By Madison Griffin, Human Resources Generalist

Between navigating the complex challenges of family life, work, and the infinite scroll online, it’s easy to sideline our own mental health. But the truth is, our well being can’t wait. Taking proactive steps toward better mental health can lead to more calm, less tension, and being better equipped to manage stress in the long run.

You don’t have to do this alone. Our experts at LifeSpeak Mental Health and Resilience are here to help. Get strategies and tools through our comprehensive library of expert blogs, videos, expert Q&A, guided meditations and much more.

  • How digital wellness can help you navigate a world of constant connectivity
  • Modern life stress triggers and their impact on your work (with guided grounding exercise
  • Overcoming the impact of stress on your nervous system
  • How mindfulness is a core resiliency skill (with guided breathing exercise)
  • Night shift work: why is it so tough to sleep during the day?
  • Scheduling ideas for better sleep when working night shifts.
  • Yoga Poses for a Quick Stress Release
  • What’s the difference between stress and anxiety and how do I know the difference?
  • Actionable Tips from LifeSpeak Experts: Strategies for Managing Stress


By Neeru Panjwani, Director of Human Resources

A t ASP, we officially recognize two languages for all internal communications—English and French. This dual-language policy is in place to ensure clarity, mutual understanding, and efficient operation across all levels of the business. Using a common language like English also reinforces equal opportunities, allowing every employee to engage, contribute, and grow.

A shared language in the workplace plays a vital role in facilitating effective communication, collaboration, and productivity. Beyond its practical benefits, it also nurtures a sense of belonging, respect, and professionalism.

ASP is proud to be a multicultural organization—a vibrant tapestry woven from the diverse backgrounds, languages, and traditions of our employees. Our differences are a source of strength, and this cultural richness adds to the company’s unique identity.

It’s only natural to revert to our native language when speaking with colleagues who share our background. It offers comfort and ease, especially for those still developing fluency in English or French. After all, constantly translating our thoughts and monitoring grammar can be mentally exhausting.

Yet, this practice—while comforting to some— can unintentionally exclude others and lead to misunderstandings. One common assumption when we overhear conversations in a language we don’t understand is, “Are they talking about me?” While often unfounded, such perceptions can create discomfort and affect team cohesion.

The challenge is not about suppressing our identities but about ensuring our communication doesn’t exclude others. Respect, awareness, and empathy go a long way in making everyone feel welcome and valued.

ASP encourages everyone to adopt inclusive communication practices—not just during formal work tasks, but also during informal interactions. Here are a few practical suggestions to guide us:

  1. Use English (or French, where applicable) during operational and safety communications. English should be the primary language during business hours to maintain clear and consistent understanding.
  2. During personal break time, be mindful of your surroundings. If others nearby don’t understand your language, consider switching to English to ensure inclusivity.
  3. Always maintain respectful communication. If you feel excluded or uncomfortable, initiate a respectful and open conversation about how language use is affecting you or others.

In Closing

Language is more than just words—it’s connection, identity, and inclusion. At ASP, we celebrate our differences, but we also strive to foster an environment where everyone feels heard and respected. By making thoughtful choices in how we communicate, we build a stronger, more united workplace for all. Let’s keep talking—together.


By Laurel Woodhouse, H&S Manager

Thank you to everyone who participated in the 2025 survey! Your voice and input are important as we work together to ensure a safe work environment for everyone.

I am very proud of the 2025 results, and you should be too! Since 2022, we have moved from 78% of us selecting most or all of the time to the survey questions to 88%. This tells me that you are prioritizing health and safety. Let’s continue this trend so we can see additional gains in 2026.

Interpret your scoreChecking your score below along with the suggestions for next steps. The levels in the visual above will guide you in interpreting your final score on a 0-4 scale.
Level 1Final score is less than 2. Your work in health & safety needs attention and improvement. Contact H&S team for guidance on developing an action plan.
Level 2Final score is equal to or greater than 2 but less than 3. Specific health and safety practices at your site need some improvement. The lower scored items should be a focus area for you. Review your practices and consult with H&S team for guidance in developing an action plan.
Level 3Final score is equal to or greater than 3 but less than 4. You are performing well overall. The lower scored items should be a focus area for you. Continue to strive for excellence with continuous collaboration work.
Level 4Final score is 4. A score of 4 indicates that your safety culture is currently functioning at an optimal level. This is the result of continuous, collaborative work. Well done – keep doing what you are doing.

The table below shows a detailed report of your Safety Assessment Survey results. The percentage column indicates the percentage of employees who chose “Most or all of the time” as their answer.

