By Jashandeep Singh, Assistant Manager, Resource Planning

At the core of our organization lies Resource Planning, a team that keeps everything connected, aligned, and running efficiently. Acting as the backbone of operations, this department collaborates closely with all divisions to ensure the right people are in the right place at the right time.

We’re proud to take a moment to recognize the incredible individuals who drive this function forward every day. Their dedication, teamwork, and commitment to excellence are what keep our operations seamless and successful.

Leading the way is Sean Gallagher, Associate Director of Talent Acquisition and Resource Planning. Sean’s strategic approach to staffing and his continuous support have been instrumental in maintaining optimal workforce levels across the organization. His leadership helps set the foundation for a strong and agile team.

Supporting Sean in overseeing all divisions are Assistant Managers Jashandeep Singh and Jasmeen Chahal. They are committed to delivering essential training and ensuring team readiness. Their responsibilities include maintaining compliance with CBA regulations, Health and Safety standards, labour codes, and staffing and training requirements.

Division Highlights

Aviation Division Led by Jashandeep Singh

Planners Shweta Tomar and Manpreet Grewal work collaboratively to manage daily staffing levels and ensure smooth day-to-day operations.

REC/CIC Division Led by Jasmeen Chahal

Planners Jatin Assija and Sukhwinder Dhillon work closely together to maintain seamless daily operations and provide consistent support to the team. Additionally, Mark Dwulit is assisting with ensure coverage for Rogers Stadium.

K9 Division

Muskaan leads the K9 Division with a focus on clear communication and operational efficiency. She works closely with Supervisors to ensure all essential tasks are completed while consistently meeting client requirements. Supporting her behind the scenes are Jashandeep, and Jasmeen, who provide additional operational backup and guidance when needed, ensuring continuity and strong performance across the division.

Overnight Team

During overnight hours, Charlene Abella and Kishan Amar Ally take on full responsibility across all divisions. Their ability to make effective decisions in real time plays a crucial role in maintaining smooth and uninterrupted operations. Their dedication ensures that the organization continues to perform at a high level—around the clock.

Support Team

Over the past few months, Resource Planning has also benefited from the valuable support of team members from various divisions. Kajal Sharma from the Shift Manager Team at Toronto Pearson Airport has played an integral role in assisting RP with her expertise, knowledge, and Page 5 Security MattersTM Spring 2026 hands-on support. Mark has been invaluable in assisting us with the complex scheduling requirements for Rogers Stadium.

We would also like to extend our sincere appreciation to Anirudh Murali (Respite) and Bindia Dutt (Residential) for their continued support, particularly during challenging times. Their willingness to step in and contribute has made a meaningful difference to the team’s success.

Well Wishes

Our heartiest congratulations to Andrew Catney for his next chapter in his career. Andrew led Resource Planning with passion and hard work for the past four years.


By Humberto Pimentel, President & CEO

Spring is here, and with it comes new energy, new opportunities, and a renewed sense of what this team is capable of. As we look forward to an exciting year ahead, we also want to take a moment to reflect on what we accomplished together in 2025.

Last year brought its share of challenges and change, yet your commitment never wavered. Because of your professionalism, reliability, and teamwork, our customers continuously received the excellent service they expect from us. We are very proud that Rogers Stadium renewed their contract with us, and we successfully mobilized for the Regional Municipality of Halton contract.

To our frontline teams: whether you worked days, nights, weekends, holidays, or stepped in when it mattered most, thank you. Your efforts kept our sites safe, our clients confident, and our reputation strong.

To our supervisors, managers, and support staff: thank you for guiding operations, supporting your teams, and maintaining high standards. Your leadership made the difference.

Because of all of you, we strengthened our operations, continued to grow, and delivered on our promises. We are incredibly proud of what we accomplished together — and we look forward to building an even stronger 2026 with this exceptional team.

Stay safe, and thank you for everything you do.


In the high-stakes environment of Toronto’s “Class A” commercial real estate, a single lapse in judgment on the front lines can lead to a decade of brand damage. As we move deeper into 2026, the traditional metric for security success—”nothing happened today”—is being replaced by a more complex question: “If something does happen, how will it be handled?”.

For facility managers in the Greater Toronto Area (GTA), the threat landscape has evolved beyond simple property theft. We are now operating in an era of “Cyber-Physical Convergence” and heightened social scrutiny. In this climate, a security provider that relies on “force-first” tactics isn’t just a poor choice—it’s a massive liability to your bottom line.


