By Neeru Panjwani, Director of Human Resources

ASP is proud to introduce the ASP Service Desk – one place for every workplace question. In last year’s Employee Engagement Survey, you told us something we needed to hear. You:

  • Wanted a faster response to your emails and voice messages.
  • It was not always clear who to contact
  • There was no way to know if your message has been received

We took that feedback seriously and built the online service desk. Don’t forget to bookmark it!

What is the ASP Service Desk?

Think of it as your single front door to HR, Resource Planning, Payroll & Accounting, and Operations. Instead of figuring out who to email — or emailing three people and hoping one responds — you submit your request or question online. Best of all:

  • No account needed.
  • No forms to print.
  • Works on any device, including your phone.

Whether it’s a question about your pay stub, a request for an employment letter, a schedule dispute, or a reimbursement claim — it goes through ASP Service Desk.

Who Can You Reach?

ASP Service Desk covers the four departments you interact with most: HR, Resource Planning, Payroll & Accounting, Operations.

What’s Different this Time?

The Service Desk has been designed with accountability built in from the start:

  • Every request or question gets a Ticket ID the moment you submit — proof it was received.
  • Defined timelines. Every submission type has a response deadline based on preset categories.
  • Automatic escalation. If a deadline is missed, the system automatically escalates your submission to a senior team member — you don’t have to chase anyone.
  • Coming soon. A feedback and rating feature will be introduced in a future upgrade so you can share your experience directly with the HR team.

How it Works — in 4 Steps

  1. Choose your category, describe your query, attach any files.
  2. Receive a Ticket ID by email from no-reply.asp-servicedesk@security-asp.com.
  3. The right department picks it up and responds within the committed timeframe.
  4. Coming in a future upgrade — you will be able to rate your experience directly after closure.

One Tip That Makes a Real Difference

The fastest way to get a response is to include all the relevant details upfront — dates, amounts, your employee ID, and any supporting documents. Submissions with complete information are resolved faster, often in a single response. Incomplete submissions get put on hold while we follow up, which delays everything.

Rollout — Starting with our Airport Sites

Phase 1 — Toronto Pearson & Billy Bishop Airports

ASP Service Desk is launching in phases. Phase 1 covers Toronto Pearson (YYZ) and Billy Bishop Airport (YTZ). As we expand to additional sites and groups, each team will receive a direct email notification when it goes live for them.

If you haven’t received that email yet — it’s coming. In the meantime, this article gives you everything you need to know so you’re ready when it does.

Ready to try it?

ASP Service Desk is live now. You can access it on any device — desktop, tablet, or phone.

Access ASP Service Desk

On desktop or laptop: servicedesk.security-asp.com

On your phone: Scan the QR code above with your phone camera to open ASP Service Desk directly — no typing required.

A note from HR

We believe that a structured, accountable process for responding to your questions and requests will result in faster turnaround times. We’ll be tracking response times, closure rates, and your satisfaction scores from day one. If something isn’t working the way it should, we want to know. Reach out to us directly at asphr@security-asp.com.

Thank you, as always, for everything you bring to ASP every day.


By Laurel Woodhouse, Health & Safety Manager

Our teams work every day across airports, UPS and FedEx facilities, Toronto respite sites, Rogers event venues, and residential buildings — every one of these sites depends on our people staying alert, protected, and supported. Over the last quarter, we’ve noticed a significant drop in hazard reports being submitted across our sites. This isn’t because hazards have disappeared — it likely means fewer of them are being reported. This article explains what a hazard is, why reporting matters, and how easy it is to report one, so we can turn this trend around together.

What is a Hazard?

