By Paul Parkinson, Director, Finance

The accounting department would like to welcome Maria Romero starting Monday July 4th to the team. Rachel will be joining us as a Payroll Specialist June 13. We will include an employee profile in the next newsletter.

Employee satisfaction is very important to us. No one likes to open their paystub and notice something wrong. Maybe there are missing hours or a charge you didn’t expect. Common deductions that will show on your paystub are for uniforms, health and dental co-pay, or ID deposits. Sometimes a deduction really is not a deduction but a negative, which means it’s being refunded (uniform and ID deposits). If you feel hat the hours are incorrect, first refer to the pay period covered. Then go onto your employee portal to check to see the hours you have worked. If you see hours missing, please reach out to your immediate supervisor to get this corrected. As a habit, you should check your employee portal frequently and before the payroll to avoid any late adjustments.

If you have suggestions on how we can improve our payroll delivery process, please send your comments to aspaccounting@security-asp.com


By Petra Nash, Executive Assistant

On Monday June 6th, ASP Security Services and Airfield Access had the privilege of hosting their annual client appreciation golf tournament at Piper’s Heath Golf Course. With our clients and managers together, we were able to raise $810.00 for the Not in Our City Charity.

Congratulations to Geoff Hebert, Sean Gallagher, and Aimee Spink on their auction item wins!

The day was filled with great weather, fantastic food, and most importantly, our amazing clients.

We thank you for the work you do, and we sincerely appreciate each one of our clients. Thank you for your continued support of ASP and AAI. We are already looking forward to next year’s event!


By Jason White, Manager, Strategic Initiatives

For many people, public speaking instills a dreaded, irrational fear. Just the thought of it makes their blood pressure rise. But public speaking is no different than playing an instrument at a concert. If we didn’t know how play it and hadn’t practiced the music, it would be a disaster. So, when people tell me they have a fear of public speaking, I always ask – have you practiced?

My first time in front of an audience, I was on panel discussion. It was a blistering hot day in July, and it felt like it was 50 degrees Celsius backstage. I peeked out, and the room was packed. I felt very, very unprepared, and I was a trembling, nervous mess. To make matters worse, I had sweat stains under my arms – super embarrassing, right? I survived the experience but vowed to never be unprepared again.

After thinking about the event, my main take away was the need to practice. I started telling personal stories in front of my friends as if I was speaking in public and asked for their feedback, which I took in stride. I also embraced my nervousness and accepted my speaking cadence. While I’m never going to be a professional speaker, I can get up in front of a room and that is ok. I’m also never going to play in an orchestra. So set realistic expectations.

In terms of what to say while speaking in the public, I am a big believer in positive body language and being polite, even if am disagreeing with someone when on a panel. A lot of public speaking is about understanding your audience, reacting to the audience, and being confident.

Avoid looking at your notes and make eye contact with as many people in the audience as possible. Looking at the folks in the back of the room helps to project your voice. Most importantly, being friendly and positive helps create a connection with the audience and gives an air of confidence.

I also like to include personal anecdotes because I know the stories inside out. Before going on stage, I always write a couple of words in my notes to remind me of different stories I could tell, depending on the how the audience is reacting. An amusing story or two can be extremely helpful when you see the audience starting to get restless and a little pizzaz is needed to reaffirm the connection.

Finally, expect the unexpected. For my second public speaking event, the room was super air conditioned, and I was freezing. It felt like I walked out on to the stage as stiff as a board because I was so cold. But I did way better than the first time.


By Debbie Ciccotelli, Vice President, Strategic Initiatives

We have all heard the old saying “change is the only constant in life” and we know that to be resilient, both personally and professionally, we have to face change head on and get to the other side.

The world rarely stands still. Change blows through our lives, sometimes like a breeze, sometimes like wind and most recently like a storm.

Covid-19, and its “variants” turned our lives upside down and as we begin recovery, we are now facing organizational change as we experience role adjustments and leadership and contract change. Many of us have also experienced significant change in our personal lives, such as loss of a loved one, marriage, divorce, promotion, childbirth, health, or financial issues, etc.

We are often uncertain as to whether the changes in our work or personal life will be for the better. The harsh reality that we all must face is that change will never end until we experience that final life-ending change, and even then, life will go on without us.

Change can be challenging for everyone to one degree or another, but just because it’s difficult doesn’t mean it’s bad. Here are some tips to help you better navigate change and adapt with ease.

