By Anissah Dia, Service Delivery Manager

We’re proud to share that ASP YOW is now completing the ASQ (Airport Service Quality) surveys at the Ottawa International Airport!

This marks our 9th active position this season, highlighting the continued growth of our team and the trust placed in us to deliver excellent customer service on the floor.

Collecting passenger feedback helps us showcase the positive experiences our team creates every day and sets us up for continued success in the year ahead.

A big thank you to our team for your professionalism, dedication, and commitment to excellence. This achievement wouldn’t be possible without you.


By Farhad Mohammad, Operations Manager, YTZ

I am pleased to announce that John Lakatosh has been selected as the Employee of the Month for December 2025.

John has been a consistently positive and dependable presence at AOCC. He supports both PortsToronto operations through his role as an OCO and ASP Security operations by actively training and mentoring new recruits.

In recent months, John has been engaged in training new employees, generously sharing his extensive knowledge of airport operations. During a recent high-stress incident, he demonstrated exceptional leadership by taking control of the call, ensuring full adherence to SOPs, accurately documenting critical information, and coordinating effectively with the appropriate partners.

ASP Security is proud to recognize employees like John who consistently take pride in their work and make meaningful contributions to their team. John sets a strong standard for reliability, professionalism, and consistency.

Congratulations John!


By Farhad Mohammad, Operations Manager

During the Christmas and New Year holidays, one of the busiest times of the year, the airport operations faced exceptionally challenging conditions. The holiday days were marked by severe winter weather, blizzard conditions, extremely low temperatures, and an unusually high number of flight cancellations and delays. Passenger volumes were overwhelming and the working environment demanded constant adaptability and resilience. It was during this demanding period that Mohammed Ayach, our roving agent, truly distinguished himself.

Amid the pressure of large crowds and unpredictable disruptions, Mohammed consistently demonstrated calm leadership, sharp situational awareness, and a strong commitment to passenger care.

The complexity of managing high passenger volumes while maintaining operational balance across multiple airlines required more than standard procedures – it required the ability to think quickly, act decisively, and adapt in real time.

Mohammed showed an exceptional understanding of airport flow and passenger dynamics. He skillfully managed large concentrations of passengers, thoughtfully distributing volumes without disrupting the operations of other airlines or interfering with their passenger flow to counters. Even during peak congestion, he ensured effective line management while preserving the efficiency of the broader airport operation. As emphasized the airport’s Manager of Operations, Mohammed Ayach possesses a rare and invaluable talent – the ability to think the problem through and manage evolving situations.

His strength lies in his capacity to assess complex, fastchanging environments and take control of situations with clarity and confidence. This natural ability allows him to turn high-pressure moments into structured, workable solutions that benefit both passengers and airport operations. What truly sets Mohammed apart is his ability to find quick, effective solutions in situations that do not occur every day. He consistently anticipates challenges before they escalate and responds promptly to unexpected circumstances. Despite the intensity of the holiday rush and difficult weather conditions, he remained focused on delivering a smooth, organized, and supportive passenger experience.

Through clear communication, empathy, and decisive action, Mohammed ensured that passengers felt guided, informed, and respected during moments of uncertainty. His efforts significantly contributed to smoother airport operations and a noticeably improved passenger experience during one of the most demanding periods of the year. We are extremely proud to have Mohammed Ayach as part of our team. His performance during the holiday season is a powerful reminder that supporting passengers – especially under challenging conditions – is not just a responsibility, but a true talent.

We are sincerely grateful for his dedication, professionalism, and the positive impact he continues to make every day.


By Nataliya Zulqurnane, Acting Operational Manager, YWG

Working in this role is more than just a job – it’s a personal challenge that tests strength, resilience, and commitment.

This winter arrived early and pushed our airport to its limits. Extreme cold, powerful winds, blizzard conditions, and relentless snowfall became the daily reality. Yet in the face of these harsh conditions, our cart and baggage support team showed exactly what true dedication looks like.

Alex, Ruslan, Yaroslav, Leonel, Khaiat, and Bernard reported to work every single day, undeterred by freezing temperatures and physically demanding conditions. Maneuvering and organizing baggage carts through deep snow and fierce winds requires endurance, determination, and grit, and they delivered all of it without hesitation or complaint.