A hazard is anything in your work environment with the potential to cause harm — to you, a coworker, a client, or the public. Hazards aren’t always dramatic or obvious. Some examples our teams regularly encounter include:

  • Slip, trip, and fall risks — wet floors, uneven pavement, poor lighting, snow/ice buildup, or cluttered walkways
  • Damaged or malfunctioning equipment — broken locks, faulty radios, non-working cameras, damaged barriers or gates
  • Unsafe access points — propped-open doors, broken door closers, malfunctioning card readers
  • Aggressive, threatening, or unpredictable behaviour from individuals on site
  • Environmental hazards — extreme heat/cold exposure, poor ventilation, exposed wiring
  • Vehicle and traffic hazards — blind corners, poor sightlines, unsafe loading dock activity
  • Near misses — situations where an incident almost happened but didn’t

If something makes you pause and think “that doesn’t seem right,” it’s worth reporting. You never need to be 100% certain something is dangerous to report it — that’s what the review process is for.

Why Reporting Hazards Matters

Every hazard report is a chance to prevent an injury before it happens. When reporting drops off, it doesn’t mean our sites have become safer — it usually means risks are going unnoticed or unaddressed until something goes wrong. Reporting hazards allows us to:

  • Identify risks early, before they lead to an injury or incident
  • Give supervisors and Operations the information they need to put controls in place
  • Track recurring issues at a site so patterns can be fixed at the root cause, not just patched
  • Build a stronger safety culture where every employee has a voice in protecting the team
  • Meet our health and safety obligations and keep our client sites compliant

Reporting a hazard is never “extra work” or “making a fuss.” It’s one of the most valuable things you can do for yourself and your coworkers.

A Two-Way Commitment: Report and React

Improving safety is a shared responsibility, and it works in both directions:

  • Employees report hazards as soon as they’re noticed — no hazard is too small to flag.
  • Supervisors and Managers respond to every report, assess the risk, and identify controls to reduce or eliminate it — whether that’s a quick fix, a temporary safeguard, or escalation for a longer-term solution.

How to Report a Hazard — Two Easy Options

Option 1 — Scan the QR Code on Mitti (SafetyCulture)

Reporting without follow-up doesn’t fix anything — and follow-up can’t happen if hazards are never reported in the first place. Both halves of this cycle have to work for our sites to actually get safer. Supervisors: please make it a priority to acknowledge reports promptly and follow up with your team on what action was taken. Employees seeing hazards addressed is what builds trust in the process and keeps people reporting.

Scanning it opens a quick hazard report form that sends a direct, real-time notification straight to the Operations team.

Fastest way to get eyes on a hazard — no phone call or email needed.

Option 2 — Tell Your Supervisor or Manager

Prefer to report in person or don’t have access to a device in the moment? Speak directly with your on-site Supervisor or Manager. They can log the hazard and start the response process right away.

Best when you need to explain something in detail or want it addressed immediately.

Our Goal this Quarter

We want to see hazard reporting go back up — not because our sites have gotten less safe, but because our team is more engaged in keeping them safe. Every report matters, no matter how small it may seem. If you see it, report it. If you’re a supervisor, act on it and close the loop with your team.

Thank you for everything you do to keep our sites, clients, and each other safe.


By Douglas Hardy, Operations

I would like to take a moment to formally command Respite Guards Manpreet, Khaldoun, and MPS Sumit, Jesse, Vikas and Harjit on the exceptional work you demonstrated while on duty. We received positive feedback from the client recognizing your professionalism attentiveness and commitment to maintaining a safe and welcoming environment.

Your actions reflect the high standards we expect from our security team, and it’s always encouraging when a client takes the time to acknowledge outstanding service.

Manpreet

Vikas

Your dedication to your responsibilities and the way you represent our company does not go unnoticed. Efforts like yours help strengthen our relationship with our clients and reinforce the reputation of our security team.

Thank you for your continued hard work and for setting a strong example for others on the team.

Please keep up the excellent work.

Jesse

Sumit


By Sarah Miller, Director of Operations and Training

The RES/CIC division is pleased to welcome Vince Gemmiti to the team as its new Training Manager, reporting directly to Sarah Miller. Vince began working with ASP on February 03, 2026, and comes to the organization with a wealth of experience in security operations, training, and quality assurance. We are immensely grateful to have him join the team.