The Liability Shield


The Ontario Regulatory Shift: Why Your Reporting Burden Just Got Heavier

In late 2024 and throughout 2025, the Ontario government, via the Ministry of the Solicitor General’s Private Security and Investigative Services Branch (PSISB), introduced sweeping changes to how security incidents are tracked.

New Reporting Mandates

Licensees in Ontario are now mandated to report every single instance of “use of force” to the provincial registrar within thirty days. This isn’t just a paperwork update; it’s a fundamental shift in visibility. Every physical intervention is now a matter of public and provincial record, significantly increasing the legal exposure for property owners who employ poorly trained staff.

The “Policification” of Private Security

With over 162,000 licensed security individuals in Ontario as of 2025, private security is increasingly being forced into roles that mirror public policing. This is especially true in high-traffic retail environments and social-service-integrated transit hubs.

However, unlike public police, private security lacks the same legal “buffer” regarding liability. When a guard makes a mistake, the building owner is often the first entity named in the ensuing litigation.

The Viral PR Nightmare: Guarding Against “Brand Rot”

The “unspoken fear” for a Toronto Property Manager is not just a lawsuit, but a viral video. A “use of force” incident captured on a smartphone can transition from a localized event to a catastrophic PR nightmare in minutes.

The Social Cost of Poor Training

In the current climate, your choice of security vendor can lead to direct tenant protests or public boycotts. This “brand rot” devalues the property’s prestige and can lead to a mass exodus of elite tenants who are currently part of the “flight-to-quality” trend in the Toronto market.

At ASP Security Services, we understand that Security Matters™ because your reputation is on the line. We don’t just train for safety; we train for reputational resilience.

The Science of De-escalation: Moving Beyond Provincial Minimums

The standard 40-hour course required for an Ontario security license is a baseline, not a benchmark. To truly protect a Class A asset in the GTA, your team must possess skills that surpass provincial minimums.

Behavioral Observation Awareness Training (BOAT)

The most effective way to manage a crisis is to ensure it never starts. Our specialists undergo intensive Behavioral Observation Awareness Training.

  • Pre-Incident Indicators: Specialists learn to identify subtle cues—anomalous body language, specific verbal patterns, or “out of place” loitering—long before a situation turns physical.
  • Active Crowd Scanning: Instead of staring at a single screen or post, our teams use dynamic situational awareness to map the “mood” of a lobby or transit hub in real-time.

Non-Violent Crisis Intervention (NVCI)

When a situation does escalate, the goal is “de-escalation with dignity”. Our Non-Violent Crisis Intervention training equips staff with the verbal tools to resolve conflicts without resorting to force.

  • Verbal Judo: Using professional communication to steer an aggressive individual toward a peaceful resolution.
  • Liability Reduction: By prioritizing de-escalation, we drastically reduce the number of reported “use of force” incidents, keeping your building’s record clean and your brand safe.

Security as a Reputation Safeguard: The Economic Value of Engagement

In 2026, security is no longer a cost center; it is a brand-enhancing asset. A professional security presence that is both welcoming and vigilant increases the perceived value of your property for elite tenants.

The “Personality” Filter

At ASP, we hire for personality and train for the job. We seek out individuals who represent a “customer-centric commitment”—people who understand that they are the face of your building.

  • Tenant Trust: Consistent, professional engagement builds a rapport with tenants, making them more likely to report suspicious activity early.
  • Operational Continuity: Highly motivated staff are less prone to the “cellphone usage” or disengagement incidents that plague larger, bureaucratic firms.

Transparent Partnerships: ISO 9001:2015 and the Power of Data

In an era of “Uncertainty and Complexity,” property managers need more than just a promise—they need proof. ASP provides a “Truly Transparent Partnership” through our ISO 9001:2015 certification.

Administrative Excellence

Our certification isn’t just a badge; it’s a commitment to a procedurally driven approach.

  • Real-Time Digital Reporting: Every patrol, every sweep, and every interaction is logged in a transparent digital portal, giving you an auditable record of your site’s safety.
  • Continual Improvement: We audit our own performance 1–3 times per year to ensure we are constantly evolving ahead of new threats in the GTA and surrounding areas.

Beating the 42-Minute Gap: The Economics of Immediate Verification

While de-escalation protects your brand, response time protects your continuity. In Toronto, the “Cost of Waiting” is a significant economic risk.