But their contribution goes beyond physical strength. They brought pride in their work, commitment to the airport, and genuine care for our passengers. Always visible, always dependable, and always ready to help, they transformed one of the toughest winters into a powerful display of resilience and professionalism.

They don’t just wear bright jackets! They carry a strong spirit!


By Sarah Miller, Director of Operations and Training, RES/CIC

The ASP Women’s Employee Resource Group recently gathered on Friday, January 23rd, marking its sixth meeting. Thank you to all participants for attending.

Discussion Points:

  • Recruitment of additional worker members, all gender identities welcome – in progress
  • ASP’s annual Engagement Survey – in progress
  • Celebrating International Women’s Day, March 08 2026 – in progress
  • Implementation of a female first aid mannequin in RES/ CIC – completed
  • Ontario PSISB update: 25% of license holders in 2025 were female, up from 15% in 2024 – completed

The WERG is open to new members at any time and is not restricted to female staff only; allies may also apply. If you are interested in joining please email inclusive@securityasp.com. The next virtual meeting is Friday, April 24, 2026 from 10:30am-12:00pm EDT via Microsoft Teams.

The RES/CIC Division is proud to welcome Douglas Hardy as an Operations Manager. Doug joined ASP on December 08, 2025, and is responsible for half of the division’s portfolio of accounts, primarily the City of Toronto respites and the QuadReal residential sites. Doug’s valuable industry experience is a welcome addition to the management team, and we are pleased to have him supporting the organization.

New RES/CIC Site Acquisitions

Exhibition Grounds / Better Living Centre Mobile Patrols (City of Toronto) on December 15, 2026

Metrolinx Network Operations Centre (Metrolinx) on January 02, 2026

Herkimer Street Apartments (Q Residential) on January 21, 2026

Halton Regional Centre Mobile Patrols (The Regional Municipality of Halton) on January 26, 2026


By Douglas Hardy, Operations Manager, RES/CIC

An Awesome Job!

I am writing to formally command S/G’s Manmohan Singh Janjua and Firdos Mansuri for their professionalism exemplary conduct during a recent incident which took place on January 11th, 2026, at 1 Strachan, in which individual was falsely accused and understandably distressed.

Throughout the situation both S/G Manmohan and Firdos demonstrated a high level of professionalism patience in emotional intelligence. Their ability to remain calm communicate clearly and de-escalate tensions played a crucial role in keeping the individual calm and preventing this situation from escalating further. Their actions reflected sound judgment and a strong understanding of conflict management and respectful engagement.

Awesome Job Manmohan & Firdos!

Outstanding Situational Awareness

I am writing to formally command Security Specialist Khaldoun Alchaar for their outstanding actions and professionalism during the recent incident at 351 Lakeshore Blvd East on Tuesday January 6th, 2026, at approximately 1:20pm.

Security Specialist Khaldoun while on duty observed Police onsite and approached to ask if they could be of assistance. Police advised Security Specialist Khaldoun they were looking for someone who was reported to have a gun on them heading to the shelter. Police showed a picture and Security Specialist Khaldoun recognized the individual. Security Specialist Khaldoun went into the shelter and confirmed the individual was onsite. Security Specialist Khaldoun calmly approached the individual and asked if they could come to the front counter for a second. When the individual arrived at the from counter Police were there to arrest the individual. After Police searched the individual’s bag they did recover a gun.

Security Specialist Khaldoun calm demeanor situational awareness and inherence to proper security protocols played a crucial role in ensuring the safety of shelter residents, staff and responding police officers.

Incidents of this nature require courage composure Anna strong commitment to public safety.

Well done, Khaldoun.

Outstanding Professionalism

I am writing to formally commend S/G Jesse Ifrah for his outstanding professionalism, quick thinking, and decisive action during a recent medical emergency that occurred outside 195 Princes Blvd, The Better Living Centre on December 24th, 2025.

S/G Jesse while patrolling observed an individual on the ground and appeared to be experiencing a medical episode. S/G Jesse took immediate action and once he realized the individual was not well, placed them in the recovery position and called 911. Emergency Services attended the site and took over the scene.

S/G Jesse’s Quick actions may very well have saved a life. Great job, Jesse.

Quick Thinking Saves a Life

I would like to formally commend Security Specialist Didarkaran Lakhesar for their exceptional actions on Sunday December 28th, 2025, at 129 Peter Street Toronto where they Responded to a medical emergency involving an individual who was experiencing an overdose.

