appreciated”. “Toronto Pearson International is a happening place, she adds candidly, “to keep a lasting impression in your customer’s mind, do smaller acts for more people with a ready smile, after all, it’s the little things that count and produce loyal and happy customers”.

Anoop is a blogger, a mother and poet, she adds philosophically that Toronto Pearson is a great partisan for multiculturism. “A mosaic of colours and symphony of beautiful languages and accents that integrates, reflects and upholds cultural diversity and shapes it all into a great working environment.”

As most of the world was shut down last Spring, I found ample opportunity to meet myself. From trying varieties of teas, mastering DIYs, cost-free beauty treatments from the kitchen to watching classics, “my to-do/undo list” has been endless. I happened to go for a long drive on rainy evenings with my alter ego sitting strapped snug in the front passenger seat. Those evenings when one’s heartbeat matches the rhythm of peaceful drizzle and one consciously surrenders to the atoms harmoniously put together with loving details & precision. Even though change is inevitable and there’s a consistent reflection, mystical & naturalistic learning seems to be occurring all the time.

These long drives through the serpentine country roads made me feel deeply content, calm and fulfilled. There was no rush or wish to do anything else, change anything or even learn anything. It was like a transition into a different state of being or at least a different way to “taste being”. Life is clear, relaxed and steady! Life is simple and it refuses to complicate itself. Driving past the thick & lush foliage of Alaskan Paper Birch, Red Pine, Maple & Arbutus I realized that after a lot of seeking, searching and exploring what one has been seeking for has always been around after all. Big & small raindrops created magical ripples in the freshwater swamps and were a good reminder that the repeated yet ever fresh recognition of the freedom and fulfilment hiding in plain sight is the essence of undiluted awakening all at once.

I love to read the same thing again and again, be it a note from a friend, a message on WhatsApp, some lovely random quote, a flyer, a notice, a billboard or a scribble that I may have hidden deep in a book long ago. There are times especially when I toss and turn in bed, I self-diagnose my symptoms for COVID 19, eventually, I fall asleep over them. I may not be the most upholding theist, an apostle of any faith, I am not a non-believer either. I believe in a higher realm of God, Universe to be more precise. My prayer is just a prayer. A good example is from the last snowstorm day, “Sarbat da Bhala” (blessings for everyone basically). Sometimes I simply pray for my friendships, peace or a safe drive home.

This is a dynamic universe. Human feelings transition like the weather- made of cycles and microcycles. Some cycles rather quickly, momentarily, others may have rhythms that spin over hours, years or even decades. The key to witnessing these cycles, winds, waves, tides and seasons of feelings, is to have patience and trust the process of life. Also, it is much more important to be good at feeling something rather than focusing on feeling good all the time. That’s not humanly possible. At least I have yet to meet anyone who can manage to feel good all the time, no matter how evolved they claim to be. Life is really too short to be insignificant! Let’s be ourselves, unmask and breathe!

In addition to this. ASP has also created 2 new Lead Specialist positions to support the Specialists with their crucial day to day tasks at the airport.

Noel Misquitta
Lead Specialist – Pearson
Senthuran Mathieyaparanam
Lead Specialist – Pearson

At Calgary Airport we would like to welcome Catherine Emily to the ASP Family. Congratulations to Elizabeth Warwick and Matthew Szajkowski on the birth of their gorgeous baby girl.

Matthew Szajkowski
Interim Operations Manager – Calgary

Whilst Elizabeth takes her Maternity leave to look after baby Catherine, I would like to welcome Matthew Szajkowski as the interim Operations Manager at Calgary Airport. Matthew, a previous member of the ASP family has built up his experience managing a number of operations and has since rejoined ASP. Welcome Matt and we look forward to working with you.

Tyler Hilderbrandt
Business Development Operations Manager – Sudbury

The promotion of Karim Khamisa to the Business Development Operations Manager role within Res/CIC created an opening for a senior position at Sudbury Airport. As a result, we have promoted Tyler Hilderbrandt into the position of ASP Supervisor for Sudbury Airport.

Well done to all employees who have been promoted within all ASP Operations. I am proud to highlight that most of the promotions have come from internal candidates which clearly demonstrates succession planning and depth of knowledge and ability the ASP family has by promoting employees from within.

Zaina Syed – Security Guard, TPIA

“I have been with ASP for 7 months now and I can confidently say that as a woman, I have never felt more equal to my male counterparts in a professional environment than I have with this company! Competency, performance, hard work, professionalism and respect are of the utmost value here. Women and men alike, we are all seen as equal power to keep this ship sailing. Happy International Women’s Day to all!”

By Mary Christidis, Operations Manager

We would like to recognize OSR Alfredo Tejada for going above and beyond. A passenger arrived from Istanbul and was connecting to the USA. Unfortunately, there was a problem with his connecting flight to Detroit and he needed to be rerouted to Chicago the next day. With limited options for dining at the airport these days and knowing this passenger would have to stay in the airport overnight, Alfredo took it upon himself to purchase a drink and something to eat for this passenger as he waited for his flight the next morning.

We are always on the lookout for “star” performance
Other recipients of the STAR award this month for Passenger Experience and Team Spirit

From top left to right:
Asuma Conteh, Kriselda Charles, Kawsar Mohamud, Prisca Stephen
From bottom left to right:
Salman Ghaznavi, Vianna White, Alice Pinto, Ashir Khan

By Mary Christidis, Operations Manager

I would like to recognize the entire OSR team for their unwavering support for one and another during these c hallenging times and never losing focus of our purpose in providing our client and passengers with outstanding Customer Service every single day. This could only be achieved through teamwork and commitment to one another.

Marjan Askani, Karen Mahabir, Tewedaje Gebreselaissie, Kriselda Charles, Carmen Chambers-Hall, Khadija Beale, Souhaiel Ben Jemaa