On May 04, 2026, ASP launched full facility security services at Rogers Stadium, returning to the venue after a successful first season in 2025, overseen by Operations Manager Jennifer Thrasher. Additional event security services will be launched on May 18, 2026.


By Douglas Hardy, Operations Manager, RES/CIC

I would like to formally commend Hassan Barre, Gopal Jainanan and Nader Ahmed for their exceptional actions on March 15th, 2026. Their quick thinking, professionalism, and teamwork during a medical emergency played a critical role in saving a person’s life.

When the individual experienced a medical emergency and required immediate assistance, Hassan, Gopal and Nader responded without hesitation. By working together to assess the situation and administer CPR until emergency services arrived they each demonstrated outstanding composure, training and dedication to the safety and wellbeing of others.

Fantastic job!!!

Gopal Jainanan

Nader Ahmed

Hassan Barre


By Noman Butt, Operations Manager

Fatmira Koci is one of ASP’s most veteran employees and has been a valued member of our team since 2008.

Recently, Fatmira was recognized by both the client and ASP for her excellent work in identifying, challenging, and helping prevent a security breach. Her professionalism, vigilance, and commitment to safety demonstrate the high standards that ASP employees uphold every day.

We would like to congratulate Fatmira on this welldeserved recognition and thank her for her many years of dedicated service. We wish her continued success and encourage her to keep up the outstanding work.

This achievement is not only a win for Fatmira but also a win for the entire ASP team. Her actions reflect the dedication, professionalism, and commitment to excellence that make ASP a trusted security partner.


By Noman Butt, Operations Manager

Farhan Sohail joined ASP in May 2025 and quickly made a positive impression on both the ASP team and our client at Toronto Pearson Airport.

Shortly after joining the company, he was assigned to a peak-task position at one of the GTAA buildings. From the beginning, we received nothing but positive feedback from the GTAA Project Manager regarding Farhan’s professionalism, work ethic, and positive attitude.

In April 2026, Farhan once again demonstrated his commitment to safety and security during an incident on the airside. Faced with a challenging situation, he remained calm, stood his ground, and followed all post orders exactly as required. He contacted the appropriate authorities, provided the necessary information, and handled the situation professionally from start to finish.

Farhan’s actions are an excellent example of what it means to be a security professional. His ability to remain composed under pressure, follow procedures, and make the right decisions helped ensure the situation was handled safely and effectively.

Farhan Sohail & Anmol Bhrigu

Farhan Sohail & Anmol Bhrigu


By Farhad Mohammad, Operations Manager

Employee of the Month for January 2026 – Shashidhar Kichanagari

I am pleased to announce that Shashidhar Kichanagari has been selected as the Employee of the Month for January 2026.

Shashidhar is a consistently dependable and professional presence on airside. He supports daily operations through his strong work ethic, attention to detail, and willingness to assist both supervisors and team members whenever required. He has also been actively involved in supporting new employees by sharing his knowledge of airside procedures and helping them build the confidence and understanding needed to obtain their AVOP and carry out their duties safely and effectively.

ASP Security is proud to recognize employees like Shashidhar who consistently show reliability, professionalism, and a strong commitment to their responsibilities. His performance and attitude continue to positively support the operation and the team.

Congratulations Shashidhar!

Employee of the Month for February 2026 – Aly Khan

I am pleased to announce that Aly Khan has been selected as the Employee of the Month for February 2026.

Since joining our team at BBTCA, Aly has consistently distinguished himself as a dependable and high-performing member of the team. He demonstrates a strong sense of accountability, a proactive approach to his responsibilities, and a genuine commitment to continuous learning and professional growth. Most recently, Aly has completed his training as a CRG (Conflict Resolution Guard); a significant milestone that reflects both his capability and dedication. He approaches every task with professionalism, confidence, and a solutions-focused mindset, setting a strong example for those around him.