20252022
At my site, employees work safely even when the manager or supervisor is not around?9687
At my site, incident investigations are focused on fixing the problem, not laying blame8980
At my site, safety is as important as the clients’ needs?9386
At my site, do all employees have the information needed to work safely?9384
At my site, the ASP employees responsible for safety (managers and supervisors) have the authority to make changes they deem necessary?7677
At my site, ASP employees are recognized for working safely?8475
At my site, do all ASP employees have the tools/equipment to work safely?8977
At my site, ASP management is visibly/ actively involved in the safety?8571
At my site, communication is open, and ASP employees are encouraged to voice concerns and make suggestions?8672
At my site, there is a trained first aid attendant available at all times?7956
At my site, ASP employees are encouraged to report near misses (close calls) and hazards?9281
At my site, ASP management applies the same safety rules to everyone?9486
Average score88%78%

By Noman Butt, Operations Manager

As the holiday season comes to a close, we want to take a moment to express our gratitude for all your hard work, kindness, and teamwork. Your efforts helped make this time special, and we truly appreciate each and every one of you.

Thank you to everyone who participated in the celebrations, shared meals, and created great memories together. Your enthusiasm brought warmth and joy to our workplace, making the season even more meaningful.

A special thank you to those who worked on Christmas and New Year’s Day. Your dedication and commitment ensured that everything ran smoothly, and we are incredibly grateful for your efforts.

As we move into the new year, let’s continue to support one another and carry forward the spirit of teamwork and generosity. Thank you for all that you do—we look forward to another amazing year together!


By Noman Butt, Operations Manager

We are incredibly proud of Water, known as a true gem of Toronto Pearson, for being featured in the IATP newsletter and on IATP’s Instagram!

Since joining the Pass Office in October 2022, Water has become a familiar and friendly face across the airport. He is always smiling, greeting people warmly, and delivering exceptional customer service. His dedication and willingness to go above and beyond to assist airport employees have made him well-known and highly respected throughout GTAA.

It’s amazing to see all the wonderful comments on Instagram about Water, showcasing his strong work ethic and commitment. Be sure to check out his feature in the IATP newsletter and on Instagram—don’t forget to like, comment, and show your support for Water!


By Ramakrishna Malkapuram, Service Delivery Manager

I would like to take a moment to appreciate an outstanding employee of our ASP team at Pearson Airport – Nevila Karruku. She demonstrates an exceptional and dedicated attitude, consistently going above and beyond in her efforts. Nevila has awed everyone with her consistent performance, dedication, and above all, her exemplary work ethic. She played a crucial role in preventing and reporting several breaches of security while discharging her duties during her illustrious career.

Nevila started her journey with ASP in January 2008, and since then, she has consistently demonstrated a professional and friendly demeanor while performing her duties as an Access Control Officer. Her unwavering commitment to assisting supervisors and the TPIA management team whenever needed has been remarkable. Nevila’s dedication and professionalism have established her as a role model within our organization.

Her proactive approach and consistent performance have earned her recognition among her peers and appreciation from our client.

We are incredibly proud to have Nevila as part of our team, and her contributions are truly invaluable. Her work ethic and professionalism are truly inspiring, and we look forward to her continued success and contributions to the team.

This recognition is a small token of our appreciation for her hard work and dedication.

I’d like to take a moment to recognize an exceptional member of our ASP team at Pearson Airport, Sarpreet Sidhu. She exemplifies an “over and above” attitude, consistently going the extra mile to ensure our team’s success. Her proactive approach and willingness to take on additional responsibilities have been instrumental in achieving our operational goals at Pearson Airport, earning appreciation from our client.

Sarpreet began her journey with ASP as a casual security specialist in March 2022, working on the face mask enforcement program initiated during COVID. She became a full-time employee in September 2022, and her hard work and dedication have since earned her recognition among her peers and appreciation from the client.

Sarpreet’s friendly demeanor, combined with her resolve and curiosity to learn and adapt to different challenges, has made her stand out. After her role as a face mask enforcement specialist, she took on the challenge of the Arrivals Testing Program in T1 & T3 during COVID, enforcing mandatory testing of arriving passengers from outside Canada.

Sarpreet is a quick learner, and her ability to adapt and assist her colleagues has set her apart. Her consistency and dedication were noticed by the ASP management at Pearson Airport, leading to her taking on more challenging assignments such as Patrol, Transborder, Trespass, Terminal 1 Node F, and Terminal 3 AT Level Specialist.