Accept the Change

Understand that change is a natural part of life, both in and outside of the workplace. By learning to accept that change is a natural occurrence, we can more quickly adapt when it happens. Remind yourself that many of the best opportunities in life show up when we are open to change.

Stay Positive

A positive attitude is essential. Maintaining the ability to view a potential change with a positive attitude is integral to your ability to adjust rapidly. Focus on what could be made possible because of this change.

Get a Fresh Perspective

Getting an outside perspective from friends or family members outside of your home or workplace can have a powerful effect on how quickly you adapt. These conversations can help you realize how rapidly other workplaces change as well. They may be able to be offer advice on how to better cope with the changing environment.

Focus on What You Can Control

When you’re in the midst of a change, the feeling of having no control can often emerge. This sense of powerlessness can set the mind reeling on an emotional downward spiral. But in reality, even in the direst situations, we have some degree of control. The important thing is to try to focus on the things that you can control. This shift in mindset, away from what you can’t control, can leave you feeling happier and more fulfilled.

Practice Good Self-Care

The anxiety and stressors that often surround change can have a direct impact on our bodies and emotional state. Our mental well-being can suffer. That’s why it’s essential to get adequate sleep, exercise regularly, and eat a healthy diet. Attending to your physical well-being is more important than ever. A well-rested and balanced body can better handle the roller coaster of ups and downs that come with change and subsequent transitions.

Set New Goals

Setting a new goal can help to renew your purpose and give you the clarity of focus. It can bring a new mindset shift that directs your energy and propels you forward. Instead of worrying about the change, you can focus on the actions that will move you towards your goal. As you advance toward a new beginning, take stock of what you need to accomplish those goals and identify opportunities that will help you move forward. This can have a powerful impact on your energy and state of mind.

Stay Connected to Coworkers

To maintain your productivity and workplace success, it’s important to stay connected to coworkers as your work environment is evolving. Speaking with coworkers regularly can help you stay plugged in to what’s happening around you.

Become good at asking questions, because the more you know about what is going on in your current workplace, the more confident you will feel. Talking to others can help you maintain your positivity, boost your spirits and increase your energy.

Support Others

Sometimes the best antidote to change-related worry is to stop focusing on yourself and start helping others. Ask yourself: How can I best support a family member, friend or co-worker who is feeling anxious about a change in their life or work?

Answering this question and taking action can help soften the edge of your own change issues while providing greater purpose and meaning to your life.

Learn to Love to Learn

Technology is always changing! It seems you just become accustomed to one procedure, and you must suddenly adapt to a new one. New policies are also being established every day. And let’s not forget the new government regulations that often make our jobs harder. Adapting to change is critical to success.

Achievement-oriented people know that to be able to excel in all they do, and live their lives to full potential, continuous learning must be a lifelong process.

Learning new skills should be constant, no matter how much experience you may have and no matter how old you may be. Focus on the sense of accomplishment you feel when you have learned any new skills or gained knowledge on any topic.

See the Opportunity

With every change comes great opportunity. It may not feel that way at first, but people who can maintain their composure during times of transformation can often find new avenues for growth and advancement. Look for areas where you can gain skills while at the same time strive to understand the new playing field that’s emerging.

Be Patient

Finally, be patient with yourself and others. Adapting to change does not occur overnight. Keep a positive attitude and focus on the benefits and new opportunities change can bring. If it’s a change in your personal life, view adapting to it as a challenge. Just be sure to expect a few bumps in the road along the way. When you experience stages of resistance and uncertainty but are then able to assimilate change and finally conquer it, you will experience an enormous sense of accomplishment, and your self-esteem will be increased.

“The only way to make sense out
of change is to plunge into it, move
with it, and join the dance.”
ALAN WILSON WATTS

Adapting to change can take time and patience. We must accept that change is happening; hone strategies for dealing with the unknown; and then shift our behavior to accommodate new situations and challenges.

It helps to have cornerstone beliefs and cornerstone friends and family members to ground us during periods of especially drastic change, but one of the major strategies for adapting to change personally is simply realizing that you can’t avoid it and understanding that you will get through it. You may even find that new and exciting opportunities show up for you when you learn to accept and embrace change.


By Sarah Miller, Operations Manager, Crossing Guards

Sonia Mehta & Doug Ford

Sonia Mehta & Doug Ford

ASP Security was delighted to have Premier Doug Ford visit a group of our fantastic school crossing guards in Toronto on May 12th. His kind words about how much he values their contribution to keeping the City of Toronto safe were greatly appreciated!