ASP Security is proud to recognize team members like Aly who actively invest in their development, elevate team performance, and make a lasting, positive impact across the operation.

Congratulations Aly!

Employee of the Month for March 2026 – Yunus Lawal

I am pleased to announce that Yunus Lawal has been selected as the Employee of the Month for March 2026.

Since joining ASP, Yunus has demonstrated exceptional professionalism and commitment. He immediately took ownership of his role and has consistently exceeded expectations through his strong work ethic and proactive approach. His reliability is evident in his punctuality, always arriving early and prepared to perform at a high standard.

Yunus leads by example and has earned the respect of his peers through his positive attitude and dedication. His bilingual capability further enhances his effectiveness in supporting both the team and the public, making him a valuable asset to our operations.

Congratulations Yunus!

Employee of the Month for April 2026 – Mahmoud Al Shawakri

I am pleased to announce that Mahmoud Al Shawakri has been selected as the Employee of the Month for March 2026.

Since joining ASP Security as a Conflict Resolution Guard (CRG), Mahmoud Al Shawakri has consistently demonstrated exceptional professionalism, dedication, and reliability. He quickly took ownership of his responsibilities and has continually exceeded expectations through his strong work ethic and commitment to maintaining a high standard of performance.

Mahmoud’s diligence and proactive approach have elevated the role, setting a positive example for his peers and contributing to a stronger, more effective team environment. His calm, respectful demeanor and consistent follow‑through make him a trusted and valued member of the CRG team at BBTCA.

In addition to his outstanding on‑site performance, Mahmoud has recently begun a Master’s program in Criminal Justice Administration at Niagara University Graduate School. His pursuit of higher education reflects his ambition, discipline, and dedication to advancing both his personal and professional development.

Mahmoud’s contributions, attitude, and drive for excellence make him an invaluable asset to our operations.

Congratulations Mahmoud!


By Nataliya Zulqurnane, Acting Operational Manager

There are people whose work gets noticed immediately. And then there are people without whom a strong team simply cannot function. Dina is exactly that kind of person.

She began her professional journey as a CSR, and through dedication, hard work, and a strong sense of responsibility, she grew into a supervisor trusted by both her colleagues and leadership. Her story is a true example of how real leadership is built not through loud words, but through consistent actions every single day.

Dina is not someone who waits to be assigned tasks. She listens carefully, analyzes situations quickly, thinks through every step, and approaches her work with a clear plan already in mind. Because of this, even the most challenging processes under her supervision are handled with confidence, organization, and professionalism from start to finish.

She is someone people can rely on in any situation – especially during stressful moments, high-pressure situations, or unexpected challenges. Dina does not create unnecessary noise or seek attention; instead, she quietly takes responsibility and ensures the job gets done. People like her become the backbone of a team.

One of the qualities that truly makes Dina stand out is her willingness to help others. She is always ready to support colleagues, guide them, answer questions, or step in whenever needed. And her kindness extends beyond the team – passengers and airport visitors also feel her professionalism, attentiveness, and genuine care in every interaction.

Outside of work, Dina values the things that matter most: spending time with family and friends, enjoying nature, and traveling. She carries a rare balance of strength, kindness, and dedication, which makes her not only an exceptional supervisor, but also a person deeply respected by everyone around her.

Some people simply do their job. Others set the standard for everyone around them. Dina is one of those people.


By Bradley Macrae, Director of K9 Services

It was a weekend to remember for Julie Gaboury and her English Cocker Spaniel, Mr. Ziggy. Competing at the 2026 English Cocker Club of America National Specialty, Ziggy earned 3rd place in his class at the regional specialty before stepping up to claim 2nd place in his class at the National, judged by breeder judge Sue Dwelly.

A fantastic result for a very good boy. Well done, Ziggy!