The Verified Response Standard

Because the average police response for a commercial alarm is 42 minutes, the burden of “verification” falls on you. Our rapid response capability—under 45 minutes notice—ensures that an incident is verified and contained before it requires heavy-handed intervention.

Turning Your Security Risk into a Strategic Edge

The Greater Toronto Area in 2026 does not allow for amateur hour. With the World Cup approaching and retail crime becoming more professionalized, the “Standard of Care” for your building has never been higher.

Don’t let your security become your biggest liability. Choose a partner that understands that de-escalation is not just a tactic—it’s a Liability Shield. Because in high-stakes Toronto environments, Security Matters™.

Is your property currently one viral video away from brand rot?

Request a Professional Security Consultation and 2026 Risk Audit Today



Toronto is currently the fastest-growing city in North America, and in 2026, it becomes the center of the sporting world. The arrival of the 2026 FIFA World Cup™ represents more than just a series of matches from June 12 to July 2; it is a massive urban “pressure test” for our city’s infrastructure, transit hubs, and commercial centers.

For facility managers and operations directors, the question isn’t whether you have guards on-site, but whether your security strategy is resilient enough to handle a global influx of millions while maintaining day-to-day operational continuity. In 2026, the baseline for safety has reached a new height, and generic “static” guarding is no longer a viable defense.


The Pressure Test: Preparing for 2026’s Unprecedented Urban Influx

Toronto’s population growth of 6.6% has already outpaced many frontline public capacities. When the World Cup arrives, this density will explode. Planners are bracing for peak staffing shortages and potential “absolute disasters” regarding transit delays.

The “unspoken fear” for property managers in the downtown core is the Response Gap. When millions of people are navigating the Financial District, local police resources are understandably prioritized for high-level Priority 1 emergencies.

  • The 42-Minute Problem: Currently, the average police response for a commercial alarm in Toronto is 42 minutes.
  • The Latency Trap: During a massive global event, lower-priority calls (Priority 3 and 4) can wait between 57 and 89 minutes.

A commercial center cannot afford to wait an hour for security verification during a global event. ASP Security Services provides the 45-Minute Standard, with the proven capability to respond to emergency situations with less than 45 minutes’ notice. This rapid mobilization is the only way to ensure that a localized disruption doesn’t cascade into a multi-million dollar economic loss.


Worldcup


Transit Under Fire: Securing Union Station and Pearson International (YYZ)

Transportation hubs serve as the primary gateways for the 2026 World Cup, making them the most vulnerable points in the city’s infrastructure. Union Station and Toronto Pearson (YYZ) are already undergoing intense revitalization and regulatory tightening to prepare for this shift.

The Aviation-Grade Standard

As a subsidiary of ICTS Europe, ASP brings an “Aviation-Grade” discipline to commercial security that legacy firms simply cannot match. This standard is critical for the Enhanced Non-Passenger Screening (NPS) mandates introduced by Transport Canada in 2025.

  • 100% Screening Rates: Security checkpoints at major hubs now require 100% screening for vehicles and occupants to mitigate internal threats.
  • Operational Readiness: ASP performs rigorous “Stress Tests” to ensure that checkpoints can handle high-volume bottlenecks without compromising safety.

Community Safety Ambassadors

At Union Station, the traditional guard has been replaced by the Community Safety Ambassador (CSA). These specialists often hold degrees in social services or justice studies, serving as a vital link between the public and emergency services. Their role isn’t just “enforcement”—it’s building relationships and de-escalating conflict in a high-pressure urban environment.


The Biological Fail-Safe: Why Canine EDD is the Critical Defense for 2026

In the “Software Eating the World” era of 2026, we have seen a massive shift toward AI-driven monitoring. However, for clearing a densely populated event venue or an air cargo terminal, nothing matches the biological perfection of a Canine Explosive Detection (EDD) team.

ASP is the largest private Canine EDD provider in Canada. Our partnership with global entities like DiagNose provides a pool of over 200 certified dogs worldwide.

  • Scent Decoding: A trained canine can identify trace elements of explosives and firearms almost immediately, even when masked by complex odors or hidden in bulk cargo.
  • Mobility: Unlike static sensors, a K9 team can sweep a Class A lobby or a stadium seating area in a fraction of the time, providing “eyewitness” verification that satisfies the Toronto Police Verified Response Protocol.
  • FIFA Ready: We have been preparing the “FIFA Generation” of detection dogs specifically for the 2026 World Cup, ensuring that every high-profile event venue in the GTA has access to a certified defense.
Worldcup

Behavioral Detection over Enforcement: The “Ambassador” at the Gates

One of the top anxieties for Toronto decision-makers is the risk of a “use of force” incident going viral during a global event. In 2026, the private security force acts as the critical buffer between the public and enforcement agencies.