In August 2024, Sarpreet added another achievement to her list when she was selected for yet another challenging task of transporting medical emergency responders from the public side of the Pearson Airport into the restricted area. Her unwavering commitment and hard work made her one of the top Medical Emergency (ME) Security Specialist at Pearson Airport. In November 2024, she became a full-time ME Specialist.

We are incredibly proud to have Sarpreet Sidhu as part of the ASP team and wish her continued success in achieving greater heights. Her dedication and professionalism are truly inspiring.


By Ramakrishna Malkapuram, Service Delivery Manager

It gives me great pleasure to recognize and appreciate an outstanding member of our ASP team at Pearson International Airport – Guled Hussein. Guled exemplifies an “over and above” attitude, consistently going the extra mile to ensure team success. His proactive approach and willingness to take on additional responsibilities have been instrumental in achieving our operational goals at Pearson Airport, earning well-deserved appreciation from everyone.

On January 20, 2017, Guled Hussein embarked on his journey with ASP in a part-time role as an Airside Gate Break Reliever. His unrelenting hard work, helpful nature, and positive attitude quickly earned him tremendous respect and admiration from supervisors at airside and in the terminal, as well as from the ASP management team at the airport. During this period, he gained valuable experience in various locations at the airport, including Airside Gates, NPSV, the Terminal, and various ad-hoc assignments.

On January 24, 2022, Guled transitioned to a full-time access control guard at the airside gates. His positive attitude, hard work, and willingness to help earned him numerous accolades from everyone at Pearson Airport. On July 4, 2024, he became a certified AVOP holder, bringing him closer to achieving greater heights. On July 24, he earned a well-deserved promotion to Lead Security Guard and was entrusted with the challenging role of leading and managing airside operations as an Airside Supervisor.

Guled demonstrated great temperament and adapted well to his leadership role during a time when airside operations were extremely challenging due to Airside Restoration Construction Capital Projects. His understanding and experience of airside operations, combined with his calm demeanor and presence of mind in challenging situations, made him stand out. Guled is a true team player, always ready to support his colleagues and foster a collaborative environment. His positive attitude and dedication combined with unwavering loyalty and commitment made him a role model within our organization. We are proud to have Guled Hussein as part of the ASP team and wish him continued success in achieving greater heights.


By Dalel Mharbi, Operations Manager

A big Thanks to All the Cart Handlers

Throughout Winnipeg’s harsh winter conditions, we want to express our deepest gratitude to all cart handlers. These dedicated individuals spend the majority of their shifts outside, enduring freezing temperatures that range from 0°C to -47°C.

Gaelle, Ruslan, Cynthia, Bernard, Alex, and Yaroslav have each been essential to our smooth operations. Their vigilance, support, and tireless work ethic have been key to maintaining efficiency and ensuring everything runs seamlessly.

I sincerely appreciate their unwavering commitment and am incredibly proud to have such an exceptional team!


By Dalel Mharbi, Operations Manager

Announcement: Dina Kordina Promoted to Supervisor

I am thrilled to announce that Dina Kordina has been promoted to Supervisor at the YWG Airport! Dina began her journey at the airport in 2022 as a Customer Service Representative. Dina began her journey at the airport in 2022 as a Customer Service Representative. With her strong personality, dedication to helping passengers, and unwavering support for her coworkers, Dina quickly proved herself to be an excellent fit for leadership. In 2024, she stepped into the Acting Supervisor role, and as of January 2025, Dina has officially taken on the position of Supervisor.

Dina exemplifies the values of hard work and commitment, making her a vital contributor to ASP’s Customer Service team.

In her free time, Dina enjoys spending quality moments with her family, reading, and playing board games. This year, she has also set an exciting goal: to conquer one of Manitoba’s most challenging hiking trails!

Please join me in congratulating Dina on her welldeserved promotion. We are confident she will continue to shine and achieve great success within ASP!

Meet Navneet by Dalel Mharbi, Operations Manager

Navneet is a dedicated and hardworking employee, recognized for her kind demeanor, confident personality, and strong commitment to teamwork. Her unwavering support for her colleagues and positive energy make her an invaluable member of our team.

Since joining the airport in 2023, Navneet has consistently uplifted those around her. In December 2024, she stepped into the role of acting supervisor, where she has excelled as a dependable leader and a vital support to the team.

Outside of work, Navneet has a passion for Italian cuisine and spends her free time learning to create delicious Italian dishes. Her enthusiasm and talent extend beyond her role, showcasing her dedication to personal growth and new experiences.

I am confident that Navneet has an incredibly bright future with ASP, and we are excited to watch her continue to grow and succeed.


By Anissah Dia, Service Delivery Manager