Security Specialist Didarkaran’s Quick thinking, calm demeanour, and decisive response were instrumental in saving a life. By recognizing the severity of the situation, Security Specialist Didarkaran immediately initiated the appropriate emergency procedures including administering Narcan as well as CPR.

Situations such as this require courage, composure, and strong judgment under pressure. Security Specialist Didarkaran Actions not only prevented a tragic outcome but also reflect the highest standards of our security team and the values we strive to uphold.

Amazing job Didarkaran.

Acting Decisively to Prevent a Tragedy

I would like to formally commend Supervisor Snayveer Singh for their exceptional actions at 81 Elizabeth Street Toronto on December 23rd, 2025, at approximately 12:30 PM. During her shift, Supervisor Snayveer identified and responded promptly to a situation involving a female individual who was at risk of potential physical and sexual assault.

Guard Snayveer’s actions demonstrated a high level of situational awareness, sound judgment, an adherence to safety protocols. Most importantly Guard Snayveer’s calm and controlled response help deescalate the situation, ensuring the individual’s immediate safety, and prevented further potential harm. Guard Snayveer conducted herself with professionalism respect and sensitivity during a highly stressful and critical moment. Guard Snayveer’s ability to act decisively while maintaining dignity and care for a vulnerable individual reflects the highest standards expected of a security professional.

Guard Snayveer’s actions not only protected someone in need but also reinforced a sense of safety and trust within the shelter environment. This incident serves as a strong example of the positive impact and dedicated and welltrained security personnel can have on the communities they serve.

Amazing Job Snayveer.

EXCELLENCE SHOULDN’T BE A SECRET. At ASP, we know that “Security Matters™” because of the people behind the uniform. Did you witness a team member go above and beyond? Did a colleague’s quick thinking turn a challenge into a win? Don’t let a great story go untold. Send your spotlight stories to hr@security-asp.com.


By Neeru Panjwani, Director, Human Resources

Please join us in welcoming new office and management team members that joined ASP in Q4 of 2025!

Claudia Amaral

HR Business Partner, Aviation & K9

Claudia Amaral has joined ASP as our new HR Business Partner for the Aviation and K9 Divisions. She brings a strong background as a seasoned HR leader, with extensive experience supporting both unionized and nonunionized environments, conducting complex workplace investigations, driving employee engagement programs, and partnering with leadership to advance organizational goals.

Claudia’s experience spans both the public and private sectors. Most recently, she served in HR Business Partner and HR leadership roles across diverse industries, including Manufacturing and Distribution, Healthcare, and Public Health Services.

Reporting directly to Ms. Neeru Panjwani, Director, Human Resources, Claudia will oversee Aviation and K9 HR operations, provide advisory services to leaders and employees, and support strategic HR initiatives across both divisions.

Claudia can be reached at camaral@security-asp.com.

Please join me in welcoming Claudia to ASP and wishing her every success in her new role.

Dennis Fung

HR Business Partner, Residential & Commercial (Res/CIC)

I am equally pleased to announce that Dennis Fung has joined ASP as the HR Business Partner for the Residential & Commercial (Res/CIC) Division. Dennis brings eight years of progressive HR experience, with strong capabilities in recruitment, HR administration, health and safety, labour relations, and workplace investigations.

His previous roles include HR Generalist positions in long-term care and manufacturing environments, where he supported full-cycle HR operations, policy development, compensation processes, and union-related matters.

Reporting to Ms. Neeru Panjwani, Director, Human Resources, Dennis will lead HR support for the Res/ CIC Division and partner closely with operations teams to strengthen the employee experience and ensure compliance with HR programs and legislative requirements.

Dennis can be reached at dfung@security-asp.com.

We are excited for Dennis to bring his energy, expertise, and people-centred approach to the ASP HR team. Please join me in welcoming him and wishing him great success.

Kamal Singh

Service Delivery Manager, Toronto Pearson International Airport

Kamal Singh has joined ASP as the Service Delivery Manager at Toronto Pearson International Airport.

Kamal brings more than 25 years of experience across multiple industries and has developed strong leadership skills throughout his career. He has proven expertise in change management, project management, and organizational improvement, along with extensive experience in staff management, operations planning, customer service, financial management, and technology development, implementation, and enhancement.