Phil Marinelli

Please join us in congratulating Phil Marinelli on his promotion in May to the Toronto RES/CIC Mobile Patrol Supervisor team.

Phil Marinelli

ASP celebrated its frst School Crossing Guard Appreciation Day this year on March 24th!

George Papachristos (left), Dean Lovric (middle), Sarah Miller (right)

George Papachristos (left), Dean Lovric (middle),
Sarah Miller (right)

On April 13th School Crossing Guard Division Mobile Patrol Supervisor George (GQ) Papachristos received ASP’s CEO Award for Leadership Excellence, presented to him by Operations Manager Sarah Miller and Director of Operations John Stolte.

Congratulations, GQ!

Lola Abraham

Lola Abraham joined ASP in April 2022 as a recruiter for the School Crossing Guard Division in Toronto. She brings a wealth of experience in human resources, customer service, and recruiting.

Her educational background includes a Bachelor of Economics and she is currently enrolled in the Human Resources Management diploma program at Seneca College.

Lola Abraham
Lucy Nguyen

Lucy Nguyen

Please join us in welcoming Lucy Nguyen as the new Front Office Coordinator for Toronto as of May 30th. Lucy’s experience in customer service, human resources, and business management make her a great asset to the team.

Welcome to ASP, Lucy!

Sarah Miller

On May 5th Operations Manager Sarah Miller APP, PST,SAS (center) presented at the ASIS Toronto Best Practices Seminar about the impacts of COVID-19 on security operations for an audience of 200+ security leaders from across Canada.

Sarah currently oversees the School Crossing Guard Division in Toronto

Sarah Miller
Sarah Miller

Kadina McKenzie & Jay Ritchie

Congratulations to Toronto Training Coordinators Kadina McKenzie (left) and Jay Ritchie (right),seen here with National Training Manager David Ramlagan (middle),for becoming certifed in May as StaySafe Use of Force instructors and in April as Rescue 7 First Aid/CPR instructors.

Juleisha Sinclair

The School Crossing Guard Division would like to recognize Juleisha Sinclair for her enthusiasm, positivity, and compassion while crossing pedestrians at her intersection. Juliesha has a glowing personality and is always smiling.

She never forgets anyone’s names and even waves at passing motorists who also honk their horns when they see her.

Thank you Juleisha for your continuing excellence within the team!

Juleisha Sinclair

Toronto star

On April 21st one of ASP’s longest serving crossing guards, Karl Bruckmueller, was featured in a Toronto Star article.

Karl has been supporting children at the Fenside Drive and Lynedock Crescent crosswalk in Toronto for seven years and is well-loved by his community. Thank you for the great work you do, Karl!

Read the article at:
https://www.thestar.com/local-toronto-north-york/ news/2022/04/21/now-86-north-york-crossing-guard- still-loves-his-job.html


Sarah Miller, Operations Manager, Crossing Guards

St. Patrick’s Day Celebration

Page 6Security MattersTM The North York office had a lot of fun on March 17, 2022, by dressing up in green for St. Patrick’s Day.

Back row from left to right:

David Ramlagan, Sarah Miller, Sarah Northrup, Dave Harris, George Papachristos

Front row from left to right:

Kadina McKenzie, Amy Strachan, Keba Walters, Ramakrishna Malkapuram


By Kim Hefferman, Service Delivery Manager

Working in respites is nothing short of unpredictable and Tuesday May 3rd at the Willowdale Welcome Center (5800 Yonge Street) was an example of just how quickly a situation can unfold.

ASP Security Shift Supervisor Scott Maidens, Security Guard Emily Parkinson and Security Guard Jasmeet Singh were only 30 minutes into their shift when a violent situation developed.

A service user grabbed a shelter staff member and held a knife to the person’s neck. The ASP team instinctively leapt into action, utilizing their training and experience to intervene and safely disarm the individual.

The quick actions and level of professionalism displayed by Scott, Emily and Jasmeet were nothing less than heroic and without a doubt prevented a potentially tragic event from happening.

As a result of their actions on this day, the City of Toronto has recommended all three ASP security staff for a Cause for Applause award.

A Cause for Applause is awarded to employees or teams that have gone above and beyond their day-to-day responsibilities.

Nominees include employees or teams that have achieved extraordinary work with a positive impact to internal clients, residents and/or business.