The ASP Ambassador Model elevates the role from a reactive guard to a proactive specialist. This is achieved through a sophisticated 4-Stage Engagement Process:

  1. Active Crowd Scanning: Moving beyond static monitoring to dynamic situational awareness.
  2. Engagement: Proactive, friendly interactions that humanize the security presence.
  3. Casual Conversation: Utilizing behavioral observation to identify potential threats while maintaining a premium customer experience.
  4. Course of Action: Rapid, informed decision-making based on proactive assessment.

By hiring for personality and training for the job, ASP ensures that its specialists “select the high road” even under the intense pressure of a global tournament.

Resilience and Reputation: Why Strategic Planning is Non-Negotiable

In 2026, “Resilience” has evolved from a sustainability goal into a core business imperative. For a Class A property, security is a brand asset that protects property value and tenant trust.

Transparency and Certification

ASP is ISO 9001:2015 certified for administrative functions related to uniformed security guards. This ensures a “Truly Transparent Partnership” where clients have real-time access to incident reports and performance audits. In an era of “Uncertainty and Complexity,” this level of procedural discipline is what differentiates a “trophy property” from a commodity building.

Cyber-Physical Convergence

Modern buildings are “smart” ecosystems. The 2026 threat landscape involves “cyber-physical” breaches where digital exploits lead to physical paralysis. ASP addresses this by integrating cloud-based reporting and AI-driven monitoring into the human-centric patrol, ensuring there are no “technological blind spots”.

Worldcup

Security Matters™ Because Your Brand is on the Line

The 2026 FIFA World Cup™ is more than a game; it is a moment for Toronto to shine on the world stage. But for those responsible for the city’s commercial and transit infrastructure, it is a mission.

You cannot navigate the risks of 2026 with the security model of the past. You need the Ambassador model. You need Canine EDD. You need a partner that understands that in high-stakes environments, Security Matters™.

Is your facility truly resilient for the 2026 spotlight?

Request a Professional Risk Audit and Consultation Today


By Noman Butt, Operations Manager YYZ

As we wrap up another busy holiday season, we want to take a moment to recognize the incredible individuals who make our team what it is. Over the past few weeks, we have seen dedication, teamwork, and generosity consistently demonstrated — and it has truly not gone unnoticed.

To everyone who joined our holiday gatherings, thank you for bringing positivity and connection to our celebrations. These moments remind us that we are more than colleagues — we are a supportive and united team.

A special thank you to those who worked through Christmas and New Year’s. Being on duty during the holidays requires personal sacrifice, and your commitment ensured that our operations continued smoothly and professionally. Your reliability and strong work ethic reflect the true strength of our organization.

As we move into the new year, we do so with appreciation and confidence. Thank you for your hard work, professionalism, and the positive attitude you bring each day. Together, we will continue building a workplace grounded in respect, teamwork, and excellence.

Here’s to a successful and rewarding year ahead.


By Noman Butt, Operations Manager YYZ

I would like to congratulate our Specialist, Nimal Antony, on receiving recognition from ASP and the Greater Toronto Airports Authority. Please see the client’s comments below:

“I am writing to formally recognize Behavioral Specialist, Nimal Antony, for his exceptional professionalism, patience, and composure while handling two recent challenging instances while on duty.

During a recent incident involving an intoxicated male subject suspected to be under the influence of narcotics, Nimal demonstrated outstanding situational awareness and calm decision-making. He effectively maintained control of the situation, ensured public safety, and coordinated with SOC, PRP, CBSA, and Paramedic services until the individual received appropriate medical care. Despite challenging conditions, his actions reflected strong judgment, professionalism, and adherence to protocol, resulting in a safe resolution.

His ability to manage high-stress situations while keeping his composure sets an excellent example for his colleagues and reflects positively on ASP as a whole. Please extend our sincere thanks and congratulations to Nimal, on behalf of the GTAA Safety and Security Team, for his excellent service.”

Nimal, thank you for your professionalism, leadership, and commitment to safety. You have represented our team exceptionally well, and we are proud of your outstanding work.

Keep up the great work!


By Anissah Dia, Service Delivery Manager

We’re proud to share that ASP YOW is now completing the ASQ (Airport Service Quality) surveys at the Ottawa International Airport!