Kamal has worked in Federal, Provincial, and law enforcement environments and holds several professional qualifications, including PMP (Project Management Professional), Six Sigma Green Belt, and an MBA.

Please join me in welcoming Kamal to the ASP family. We look forward to the positive contributions and success he will bring through the rest of 2025 and into the new year.

Kamal shall work with and report to Noman Butt – Operations Manager and can be reached at ksingh@security-asp.com.

Welcome to the team, Kamal, and best wishes in your new role.

Douglas Hardy

Operations Manager, Toronto & GTA (Residential & Commercial Division)

Please join us in welcoming Douglas Hardy, who will be joining ASP as Operations Manager – Toronto & GTA, effective December 8, 2025. Douglas brings 15+ years of experience in the security industry, including strong leadership experience in client service management, site supervision, scheduling, training, and operational oversight.

Throughout his career, he has supported diverse portfolios across commercial and institutional environments, with a proven ability to strengthen client relationships, ensure service excellence, and lead teams with professionalism and accountability.

Douglas shall work with and report to Ms. Sarah Miller – Director of Operations (Res/CIC Division) and can be reached at dhardy@security-asp.com.

We are excited to have Douglas join the team and look forward to the experience and leadership he will bring to our operations across Toronto and the GTA.


By Laurel Woodhouse, H&S Manager

At ASP Security, our top priority is ensuring the health and safety of every employee. We are committed to creating a supportive and proactive safety culture.

Here is how we are working towards this goal:

Commitment to Safety

  • We believe in empowering employees to report any safety issues or hazards through ASP’s Safety Management System Software – Safety Culture.
  • Every team member plays a crucial role in keeping our workplace safe by reporting hazards and staying involved with the Health and Safety Committee.

Safety Initiatives

  • Training and Development: All employees receive training on important safety topics in onboarding, annually, and as things change in our ever evolving roles.
  • Open Communication: We encourage everyone to speak up about any concerns or challenges.

Tools and Technologies

  • We utilize advanced tools to ensure our employees can work in a safe environment. ASP will be adding Weather Sensors, a Drive Safe Program, Document Resource Library and real-time communication tools.

Continuous Improvement

  • We’re always looking for ways to enhance our safety practices by better lines of communication to frontline employees and improving investigation process of hazards and near misses.
  • Regular feedback and innovative solutions are key to our success.

Support and Appreciation

  • ASP recognizes and values each team member’s contribution to our safety program.
  • We strive to make ASP a welcoming place for everyone.

Last year you told us through our annual safety perception survey that 88% of employees felt safe working at ASP Security. Let’s move that needle closer to 100% this year.

Thank you for being a valued member of our team and for your commitment to safety. Let’s continue working together to create an outstanding work environment for all!


As we cross the threshold into mid-2026, the security landscape of the Greater Toronto Area (GTA) has reached a state of “Uncertainty and Complexity”. Toronto is no longer just a growing city; it is a global financial and logistical laboratory where the threats are as sophisticated as the systems built to stop them.

For those managing “Trophy Buildings,” international airports, and massive transit hubs like Union Station, the traditional “lock and key” era is over. The 2026 standard is High-Level Threat Protection: a convergent strategy that pairs the biological perfection of Canine Explosive Detection (EDD) with the machine velocity of Integrated Security Technology.

Why 2026 Demands a New Defensive Posture

  • The FIFA Pressure Test: With the 2026 FIFA World Cup arriving in Toronto, security planners are bracing for an unprecedented influx of international visitors and heightened threat levels.
  • Cyber-Physical Convergence: In 2026, a physical breach is often facilitated by a digital exploit. Protecting a facility now requires monitoring both the “boots on the ground” and the “bits on the wire”.
  • The Accuracy Gap: While AI and sensors have advanced, nothing in 2026 matches the speed and mobility of a certified Canine EDD team for clearing densely populated areas.
Future-Proofing Toronto’s Infrastructure

The Biological Edge: Why Canine EDD is the Largest Private Security Asset in Canada

In a city as dense as Toronto, static sensors have limits. ASP Security Services has scaled to become the largest private Canine EDD company in Canada because we understand that biological detection is the ultimate “fail-safe”.

The Science of the Scent

Canines don’t just “smell”; they decode chemical layers.