The entire management team at ASP would like to recognize and thank Scott, Emily and Jasmeet for their exemplary actions in the face of danger and we are extremely proud to have ASP represented in such a positive and professional manner!

Thank you for going above and beyond in the face of crisis and continuing to do what you do on a daily basis.

ASP Heros

By Sean Gallagher, Manager, Recruitment

Security is currently a hot market, providing more money, growth & development, and new experiences than ever before. As more and more people turn to security as a career option, we’d like to give our people the chance to cash in on the growing industry. If you have friends, family, or colleague at another organization looking for advancement and great culture, we have a few programs at ASP that will reward you.

Referral Bonus Program (NEW & IMPROVED)

We’ve made updates to our referral bonus program. As of May 2022, anyone you refer to our company who is hired and passes their probation can earn you $300*. The bonus is paid out directly to your pay cheque.

Make sure the person you refer tells the recruiter during the interview that they were referred by you to be eligible.

To help, we’ve created these “We’re Hiring” cards. You can give this to the person you referred to show the recruiter during their interview. Please put your name and employee number on the card. To receive cards, ask your Manager or HR team for a few.

TV Giveaway

Want to win a 50” TV in September? Well, we’re doing it again! Each referral you get hired for Crossing Guards by September 6th, 2022, will enter you in a draw for a 50” TV. The more people you refer who are hired, the more chance you have at winning*!

Crossing Guard Olga Plunkett getting her TV from
Recruiter Shakerah in 2021

Give an Online Review!

Are you an ASP fan? For a limited time, you can win $250 for posting your review of ASP online. Share the experience of working at ASP on our Glassdoor and Indeed account. Take a screenshot of it and send to recruitment@security-asp.com You’ll be entered in a bi-monthly draw for $250, just for sharing your opinion.

*Both you and the employee must be employees at ASP at the end of the
probation period/eligibility period to be eligible.


By Tom Lawson, General (Retired)

For over two years the world has been ravaged by COVID-19. Only now are we emerging from the many restrictions that deeply limited our lives at work and at home. As we emerge, the economy is recovering and we are jubilant. However, businesses like ours at ASP, while celebrating the decreasing risks to personnel and loosening restrictions, now face a different set of challenges. Businesses across the world are facing inflation, staff shortages, and unpredictable revenue. And these challenges require close attention and new approaches. Rest assured that the leadership team at ASP is fully engaged and prepared. I’ve seen it with my own eyes. For several ears now, I have been delighted to be a part of the ICTS/ASP team.

For the last two of those years, I spent many hours in leadership meetings where I witnessed the impressive care with which ASP’s leaders at all levels looked to the safety of its employees and worked endlessly to balance the requirements of its many clients with the need to safeguard health and welfare. And, by and large, it has worked. ASP has emerged from the pandemic strong and well-prepared for the resurgence to come.

During my years as an officer in the RCAF, and later as Canada’s Chief of Defence, I experienced the ups and downs associated with peacetime and wartime challenges. Looking back over those 40 years, I can now see that there were rarely any extended periods of calm. On the contrary, we moved from one significant challenge to the next. The key was to be ready for the next challenge, and the energy and creativity of Canada’s men and women in uniform always warded off any sense of desperation.

Similarly, it is safe to say that thriving businesses rarely experience periods of calm. Rather, as these companies grow, they adapt dynamically to changing conditions and balance challenges as they arise. It has been inspiring to see how ASP found its way ahead through the pandemic. Leaders worked endlessly and in close concert with employees to wend a path through the many novel problems that arose. What a wonderful thing to now be returning to the more traditional issues that face vibrant companies.

There is no doubt that ASP has taken a few bumps in recent months. The loss of some work at TPIA and the challenges with some municipal contracts have had the full attention of CEO Dean Lovric and his directors. And even as they have worked hard to regain the confidence of existing clients, the leadership team has been competing hard for, and winning, new contracts across the country. This is a defining characteristic of ASP – unflagging energy and enthusiasm.

With the pandemic receding, ASP is making a strong return to the recovering aviation industry, growing its K9 market share, and firming up its municipal contracts. ASP will return to its former growth curve, and everyone who has been part of the company can be credited with its success in weathering the pandemic storm.

ASP, its leaders and staff across the spectrum, have been doing so many things right. This has placed the company exactly where it needs to be for the post-pandemic return to full business. I have been honoured to have the opportunity to play a part in that.