This marks our 9th active position this season, highlighting the continued growth of our team and the trust placed in us to deliver excellent customer service on the floor.

Collecting passenger feedback helps us showcase the positive experiences our team creates every day and sets us up for continued success in the year ahead.

A big thank you to our team for your professionalism, dedication, and commitment to excellence. This achievement wouldn’t be possible without you.


By Farhad Mohammad, Operations Manager, YTZ

I am pleased to announce that John Lakatosh has been selected as the Employee of the Month for December 2025.

John has been a consistently positive and dependable presence at AOCC. He supports both PortsToronto operations through his role as an OCO and ASP Security operations by actively training and mentoring new recruits.

In recent months, John has been engaged in training new employees, generously sharing his extensive knowledge of airport operations. During a recent high-stress incident, he demonstrated exceptional leadership by taking control of the call, ensuring full adherence to SOPs, accurately documenting critical information, and coordinating effectively with the appropriate partners.

ASP Security is proud to recognize employees like John who consistently take pride in their work and make meaningful contributions to their team. John sets a strong standard for reliability, professionalism, and consistency.

Congratulations John!


By Farhad Mohammad, Operations Manager

During the Christmas and New Year holidays, one of the busiest times of the year, the airport operations faced exceptionally challenging conditions. The holiday days were marked by severe winter weather, blizzard conditions, extremely low temperatures, and an unusually high number of flight cancellations and delays. Passenger volumes were overwhelming and the working environment demanded constant adaptability and resilience. It was during this demanding period that Mohammed Ayach, our roving agent, truly distinguished himself.

Amid the pressure of large crowds and unpredictable disruptions, Mohammed consistently demonstrated calm leadership, sharp situational awareness, and a strong commitment to passenger care.

The complexity of managing high passenger volumes while maintaining operational balance across multiple airlines required more than standard procedures – it required the ability to think quickly, act decisively, and adapt in real time.

Mohammed showed an exceptional understanding of airport flow and passenger dynamics. He skillfully managed large concentrations of passengers, thoughtfully distributing volumes without disrupting the operations of other airlines or interfering with their passenger flow to counters. Even during peak congestion, he ensured effective line management while preserving the efficiency of the broader airport operation. As emphasized the airport’s Manager of Operations, Mohammed Ayach possesses a rare and invaluable talent – the ability to think the problem through and manage evolving situations.

His strength lies in his capacity to assess complex, fastchanging environments and take control of situations with clarity and confidence. This natural ability allows him to turn high-pressure moments into structured, workable solutions that benefit both passengers and airport operations. What truly sets Mohammed apart is his ability to find quick, effective solutions in situations that do not occur every day. He consistently anticipates challenges before they escalate and responds promptly to unexpected circumstances. Despite the intensity of the holiday rush and difficult weather conditions, he remained focused on delivering a smooth, organized, and supportive passenger experience.

Through clear communication, empathy, and decisive action, Mohammed ensured that passengers felt guided, informed, and respected during moments of uncertainty. His efforts significantly contributed to smoother airport operations and a noticeably improved passenger experience during one of the most demanding periods of the year. We are extremely proud to have Mohammed Ayach as part of our team. His performance during the holiday season is a powerful reminder that supporting passengers – especially under challenging conditions – is not just a responsibility, but a true talent.

We are sincerely grateful for his dedication, professionalism, and the positive impact he continues to make every day.


By Nataliya Zulqurnane, Acting Operational Manager, YWG

Working in this role is more than just a job – it’s a personal challenge that tests strength, resilience, and commitment.

This winter arrived early and pushed our airport to its limits. Extreme cold, powerful winds, blizzard conditions, and relentless snowfall became the daily reality. Yet in the face of these harsh conditions, our cart and baggage support team showed exactly what true dedication looks like.

Alex, Ruslan, Yaroslav, Leonel, Khaiat, and Bernard reported to work every single day, undeterred by freezing temperatures and physically demanding conditions. Maneuvering and organizing baggage carts through deep snow and fierce winds requires endurance, determination, and grit, and they delivered all of it without hesitation or complaint.

But their contribution goes beyond physical strength. They brought pride in their work, commitment to the airport, and genuine care for our passengers. Always visible, always dependable, and always ready to help, they transformed one of the toughest winters into a powerful display of resilience and professionalism.

They don’t just wear bright jackets! They carry a strong spirit!