  • Layered Detection: A dog can discern between multiple ingredients, even when a scent is masked by perfumes or buried in complex cargo.
  • Immediate Alerts: Thanks to a sense of smell far sharper than any 2026 electronic sensor, a canine can identify firearms, explosives, and trace elements almost immediately.
  • Mobility & Speed: Canine teams can search event venues, government offices, and aircraft much faster and with higher accuracy than manual human teams.

Training Above Regulation Standards

ASP doesn’t just meet the provincial baseline; we exceed it. Our program is partnered with ICTS Europe, providing a global pool of over 200 dogs worldwide.

  • Real-World Training: Our handlers and dogs train with real, not pseudo, explosives as required by law.
  • Transport Canada Certified: Every team undergoes an intensive initial course and weekly maintenance training to ensure they meet the rigorous annual certification standards.
  • Aviation-Grade Readiness: Our teams are specialized in Air Cargo K9 screening, working with major carriers to secure the global supply chain.

Convergent Solutions: When Technology Works Hand-in-Hand with Human Service

In 2026, “Software is Eating the World,” and security is no exception. At ASP, we use Convergent Solutions—where high-tech sensors, AI, and mobile platforms empower the handler on the floor.

The ‘Human-in-the-Loop’ Technology Shift

As AI agents become embedded in workflows, a critical reality has emerged: AI is only as safe as the human overseeing it.

  1. Mobile Integrated Support: ASP’s mobile guards and handlers utilize sophisticated software and mobile training apps to stay connected to a central Security Operations Center (SOC).
  2. Access & Egress Optimization: We use technology to secure airport facilities and Class A commercial perimeters, tailored to fit our clients’ specific environments.
  3. Digital Transparency: Through our ISO 9001:2015 certified processes, every sweep, alert, and patrol is logged in real-time.
Future-Proofing Toronto’s Infrastructure

Securing the ‘New’ Downtown: Specialized Protection for Transit and Commercial Hubs

Toronto’s downtown core is no longer a collection of separate buildings; it is a connected ecosystem. As transit hubs like Union Station revitalize, the security challenges expand.

Aviation-Grade Security for Every Sector

Traditionally, high-level threat protection was reserved for airports. In 2026, ASP is bringing that “Aviation-Grade” discipline to:

  • Arenas and Stadiums: Providing K9 sweeps for major league sports and concerts to ensure public safety in high-occupancy zones.
  • Critical Infrastructure: Protecting energy grids and sensitive buildings with specialized tactical specialists.
  • Class A Commercial: Protecting “trophy” high-rises from the rise in professionalized larceny and cyber-physical threats.

The Economics of Resilience: Why Integrated Security is a 2026 Business Imperative

For Toronto property owners, “Resilience” is no longer just a sustainability goal—it is a business imperative.

  • The Cost of Waiting: With average police response times for commercial alarms reaching 42 minutes, private specialized response is the only way to mitigate loss.
  • Liability Mitigation: Utilizing certified K9 teams and de-escalation-trained Ambassadors reduces the risk of viral “use of force” incidents.
  • Brand Protection: A building that is perceived as safe, smart, and responsive attracts high-caliber tenants and protects long-term property value.
Future-Proofing Toronto’s Infrastructure

Security Matters™ Because Your Future Depends on It

As Toronto moves toward the global spotlight of 2026, the baseline for safety has reached a new height. You cannot protect a modern facility with legacy thinking. You need a partner that combines the human touch, the technological edge, and the biological perfection of the world’s best detection dogs.

At ASP, we don’t just provide guards; we provide Security Specialists who take ownership of the sites they protect. Because in the GTA, your reputation is your most valuable asset, and Security Matters™.

Is your facility’s 2026 security plan truly resilient?


By Noman Butt, Operations Manager

We’d like to take a moment to congratulate all the teammates who won during our recent TPIA BBQ event in summer! It was fantastic to see everyone come together, share some laughs, and enjoy a well-deserved break in the sunshine.

Events like this remind us of the strong sense of community and camaraderie that make our workplace special. From the great food to the fun games and friendly conversations, it was a day filled with energy and appreciation for all that you do.

Thank you to everyone who joined us and helped make the BBQ a memorable success. We truly value your hard work and commitment, and we look forward to creating more moments like this to celebrate our incredible team.