General (Retired) Tom Lawson


By Sarah Jessop, Human Resources Generalist

April is World Autism Month, an annual opportunity for a dedicated conversation and celebration of Autism Spectrum Disorder (ASD). Autism touches more than 70 million people globally, and at ASP we have a number of employees who either have Autism or know someone who does.

In fact, 1 in 44 people are on the Autism spectrum, with this number continuing to grow each day as more children and youth in Canada are diagnosed with ASD.

There is no one type of Autism, but many. Each case is unique, as each individual with ASD experiences their own challenges. We encourage you to take some time to learn more about Autism by reviewing the resources on the Autism Canada website here.

With ASD diagnosis rates increasing for Canadian children, we have no doubt that many ASP employees are parenting or caring for a child with ASD.

In celebration of Autism, we’d like to share some resources for the parents and caregivers of these children so that you have the knowledge and resources needed to help them thrive in their community.

Signs of Autism Spectrum Disorder

Before getting an assessment and diagnosis, it’s important to pay attention to the signs of Autism in your child. The initial signs of Autism vary widely and can appear at different times. Some show signs at a very young age, while others don’t show signs until later in life.

Understanding, embracing and celebrating the different ways that individuals with ASD think and do encourages those with Autism to reach their full potential. Some of the great skills that individuals with ASD may possess include, but are not limited to:

  • Attention to detail (thoroughness, accuracy)
  • Deep focus (concentration, freedom from distraction)
  • Observational skills
  • Absorb and retain facts (excellent long-term memory, superior recall)
  • Visual skills (visual learning and recall, detail focused)
  • Expertise (in-depth knowledge, high level of skills)
  • Methodical approach (analytical, spotting patterns)
  • Novel approaches (unique thought processes and innovative solutions)
  • Creativity (Distinctive imagination, expression of ideas)
  • Tenacity and resilience (Determination, challenge opinions)
  • Accepting of difference (less likely to judge others, may question norms)
  • Integrity (honesty, loyalty, commitment)

Getting an Assessment and Diagnosis

If you believe your child could have Autism, the best thing to do is speak with your health care provider. They will likely refer you to a specialist that is qualified to assess and diagnose ASD. You can prepare for a meeting with your health care provider or specialist by taking photographs, keeping logs or diaries, or making video recordings that demonstrate any of the aforementioned signs and symptoms.

Below is a table of some of the possible signs and symptoms of Autism that you may see at different ages.

AGEPOSSIBLE SIGNS AND SYMPTOMS
Up to 12 months of age• little or no babbling
• little or no eye contact
• showing more interest in objects than people
• appearing not to hear when spoken to directly
• playing with toys in an unusual or limited manner
• repetitive movements with their fingers, hands, arms or head
• starting to develop language skills but then stopping or losing those skills
Up to 2 years of age• very specific area of interest
• limited or no interest in other children
• behavioural issues like self-injury or self-isolation
• repeating words or phrases without appearing to understand them
• difficulty with reciprocal social interactions (like playing peek-a-boo)
• liking to have things a certain way, such as always eating the same food
Any Age• little eye contact
• distinct reactions to:
» lights
» tastes
» smells
» sounds
» colours
» textures
» very specific interests
» repeating words or phrases (echolalia)
» repetitive behaviours, such as spinning
» nonverbal communication or delayed language development
» intense reactions to minor changes in routine or surroundings

Government Programs and Support

ASP employees throughout the country should consider the government resources in their province if they are the parent or caregiver of a child diagnosed with ASD. Below is a list of just some of the offerings available in your region:

Alberta
Family Support for Children with Disabilities (FSCD)
  • The Alberta FSCD program works with eligible families to provide support and services based on each child and family’s needs.
  • More information can be found here:
    https://www.alberta.ca/fscd.aspx
New Brunswick
Preschool Autism Program
Nova Scotia
Support for Autism Spectrum Disorder
  • The government of Nova Scotia offers a variety of programs and services for children and adolescents with Autism Spectrum Disorder, such as Early Intensive Behavioural Intervention and Direct Family Support Programs for Children (DFSC).
  • More information can be found here:
    https://novascotia.ca/Autism/
Ontario
Ontario Autism Program
  • The Ontario Government’s Autism Program offers foundational family services, core clinical services, urgent response services, caregiver-mediated early years programs and an entry to school program on a needs-basis.
  • More information can be found here:
    https://www.ontario.ca/page/ontario-Autism-program
Quebec
Services for Persons with a Physical or Intellectual
Disability or an Autism Spectrum Disorder (ASD)